Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
My Dream home
Jay was great every time I emailed him he respond quickly to any questions. Veronica and Diane where the loan processors, before closing had a little situation of funding but in the long run they got all situated and I end up closing on my dream home on time.Thank You!
Loan Officer
FHA 30 Year Fixed Florida
First time
My husband and I used FBC for our first home. It was a long road dealing with miscommication and dates constantly changing. But we finally reached the finish line.
Latoyia's Tip: Communication is key and also have a lot of patience
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Florida
Above and beyond
Scott and his team really know their field, and are great at making sure you understand what's going on step by step. As a first time buyer, I didn't know much about the loan process, but they walked me through the whole way. When companies were giving me trouble, they even intervened on my behalf to make sure we got everything and closed on time. I would recommend them to anyone!
Crystal's Tip: Ask questions, no matter how ignorant you may feel, ask questions. These are professionals and don't expect us to know all the ones and outs of the business. It's complicated.
Conventional 30 Year Fixed Texas
Smooth Process
We recently combined our mortgage and equity loan into a refi with FBC. Working with Brett Rizzo and Donald Ryan, the whole process was seamless. Questions were answered, calls were returned, everyone seemed fully engaged in making this happen in the quickest, easiest, most financially advantageous way possible. From initial conversation to closing with their excellent attorney, Rich Gallagher, we were very pleased with the rate, the friendly attitude, the excellent care they took of us every step of the way.
Conventional 30 Year Fixed Massachusetts
Very Attentive
This is the second time we have used FBC. Scott and his team were highly communicative and responsive. Would recommend.
Conventional 30 Year Fixed Florida
Wagoner
very helpful. answered all my questions quickly and completely. It was a smooth process and would recommend to anyone who asks about getting a mortgage.
Loan Officer
VA 30 Year Fixed Florida
Normans great!
Norman and his team made the whole process amazingly simple and easy for me even from another country! Would 100% recommended him to everyone, you wont be disappointed with his quickness to respond and his professionalism with every aspect involved in the process
Conventional 30 Year Fixed Florida
Outstanding
Jared was very helpful during this process and made it easy on us can't thank him enough .
Danny's Tip: Call Jared
FHA 30 Year Fixed Texas
Easy mortgage process
FBC and their staff made getting my mortgage a simple efficient procedure. Everyone has unique requirements and needs. FBC examined my situation and provided a loan that fit my needs perfectly. I will recommend them to anyone in looking for a mortgage.
Conventional 30 Year Fixed Florida
Easy mortage process
We had the best experience working with Lisa. She was always looking out for our best interest. Everybody's situation is different and Lisa worked with us to find out what would be best for our situation. She made the whole process very easy for us. There were no surprises from the start of the process to closing.
Conventional 30 Year Fixed Florida
FBC Review
Our closing process was exhausting and took ~5 weeks due to circumstances that happened along the way, some of then were unforeseen i.e. hurricane Irma. The Stinson team however, was always on top of things, and were always there when we had any questions or concerns.
Loan Officer
Conventional Florida
Improvement of communication
I think that the officer could have used the telephone more effectively than email. And, if he used the phone, more, he would have been able to explain the process, much better.
Laura's Tip: My officer was excellent but I believe it could have went much smoother with improved communication skills.
FHA 30 Year Fixed Connecticut
Super helpful
Jennifer went out of her way to explain everything and help us out in anyway that she could. We would use Jennifer again!
Conventional 30 Year Fixed Texas
Great job with challenges that could have been avoided
All in all, very pleased with the way the team performed however it was not without challenges on the customer end. In my opinion, the biggest opportunity for improvement would be in communicating with the borrower better. THis does not have to be via phone but if the website could be updated to provide information as to where the application was throughout the process and how long each department took to perform it would remove some stress. In this case, the loan closed on time even though not getting final approval until 3p the day before closing. I was very impressed that the team pulled this off but to me, it should have never gotten down to the last minute. Communication is key!
Loan Officer
VA 30 Year Fixed Florida
Excellent
I would and have highly recommended Marci and FBC to people I know. The best customer service around!!
Loan Officer
Conventional 30 Year Fixed Florida
