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Reviews for Matt Andre
Amazing staff
Everyone in FBC was so helpful, from the beginning to the end. Matt and his team were very proactive communicating every step of the loan approval process. I felt taken care of!
FHA 30 Year Fixed Florida
Great service
Communication was easy and so was the the process of the mortgage
Conventional 30 Year Fixed Florida
I had the privilege of working with the best mortgage firm and loan officer in Central Florida!
Matt Andre and FBC Home Loans made the entire process as seamless as possible and provided the highest level of professionalism and customer satisfaction.
Sally's Tip: Look no further than FBC Home Loans and Matt Andre for delivering the lowest rate and best terms for all your residential mortgage needs...
Conventional 30 Year Fixed Florida
Refi
Additional clarification is never wasted on a customer. I used to work in the mortgage business and knew much of the process. That is not the same with most clients I suspect. I never heard that there was an additional lock fee or that the rate lock needed to be extended. There was never communication of a deadline in that sense. I also heard that rates had gone up despite hearing that the Fed rate at dropped about 1%. I think that relationship deserves clarification to keep your client informed. Spending thousands of dollars on one's most valuable asset deserves better and more thorough communication.
Lender Response
Lender Response We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]Conventional 30 Year Fixed Florida
Frustrating experience with the Lender
To be a first-time Home buyer, it was a horrible experience. Nothing was constant in their statement and they barely return a phone call. Nobody took the time to truly explain anything to us. It was a yes or no inquiry and that is it. Moreover, in this particular loan, even though my husband was not a direct applicant, he had to sign a commitment paper, which has been delivered at the very end, 1 or 2 days before the closing date. The communication was so poor that FBC Mortgage was not aware that my husband was in Canada. During all the process, we have been asking about which paperwork needs to be given for signature for the husband to sign..However, it was relegated to the sidelines. All paperwork was not delivered on time and it created such an issue, to the point of trauma for my Mother...Later on, as the borders are closed between USA and Canada with this Covid-19 pandemic, the husband could not travel to the USA and the whole closing process ground to a halt. Messy encounters. Surely, if those papers were delivered on-time, the needful would have been done. Even there, there was no acceptance of responsibility, nor ownership of the blunder that was committed. We were counted as a number or an ID.."Oh we closed several deals during this period.. We do not need this deal per se, said this Chris Hartman"... Wow, a show of financial wherewithal and carelessness, but not a true empathy towards the little heart of my daughter who was ready to celebrate the new house, her newly found room and or to activate her new found sense of decoration....We call Matthew 3 times or more, not a single return phone call. Nice Customer care..... In a loan, there are check boxes in the software package, and if a couple is duly married, the two of them are concerned, even though one of them is the principal activist. How in the world, they could somehow neglect this fact and even assume that the married couple are living together and that husband and wife will be there during the closing..? Oh Yeah, retorted this fellow passing the ball, " if you were to sign a 250 thousand dollars loan, you better be there....Normal marriage couple leaves in the same place." What about those soldiers overseas dying for their country and cannot be at home for their kid anniversary or what about an urgent situation popping up? And in any case, who are you to judge how a family should be? It is quite cozy to simmer in an insulting arrogance instead of acknowledging that the paperwork has not been delivered on time and that the process has not been clear cut ? In the Application, it has been requested that the final paperwork be delivered 3 to 5 business days in advance. Moreover, what we found a bit odd, this was about pre-signing a pre-release document where the price was astronomical, quite 260 thousand dollars, before obtaining the final release document....Meaning, if we did not sign the Pre-release document with whatever amount they put in there, the Final Disclosure document would not have been given and there would be then no loan. We found it like some type of hijacking situation, where you are stuck and has no choice than accepting the bid, before releasing the last document.... Post-closing Disclosure.......There was an error......What a ride ! It is our opinion here......
Xaimara's Tip: Just do not let excitement cloud your rational assessment of things. And if the lender is not available, nor capable to give a clear explanation of the process, you should consider looking elsewhere..
Lender Response
Lender Response We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]FHA 30 Year Fixed Florida
It was ok. I’m thankful and that’s what matters!!!
Overall the process was pretty standard. What I didn’t like was feeling like I was being passed around without having a true person of contact and the lack of communication amongst the team. For the most part everyone was nice and willing to help. But when you’re making such a large purchase you expect a little more care to be taken. For example, I wouldn’t send the developer to ask the client if I could complete a satisfaction survey before ensuring everything was completed and all their needs were met. I suggest 1 person to interact with so the client isn’t overwhelmed and things aren’t overlooked.
Jasmine's Tip: Keep detailed records of everything that needs to happen and who you spoke with and when. Make sure all your needs are met at closing.
Lender Response
Lender Response We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]FHA 30 Year Fixed Florida
Overall Great Experience
Every step of the way there was someone to walk me through every step. There were some miscommunications but in the end everything was cleared up.
FHA 30 Year Fixed Florida
Smith Review
Very satisfied with the experience we had with the team at FBC. They stayed in touch with us every step of the way. We are very happy!
Joseph's Tip: With so much to think of selling a home and buying a new home, it is always a good idea if there are aspects of the loan or any step in the process you aren't sure of - call or email FBC and get clarification. They understand you have a lot to consider and are always there to answer your questions.
FHA 30 Year Fixed Florida
Handled Complications
The whole team including Matt Andre, Nick Furbee and others helped me greatly with some complications associated with moving from North Carolina to Florida while in between a separation agreement and a divorce decree.
Ralph's Tip: If a separation agreement has a clause indicating that both spouses are free to buy property 'unencumbered' from the other party; it is not enforceable or probably not enforceable. My spouse was very cooperative luckily so I had no problems. However Florida law requires the spouse to sign forms for the closing which led to problems of whose names are on the loan and whose names are on the deed.
Conventional 30 Year Fixed Florida
Sun coast credit union
Not sure what your asking
FHA 30 Year Fixed Florida
Very happy with everything
We had a very good service with them, they worked pretty fast and always answering you concerns on time , I will definitely buy with them again.
FHA 30 Year Fixed Florida
Super Professional
the whole experience was smooth and we closed in 30 days.
FHA 30 Year Fixed Florida
Client
Amazing experience! Couldn’t have asked for any better!
FHA 30 Year Fixed Florida
Jason Kinder
Awesome effort by Matt and his team in a very awkward time!
Conventional 30 Year Fixed Florida
Matt Andre Team
Matt Andre and his team were amazing! So easy to work with and communication throughout the process was exceptional!
Conventional 30 Year Fixed Florida
