FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
7409 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 129
11 days ago at 10:12 AM
Recommend's Matt

Always helpful

Matt was extremely helpful. We are first time home buyers and had SO many questions which Matt answered every single one without a problem. If i didnt understand his response, he phrased things differently to make me understand. Very helpful

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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12 days ago at 6:59 PM
Recommend's Adam

Great

Great people to work with even with my hectic schedule they where able to stream line everything

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
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12 days ago at 10:14 PM
Recommend's Andy

Greatful

Andy contacted us offered us a great opportunity. Andy educated us and delivered the information in a way that we understood. He maintained the communication open throughout the process. Very professional all the time.

Emidio's Tip: Open communication.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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13 days ago at 3:58 PM
Recommend's Shannon

Service

Shannnon was extremely helpful from start to finish. She constantly satyed in touch with me throughout the entire process. She was able to answer all of my questions and responded to my calls and text msg's in a very timely manner. Shannon went above and beyond her duties to make sure the process went smooth.

Loan Officer
VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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13 days ago at 2:44 PM
Recommend's Lee

Less than Stellar

Lee, Tyler and Leigh Ann were able to answer our questions and were very responsive. Any time we had a question we could reach them by phone or email and they would respond in a timely manner. Although they were willing to adjust our original loan rate, based on a lower rate from another lender, we left the conversation feeling like we were asking for something that we didn't deserve. The primary issue we had seems to have stemmed from the poor communication between FBC and our builder relative to the purchase price, that was brought to our attention the day before our scheduled closing. Needless to say we got through it and rescheduled the closing a few days later, but this issue could have been avoided, especially given we were building our home and had started the process with FBC 6 months prior to the closing date. As the preferred lender of the builder they should have a better communication process.

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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13 days ago at 10:14 AM
Recommend's Bud

Delays, constent info requirements.

Based on assets vs. liabilities process was very lenghty. I had offers from known lenders Chase, Citi, Wells, Schwab with .25% lower rate with faster process without the constent hassle.

Claire's Tip: Hassle free for qualified barrowers.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jupiter, FL
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13 days ago at 10:30 PM
Recommend's Matthew

In the loop

They did a great job of keeping me in the loop of where we were at all times.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Branch: Tampa, FL
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13 days ago at 9:13 PM
Recommend's Kelly

Awesome service

Kelly and her team were incredibly knowledgeable, professional, and caring. She made the process easy and less stressful!

Adele's Tip: Follow the recommendations and directions of Kelly and her team!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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13 days ago at 8:37 PM
Recommend's Matthew

Home owner/ loan applicant

5 Easy to work with, when building a house that took over a year, lots of updating of paperwork.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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13 days ago at 8:07 PM
Recommend's Heaven

Excellent service

Great customer service and very helpful

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
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13 days ago at 7:38 PM
Recommend's Jay

Best Loan Officer!

Jay Holmes is by far the most helpful loan officer out there! He’s always letting you know you can call him on any day and at any time to ask questions which I took him up on and he was always so nice and so helpful. He thoroughly explains things for you and made me feel safe and confident throughout the mortgage process. He is for sure the best of the best! I highly recommend you use Jay!

Loan Officer
Conventional 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs
Branch: Weymouth, MA
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14 days ago at 6:49 PM
Recommend's Krista

Good job

Krista has been our mortgage agent for several mortgages now and she is excellent at her job and answering our questions.FBC has grown and gotten quite large. Marketing and videos they send are a waste of time and assume this is first time mortgage process. Hoping that FBC keeps my mortgage this time and doesn't sell us to another lender.Krista and Emily both get 5 stars and if not for krista, we would have taken our business elsewhere.

Richard's Tip: Get all paperwork to processor early and respond to requests

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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14 days ago at 6:05 PM
Recommend's Matt

Great Service

From the very beginning Matt was very open and even allowed me to do some comparing with other companies. Everything was quick and I like the fact that it can all be done online.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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14 days ago at 4:45 PM
Recommend's Travis

Exceptional experience

Travis McLendon was patient, professional and knowledgeable. He maintained communication throughout the whole process, even returning calls at night and the weekends. He made this process smooth and worry free.

Joan's Tip: Make sure you contact Travis

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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14 days ago at 2:25 PM
Recommend's Kiel

Amazing service and felt like family !

Kiel was absolutely amazing . Not only did he help me with my credit repair , but he put me on the right track to be able to purchase our first home for our family ! I am forever grateful for what he did and for FBC mortgage. Very professional and the whole team was attentive until the end !

Helina's Tip: Just stay focused and trust the process !

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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