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Reviews for Jonathan Marcoline
Great Company with Great People
We chose FBC through a recommendation and couldn't have been happier. Best rate and the people are awesome.
FHA 30 Year Fixed Ohio
Outstanding Service
Jonathan and his team made our home loan the easiest part of the entire home buying process. He was clear and concise from day one and we always knew what was needed and when. The online process made everything so much more convenient for getting our information into the hands of everyone that worked on our loan. Every step of the way emails explained what was happening with our loan and what the next steps were. We were always in the know and we were never left wondering about anything. We kept waiting for a problem or a hiccup with the loan, but it never came. Hands down the best customer service experience my wife and I have ever encountered!
Conventional 20 Year Fixed Pennsylvania
Great Service
The FBC mortgages team was a great choice for me and my family. Glad we were able to choose them and get a great rate!
Conventional 30 Year Fixed Pennsylvania
Great service
The team was awesome. Made the process a breeze.
FHA 30 Year Fixed Pennsylvania
Excellent, Timely, Professional
Jonathan Marcoline and each of his colleagues at FBC Mortgage, LLC were extremely knowledgeable and helpful throughout the entire purchasing/closing process for our new home. They provided timely answers to each of our questions, and offered feedback and advice with exceptional detail and personal attention. Jonathan and his team made what could have been a very stressful and complicated process manageable and easy to understand.
Conventional 30 Year Fixed Pennsylvania
Great experience!
Our experience was smooth and easy from my first phone call to inquire about pre-approval with Jonathan. He was thorough and patient. He answered all of my questions and helped me to make the best plan going forward. This is the third time I have bought a house, and working with Jonathan and FBC was by FAR the easiest experience for me. They were clear about everything from the beginning and told us what would be expected at every part of the process. I can't say enough good about Jonathan and FBC. I believe we now own our forever home, but if that would change for some reason, I would not hesitate to work with Jonathan again.
Conventional 30 Year Fixed Pennsylvania
Very smooth process
I haven't applied for a mortgage in over 20 years and Jonathan and his team could not have made it any easier! Don't hesitate - apply with FBC today and you will receive GREAT customer service!
FHA 30 Year Fixed Pennsylvania
Worst Experience
This was the worst experience in obtaining a mortgage. I feel I provided all information required of me early on in the process of my loan, yet processing and underwriting waited until the last week before my scheduled closing to require additional information. My experience, could have been better streamlined and less stressful than it was. I had to send daily emails inquiring on the status of my loan and when I placed calls to specific individuals, they never returned my call.
FHA 30 Year Fixed Pennsylvania
New Home
Loan officers were efficient and the process ran smoothly. Any calls with questions were returned in a timely manner.
Conventional 30 Year Fixed Pennsylvania
My First Home
I was extremely nervous when I decided to buy a home. I have never made a purchase of this magnitude. Before I decided to build I called other banks and I really didn't feel helped throughout the process. I then decided to build a home and was referred to FBC. From my very first interaction I felt comfortable and confident that going with FBC was a great choice. Jonathan was very knowledgeable and the rest of the team guided me through the process. They truly made this a painless process. I would definitely recommend them to anyone looking to purchase a home.
Conventional 30 Year Fixed Pennsylvania
Home Sweet Home
Disappointed by number of individuals working on the mortgage. This made it very confusing when responding with requested information and when questions arose. Lack of proactive approach regarding rate lock or final closing documents. Had to request for both to be processed. End result is that we are in our new home. Staff was friendly and accommodating.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan, we may be required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Pennsylvania
Feedback on the Loan Processing Experience
Jonathan Marcoline (NMLS ID# 145433) who was the loan officer of my loan, was very unprofessional. He needs training on the loan origination process and ability to handle customers. I got my final loan approval from FBC on Friday (6/8/18) at 4 pm when my closing was scheduled on Monday (6/11/18). I understand the minimum period is 3 business day of final approval prior to the closing date. Overall very bad experience.
Sue Ellen's Tip: Maronda refers to FBC for loan, to leverage some of their incentives. Hence, FBC holds customers at ransom with their interest rates on the loan and awful customer experience !!
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.Conventional 20 Year Fixed Pennsylvania
Everyone was awesome!
Worked with Nichol and Lauren and just wanted to specifically mention them to give them some recognition for the work they did for me! Couldn't be any happier with the service from everyone at FBC! Thank you!
Conventional 30 Year Fixed Pennsylvania
Good Experience
I had a good experience with FBC, they were helpful and responsive.
FHA 30 Year Fixed Pennsylvania
Would recommend these people to anyone
We nice and easy to deal with. Very helpful through out the whole process. Anytime we had wuestio s they were there with answers.
Conventional 30 Year Fixed Pennsylvania
Great service
Fast and easy
Conventional 15 Year Fixed Pennsylvania
Great Service
Being a first time home-buyer, FBC Mortgage made the process very smooth and easy for me. They went above and beyond to send a Starbucks gift card in the mail as a thank you for choosing them, and then a Home Depot gift card after closing.
FHA 30 Year Fixed Pennsylvania
Nolan house
They were excellent outstanding customer service
Cory's Tip: Do your paperwork quickly
FHA 30 Year Fixed Pennsylvania
