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Reviews for Sonya Olson
Great Customer Service
Sonya Olson was so attentive and thorough - I would highly recommend FBC and Sonya Olson
Conventional 30 Year Fixed Florida
Latitude Margaritaville
Everything was well handled in getting and processing this loan. No complaints!
Conventional 30 Year Fixed Florida
Long term application, last minute financial requests
Everything was fine until the underwriter started asking for additional proof of money 1 - 2 weeks before settlement ( investments to cash), right before the Christmas holiday.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, All lenders are required to source funds that go to the closing table. If you transfer money around to various accounts before the loan closing, you will always be asked to source the origination of the funds. This is standard banking procedure.FHA 30 Year Fixed Florida
Latitude Margaritaville
Sonya is a pleasure to work with. What we thought would be a simple process turned out to have some challenges. Sonya took the time to explain the requirements for certain documents and made the process as smooth as possible.
Conventional 30 Year Fixed Florida
Review
I was quite disappointed with the process of acquiring the loan for my house through your company. Most disappointing, was having to send the same information multiple times. I uploaded the information using your website. I also had to sent it to your loan officer and loan processor. I do not know how secure your website or servers are. My biggest concern is all the information I provided to your company maybe vulnerable and if you get hacked my information will be comprised. Another issue I have is that there weren't any introductions from my loan officer to the loan processor. I received emails from someone in your company asking for information I had already provided. I do not feel the process should have been this complicated. The only reason I gave you 1 star is because the system would not let me give you no star.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we may have had to ask for documents repeatedly due to their submission to multiple departments. FBC guarantees the safety and security of all personal information. We value our data systems. We regret any miscommunication that may have occured. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Florida
Thumbs up for Sonya
Sonya did an awesome job for us. She could always be reached and answered all of our questions in a timely manner...upbeat, friendly and always very positive, she is truly an asset to your team.
Conventional 30 Year Fixed Florida
Very Satisfied
During the entire process the FBC Team was very responsive and happy to answer any questions.
Conventional 30 Year Fixed Florida
Loan process simplified
Every call retuned within a couple of hours. Every question answered in a timely manner. When we needed help with anything Sonya and Dylan where right there every step of the way. Loved having face to face contact with Sonya and Dylan. It means so much and gives the entire process such a personal touch.
Conventional Florida
Teamwork
The team at Latitude was extremely helpful to us during the entire process
Conventional 30 Year Fixed Florida
Review for Sonya Olson
My wife and I were very satisfied with Sonya and the help we received from her. She was very professional and knowledgeable in what were needing to acquire our mortgage loan. Good to be back in Florida!
Conventional Florida
Thank you Sonya
We have had over 10 mortgages and I would have to say Sonya was one of the best loan officers we have had. She was always willing to answer our questions in a timely and accurate manner. What we came to appreciate is her very positive attitude and concern for her clients. Thank you for all your hard work.
USDA 30 Year Fixed Florida
Thank you Sonya
We have had over 10 mortgages and I would have to say Sonya was one of the best loan officers we have had. She was always willing to answer our questions in a timely and accurate manner. What we came to appreciate is her very positive attitude and concern for her clients. Thank you for all your hard work.
USDA 30 Year Fixed Florida
Loan Officer Review Sonya Olson
I am a 1099 person applying for a mortgage and underwriter requested many documents. Sonya was a wonderful help in the communications between the back office and myself keeping the paper flow moving along. If there was something I did not understand Sonya stepped in to simplify the requests.
Conventional 30 Year Fixed Florida
Five star service
Sonya Olsen was the loan officer that I dealt with when purchasing my new home at Latitude Margaritaville Daytona. Having purchased homes previously, I was well aware of what my responsibilities were going to be. This was the first time I went through the loan process by myself as my husband passed the prior year. When I did not understand what was needed from me, I drove to Daytona with my laptop. Sonya never once failed to have time for me. She was committed to seeing me close on time. I did what I was supposed to do by not adding anything to my credit cards, supplying my 2017 tax return by the requested deadline, and any and all paperwork they needed. Sonya did what she was supposed to do: she secured my loan and I closed on time. She is an asset to FBC.
Ruth's Tip: Do what you are supposed to do when trying to secure a loan. If your loan officer asks for paperwork, get it to her as quickly as possible.
Conventional 30 Year Fixed Florida
Closing on our home in Jupiter
My husband and I bought a townhouse in Jupiter 6 years ago. Sonya was our Loan Officer and she made the process so simple. We recently sold that townhouse and purchased a single family house, and we called Sonya immediately. Once again, she made the process so simple. We actually sold the townhouse and closed on the new home simultaneously. It was perfect. I would not hesitate to recommend Sonya to any family members or friends that are looking to purchase a new home.
Conventional 30 Year Fixed Florida
Smooth Transaction
As a first time buyer in Florida, we really wanted to use a mortgage lender with a lot of experience. Sonya came recommended to me by a local real estate agent who insisted I work with her to purchase a home as she had many years of experience and would be a great resource. From start to finish, the transaction went very smooth and the communication was always great. If I had any questions or concerns, Sonya made herself available to answer as soon as she could. She was very responsive throughout the process and informative on next steps and guidance when we were in need. We are happy with our new home and pleased with the service that we received from Sonya and FBC.
Conventional 30 Year Fixed Florida
Our Closing Experience
My husband and I recently closed on our home at Latitude Margaritaville in Daytona Beach, FL. Over the past 38 years, we have bought and sold 11 homes in four states, so we have become quite familiar with the application, processing and closing practices of numerous lenders and title companies over the years. Our recent experience with FBC has been a pleasure, and we are very happy that we selected FBC Mortgage as our lender. Their service is outstanding in every way, and their staff members are true professionals. Will highly recommend at every opportunity.
Richard's Tip: Have all supporting documentation in order and submit in a timely manner.
VA 30 Year Fixed Florida
