Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Home Loan
All of the team in the Eagle Creek office were fantastic.
Loan Officer
Conventional 30 Year Fixed Florida
Great customer service
FBC MORTAGE customer service was fantastic. Helped me through the whole process. Answered many questions Team kelley taylor was awesome. Thanks for everything
Loan Officer
FHA 30 Year Fixed Florida
Great Experience!
Bonnie was very patient, informative and attentive to my needs throughout the entire process. She went above and beyond to ensure that I was able to secure a new home for my family.
Draper's Tip: Secure all relevant documentation in advance. Communicate consistently/proactively with loan processor.
Jumbo 30 Year Fixed Kentucky
Slow start, fast finish
It was a slow start at first. My lender had just switched over to this new company. Couple of hurdles to overcome. Ironing out the details was a mess. Communication was slow. As we neared the close date (the final close date after being giv en 3 different dates), things finished successfully. The staff was very accommodating and friendly.
Javier's Tip: Open communication.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of switching lenders, we may have had a duplicate request. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Texas
Accessible and Professional
We had a wonderful experience working with Marci and FBC Mortgage. They were always accessible and professional. They helped us find the best loan for us and made the process easy for us as first time home buyers. We were updated regularly and well informed.
Andrew's Tip: Keep an open mind and ask about all your loan options. The loan officers are very knowledgeable and will help you decide which one is best.
Loan Officer
Conventional 30 Year Fixed Florida
Westport
Javier was great! He answered all of my questions and always returned my calls promptly
Conventional 15 Year Fixed Florida
The Best
Kelly from FBC was very helpful every step of the way. There was no question unanswered.
Lawrence's Tip: FBC is the only way to go.Other company's can promise you anything,but FBC delivers.
Loan Officer
Conventional 30 Year Fixed Florida
2489 Datura
Kelly and staff went above and beyond to keep us informed and settle any questions or concerns we had. Excellent team.
Loan Officer
Conventional 15 Year Fixed Florida
2489 Datura
Kelly and staff went above and beyond to keep us informed and settle any questions or concerns we had. Excellent team.
Loan Officer
Conventional 15 Year Fixed Florida
Closed in 40 days
We were able to close within 40 days from initial application.
Robert's Tip: FBC was thorough with the process. Getting required documentation is key through this transition.
FHA 30 Year Fixed Florida
Great customer service and hospitality
Scott did a wonderful job all across the board
Loan Officer
Conventional 30 Year Fixed Florida
LOAN OFFICER/ LOAN PROCESSOR
I LOVED STEPHANIE FERA AS MY LOAN OFFICER. SHE WAS GREAT. HELPED ME THROUGH ALL OF IT. LYNNE DOVER (LOAN PROCESSOR) WAS HORRIBLE. SHE DID NOT SEND IN MY INFORMATION TO THE UNDERWRITER IN A TIMELY MANNER WHEN I GOT IT TO HER ASAP. I CONTACTED STEPHANIE AND SHE GOT IT DONE WITHIN 24 HOURS AND SAID ALL WAS FINE TO CLOSE, WHILE I HAD WAITED WEEKS FROM LYNNE. LYNNE DID NOT SEEM ORGANIZED AND SHE COULDN'T ADD UP MY SAVINGS ACCOUNTS CORRECTLY, TELLING ME THEY WERE "MISSING" SOMETHING IN MY ACCOUNTS AND THE UNDERWRITER THEREFORE DID NOT SEE ENOUGH MONEY FOR CLOSING- BUT I HAD THE MONEY (JUST DISORGANIZED BY LOAN PROCESSOR). THIS WAS RIDICULOUS. SHE WAS VERY SLOW WITH EVERYTHING BUT I AM GLAD STEPHANIE FERA CAME TO THE RESCUE AND HELPED ME OUT - SHE IS VERY SWEET AND WORKS HARD AT WHAT SHE DOES.
Loan Officer
Conventional 30 Year Fixed Florida
Retirement to the Sunshine State
I started House Hunting for my forever Retirement Home in July 2017. Alison was there for me every step along the way; from Pre-Approval to an On-Time Closing. The process was made more challenging with me living 2K miles away; but Alison ensured the process was completed without a hitch. Thanks!
Conventional 30 Year Fixed Florida
Excellent EVERYTHING!!!
From start to finish staff was on point.. very friendly, courteous and forthcoming on everything!! They pushed hard to get us approved and moved in as soon as they could considering the holidays was in between our closing date. I had no issues working with them.. everything they asked for I delivered same day.. as soon as I had a question I shoot an email and it was answered immediately!! Great team and a great company. I am happy and enjoyed working with them!!
Emshan's Tip: Have all your documents ready or get what’s requested ASAP. This will make your process stay on time!!
Loan Officer
FHA 30 Year Fixed Florida
Moving to the sunshine state
Jeff was very helpful explaining everything that I needed to do for the loan process . Things have changed quite a bit since my last home loan . Living out of state made things even a little more confusing . Jeff was always there and if he was busy he returned my calls and emails promptly . Made my experience very smooth . Thanks .
Edward's Tip: Just listen to what they tell you . They will guide you every step of the way and answer any questions you have .
Loan Officer
Conventional 30 Year Fixed Florida
