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Reviews for Mal McLean
Home Buyer Experiance
Mal, Stephanie, and Audra got us through the process within 2 months. Stephanie and Audra were very clear to explain the documents, their request and confirm when they received what they needed. They were extremely responsive and efficient in the process. Mal made it very clear in each conversation he was working with multiple buyers and then the end of the year was busy for him. During the process, he often mixed us up with other buyers and missed key details in the documentation. We were scheduled to close within 30 days of the process beginning, however one week prior to closing, we were informed that our current home needed to be sold before we could close. As a result of this oversight, our closing was pushed back by a month, impacting our families holiday plans. After this error was made, we never heard from Mal again via email or phone. In the future, it may be best to acquire assistance when there is anticipated increase in loan activity. We were often confused with other buyers, incorrect email addresses on personal documents that included financial and personal information. Throughout the process we experienced my husband's last name being spelled incorrectly up to the actual moment we sat down at the closing table. This clerical error delayed the law firm from proceeding with the closing by about 30 minutes to wait for corrections. This was an error we brought to the attention of numerous people one month prior when we began the buying process. Our purchase experience was not just another "deal" to us.
Naomi's Tip: Make sure to be proactive in and responsive in your communication process. This will ensure your are not the reason for delay in the process.
FHA SouthCarolina
Outstanding Service
Mal McLean was my loan officer. I could not have asked for a better loan officer. He was knowledgeable, diligent, and more Importantly kept me informed at every stage of the process. I would definitely recommend him to anyone in need of an outstanding loan officer.
Irving's Tip: Ensure you gather all of your financial and employment information.
VA 30 Year Fixed SouthCarolina
Professionals
Very helpful, in understanding the home buying process. Extremely professional and knowledgeable
VA 30 Year Fixed SouthCarolina
Held our hand throygh the entire purchase
Mal was our LO. He was very informative, extremely helpful and made himself available whenever we needed him nothing but 5-star service l
David's Tip: Pay close attention to what Mal tells you and the process will go smooth and as strees free as possible
VA 30 Year Fixed SouthCarolina
Excellent service
Mal, Stephanie, and Audra did an incredible job. So patient with us and supremely professional.
VA 30 Year Fixed SouthCarolina
Exceptional Service`
The team was great and very detailed. They made sure that I was in the loop on everything and pushed me to meet my goal of being a 1st time Home Owner. Thanks TEAM!!!
FHA SouthCarolina
Rate my lender
I used Homeowners Mortgage to apply for my VA loan. They were very knowledgeable about the process, and was always ready to provide answers to my questions. Mal and Stephanie were very easy to reach through messages, emails and phone calls, which made the process as easy as possible. I am highly recommending this lender to everyone looking out for a reliable and knowledgeable lender, especially my military folks, because they made the process seemingly easy.
Yvonne's Tip: They can work with you on a fast pace to close out on your house. They have great deals to offer as well. They are very flexible and are willing to work with you in becoming a home owner.
VA 30 Year Fixed SouthCarolina
Hard Working Team
Very professional team that worked very hard to help us close on a home between two Hollidays in two weeks!!
VA 30 Year Fixed SouthCarolina
Builders lender
The only reason we used this lender was because of the closing cost offered from the builder for using their lender.
Preston's Tip: Almost missed closing which appears to be common in my neighborhood. Those in charge of closing your loan could be out sick no one is picking it up only to call 12 hours before closing and request multiple of the same documents.
FHA 30 Year Fixed SouthCarolina
Frustrated Lack of Communication
There were several incidents where I waited for information and did not receive calls or texts.
Timothy's Tip: Communicate with your clients, regularly.
VA 30 Year Fixed SouthCarolina
Mal
Mal was great in the beginning when he needed something from me but when I didn't get my $600.00 credit he was no help. He was very busy then the "government" required actual statements from my credit card co. to show the charge along with my bank statement and the credit card statement showing it was paid then his "boss" was working on it but I never heard from him. When I contacted Stephanie Simmons she took care of the refund within a week. She is a great employee. Keep her!!!!
Lorraine's Tip: don't deal with Mal
Lender Response
Ms. Mackay thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST). On behalf of Homeowners Mortgage, LLC, I want to thank you for your business, and we hope you will afford us the opportunity to serve you in the future. I re-confirmed that this refund process takes 10 business days.Conventional 30 Year Fixed SouthCarolina
Outstanding!!
Mal and his team were completely responsive and attentive to my needs as a buyer. His team got my VA loan closed in under 45 day!!
VA 30 Year Fixed SouthCarolina
