Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Great work during a crisis.
I signed a contract a few days before Hurricane Harvey hit the Houston area. My home was then chosen for an FHA review for the appraisal and a random HUD QC review as well. The team in Tyler worked hard to get my loan closed despite complications. I got my loan approval at 9:45pm 2 days before closing because they knew I had deadlines looming to get out of my rental. That is true customer service!
FHA 30 Year Fixed Texas
Great service
Mark and his team were able to get us closed even though we had a hurricane slow us down a bit. Things happened at the last hour to get us to the closing table but I guess with loans in today's time that is all normal. We will continue to refer people to Mark and his team.
Ronald's Tip: Pull more items that "may" be needed further in advance
Loan Officer
Jumbo 30 Year Fixed Florida
Average
All was well until near closing when I kept getting switched to a new contact person every 6-7 days. Had to resend info because of th switch. Communication was lacking at closing, like trying to get the closing amount ( they told the title co that they would contact me with the amount due at close and they never did). It was 3 hrs until close and I had no info. Also, the closing was delayed because FBC wasn't ready. Why? No clue. All else was ok but it was hard with all the contact switching and the communication process. Otherwise, I don't have complaints.
Marcie's Tip: Stay on top of mortgage process, be proactive
Loan Officer
Conventional 30 Year Fixed Florida
Great Customer Service - A+ Team!
We are extremely pleased with the level of customer service we received from "team Heath" during our mortgage process. They worked very hard to process our loan and got everything done within a three week period. They were always available to take my phone calls and to answer any and all my many questions. I was kept up to date of every step of the loan process and I would definitely recommend Christine and her team to anyone that needs a mortgage and would definitely use them again, should the need arise.
Loan Officer
VA 30 Year Fixed Florida
Excellent service
The people at FBC, work as a team to get the job done, all are very courteous, and work very are for customer. Highly recommend!
VA 30 Year Fixed Florida
Top 1% Professional
Maria Marquis, was an priceless asset in getting the mortgage for our new dream home, as I am sure that she is a priceless asset to FBC Mortgage Company. She epitomizes the term business professional!!! I cannot give her enough rave comments to describe her tireless performance!!! Top shelf and two thumbs up!!!
VA 30 Year Fixed North Carolina
Too many ppl
For the most part I had an ok experience w FBC. Things got rather difficult as we got right at closing. There were too many people working from the same office that should've communicated to each other a little better before they asked me for something I had already given to another person in the office. Lots of repeat info had to be given. Very last min these last two weeks. But overall they got me in my new home on time even w a storm coming straight thru the state.
Teresa's Tip: Ask to talk to one person only from the team.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that may be submitted on multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Loan Officer
FHA 30 Year Fixed Florida
Dana and Nancy Pratt
Lena is very knowledgement, professional and courteous. If we had another opportunity to do so, we would definitely use her again.
Conventional 30 Year Fixed Florida
Great experience
Drew is great and went the extra mile to complete my financing. I will be using him again.
Other 30 Year Fixed Washington
Easy Process
Scott and his team will make the home buying process seem easy, true professionals.
FHA Florida
Carla Bridges
I am very pleased with the entire process from the initial phone call to the last hand shake at my closing. Everyone one that I interacted with during my process was very professional and courteous. I would highly recommend FBC Mortgage to everyone.
FHA 30 Year Fixed Georgia
Not What I Expected
The communication efforts needs major improvement. I was asked for documents more than once that were previously submitted. I did not always receive a response to my emails. Much of the information I received regarding the status of my home was through asking others outside of FBC questions. When questions were asked that seemed to be very personal, no rationale was given as to why the information was necessary to process my loan. I learned of three different closing dates, but neither of them was provided to me by FBC. Therefore, I cannot say whether I closed on time or not. When I asked about a possible closing date, I never received a response. I just received another email asking for more documents. I expected more with this experience. The lack of communication and repeated document requests made this a very stressful experience.
Eula's Tip: Research the home buying process as much as possible. It will be helpful to have someone that is familiar with the home buying process so you will know what to expect.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company and work with our Builders to improve their communication between all parties.FHA 30 Year Fixed Florida
Good
Matt really helped us out regrading credit problems stayed in touch notyied us of every little changes to the loan
Conventional 30 Year Fixed Indiana
FBC First Rate Professionals
The entire mortgage team at FBC was both professional and personable. Each member provided information in a timely manner and responded to each question and concern quickly. The secure web site was easy to navigate and made the loan process seem less.
FHA 30 Year Fixed Florida
great job and help
fbc gave us all the help we needed and made it an easy process and on time. thanks to all.
FHA 30 Year Fixed Tennessee
