Homeowners Mortgage

84% of customers would recommend Homeowners Mortgage

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Customer Reviews

4.4 of 5
45 Reviews
Responsiveness 91%
Product met needs 100%
Competitive rate 93%

Reviews for Homeowners Mortgage

March 23, 2023 at 11:08 PM
Recommend's Dawn

Rzcellent

Dawn was very helpful and such a pleasure to work with. She is an asset to your company.

Loan Officer
Conventional 15 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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March 19, 2023 at 8:10 AM
Recommend's Robert

Great communication

Bob and his team were great with communicating with me during the whole process!

Loan Officer
Other 30 Year Fixed SouthCarolina
Responds quickly
Loan met my needs

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March 18, 2023 at 6:31 AM
Recommend's Bradley

Thank you

Everyone was very patient with me. Brad was able to answer all my questions I had throughout this process.

Loan Officer
VA SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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March 05, 2023 at 5:49 PM
Recommend's Robert

wonderful loan officer

Bob was very attentive, knowledgeable and professional. he made this a very good experience and was always available to answer any questions or concerns.

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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February 27, 2023 at 11:00 AM
Recommend's Jim

Homeowners Mortgage Performance

Candidly speaking, the loan would have never been completed without the promptness, professionalism, and total commitment to the entire process on the part of Jim Lewis and Audra Swift. Mr. Lewis was always available ,day or night, to answer any questions or concerns i had during the process.

Raymond's Tip: Ask for Jim Lewis

Loan Officer
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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February 27, 2023 at 9:12 AM

Stay Away

This was the worst purchasing experience that I have ever had. Stay away from this company. If I knew how this process would go with them I would have never purchased this home. Things kept changing as the process went on, I was having to submit the same things over and over, and things were still not 100% correct on the final day. Do everything you can to avoid this mortgage company.

Owen's Tip: Do everything you can to avoid this mortgage company.

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Loan met my needs

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February 10, 2023 at 12:32 PM

Mal

Mal was great in the beginning when he needed something from me but when I didn't get my $600.00 credit he was no help. He was very busy then the "government" required actual statements from my credit card co. to show the charge along with my bank statement and the credit card statement showing it was paid then his "boss" was working on it but I never heard from him. When I contacted Stephanie Simmons she took care of the refund within a week. She is a great employee. Keep her!!!!

Lorraine's Tip: don't deal with Mal

Lender Response
Ms. Mackay thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST). On behalf of Homeowners Mortgage, LLC, I want to thank you for your business, and we hope you will afford us the opportunity to serve you in the future. I re-confirmed that this refund process takes 10 business days.
Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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February 03, 2023 at 10:40 PM
Recommend's Bradley

Review of my experience

Brad was very supportive and always on time with everything such as answering phone calls, returning calls, and giving updates with the process.

Loan Officer
VA 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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December 28, 2022 at 12:21 PM

Not so smooth sailing

This has never been a smooth transition since day one. We started with a gentleman by the name of Cory Schiedel at FBC Mortgage and not quite a week after we inquired about rates, we were managed by another person by the name of Stephanie Lucas. Not a week with FBC, we were told that FBC was merging with Homeowners Mortgage (HM). Stephanie was our main contact and worked in conjunction with Jim Lewis. The first issue we encountered with HM was when we were trying to lock in an extended rate lock. While I understand the Fed was increasing rates during the time we were locking in, we were originally told we would HM will offer 3500 incentive for using them and the upfront 1% fee for the extended rate lock was refundable. After going back and forth with checking rates and at the point of locking in, we were then told the extended rate lock fee was no longer refundable due to market volatility investors changing their minds. After locking in a rate, I have had to follow up to inquire with status of loan docs among other things. The one particular instance is when I emailed Stephanie in early November to inquire the status of when we are getting the home appraised as we were told should be at least 45 days. Did not hear back from her nor Jim Lewis. A couple of weeks later I inquired again, this time copying my realtor and was told Stephanie was on maternity leave and that Jim would arrange for the appraisal. All of the sudden we get this email from an outside vendor asking me to pay for the appraisal. We were never an email was going to be sent to us from an outside vendor, nor were we told we had to pay out of pocket and will be adjusted on the loan closing docs. The last straw was when the appraisal was finally completed, which occurred 4 days before the closing, it came in under what we purchased the home for! We feel if the communication with HM was lacking, especially not even getting any notice that our lender went on maternity leave and the lack of communication while she was away.

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Loan met my needs

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November 03, 2022 at 7:25 AM
Recommend's Stephanie

Excellent service

We had no problems with processing our loan, we had all the help we needed and are very grateful for choosing this mortgage company for making it easy for us. Stephanie is very helpful and dependable.

Rosemarie's Tip: None

Loan Officer
VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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September 18, 2022 at 10:09 PM
Recommend's Stephanie

Happy client

It was great working with Stephanie, she was able to answer all my questions. It was really nice to have an agent who always made time for me.

Jason's Tip: Keep up the great work.

Loan Officer
Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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September 14, 2022 at 3:08 PM
Recommend's Stephanie

Excellent Service

Stephanie worked collaboratively with all parties to ensure my needs were met. There was a brief period when it didn't look like the closing was going to happen on time and moving from Maine that would have been a problem for my family. Stephanie and her team pulled together and made it happen. I can't say enough about the level of service I received.

Loan Officer
FHA 30 Year Fixed South Carolina
Closed on time
Loan met my needs

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August 31, 2022 at 8:27 PM
Recommend's Stephanie

AMAZING

I contacted Homeowner’s Mortgage after not being pleased with the rates and experience of another mortgage company. Homeowners had me sitting at the closing table in LESS than 30 days AND they saved me over 10K. Stephanie was simply amazing. I can’t say enough great things about this company. My experience was quick and professional. I didn’t have one hiccup.

Shanika's Tip: Do not hesitate to contact you for your needs. They are knowledgeable and very professional.

Loan Officer
FHA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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August 31, 2022 at 4:13 PM
Recommend's Stephanie

Stephanie Lucas was great!

Stephanie was great! She was very helpful, explained everything and always available. The loan process was confusing at times as I was coordinating with more than one person for docs and signatures

Loan Officer
VA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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August 04, 2022 at 10:15 AM
Recommend's Mal

Outstanding!!

Mal and his team were completely responsive and attentive to my needs as a buyer. His team got my VA loan closed in under 45 day!!

Loan Officer
VA 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs

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