RMC Home Mortgage, LLC

81% of customers would recommend RMC Home Mortgage, LLC

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Customer Reviews

4.3 of 5
232 Reviews
Responsiveness 83%
Product met needs 91%
Competitive rate 78%
Real Estate Pro Reviews 3

Reviews for RMC Home Mortgage, LLC

2 days ago at 7:43 PM
Recommend's Denton

Great team

Denton Wilks and Monica of RMC Home Mortgage provided exceptional service, detailed communication, and guidance throughout the entire loan approval process. We are in our beautiful new home!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Sanford, FL
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2 days ago at 10:20 AM
Recommend's Matthew

great job

Matthew Myers help me a lot to get approved for my loan Jordan Kennedy​​​​best was the best helping me getting all the things they need on time for day one to the end

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs
Branch: Melbourne, FL
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28 days ago at 3:36 AM
Recommend's Matthew

The reason for choosing RMC home Mortgage

RMC was simply the best . I couldn’t have chosen a better leader.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Melbourne, FL
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March 20, 2024 at 6:15 PM

Best support

Nicol was super helpful through the entire process and was always willing to go above and beyond to make the entire process simple and easy!

Loan Officer
FHA Pennsylvania
Branch: Wexford, PA
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March 20, 2024 at 5:36 PM
Recommend's Matthew

Home Mortgage Loan

The entire RMC team was very helpful thought my process. I would definitely recommend them to family and friends.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Melbourne, FL
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March 08, 2024 at 10:30 PM
Recommend's Kevin

Loan Review

Kevin really took the time to make sure my calls were answered. I felt like he went above and beyond.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 06, 2024 at 5:53 PM
Recommend's Tom

Great service

Tom was great to work with from start to finish. He even made some recommendations based on his knowledge and experience in the industry.

Loan Officer
Conventional 30 Year Fixed Ohio
Responds quickly
Loan met my needs
Branch: Dublin, OH
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March 05, 2024 at 9:12 AM
Recommend's Kevin

Kevin is THE BEST Loan Officer

Working with Kevin was not only a pleasure but also stress free in a highly stressful situation. This was my first FHA loan and it was incredibly complex for me. Kevin was patient while educating me as well as he was quick to resolve problems created by others. Kevin is a no nonsense professional with a kind spirit that made this entire process easy Peasy. Kevin deserves a raise!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 02, 2024 at 9:44 PM

RMC Conventional Loan

Matt was very Professional and was able to respond to my question whenever needed.

Loan Officer
Conventional Florida
Branch: Melbourne, FL
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March 01, 2024 at 10:05 PM
Recommend's Zak

Amazing experience

On such a challenging and nerve-racking process it is do important to have the right people by your side throughout this journey. And for us it was Zak Zouhari!! The real MVP! Thank you such Zak!

Eileen's Tip: Follow your loan officer's advice. He knows what he is saying and what he's doing!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Sanford, FL
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March 01, 2024 at 9:27 PM
Recommend's Tom

Accuracy

Communication was impeccable Quality services Timely delivery Overall great satisfaction

Rene's Tip: Clarity in communication Accuracy in guidance Promptness in service delivery

Loan Officer
FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs
Branch: Dublin, OH
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March 01, 2024 at 3:16 PM
Recommend's Nichol

Easy process

Nicole was great to work with. She always returned my calls in a timely manner. She also took the time to fully answer all of my questions.

Loan Officer
VA Pennsylvania
Closed on time
Responds quickly
Loan met my needs
Branch: Wexford, PA
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February 29, 2024 at 10:19 PM
Recommend's Zak

Very grateful

Profesional, great service and very helpful

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Sanford, FL
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February 29, 2024 at 6:21 PM

Cannot reccomend

Rate transparency was woefully lacking. Lender was not helpful, refused to let me talk to their manager, never answered questions clearly or concisely. Did a lot of repeating and beating around the bush. Loan was almost 8% while pre approvals from others was 6.6-6.75%.

Jared's Tip: Just don’t. Use Fischer homes or someone else.

Loan Officer
Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs
Branch: Dublin, OH
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February 28, 2024 at 6:49 PM
Recommend's Tom

Wonderful Experience - Top Notch Service

It was wonderful working with Tom G and the team at RMC! They were professional, kind, and understanding of my unique needs. They guided me through the process effortlessly and made the home buying process that much more memorable. Thank you to all that helped in making a dream come true!

Loan Officer
FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs
Branch: Dublin, OH
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February 23, 2024 at 11:41 AM
Recommend's Tom

RMC does it again!

RMC will do what it takes to get you in a brand new home. Thank you!

Loan Officer
FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs
Branch: Dublin, OH
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February 22, 2024 at 12:42 PM
Recommend's Matthew

Elizabeth Paillacar

Matthew Myers was very informative and attentive. Him and his team returned called promptly. He made the loan process very smooth.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Melbourne, FL
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February 21, 2024 at 4:51 PM
Recommend's Denton

Wonderful

Denton was great. This was my first time purchasing a house and did not have much knowledge on the process. Denton was more than kind enough to answer any and all questions in depth.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Sanford, FL
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February 14, 2024 at 1:02 PM

Terrible experience

This is not our first home that we’ve bought and is also not our first new build. We’ve never experienced anything like this and if I could give zero stars, I would. We would absolutely never recommend our loan officer or RMC to anyone else and hope that our lengthy and thorough review helps others to avoid our negative experience. Regarding the canned response with an email address I should reach out to - My husband addressed all our concerns to that very email more than a month prior to closing with no explanation or answers. We also escalated concerns as high in Maronda/RMC as possible and the only resolution reached was something to the effect of “If you want to finance through someone else we understand.” Our experience: We determined the house and lot we wanted, specified all the finishings; asked for $35,000 off the sale price, we settled on $25,000 of incentives. Could use the $25,000 towards sale price OR cash toward closing/buying down interest rate. WOW! GREAT! Before signing a purchase agreement, we had to tell them how we’d like to use our incentive. In our mind (and likely the minds of many others) cash toward closing was very appealing. We decided to apply $13,000 toward closing and $12,000 off the sale price of the home. Was this a mistake? We don’t know. They force you to lock in the decision which can’t be changed (presumably so they can structure the deal to give up as little of the incentive as possible). Who knows how the loan would’ve been structured if we’d chosen to apply all the incentive to sale price. All of our loan estimates during the pre-approval and checking in periodically throughout the build were within 0.1% of the national average at any given time. We had no reason to be concerned that they wouldn’t at least come close to the national average when it came time to close. They clearly had other intentions. When the time came to lock our rate, suddenly our rate quote was approximately 1% higher than average rates. Our financial situation hadn’t changed (outside of getting a raise), or any other factors that would change my mortgage qualifications. My husband shopped around with multiple other lenders and learned a LOT about mortgages. NOW IM GETTING TO THE POINT: Multiple competing lenders could all also give us a $13,000 incentive toward closing costs to match the closing cost we were getting with RMC. The kicker is, instead of the rate the competing lender was offering ~1% lower than RMC, we had to take an extra percent or so. We learned that just like you can buy your rate down (give them cash up front in exchange for a better rate), you can also do the opposite (they give you cash in exchange for a worse rate). RMC structured our loan with an appealing rate buy down offer. If we would essentially forgo our $13,000 closing cash incentive and put it all toward rate buy down, they could offer us the same rate every other lender on the planet was offering us for free. While on paper we were receiving my $13,000 closing incentive, in reality we were really funding the incentive ourselves via “rate buy-up”. (Google it, it’s real). All our concerns were made clear to everyone we could find to express them to and all we were told was “that’s the rate, take it or leave it.” They also tell you you can get a “rate float” after locking. This was a lie. When inquiring we were told rates would have to move 3/8 of a percent to be eligible. We never thought rates would move that much, but they did (about 1/2%), and we were not offered the float. HERE’S WHAT WE DID AND WHAT YOU SHOULD DO TOO IF YOU FIND YOURSELF IN A SIMILAR SITUATION: We gave them every opportunity to make it right, they refused. So why didn’t we just use another lender? If we use another lender we give up all the incentives. So in our case we would’ve had to pay $12,000 more for the home, and the $13,000 closing incentive (which we don’t get either way) also disappears. No competing lenders could give a good enough rate to make it worth walking away from the $12,000 sale price discount. So we took RMC’s mortgage at 8.49%. We closed in mid December 2023, average rates were right around 7%. Our first payment was due Feb 1, with a grace period until Feb 15. We just closed on my refinance with the disbursement being made Feb 14, with a 6.625% rate. That first payment will be due in April. The icing on the cake is, in my mortgage endeavors we learned if you refinance sooner than 6 months, the lender is penalized. THAT IS WHY THEY WILL DANGLE THE CARROT OF A FREE REFINANCE IN 6 MONTHS. Don’t fall for it. We hope this helps you in your lending and decision making process.

Tara's Tip: Make sure you do your homework before you trust this loan officer/RMC

Loan Officer
Conventional 30 Year Fixed Pennsylvania
Branch: Wexford, PA
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February 14, 2024 at 12:34 PM

Lengthy review but please read, then run!!!

This is not our first home that we’ve bought and is also not our first new build. We’ve never experienced anything like this and if I could give zero stars, I would. We would absolutely never recommend our loan officer or RMC to anyone else and hope that our lengthy and thorough review helps others to avoid our negative experience. Regarding the canned response with an email address I should reach out to - My husband addressed all our concerns to that very email more than a month prior to closing with no explanation or answers. We also escalated concerns as high in Maronda/RMC as possible and the only resolution reached was something to the effect of “If you want to finance through someone else we understand.” Our experience: We determined the house and lot we wanted, specified all the finishings; asked for $35,000 off the sale price, we settled on $25,000 of incentives. Could use the $25,000 towards sale price OR cash toward closing/buying down interest rate. WOW! GREAT! Before signing a purchase agreement, we had to tell them how we’d like to use our incentive. In our mind (and likely the minds of many others) cash toward closing was very appealing. We decided to apply $13,000 toward closing and $12,000 off the sale price of the home. Was this a mistake? We don’t know. They force you to lock in the decision which can’t be changed (presumably so they can structure the deal to give up as little of the incentive as possible). Who knows how the loan would’ve been structured if we’d chosen to apply all the incentive to sale price. All of our loan estimates during the pre-approval and checking in periodically throughout the build were within 0.1% of the national average at any given time. We had no reason to be concerned that they wouldn’t at least come close to the national average when it came time to close. They clearly had other intentions. When the time came to lock our rate, suddenly our rate quote was approximately 1% higher than average rates. Our financial situation hadn’t changed (outside of getting a raise), or any other factors that would change my mortgage qualifications. My husband shopped around with multiple other lenders and learned a LOT about mortgages. NOW IM GETTING TO THE POINT: Multiple competing lenders could all also give us a $13,000 incentive toward closing costs to match the closing cost we were getting with RMC. The kicker is, instead of the rate the competing lender was offering ~1% lower than RMC, we had to take an extra percent or so. We learned that just like you can buy your rate down (give them cash up front in exchange for a better rate), you can also do the opposite (they give you cash in exchange for a worse rate). RMC structured our loan with an appealing rate buy down offer. If we would essentially forgo our $13,000 closing cash incentive and put it all toward rate buy down, they could offer us the same rate every other lender on the planet was offering us for free. While on paper we were receiving my $13,000 closing incentive, in reality we were really funding the incentive ourselves via “rate buy-up”. (Google it, it’s real). All our concerns were made clear to everyone we could find to express them to and all we were told was “that’s the rate, take it or leave it.” They also tell you you can get a “rate float” after locking. This was a lie. When inquiring we were told rates would have to move 3/8 of a percent to be eligible. We never thought rates would move that much, but they did (about 1/2%), and we were not offered the float. HERE’S WHAT WE DID AND WHAT YOU SHOULD DO TOO IF YOU FIND YOURSELF IN A SIMILAR SITUATION: We gave them every opportunity to make it right, they refused. So why didn’t we just use another lender? If we use another lender we give up all the incentives. So in our case we would’ve had to pay $12,000 more for the home, and the $13,000 closing incentive (which we don’t get either way) also disappears. No competing lenders could give a good enough rate to make it worth walking away from the $12,000 sale price discount. So we took RMC’s mortgage at 8.49%. We closed in mid December 2023, average rates were right around 7%. Our first payment was due Feb 1, with a grace period until Feb 15. We just closed on my refinance with the disbursement being made Feb 14, with a 6.625% rate. That first payment will be due in April. The icing on the cake is, in my mortgage endeavors we learned if you refinance sooner than 6 months, the lender is penalized. THAT IS WHY THEY WILL DANGLE THE CARROT OF A FREE REFINANCE IN 6 MONTHS. Don’t fall for it. We hope this helps you in your lending and decision making process.

Loan Officer
Conventional 30 Year Fixed Pennsylvania
Closed on time
Branch: Wexford, PA
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February 14, 2024 at 9:52 AM

Ripped off

Closing cost incentives are not real. Shop around, talk to a mortgage broker and you will see how RMC mortgage will swindle money from you.

Aaron's Tip: Run

Loan Officer
Conventional 30 Year Fixed Pennsylvania
Closed on time
Branch: Wexford, PA
Share  
February 01, 2024 at 3:49 PM
Recommend's Tom

Thanks

Thanks Tom for your help and advice throughout this whole process. Looking forward to working with you again in the future, hopefully when it's time to refinance!

Loan Officer
Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs
Branch: Dublin, OH
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January 31, 2024 at 5:26 PM

Lending Experience with RMC

I'll keep this short, find another lender. It took RMC 8 months to their job. A task that any other bank or lender could have done in 2 weeks. 1 week before closing, they inform me they need additional documentation etc. I never could get ahold of the lender. I had to contact 3 people before the actual person I needed to talk with would get back with me. Skip the hassle and go with another lender.

Loan Officer
Conventional 30 Year Fixed Ohio
Loan met my needs
Branch: Dublin, OH
Share  
January 22, 2024 at 10:09 AM
Recommend's Kevin

Excellent Team

This entire team at RMC; from Kevin to Jennifer and Pamela Wolfgang has been fantastic. From day one they have shown me and my daughter nothing but respect, honestly, and worked very on our behalf to get us approved for our home mortgage loan. I was very surprised at all the support we received on all aspects of the process. I asked thousands of questions and they always got back with me in a timely manner. They were very professional and personable. I am grateful and was blessed to have such amazing team.

Shawntrell's Tip: Never be scared to ask as many questions you need. They will get the answers and the information to you. Be patient because they are working on your behalf.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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January 02, 2024 at 9:19 AM
Recommend's Matthew

Great First Time Buyer Experience

Matt, Jordan, and Tina were super responsive to all my questions, very "on top of things" throughout the loan process, and I felt comfortable with the process as a first time home buyer. Overall good experience, no hiccups for closing or during Underwriting and all went well!

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Melbourne, FL
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