Sonya Olson

91% of customers would recommend Sonya Olson

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Customer Reviews

4.6 of 5
92 Reviews
Responsiveness 98%
Product met needs 98%
Competitive rate 97%
5 days ago at 8:38 PM
Recommend's Sonya

awesome

Sonya and her E team were great.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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13 days ago at 6:25 PM
Recommend's Sonya

Closing

Closing was professional and friendly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 11:42 AM
Recommend's Sonya

Sonya & the entire FBC Team were AWESOME!

Sonya Olson, Elaine Castro, and Elaine Thomas made the process so easy and stress free. They were quick to respond, professional, and personable. They were always friendly despite my many calls and emails. Great team - an asset to FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 22, 2020 at 10:08 AM
Recommend's Sonya

New Floridian

While purchasing a 2nd home in Florida, we were directed to FBC by the builder. Not knowing anything about who's who in Florida or how things work, we went with FBC. We were contacted by Sonya Olson, who became our loan officer. She was very helpful and friendly. She made the process a breeze and I was very happy with the service Sonya provided.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 19, 2020 at 10:26 AM
Recommend's Sonya

Loan Officer Sonya Olson was a very customer focused

Let me start by saying that the mortgage process has changed considerably since the purchase of my last home in 2004 with many more forms and the amount of data requested by the underwriter to approve a conventional mortgage. Our situation was probably more unique than most consumers in that my wife and I were early retirees who had no regular income despite sizable retirement assets and a hoard of cash (5 years of cash to not have to draw down from investments during possible down market - investment sequence risk). Sonya was very creative in how we approached this problem to find a solution to get the loan approved. I will say that I spend at least 30 hours getting documents for the underwriter. At times, I wondered if the "One more set of statements" was going to ever end and provided my wife and I with some angst but Sonya was reassuring and, in the end, the mortgage was approved and closing went off without a hitch. I also competed the rates that FBC was able to get with my local credit union that I had my current house mortgage with and FBC was able to get as good a rate when we locked in (45 days prior to close with a 30 year fixed @ 2.875% and .875 points) and I was happy with the end cost for both closing and the total cost of the loan with interest. My only complaint stems with the underwriter at FBC on my loan who asked for information on two different occasions that had already been provided through the secure FBC uplink vault. This made me question this person's attention to detail and quality. I worked these issues with the loan processor who confirmed that the documents had indeed already been uploaded. Also, because of the 'new normal' of the underwriter having to understand any large transactions of greater than $5K and because we utilize two internet banks in addition to our local credit union to stay under FDIC protection, we had a more complex financial picture for someone to forensically digest. To aid the underwriter, I spent several hours creating a top-level summary CODEC document that outlined each file uploaded and type of asset, and a summary table showing these large dollar transactions (for example, a CD maturing with Capital 1 that had some sent to our Discover Bank Money Market account and the balance moved to our credit union checking account to pay bills). Someone that is experienced should have been able to take this document as a guide and been able to pretty easily understand the movement. Instead, I kept getting additional data requests from the underwriter asking questions that I had anticipated and already answered in this document. It seems like the person either didn't read it or was maybe not very experienced. If anyone from FBC leadership would like to discuss this issue that I had with the underwriter, please reach out me directly and we could like at the summary documents (I also copied in all the questions from FBC into these documents to answer in one place) that I provided and let you judge for yourself for development feedback for the underwriter. Everyone that I personally interacted with from Sonya’s assistant Elaine Soto, to the loan processor Elaine Thomas, to loan officer Sonya Olson were very professional and pleasant. My wife and I plan to spend our retirement in this home so I don't plan on going through this process again but I am glad that we had Sonya Olson as our loan officer to get us through it and I would pick her again if I was doing it again.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 12, 2020 at 5:14 PM
Recommend's Sonya

New Home Mortgage

The process from start to finish from the entire staff was very easy and informative. Each team was helpful and a delight to work with from introduction to closing.

Paul's Tip: Make sure all your paperwork is completely filled out and send all pages requested even if there is no real content.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 11, 2020 at 3:25 PM
Recommend's Sonya

Home loan

Working with Sonya was a delight. She really had to be patient with me, due to selling a home and having everything in storage, in a different state. She also tried to give me enough time to get things to her for the loan. things went relatively smooth.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 10, 2020 at 8:49 PM
Recommend's Sonya

Great experience

What a seamless transition......Big Props to Elaine and Sonya for a great experience.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 05, 2020 at 9:51 AM
Recommend's Sonya

Homeowners

All people involved were very helpful the process went well and all involved helped me with all my questions

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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October 28, 2020 at 3:27 PM
Recommend's Sonya

Refi went smoothly and we are extremely satisfied.

We received notification from the VA that we were eligible to refinance our mortgage. We contacted our original lender and were able to reduce our interest rate by a full percentage point with no fuss whatsoever. We are very happy with the service we received from FBC and Clear Title. We highly recommend both.

VA 30 Year Fixed Florida
Closed on time
Responds quickly

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October 08, 2020 at 9:48 AM
Recommend's Sonya

Smooth mortgage process

We were full time RVing during the mortgage process but everything went smoothly. While it did take submitting my life history of financial records there was never any real problems that we had to deal with.

Gary's Tip: Have your life history of bank accounts and 401k accounts ready.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 9:28 AM
Recommend's Sonya

Loan review

Some problems but does

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 17, 2020 at 9:25 AM
Recommend's Sonya

Mandli loan

Sonya Olson has the experience to always get all loans to completion.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 27, 2020 at 10:28 AM
Recommend's Sonya

not sure what you want here

not sure what you want here

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 22, 2020 at 9:22 AM
Recommend's Sonya

Excellent service

Knew what was going on each step of the loan process. Liked their mini movies on what the next step was and what to expect.

Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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August 19, 2020 at 9:12 PM
Recommend's Sonya

Wella

Sonya wAs spectacular ,extremely patient . She searched for the best loan for me . She was my guardian angel

April's Tip: For the free paint bring your lot number

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 15, 2020 at 9:35 AM
Recommend's Sonya

We were completely satisfied

We are completely satisfied. The entire team made our experience a smooth loan process without any complications. Everyone was completely knowledgeable, timely, professional and courteous.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 06, 2020 at 9:53 AM
Recommend's Sonya

Closing Review

Sonya was very pleasant and helpful during this whole process

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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August 05, 2020 at 3:53 PM
Recommend's Sonya

Excellent experience!

I can't say enough how easy the home loan process was! We are military and have relocated and purchased homes and this by far was the easiest and least stressful loan process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 23, 2020 at 5:51 PM
Recommend's Sonya

Owner

Everyone did a great job of keeping us updated.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly

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July 17, 2020 at 4:47 PM
Recommend's Sonya

Outstanding Cheerful Service

Sonya et al were extremely professional, knowledgeable, courteous, and friendly. Sonya was always available and quick to respond to even the most rudimentary questions. She and her staff are definitely great assets to FBC. I would recommend them without reservation.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 12, 2020 at 5:30 AM
Recommend's Sonya

Easy peasy transaction

Sonya was a pleasure to work with. She made it very easy and her response was always timely.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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