Sonya Olson

84% of customers would recommend Sonya Olson

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Customer Reviews

4.5 of 5
57 Reviews
Responsiveness 94%
Product met needs 98%
Competitive rate 95%
4 hours ago at 2:40 PM

Stressing with FBC

They took almost 4 months to approve the loan. They constantly asking the same questions That had already been answered over and over again.. If the loan process was not Escalated to upper level management the lawn would have never be approved.

Dominick's Tip: If you must use FBC (not recommended) save every statement from your bank, credit cards and any other financial institute for 12 months. Document how the down payment funds were received and how they got to your checking account that was used for the down payment.. Pay down as much credit card debt you have even if your can pay it all off, have 4 times the dollar amount of the loan and put a 45% down payment. You can still have a long sand stressful road to getting your loan approved.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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4 days ago at 6:31 AM

loan process expierence

1) the loan officer is like a used car salesperson. 2) the loan processor wanted so much info at least 25% was lost and I had to resend. she gave no guidance just demanded more and more info. 3) sold the mortgage before I even closed. FBC's process was like buying a used car

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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22 days ago at 8:33 PM
Recommend's Sonya

Rate my lender

FBC Mortgage was outstanding. They were fast, efficient and courteous and was very informative on the processing of our loan. We would highly recommend FBC to anyone seeking a mortgage loan

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 18, 2020 at 9:35 PM
Recommend's Sonya

Extremely Satisfied

Sonya made my experience very easy. She is definitely an asset to your company.

Arlene's Tip: Be sure to use fbc mortgage

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 16, 2020 at 12:55 PM
Recommend's Sonya

Great job

Sonya and the entire Fbc team did a great job on our loan and closing. We couldn’t be happier

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2020 at 11:36 AM
Recommend's Sonya

Latitude Margaritaville Mortgage

Sonya and team made this easy and painless

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 01, 2020 at 11:19 AM
Recommend's Sonya

Margaritaville refinanced

Sonya was the best. Found a competitive rate for me. Process was painless and we closed within 6 weeks! Awesome painless experience!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 05, 2020 at 8:26 AM
Recommend's Sonya

FBC REVIEW

Rocky road to this loan as midway through the process there were excessive requests for paperwork and inflexibility on loan terms. Miraculously, when I started shopping other lenders, the terms and flexibility improved significantly. Not sure I’d recommend FBC, but if they’re in a competitive situation, they will work together the loan.

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2020 at 8:49 AM
Recommend's Sonya

Great Service!

Sonya was readily available and responsive to questions. Great customer service!

Deborah's Tip: Keep a running list of task completed and write down your password for the online components. Also, we were not educated about money "seasoning".... read up on the rules and regs.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 05, 2020 at 6:47 AM
Recommend's Sonya

Excellent

Though we where in England during most of this processing, we where able to finalize most of it while we where there.

Robert's Tip: Have all the documentation you need.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 10, 2020 at 9:08 AM
Recommend's Sonya

Mortgage for Second Home

Working with FBC made the loan process seamless. The Loan Officer and staff were extremely helpful throughout the process.

Dianne's Tip: Being able to easily scan documents is helpful for uploading documents to the FBC portal.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 2:41 PM
Recommend's Sonya

1065 Castaway Court

The loan process was very smooth, especially considering we were 2500 miles away during the process. There were no surprises and communication was excellent from start to finish.

Dennis's Tip: Feel free to call any time with questions. They were prompt in responding to calls and answered any and all questions,

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 22, 2019 at 3:27 PM
Recommend's Sonya

Great service

Sonya and Elaine were great. Easy to work with.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 11:27 PM
Recommend's Sonya

I did review

I did review

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 11:27 PM
Recommend's Sonya

I did review

I did review

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
October 27, 2019 at 7:20 PM

Lattitudes of Daytona Beach

uninformed, condasending. She actually laughed at one of my questions and at closing. She gave wrong information that caused me to come back to the office and sign again

Nancy's Tip: Find another person to work with

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 24, 2019 at 2:24 PM
Recommend's Sonya

FBC mortgage

Everything went smoothly once all the paperwork was in order.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 03, 2019 at 5:29 PM
Recommend's Sonya

Sonya Olson was tremendous.....extremely helpful every step of the way!

Let Sonya help you through this difficult process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2019 at 10:46 AM
Recommend's Sonya

Awesome job Sonya and Elaine!!!!!!

Both Sonya Olson and Elaine Thomas were fantastic. They made a somewhat stressful process go very easy. Always answered calls and gave the right direction. So lucky to have gotten them to guide us through the process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 20, 2019 at 8:16 PM
Recommend's Sonya

LMDB

All went smooth, no problems, it was great.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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