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Reviews for Matt Andre
Non responsive
Had to threaten to pull the loan from them because it went to underwriting 3 times before approval. To many people working on the file and no one talking to anyone else. Had to supply documents several times.
Neil's Tip: Business must be booming for Matt and Jared. They have so they need to hire more people. They are non responsive and lose messages.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. We regret if there was any miscommunication. We will use this experience as a training opportunity for our company.Conventional Other Florida
My home loan
My home loan
FHA 30 Year Fixed Florida
Loan Process was simple but could be improved
Matt Andre & his team were good to get me approved but there were too many times it felt like the team wasn't talking to each other, which caused my closing to be delayed. They were offering one of the lowest interest rates available and their closing cost wasn't too high, which is all that matters in the end.
Jeffrey's Tip: Start early with your loan process and make sure any electronic communication you send to one team member, copy to all of the people working on your loan.
Conventional 30 Year Fixed Florida
Huntspoint
Loan process was great. Lots of communication.
Conventional 30 Year Fixed Florida
Smith Home Loan
Enjoyed working with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Gaines
Took far too long to find out if we were approved after receiving a pree-approval
Conventional 30 Year Fixed Florida
Very Happy Customer
My new mortgage process received timely attention. Closed in less than 30 days. All origination staff and processing staff were on top of the progress, very friendly, and professional. Matt Andre is outstanding!
Barbara's Tip: Be prepared to respond in a timely manner with any requested documents - your response triggers the lender's response and ability to move the loan forward.
Conventional 30 Year Fixed Florida
Excellent Service and Team Work
We just bought a brand new home. FBC Mortgage has the best team to work with. Steve and Nick made the process very easy and achievable, very happy with the results. The whole team was there from start to finish. Every time I had a question they responded right away. Thank you so much guys for making the process easy for us.
Conventional 30 Year Fixed Florida
Good Service for the Most Part
For the most part I was pleased with the service I received from FBC. Matt was always very kind to me on the phone whenever I had questions and always responded to my emails in a timely manner. However, there are a few areas of opportunity. I was initially told my deposit would be one thing, and then when I got the estimate, it was thousands off. I understand that there was room for change, but the way it was explained to me was this was a pretty definite number. I did not close on time. We missed it by one day, which was inconvenient. I kept getting asked for documentation on the same deposit when they reviewed my assets and when I called and asked Tracey why they keep asking for the same exact thing the response I got was "we must have overlooked it." Then since it was Friday and we were supposed to close on Monday, I asked "are you sure we are still going to make Monday to close?" and the answer I got was "oh yes everything will be fine." The title company called me a couple hours later informing me it was now pushed to Tuesday because FBC still hadn't sent them the required documentation.
Shawn's Tip: Request many updates as you go along.
Conventional 30 Year Fixed Florida
Great staff, great service and product knowledge.
We recently bought a brand new home and where the builder's mortgage company failed, Matt and his team came through. Steve, Nick and Jaime were all easy and a delight to work with. Thank you so much guys for making the process easy for us.
Conventional 30 Year Fixed Florida
Bria's Review
Everyone was very helpful and made the loan process easy!
Conventional 30 Year Fixed Florida
Efficient Team Approach
Very collaborative & Efficient
Thomas's Tip: They have a team approach - ok if you hear & collaborate with several team members
Conventional 30 Year Fixed Florida
Overall great
Overall, we had a positive experience with FBC. It was much more detailed and lengthy compared to our 2 previous home purchases. FBC required more information. However, everyone was friendly and got back to us quickly, even on the weekends which was nice! Sometimes we were called the wrong names, which was funny, though I could see how it might make some people frustrated.
Lora's Tip: Be sure to have everyone on the same page for what is required.
Conventional 30 Year Fixed Florida
Great Process
This team was truly there from start to finish. Every time I had a question I had a response within 24 hours if not less. They offered lots of tools for me as a first time home buyer.
FHA 30 Year Fixed Florida
FBC= Professionalism
Luisa and I are very happy with the level of professionalism and outstanding customer service with the entire FBC team. From start to finish we felt informed with the entire process as well as being provided with knowledgeable information pertaining to the process and what to expect afterward.
FHA Florida
