Top Loan Officers for Acrisure Mortgage, LLC
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Reviews for Acrisure Mortgage, LLC
Amazing Experience
Amanda was incredibly helpful to say the least! She took the time to answer our questions even on nights and weekends. She went out of her way to ensure we knew every step of the process as we were going through it. Thanks to her hard work we were able to close on our first house a week early! Thank you for your hard work Amanda!
FHA 30 Year Fixed California
Best attention to detail
Thanks for taking such good care of John and Arretta, and making sure they got an acceptable and great rate.
Conventional California
She’s awesome!
I loved working with Amanda. She got us a great refi loan for our home that allowed us to pay off our pool. She’s very responsive and is happy to answer any questions you may have. And I have a lot of them! She was patient and very thorough. Always followed up on any outstanding issues quickly. Would never consider going to anyone else if we ever decide to refi or need a new home loan in the future.
VA 30 Year Fixed California
Loan officer Review
They did an outstanding job with me because this was the first time trying to buy a home i didn't know anything about it and the loan officer helped me all the way
Roy's Tip: One thing that I can pass on to you is have all your paperwork together and send them what they ask for and you will do well
VA 30 Year Fixed Florida
Great Experience
Amanda is knowledgeable, prompt, and professional. We were able to go from bad credit to Preapproved in 6 months. Homeowners within a year. I would definitely recommend her!
FHA 30 Year Fixed California
Average experience
A lot of e-mail communication that is vague. That ends up requiring me to chase down complete answers. Multiple request for the same documents. I think I sent my pay record 3-4 times, and bank records for the same month twice. I informed them that I’d be paying $203K at vlosing with a $57K final loan. They did it at $200K and a final $60K loan. Then at closing they had it at $194 & 60. I told them the number weren’t right. They checked and said that they were correct. The next day they called and said I owed them another $6000, and that they’d made a mistake. I had to take and hour off work plus my lunch hour to deliver newly signed and corrected documents as well as spend another $20 to wire more money because they refused s check or cash. My time and my losses and expenses to correct a mistake that I called out at the start. No apology no reimbursement/ compensation.
Jeffery's Tip: Deal with a local bank that you can walk into and face to face get answers. I dealt with people in Owensboro, Bowling Green, and California.
Loan Officer
Conventional 30 Year Fixed Indiana
Process too arduous and lengthly
By far the worst lending experience that I have ever had. I have had a mortgage loan in my name for 6 different houses over the span of 26 years with zero default or even a late payment. My salary over the past 3 years has more than doubled and I have zero derogs on my credit however, the requirements for a simply 30 year home loan was by far more than the very first loan I applied for over 25 years ago. I was asked for 4 years of tax returns and pay stubs to match employer issued W2 forms. The list of documents was endless! Then, there is the issue of TOO MANY HANDS IN THE POT! I was handed off to 2 additional people (plus the original person) over the course of the process because people were out of the office and not handling business or communicating with other. This caused a lot of "re-work" on my behalf not to mention the addresses on the application were entered incorrectly and not updated as needed, causing the loan docs to be questioned for not "matching". Thus the legitimacy of my application was questioned due to this processor over-sight. This was completely caused by "too many hands". For these and other smaller issues, I would not be likely to recommend this lender.
Donna's Tip: Do not be enticed by the $500 credit to using this "preferred lender"....there is a reason they are offering the incentive. Their process is too arduous and at least borderline ridiculous.
Loan Officer
Conventional 30 Year Fixed SouthCarolina
Excellent to work with
I would like to highly recommend Sara Skaggs for a loan officer. She was very helpful and made our life as easy as possible. She answered all our questions and concerns and I really enjoyed working with her.
Loan Officer
Conventional 30 Year Fixed SouthCarolina
Best service it's impossible
Daniella Serrano was our Loan Officer. She made our way very easy. There was always a 100% effective and efficient communication. We always felt that she understood us. In addition, she always listened to our situation attentively and guided us through the entire journey. She answered all of our questions and we had his advice on time when we need it. We always felt we were in good hands. Better, impossible. Thanks Daniella for everything. If I buy a house again, I would do it again with Daniella Serrano.
Conventional 30 Year Fixed Florida
Margaritaville Madness
To me this was a never ending process. The worst I have ever experienced. I have bought or sold 8 homes and this was my worst experience. Don't know whether to blame COVID or what. Loan was supposed to close in Oct, but due to delays this caused credit issues. I only allowed my credit to be opened for 4 months. Delay went past that. Had to reopen it and send everything back in again. Well over 100 pages. Plus interest rate went up from time we originally talked. They also for some reason listed it as a 2nd home. Never got explanation why. No other mortgage to pay. Now I have to jump thru hoops to get things changed.
Donald's Tip: If you can find your own lender outside of builder do it. I wish I had used Wells Fargo. Customer with them. You have to decide when signing your original PW.
Loan Officer
FHA 30 Year Fixed SouthCarolina
Jenn Todd Will Always Be Our Go-To!
We couldn't have asked for a better experience purchasing our first home. Jenn Todd was so wonderful and gracious to us during the entire process. Jenn was organized, through, professional, kept us informed, explained things to us that would otherwise go over our heads, and she was always prompt to respond to questions/concerns. Jenn also made sure to review all of our options and guided us to the best financial decisions. Thank you so much for all of your help in securing our loan for our first home. Your kindness and patience made all of the difference in our interactions. Thank you for your treating us as people rather than just home loan customers!!!
Elysia's Tip: Be organized and set aside time for gathering essential documents - Jenn made it easy letting us know what we needed with deadlines.
Conventional 30 Year Fixed Florida
Very good
Mr. Hartman and his team Tara Abbott and Matt Andre are excellent professionals and very understanding, congratulations.
Carlos's Tip: A lot of patience with the process.
Conventional 30 Year Fixed Florida
Above and Beyond the Call of Duty
Nolan Matteucci and Joe Gomez assisted me in refinancing my home. I was not receiving the best customer service at another lender, I decided to try FBC, very glad I found Nolan and Joe, service was extremely fast and efficient. Joe Gomez answered all my questions on a timely manner. Give them a chance to earn your trust, you won't be disappointed.
Eric's Tip: None
Conventional 30 Year Fixed California
Consumer
Joanne Carsillo and Amanda Smith were excellent. They really helped streamline the process.
Antoinette's Tip: Provide all necessary documentation in the beginning of the process. It will save last minute headaches at the end.
Loan Officer
Conventional 30 Year Fixed Florida
Broke it down
I had everything broken down to me. They were patient, caring and for lack of a better term they held my hand every step of the way. Always responded to be within the hour or less than 12 hours.
Anita's Tip: Be patient and have them go into detail. Ask questions and they will get u the answer just be transparent with Rob Adams and builder team.
VA 30 Year Fixed Texas
