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Reviews for Jonathan Marcoline
Home Sweet Home
Disappointed by number of individuals working on the mortgage. This made it very confusing when responding with requested information and when questions arose. Lack of proactive approach regarding rate lock or final closing documents. Had to request for both to be processed. End result is that we are in our new home. Staff was friendly and accommodating.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan, we may be required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Pennsylvania
Feedback on the Loan Processing Experience
Jonathan Marcoline (NMLS ID# 145433) who was the loan officer of my loan, was very unprofessional. He needs training on the loan origination process and ability to handle customers. I got my final loan approval from FBC on Friday (6/8/18) at 4 pm when my closing was scheduled on Monday (6/11/18). I understand the minimum period is 3 business day of final approval prior to the closing date. Overall very bad experience.
Sue Ellen's Tip: Maronda refers to FBC for loan, to leverage some of their incentives. Hence, FBC holds customers at ransom with their interest rates on the loan and awful customer experience !!
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.Conventional 20 Year Fixed Pennsylvania
Everyone was awesome!
Worked with Nichol and Lauren and just wanted to specifically mention them to give them some recognition for the work they did for me! Couldn't be any happier with the service from everyone at FBC! Thank you!
Conventional 30 Year Fixed Pennsylvania
Good Experience
I had a good experience with FBC, they were helpful and responsive.
FHA 30 Year Fixed Pennsylvania
Would recommend these people to anyone
We nice and easy to deal with. Very helpful through out the whole process. Anytime we had wuestio s they were there with answers.
Conventional 30 Year Fixed Pennsylvania
Great service
Fast and easy
Conventional 15 Year Fixed Pennsylvania
Great Service
Being a first time home-buyer, FBC Mortgage made the process very smooth and easy for me. They went above and beyond to send a Starbucks gift card in the mail as a thank you for choosing them, and then a Home Depot gift card after closing.
FHA 30 Year Fixed Pennsylvania
Nolan house
They were excellent outstanding customer service
Cory's Tip: Do your paperwork quickly
FHA 30 Year Fixed Pennsylvania
Fantastic and Informational Lender for first time homebuyers
Jon was a great resource for us during the first time home buying process. He was willing to take the time to run multiple cost sheets for comparison while other lenders would not even give us the time of day! He made sure the process ran very smoothly and was always available to answer any questions. Process was very easy to complete with a majority of documentation/signing being done online.
Conventional 30 Year Fixed Pennsylvania
Highly recommend!
Jon and his staff are wonderful! They have made the entire loan process easy and took time to explain everything. They made sure that we understand everything clearly. Great rate is a big plus! I highly recommend them.
Conventional 30 Year Fixed
Re-Finance
We enjoyed working with Jonathan and Nichol at FBC. They worked with us and were able to get us the best deal possible. Thanks everyone!
Conventional 15 Year Fixed Pennsylvania
Great job
Very knowledgable and helpful. Easy to get ahold of via phone or email. Definitely glad someone referred me. Couldn't have done it without him. Thanks Jonathan!
FHA 30 Year Fixed Pennsylvania
FBC Mortgage process review
The loan officer was available or returned calls promptly. There were 2 or 3 other individuals involved in the approval process and all were helpful ,knowledgable, on the same page.
Diane's Tip: Double check the lenders Title Insurance number and the owners Title Insurance number on the closing documents. There was a discrepancy but it was resolved quickly.
Conventional 30 Year Fixed Pennsylvania
Convenient and Helpful
John and his team were very helpful. Nichol Krumroy in particular was great--she was extremely friendly, knowledgeable, quick with responses, and helpful to us. It's also convenient how you are able to submit nearly all documents electronically; the e-signatures and document portals allowed us to submit pieces on our time--much needed for adults working full-time jobs who can't get to the office in person.
Jenna's Tip: Ask a lot of questions. The team is knowledgeable and is very willing to help, so if you're unsure about anything, just ask. We asked Nichol A LOT of questions and she was never annoyed, rude, or ill-informed.
Conventional 30 Year Fixed Pennsylvania
GREAT JOB
The team that worked on Our behalf was great. I give them an A+ rating for keeping up with us and our busy schedule to make our home a dream come true. Thank you guys, I give you your props. Best wishes to you all.....Have a Wonderful rest of the year, I know I will now.
Orett's Tip: Whatever docs they ask for just bring it on in as soon as they ask. The turn around time for answers to questions is phenomenal.
FHA 30 Year Fixed Florida
FBC Mortgage
Went thru FBC via Maronda Homes. Never met anyone in person, business was conducted via email. Very little explanation was provided unless asked.
Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLCConventional Pennsylvania
This loan was like a circus--too many hoops to jump through
This was a very unpleasant experience considering we have done this twice before. We have never been asked so many personal financial questions. Considering we own two properties-one completely paid off- and both have credit scores of over 800, we could not believe how many papers we had to provide, and never ending financial questions. We felt like we were forced to use FBC by the homebuilder, since they refer all their customers to them. We had already been preapproved by another company, but were told if our company was not ready to close when we were given the closing date, an exorbitant interest fee would be charged daily. We were questioned as to where our money was coming from-including a statement like "for all we know, your money could be coming from Tony Soprano!" It was a horrible experience from beginning to end.
Mary's Tip: Go somewhere else!
Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLCConventional 30 Year Fixed Pennsylvania
not sure what a review title is?
Great service, very helpful, great communication
Elizabeth's Tip: Call Jon, he is the best 412-670-1651
FHA 30 Year Fixed Pennsylvania
FBC Review- excellent
John was very helpful through this whole process and worked with us closely the whole time. He made sure to explain everything to us and went above and beyond what we expected. I am so glad we chose to go through FBC we learned so much.
Crysta's Tip: Don't be afraid to ask questions!
USDA 30 Year Fixed Pennsylvania
Home Loan
I found the entire loan process very user friendly, from the time of contact, the on-line application, emailing or faxing all of the documentation, questions answered in a timely fashion (either by phone or email), and all of us, realtor, attorney, lender and myself being able to align all of the paperwork in order to close on time. From start to finish, I felt this was a very quick process.
USDA 30 Year Fixed Pennsylvania
Review Maronda
Very easy to work with. Recommended
Conventional 30 Year Fixed Pennsylvania
Great customer service
I was very pleased with Jon and everyone from FBC Mortgage. I highly recommend them. They made the loan process very easy and comfortable.
Conventional 30 Year Fixed Pennsylvania
Exceptional Service
What a pleasure. I have heard with the new things going on in mortgages that the process is a nightmare. I can see how it would be but Jonathan and his staff really made this easy. There is A LOT of documentation I needed to supply, but it was always communicated promptly and efficiently. Jonathan knew his mortgages inside out, upside down, and every which way. Got me into a program with only 5% down and no mortgage insurance payment every month. Awesome experience!!!
Conventional 30 Year Fixed Pennsylvania
