Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Loan Office Review
There was a lot of back and forth on documents that needed to be submitted multiple times. There were too many people handling the file and a lot of confusion. I am a strong willed person and eventually everything worked out as it should have. I know that some things are out of our control, but the lack of communication on important deadlines was unacceptable. I also had to call a lot instead of receiving calls. This was an experience to say the least. Just be prepared for anything and if it is meant to be, it will be.
Carlos's Tip: Please have all of your documents saved in a file so that they are easily assessible.
Loan Officer
FHA 30 Year Fixed Georgia
Horrendous
There is not enough space here to say everything that needs to be said. First and foremost, Clayton Gray needs to be fired!!!!!!! Cannot tell you how many times the same documents were sent to him over and over and over. His communication skills are horrendous. He plays with peoples lives in this process. It was literally two months of Hell dealing with him. He lied to us too many times, from stating that our loan was in underwriting to the fact that he was in a "clear to close meeting" concerning our loan. When in fact it had yet to go to underwriting. We have previously bought 2 other homes and never have we experienced anything like we did with him. We were 48 hours away from being homeless! He went as far as blaming some issues on our insurance provider! In order to get out DTI down, he stated that we needed to get our monthly insurance premium down to $75 and he would take care of it. How in the world do you get a $3,500 insurance estimate down to $75 per month? If Brooke and Raven had not stepped in when they did, we would literally be homeless right now! They accomplished in 36 hours what Clayton had 2 months to do!
Loan Officer
Conventional 30 Year Fixed Texas
Best team team to work with
Mathew is my loan officer. Very knowledgeable and very responsive to the email, text and phone call. Best mortgage company I ever worked with the whole team is best Sonya and Mathew. I could recommend FBC and this team to anybody
Conventional 30 Year Fixed Florida
Very efficient
Greg is excellent he always return my class and answer all my questions
Loan Officer
Conventional Florida
Kelly was amazing
Any questions I had she would always respond back no matter what day or time it was she stayed on top of everything and let me know what all was needed for the next step so I was never scrambling around trying to get paper work together
Loan Officer
FHA 30 Year Fixed Florida
We got the house
Started working with FBC in March 2021 (New Build) and everything went smoothly until the day we were supposed to close in Sept. 2021. On the day of closing there was a curveball with the loan on USDA's side. It was frustrating on our part that these things hadn't been double checked and taken care of before the day of closing. This led to 2 difficult weeks with the loan in limbo and not a lot of communication or explanation as to what was really going on. That caused complications in our lives due to having to rescheduling all our moving plans and time off at work. It was a very frustrating couple of weeks but we are extremely happy with the end result. The loan was approved and we got our dream house due to the ability of Jason and his team in working through these last minute challenges.
USDA 30 Year Fixed Nevada
Great experience overall. Excellent communication.
Stephanie and the FBC team made the process simple, enjoyable and did it with great communication. Couldn’t have asked for anything more.
Jeff's Tip: This team is great at answering questions for inexperienced homebuyers. Would recommend working with them!
Loan Officer
VA 30 Year Fixed Florida
Outstanding in Every Aspect!
Everyone at FBC is so responsive and professional. A special call out for Keith Bice who I trust beyond a shadow of a doubt. When Keith ask me to do something I do it confidently. Amazing feeling during such an inevitably stressful process. Thank you for all you do!
Loan Officer
Conventional 30 Year Fixed Alabama
Satisfying and Successful Home Refinance
Became familiar with FBC Mortgage and Nolan Matteucci when I purchased my home 3 years ago. The service and responses to inquires was/has always been on point.
Elmer's Tip: Gather all required information, submit, sit back, be patient and relax your loan is in good hands
VA 30 Year Fixed California
Very responsive.
Answers all my questions promptly. Very responsive.
Conventional 30 Year Fixed Florida
**Incredible**
My refinance was flawless! Brian and his team; Dawn & Ruby (our processor) were professional, Informative and more than efficient from step one. All my questions were answered. From application, I knew every step and what to expect via their portal which I received notifications at each phase. So very thankful for your team of professionals. Will refer them continually!
Conventional 30 Year Fixed California
Refinance
I was severely disappointed by the process with this company. I received incredibly poor communication, customer service and professionalism. Waited 3 to 4 weeks at a time without Hearing anything then get emails at 10-11 oclock or rushed phone calls. Was told one closing date, signed documents, to be told nope there are other details. Then the evening before when I reached out about timing, there were issues that could have easily required a court order that would have firther delayed the process. The company knew in MAY the court order and waited until 17 hrs before closing to disclose concerns. Nothing about the process was explained, and ai literally made my way through this blind. Multiple OUTSIDE agencies called to verify information without any communication from the lender. I voicesld concerns about this communication to L.fullbright, and H. Jenkins without any appropriate response.
Jessica's Tip: Dont use this company. Just use someone else.
Loan Officer
FHA 30 Year Fixed Oklahoma
Excellent Customer Service
Pam was wonderful. She walked my husband and I through the home buying process step by step. She educated us on the types of loans available to us and helped us find one that fit our financial needs. She was available any time we had questions and was genuinely happy when we closed on our home. She made the home buying process less stressful. Thank you!
Conventional Florida
Amazing
It was a long journey to find a home but FBC made it where I was comfortable to ask anything. They have such a great team.
Loan Officer
FHA 30 Year Fixed Florida
Excellent customer
From beginning to the closing everything was excellent. Great customer service and communication.
Loan Officer
VA 30 Year Fixed Florida
