Jonathan Marcoline

85% of customers would recommend Jonathan Marcoline

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Customer Reviews

4.6 of 5
131 Reviews
Responsiveness 93%
Product met needs 99%
Competitive rate 91%
Real Estate Pro Reviews 8
June 01, 2021 at 5:19 PM
Recommend's Jonathan

Great service

Everyone was so helpful. Loan went off without a hitch

Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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May 15, 2021 at 9:07 PM

Poor service

Difficult to get a hold of. Never returned calls or emails. Gave inaccurate advice regarding interest rates, told us it’s not a big deal to spend a few extra hundred dollars, and had to submit a ridiculous amount of extra paperwork the week of closing in order to close on time after being told be we did all we needed to.

Amanda's Tip: You really don’t matter, go with a lender who will at least act like they care and want to help you. Do your own research and push to get the information you need and the paperwork done.

Conventional 30 Year Fixed Pennsylvania
Closed on time
Loan met my needs

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April 07, 2021 at 5:13 PM
Recommend's Jonathan

Ridgecrest Ct.

Everyone was great that I worked with. However John was super. Always answered the phone when I called and had the answers.

Conventional 15 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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March 17, 2021 at 1:44 PM
Recommend's Jonathan

easy to work with

they have a super convenient portal for secure document upload. they were easy to work with from the get go.

Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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January 27, 2021 at 12:31 PM
Recommend's Jonathan

Helpful and Supportive

Jon and team were able to help me complete the mortgage process on my new home. They were incredibly responsive and when i had a question they gave great comprehensive answers. The process they follow was very clear, the website they use to collect information was easy to use. I was surprised about the amount of information that was required from the underwriter but i understand why that is necessary. Jon's team was able to answer any questions i had on those requests. Overall it was a great experience for me.

Sean's Tip: Start to pull together key things like tax infromation, prior accounts, etc before starting the pre-approval process.

Jumbo 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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November 30, 2020 at 4:08 PM
Recommend's Jonathan

Great, responsive team

Second mortgage we have purchased through Jonathan and FBC. Always helpful and responsive to any needs and questions that arise during the process.

Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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November 24, 2020 at 12:32 AM
Recommend's Jonathan

Great Service!

As a first-time homebuyer, Jonathan Marcoline and his team at FBC mortgage LLC made sure to spend extra time explaining the homebuying process to ensure I understood all of the steps. He was informative, professional, kind, supportive, and very responsive throughout.

Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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November 05, 2020 at 12:03 PM
Recommend's Jonathan

Excellent customer service, support and overall experience

The FBC Team is exceptionally professional, courteous, and truly goes the extra mile to make sure the experience is painless. Between the online systems, notifications with videos to help align expectations throughout the process, and their ability to react quickly to a changing situation, I would highly recommend their services.

VA 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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November 01, 2020 at 1:31 AM

Completely Disappointed

Jonathan had an attitude every time I had questions and concerns along the way during the loan process. I have worked with 3 or 4 other mortgage companies in the past and have never been talked down to and disrespected like I was by Jonathan. The loan originator and loan processors were friendly as long as you just signed and sent what they asked for without asking questions. If you asked questions about the details of what they were asking they would become very distant and non-responsive. In those situations, the originator and processors would pass it off to Jonathan and he would try to bully me or mostly just lie. I was lied to about several things along the way. One conversation we had was when he told me “FBC services nearly all of the mortgages they write” and my loan would be serviced by FBC. I knew better and challenged him because I felt strongly that my mortgage would be sold within a month of my closing date. Fact is my mortgage was sold. The representative from the title company stated at my closing that FBC sells nearly all of the mortgages they write. Thats what she told me as she requested me to sign an acknowledgment that my loan was sold. I would not recommend FBC as a lender and certainly would never recommend Jonathan as a loan officer to anyone. I am completely disappointed. If the builder didn’t offer significant discounts to use their preferred lender (FBC), I would have definitely abandoned FBC during the application process would have gone to one of my previous lenders.

Conventional 30 Year Fixed Pennsylvania
Closed on time
Loan met my needs

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October 07, 2020 at 7:42 PM
Recommend's Jonathan

VA Mortgage refinance

The process was very simple with minimal work to do on my end. All files were easy to complete on the online portal and the closing was done within a half hour.

VA 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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September 23, 2020 at 6:18 PM

Great Loan Officer

Jonathan and his team were very helpful throughout the entire process. Everything was handled in a timely manner and I would highly recommend them.

Conventional Pennsylvania

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September 02, 2020 at 9:35 AM
Recommend's Jonathan

Best Loan Officer

Jon was excellent. Although I have been through the mortgage process before, he went above and beyond answering my questions and helping guide me through the process ensuring I had the best deal. He was always responsive and returned my calls and emails quickly. I would without hesitation recommend him to family and friends.

Cory's Tip: Jon and Nichol were great. Although the loan closed on time. The communication during the processing of my loan was significantly lacking.

Conventional Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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August 17, 2020 at 8:31 AM
Recommend's Jonathan

Wonderful Team!

I would recommend Jonathan and his team to ALL family and friends. Him, Nichol and Lisa were prompt, helpful, knowledgeable and a pleasure to work with. They answered all of our questions in a timely manner and made sure I felt informed throughout the entire process. They make the loan process an easy one!

Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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August 12, 2020 at 11:08 AM
Recommend's Jonathan

Helpful

Everyone was very helpful and communicated to us with the process

Conventional Pennsylvania
Closed on time
Responds quickly
Loan met my needs

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August 03, 2020 at 3:18 PM
Recommend's Jonathan

Great Loan Originator

I had a great experience working with Team Mortage Loan Originator, Nichol Downey. She went above and beyond with helping us explaining the process and terminologies of the mortgage loan.

Conventional Pennsylvania
Responds quickly
Loan met my needs

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July 31, 2020 at 3:28 PM

excellent service

Jon and his team did a great job and helped a lot during the whole process very friendly people.

Conventional Pennsylvania

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July 23, 2020 at 10:09 PM
Recommend's Jonathan

Jon’s Review

Closed on a VA refi loan today after Jon provided skillful, professional and very responsive guidance throughout the process.

John's Tip: Jon and his team were excellent to work with.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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