Great experience

Working with FBC to re-fi was great. Kelli Ross was very knowledgeable, responsive and supportive. We appreciated the emails from Norm that provided info along the process. Easy and quick process.

Michael's Tip: Help yourself and provide all requested documentation quickly to help move the loan forward quickly.

FHA 30 Year Fixed California

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FBC review

Kristen was very helpful, enthusiastic, and personable throughout the beginning and middle of the process. Toward the end, when it was getting more stressful for me due to trying to make sure I was meeting all timelines, she seemed to disappear. I had to reach out to her to ask questions I could only guess at. Was not prepared when finding a title company in Ohio which delayed the closing a couple of days. Not a big deal in the larger scheme of things, but still stressful for a first time home buyer, out of state purchaser and senior citizen. I have not been informed as to when and how I will be receiving final documents. Other than this review, FBC has fallen off the face of the earth when it comes to keeping me informed.

Conventional 30 Year Fixed Oklahoma

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Great communication

Kristen was very helpful. Great communication skills. Easy process to refinance.

VA 30 Year Fixed Florida

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Great Service

Wendy gets back super quick and had my financial interests first

Conventional 30 Year Fixed California

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Great Experience

Marci and her assistant Sarah were great throughout the whole process. They stayed on top of everything that needed to be done and were very responsive.

Loan Officer

Marci Snyder

Conventional 30 Year Fixed Florida

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Flawless

It was a pleasure to work with Brian Foose! The loan process flawless; pain and hassle free as well. If I could recommend anyone getting a future loan I would point them in his direction. Brian is not only a consummate professional but also a beautiful man to look at.

Daniel's Tip: Call Brian

VA 30 Year Fixed Florida

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I refinanced during a pandemic

When we started our refi in March we had no idea the world was going to basically close for business. I thought the loan process would stop too. But I was wrong. Jeff and everyone at FBC worked through the craziness to keep out refinance on schedule. We appreciated all of their hard work.

Conventional Missouri

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Hello, is there anyone there?

Jim has an automated system the generates "personalized" emails. I have been receiving these since he handled my original home loan 5 years ago. They kept him top of mind and thus I went back to him for a refinance. Unfortunately, when it comes to REAL personalized communication, Jim falls way short. It was difficult to get information from him in a timely manner. And eventually I stopped hearing from him and was past off to a very capable assistant, Stephanie, who did a much better job of keeping me informed.

John's Tip: Turn off the automated bullshitty emails especially when I am an actual client. There is nothing more frustrating than waiting for a response on an email and receiving two emails from you that are automated before I get a response on the real email that I sent.

Conventional 30 Year Fixed Georgia

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Exceptional Team - FBC

Thank you for the great service that you provided. It was easy, smooth and well coordinated. Kevin Townsend was insturmental in ensuring the prompt and acurate processing of all required documents and was extremely helpful in executing every turn with professional advice and direction.

David's Tip: There were many documents that were requested (bank statements, mortgage statements, etc). It would be helpful to provide your customers with a list of possible documents that would be asked for AND how to get them.

Conventional 30 Year Fixed Florida

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I had the privilege of working with the best mortgage firm and loan officer in Central Florida!

Matt Andre and FBC Home Loans made the entire process as seamless as possible and provided the highest level of professionalism and customer satisfaction.

Sally's Tip: Look no further than FBC Home Loans and Matt Andre for delivering the lowest rate and best terms for all your residential mortgage needs...

Loan Officer

Matt Andre

Conventional 30 Year Fixed Florida

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Smooth Process

Danielle is the best! Easiest process ever!

Loan Officer

Danielle George

FHA 30 Year Fixed Florida

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Refi

Additional clarification is never wasted on a customer. I used to work in the mortgage business and knew much of the process. That is not the same with most clients I suspect. I never heard that there was an additional lock fee or that the rate lock needed to be extended. There was never communication of a deadline in that sense. I also heard that rates had gone up despite hearing that the Fed rate at dropped about 1%. I think that relationship deserves clarification to keep your client informed. Spending thousands of dollars on one's most valuable asset deserves better and more thorough communication.

Loan Officer

Matt Andre

Conventional 30 Year Fixed Florida

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FBC

We had another excellent experience with Kelly. Thank you for being on point and taking care of us, you are appreciated.

Ronald's Tip: N/a

Loan Officer

Kelly A Taylor

Conventional 30 Year Fixed Florida

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Refi

Rob was great, attentive, and always responded in a timely manner.

Janet's Tip: Ask for Rob if you need help

Other 30 Year Fixed Oklahoma

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Lender and loan officer

Very helpful and awesome people

Loan Officer

Edna Garcia

Conventional 30 Year Fixed Nevada

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