Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Refinancing made Easy
From the start, Marci offered valuable insight regarding our current loan and every potential option we had for refinancing. She was quick to answer any questions and never pushed us to make a decision one way or another - she truly had our best interest in mind (pun intended). Thank you Marci for all of your hard work! It’s appreciated.
Hannah's Tip: Ask for Marci Snyder
Loan Officer
Conventional 30 Year Fixed Florida
Fosgate Team
Scott and his team worked hard to close our loan, and even paid for a second appraisal when the first one was too low.
Jumbo 30 Year Fixed Florida
Amanda Spor is amazing!
We loved working with Amanda Spor. She communicated with us on every step in the process and made it very easy. She helped us track down a copy of our survey, which we didn’t have, and saved us money by getting approval to use our existing appraisal. She is a true professional- very knowledgeable and responsive.
Karen's Tip: I highly recommend Amanda Spor at FBC Mortgage
Conventional 15 Year Fixed Florida
Great service
I have worked with Amy and Cindy many times, each time they have taken care of me and got me great rates and have always provided great service. They are always there for any questions you have and get the job done quick.
Conventional 30 Year Fixed California
Completely Satisfied
Customers Service was beyond the expected. Jackie Hohman was awesome. Process was very smooth and easy. She was able to answer all our questions. It is the second time we have work with her in the past 3 years and her professionalism is top notch.
Luis's Tip: If you want for your loan to close on time all you have to do is upload loan requirements within 24 hours and answer any question they may ask as soon as possible. I checked my email a few times per day to make sure they did not have any questions that I was able to answer right away.
Conventional 30 Year Fixed Texas
Refinance Review
Barry has been our Loan Officer when we obtained our original mortgage and now three refinances. He is always attentive, knowledgeable, and super easy to work with. Highly recommended!
Loan Officer
Conventional 20 Year Fixed Massachusetts
Fantastic Helpfullnes
Can't praise Sheri Little enough for her guidance and professional assistance.
VA 30 Year Fixed SouthCarolina
closing
They did a great job with my closing and I would highly recommend them
Loan Officer
Conventional 15 Year Fixed Florida
Great experience
I had a great experience with Heath and his team! He made the process go very smooth. I absolutely recommend him if you have any mortgage needs!
Loan Officer
FHA 30 Year Fixed Oklahoma
Mortgage
The whole process was relatively easy. Daniella and Juan answered. My questions in a very timely manner and were very helpful.
Conventional 30 Year Fixed Florida
Great job by Team Pitcher
Thanks to Jeni and team for moving my refinance and closing through incredibly efficiently and painlessly.
Loan Officer
FHA 30 Year Fixed Florida
Recent Mortgage Loan experience
Laura Baker is an exceptional provider of mortgage loan processing. This was our second loan with Laura. Her extraordinary experience and commitment to excellence enables her to provide exceptional service.
Wayne's Tip: Laura will carry you through a cumbersome process and make it seem simpler than it is.
Conventional 30 Year Fixed Florida
Client satisfaction
overall the experience was great and everything was handled in a timely manner And all questions and concerns were answered
Eugene's Tip: Ask questions about anything you don’t feel is accurate and they will help you in plenty was for you to understand the whole process
FHA 30 Year Fixed Georgia
Refinance
Excellent customer service. Give Fbc 5 stars. Will recommend to family and friends
Loan Officer
FHA 30 Year Fixed Florida
Frustrating experience with the Lender
To be a first-time Home buyer, it was a horrible experience. Nothing was constant in their statement and they barely return a phone call. Nobody took the time to truly explain anything to us. It was a yes or no inquiry and that is it. Moreover, in this particular loan, even though my husband was not a direct applicant, he had to sign a commitment paper, which has been delivered at the very end, 1 or 2 days before the closing date. The communication was so poor that FBC Mortgage was not aware that my husband was in Canada. During all the process, we have been asking about which paperwork needs to be given for signature for the husband to sign..However, it was relegated to the sidelines. All paperwork was not delivered on time and it created such an issue, to the point of trauma for my Mother...Later on, as the borders are closed between USA and Canada with this Covid-19 pandemic, the husband could not travel to the USA and the whole closing process ground to a halt. Messy encounters. Surely, if those papers were delivered on-time, the needful would have been done. Even there, there was no acceptance of responsibility, nor ownership of the blunder that was committed. We were counted as a number or an ID.."Oh we closed several deals during this period.. We do not need this deal per se, said this Chris Hartman"... Wow, a show of financial wherewithal and carelessness, but not a true empathy towards the little heart of my daughter who was ready to celebrate the new house, her newly found room and or to activate her new found sense of decoration....We call Matthew 3 times or more, not a single return phone call. Nice Customer care..... In a loan, there are check boxes in the software package, and if a couple is duly married, the two of them are concerned, even though one of them is the principal activist. How in the world, they could somehow neglect this fact and even assume that the married couple are living together and that husband and wife will be there during the closing..? Oh Yeah, retorted this fellow passing the ball, " if you were to sign a 250 thousand dollars loan, you better be there....Normal marriage couple leaves in the same place." What about those soldiers overseas dying for their country and cannot be at home for their kid anniversary or what about an urgent situation popping up? And in any case, who are you to judge how a family should be? It is quite cozy to simmer in an insulting arrogance instead of acknowledging that the paperwork has not been delivered on time and that the process has not been clear cut ? In the Application, it has been requested that the final paperwork be delivered 3 to 5 business days in advance. Moreover, what we found a bit odd, this was about pre-signing a pre-release document where the price was astronomical, quite 260 thousand dollars, before obtaining the final release document....Meaning, if we did not sign the Pre-release document with whatever amount they put in there, the Final Disclosure document would not have been given and there would be then no loan. We found it like some type of hijacking situation, where you are stuck and has no choice than accepting the bid, before releasing the last document.... Post-closing Disclosure.......There was an error......What a ride ! It is our opinion here......
Xaimara's Tip: Just do not let excitement cloud your rational assessment of things. And if the lender is not available, nor capable to give a clear explanation of the process, you should consider looking elsewhere..
Lender Response
Lender Response We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]Loan Officer
FHA 30 Year Fixed Florida
