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Reviews for Sonya Olson
Micha
Outstanding courteous service oriented
Conventional 30 Year Fixed Florida
Absolutely the best!
I enjoyed working with Sonya and her team of both Elaines. Very efficient service and it was a pleasure to do business with them.
Phyllis's Tip: Get all your documents organized so that you will be ready when asked. It makes a difference!
Conventional 30 Year Fixed Florida
Closing ease
Very professional easy process.
Conventional 30 Year Fixed Florida
Excellent customer
From beginning to the closing everything was excellent. Great customer service and communication.
VA 30 Year Fixed Florida
Easy
Communications from the start were accurate and easy, as well as the entire process!
Thomas's Tip: Be familiar with online portals and be able to load required documents into them.
Conventional Florida
Excellent Process
Sonya and the entire team were excellent to work with.
Conventional 30 Year Fixed Florida
Great service
We really enjoyed working with FBC. We also loved the esigning for most of the closing.
FHA 30 Year Fixed Florida
Good to Close
Sonya was very interactive and reactive. She was very personal and professional. She got the job done!
Karen's Tip: Be prepared to bear your soul! Make sure they know how intense the process is and about how long it will take to completion
Conventional 30 Year Fixed Florida
Not A Happy Ending
I was very disappointed and frustrated when, 30 days out from closing, I was quoted a final interest rate that was 1/4 % higher than the national average at that time. When I respectfully requested that FBC meet the competition's rate, I was given two choices: either take FBC's non-competitive rate or leave it, and try my luck and find another lender.
Warren's Tip: Avoid FBC
Conventional 30 Year Fixed Florida
Great Job!
Good communication. Step by step instructions to upload docs needed. Always received a call back within a few hours!
Joseph's Tip: Get everything together before you even are asked for it!
VA Florida
Easy peasy
Call Sonya Olson for all your mortgage issues. Very experienced professional.
Conventional 30 Year Fixed Florida
Sonya and her team are the best!!!! Five stars is not enough for this lender!
Really quick closing and they still got everything they needed to get the loan approved. Document collection emails are brief and to the point. Easy to use and attach your documents. Signatures all done on the same platform. THIS IS A GREAT TEAM AND LENDER!!!!
Scott's Tip: Be prepared for follow-up when you provide info. Understand that it's not the lender who has to document sources of funds,. This is required and it doesn't feel friendly but they are just doing their job. Better to just get what they need and they will assemble your loan docs very quickly!
Conventional 30 Year Fixed Florida
Refinance home loan
All parties with FBC Mortgage very professional and courteous to work with on our loan processing. It has been a pleasure to work with Sonya and others on both our original and refinance mortgages. I would highly recommend FBC to anyone in search of a mortgage company.
Conventional 20 Year Fixed Florida
awesome
Sonya and her E team were great.
Conventional 30 Year Fixed Florida
Closing
Closing was professional and friendly.
Conventional 30 Year Fixed Florida
Sonya & the entire FBC Team were AWESOME!
Sonya Olson, Elaine Castro, and Elaine Thomas made the process so easy and stress free. They were quick to respond, professional, and personable. They were always friendly despite my many calls and emails. Great team - an asset to FBC!
Conventional 30 Year Fixed Florida
New Floridian
While purchasing a 2nd home in Florida, we were directed to FBC by the builder. Not knowing anything about who's who in Florida or how things work, we went with FBC. We were contacted by Sonya Olson, who became our loan officer. She was very helpful and friendly. She made the process a breeze and I was very happy with the service Sonya provided.
Conventional 30 Year Fixed Florida
Loan Officer Sonya Olson was a very customer focused
Let me start by saying that the mortgage process has changed considerably since the purchase of my last home in 2004 with many more forms and the amount of data requested by the underwriter to approve a conventional mortgage. Our situation was probably more unique than most consumers in that my wife and I were early retirees who had no regular income despite sizable retirement assets and a hoard of cash (5 years of cash to not have to draw down from investments during possible down market - investment sequence risk). Sonya was very creative in how we approached this problem to find a solution to get the loan approved. I will say that I spend at least 30 hours getting documents for the underwriter. At times, I wondered if the "One more set of statements" was going to ever end and provided my wife and I with some angst but Sonya was reassuring and, in the end, the mortgage was approved and closing went off without a hitch. I also competed the rates that FBC was able to get with my local credit union that I had my current house mortgage with and FBC was able to get as good a rate when we locked in (45 days prior to close with a 30 year fixed @ 2.875% and .875 points) and I was happy with the end cost for both closing and the total cost of the loan with interest. My only complaint stems with the underwriter at FBC on my loan who asked for information on two different occasions that had already been provided through the secure FBC uplink vault. This made me question this person's attention to detail and quality. I worked these issues with the loan processor who confirmed that the documents had indeed already been uploaded. Also, because of the 'new normal' of the underwriter having to understand any large transactions of greater than $5K and because we utilize two internet banks in addition to our local credit union to stay under FDIC protection, we had a more complex financial picture for someone to forensically digest. To aid the underwriter, I spent several hours creating a top-level summary CODEC document that outlined each file uploaded and type of asset, and a summary table showing these large dollar transactions (for example, a CD maturing with Capital 1 that had some sent to our Discover Bank Money Market account and the balance moved to our credit union checking account to pay bills). Someone that is experienced should have been able to take this document as a guide and been able to pretty easily understand the movement. Instead, I kept getting additional data requests from the underwriter asking questions that I had anticipated and already answered in this document. It seems like the person either didn't read it or was maybe not very experienced. If anyone from FBC leadership would like to discuss this issue that I had with the underwriter, please reach out me directly and we could like at the summary documents (I also copied in all the questions from FBC into these documents to answer in one place) that I provided and let you judge for yourself for development feedback for the underwriter. Everyone that I personally interacted with from Sonya’s assistant Elaine Soto, to the loan processor Elaine Thomas, to loan officer Sonya Olson were very professional and pleasant. My wife and I plan to spend our retirement in this home so I don't plan on going through this process again but I am glad that we had Sonya Olson as our loan officer to get us through it and I would pick her again if I was doing it again.
Conventional 30 Year Fixed Florida
New Home Mortgage
The process from start to finish from the entire staff was very easy and informative. Each team was helpful and a delight to work with from introduction to closing.
Paul's Tip: Make sure all your paperwork is completely filled out and send all pages requested even if there is no real content.
Conventional 30 Year Fixed Florida
Home loan
Working with Sonya was a delight. She really had to be patient with me, due to selling a home and having everything in storage, in a different state. She also tried to give me enough time to get things to her for the loan. things went relatively smooth.
Conventional 30 Year Fixed Florida
