FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
13791 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 175
December 27, 2020 at 1:09 PM

Excellent job.

All information and processing was done in the timely manner and the closing happened when promised. Had no worries. Matt did a great job.

Kevin's Tip: No need to worry when Matt said things would get done they got done.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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December 25, 2020 at 3:38 PM

Excellent Customer Service from Lee Utley!

From the beginning of the entire home loan process to the very end, Lee was very professional, yet very considerate of me and my wife's home-buying needs!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 25, 2020 at 1:40 PM
Recommend's Rob

Rob Adams /FBC Mortgage

Rob Adams and the whole team was fantastic, made the transaction very smooth helping me with all my needs, professional and friendly environment and very competitor.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: San Antonio, TX
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December 24, 2020 at 9:08 AM

Laura Baker retains title as best originator in St Augustine

Once again Laura has come through for us on our mortgage financing. This is the second personal property Laura has guided through the process for us. As Realtors, we work with numerous mortgage companies. Laura and FBC never fail to deliver.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 24, 2020 at 9:01 AM

Excelente

Son un grupo bastante bueno que te ayuden y orientan durante todo el proceso hasta llegar al gran sueño que es obtener tu propia casa muchas gracias

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Gainesville, FL
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December 24, 2020 at 7:50 AM

Professional Refinance

Ana Maria with FBC Mortgage was great to work with. I had many questions that Ana Maria was able to answer before we even got started. Very professional and communicated closing date information and timelines. The FBC Mortgage portal was very easy to use and the email updates were sent weekly. Thank you Ana Maria and the FBC Mortgage team for a painless refinance experience.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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December 24, 2020 at 7:11 AM

Gods Home

A very sweet , kind, honest , understanding, , quick , professional,lady Kristen Forman who given satisfaction and professionalism for us , we would highly recommend her to others to get a loan for a house through FBC . A blessing indeed from start to finish !!

Danny's Tip: Listen to your loan officer they will let you know exactly how or what you need to do to get your future dream home .

FHA 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs

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December 24, 2020 at 2:02 AM

90 Plus days to close on a Refi

My loan started off as conventional in September 2020 and I was told I had to sign a floating rate-lock, so I did. Well, my loan took more than 90 days to close, and because it took so long, the rates for conventional rates went up (got worse) so I had no choice but to chose an FHA loan in order to keep my rates competitive. My wife was the co-signer on the loan and her middle score was the lower of the two so FBC Mortgage based the loan scenario off of her middle score of 698. I am absolutely furious that my loan took so long to close that I actually asked my loan officer to withdraw my loan on two different occasions. I realize that my loan officer has no control over the "circus show" that FBC mortgage calls "processing and underwriting". It is ridiculous that a customer has to wait more than 30 days to close on a loan. FBC Mortgage gives priority to purchase loans and screw over refinance customers by making them wait so long. How do I know this?? Because I was referred by a co-worker who purchased a home through FBC Mortgage and he was able to close in 30 days. I chose to continue with FBC Mortgage mainly because of the professionalism my loan officer showed and, of course, the fact that I was going to save some money by refinancing. It was because my loan officer was so understanding and apologetic of how pathetic FBC mortgage treated me, that I decided to continue with my loan, at my loan officer's recommendation. My loan application started the first week of September 2020, and closed on Dec 16, 2020. Yup, Exactly!!! The only reason why I would even consider doing business with FBC Mortgage again is because of the loan officer, Gina Damiani. So be warned, if you don't mind waiting 3 months or more to close on your refi loan, then this is the lender for you!! I also closed on my investment property with FBC Mortgage and that took about 2 months to close. On that loan, I gave a much better review but based on the experience I had in refinancing my primary home, FBC Mortgage does not deserve a good review! If I could give them ZERO stars I would.

Luis's Tip: On refinance loans, don't sign floating rate locks, you will get burned by FBC Mortgage. Also on refi loans, be prepared to wait more than 90 days to close on the loan. The processor, Canice Canales is friendly but has HORRIBLE RESPONSE TIMES!!

FHA 30 Year Fixed Virginia
Branch: Orlando, FL
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December 24, 2020 at 1:50 AM
Recommend's Matt

Wonderful Experience

I’m a first time homebuyer and the team at FBC made the process run so smoothly and made sure we knew what was happening the whole time. Their guidance and experience is top notch!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 23, 2020 at 9:39 PM

Loan process made easy

Norman and team demonstrated high efficiency, attention to detail and personal touch. Every step of the way, we were well informed of the current requirements and next steps. Overall the process was easy and painless.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Satellite Beach, FL
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December 23, 2020 at 6:28 PM

Great Service

Clayton and his team were outstanding. He kept me abreast of what was happening and what to expect.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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December 23, 2020 at 2:38 PM
Recommend's Marci

Amazing customer service!!

Marci and Sarah did a fantastic job. They were always providing me with updates and made sure closing happened on time! As a first time home buyer I had so many questions ans they were always there to provide me with answers! They also got me a great rate!!!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 23, 2020 at 1:16 PM

Savings savings savings

We just closed on our refi with Mike Frank at FBC Mortgage. Our loan was so smooth, we really can’t believe it was that easy and the loan is done and funded! Everyone we dealt with from start to finish was helpful and willing to answer all our questions while guiding us along the refi steps. The savings we have on our new home loan is just what we were hoping for. Highly recommend Mike Frank and FBC Mortgage!

Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs

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December 23, 2020 at 12:13 PM

Quick and easy refi

I have dealt with Amy and Cindy two times now and have been very pleased. If they need anything they let you know fast so there is no hold up. I recommend them to everyone.

Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs

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December 23, 2020 at 11:54 AM

Company Needs Work

The beginning of the experience was smooth. However, FBC needs to work on their communication when it comes to USDA. they kept setting a closing date and pushing it back by weeks and I had no idea why. Underwriting was very simple with Gregory Thomas as my processor and he kept me very motivated. Overall, FBC just needs communication help.

USDA 30 Year Fixed Florida
Loan met my needs
Branch: Tampa, FL
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