John Fosgate

93% of customers would recommend John Fosgate

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Customer Reviews

4.8 of 5
180 Reviews
Responsiveness 98%
Product met needs 100%
Competitive rate 97%
Real Estate Pro Reviews 1
December 04, 2015 at 4:22 PM
Recommend's John

Loan is Closed

the vast majority of reviews for FBC are very positive. The few that had issues all stemmed from the same situation - multiple requests for information some of which did not seem relevant and an apparent disregard for previous credit history and assets. Further, it felt like we were not trusted. I do understand that Federal regulations have complicated the loan process and ultimately we closed our loan (construction to perm) within the time frame that John indicated from the beginning. That was good. John was involved and I appreciated his efforts. I counted about 67 documents (some of them many pages in length) that I scanned, copied, obtained or created and submitted to FBC. Many were reasonable. Some, like college transcripts, IRS transcripts, letters of explanation, etc. seemed a bit much. There is a remedy and see "Helpful Tips" for a recommendation.

Frank's Tip: My tip applies to future clients and FBC. Clients should request a complete and detailed list of what documentation will be required. FBC should set future client expectations by providing that list of requirements AND explaining the process in a way that alleviates potential anxiety and annoyance.

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 28, 2015 at 4:41 PM
Recommend's John

Great Experience with FBC!

John Fostgate and his team (Alison and Pam) are true professionals who know what great customer service is. They exceeded all expectations with fast, courteous service. I highly recommend them. Best interest rates and loan terms that we found. They are THE BEST!

Nunzio's Tip: You won't be sorry for choosing FBC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 14, 2015 at 10:21 PM
Recommend's John

Great

John was very helpful.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 15, 2015 at 9:42 AM
Recommend's John

Great Service

John and his staff are professional, courteous and efficient. I would recommend John to friends and family who are in need of a mortgage.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 22, 2015 at 7:31 PM
Recommend's John

Frustrating Process

We were encouraged by the realtor to use FBC to finance the purchase of a vacation home. It was a most frustrating process. We applied for the loan and were told what documents to provide. We provided the documents that were requested. After that they continued to come back requesting additional documents on at least 5 different occasions and many were documents that we had provided. We even gave them complete access to our accountant to get whatever information they needed. Each time they asked for documents, they were provided and then we would get an other email asking for more documents. I wish they would have told us up front everything they needed. They did background checks and credit checks which showed we had excellent credit and substantial assets. We could have moved investments to pay cash for the home, but did not want to move assets at this time. It would have been easier to do that than go through this frustrating process. They even wanted to know about financial involvement in charitable organizations and community organizations where we volunteered and had absolutely no financial involvement and had not been involved with some of the organizations in over 15 years. I really wish I had been provided a complete list of everything they would need up front. I would not have minded if they had come back one time and requested additional information but more than 5 times became so frustrating that when we would send what was requested we would anticipate that they would come back and be asking for something else. We were finally able to close the loan just before the rescheduled closing date which had to rescheduled to give them more time to process the loan. They were able to complete the loan process and allow us to close after about 6 weeks. John was nice to try to explain the process and he told us that it was out of his control as it was being controlled by underwriting who was just trying to comply with the Federal regulations. This tells me that underwriting certainly knows what boxes need to be checked off to comply with the Federal regulations and better communication about what is needed for the process which apparently underwriting knows what they need.

Glen's Tip: Be prepared to produce every financial document and tax form from every organization and business of which you have had any involvement. You will be asked to write explanatory letters about such things as a woman's maiden name versus her current name, and to explain things that you would never expect would need an explanation. Simply put, be prepared to be frustrated with what you will be asked to do and what you will be asked to provide. As I was told, the days of having a good solid credit rating, substantial assets and solid financials, and solid steady income is not enough anymore.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 04, 2015 at 11:44 AM

Loan process

John and his team did a great job with answering our questions, anticipating what was needed, and keeping us informed throughout the process. Carla and Angela were very helpful.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 23, 2015 at 11:57 AM
Recommend's John

3501 South Atlantic Ave

Very helpful, professional, and knowledgable

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 15, 2015 at 6:15 PM

An average experience.

For the negatives- At one point I was receiving emails from 4 different representatives from FBC and it was difficult to keep track of which person was taking care of which parts of the loan process. Also, one person would request information that I would send in and then I would get another request from a different person asking for the same information. I do not have consistent computer access at work so I tried to indicate multiple times that I needed to use more phone contact. Phone calls were rarely returned when I had questions although I would intermittently get a short email response that I would not see until I got home later that night. I would have appreciated a little more feedback from the FBC end regarding what to anticipate as the general loan process progressed. It ended up seeming like the communication between various FBC team members was scattered/limited. My insurance agent sent a specific email to my FBC loan processor to pay attention to my correct active home insurance policy number. But, an incorrect/old policy number was entered anyway. This wasted my insurance agent's time and my time to clarify that I did actually have an "active" home insurance policy as FBC sent me a scary letter indicating they received a "notice of cancellation" of my home insurance since the wrong policy number was entered. For the positives - the rate was competitive and the loan approval process was relatively quick which was what I needed. Speed in the mortgage processing world is rare.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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May 31, 2015 at 10:55 AM
Recommend's John

Easiest refinance ever

John was so professional and did such a great job. I will recommend him to everyone.

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2015 at 8:21 PM
Recommend's John

One of the best out there!

John was one of the most professional and hard working individuals I have ever dealt with during the real estate lifecycle. He made a typically difficult process and very easy and streamlined one. He was extremely responsive, upfront/honest and most importantly, timely with his promised deadlines. I would strongly recommend John and FBC Mortgage to anyone who is searching for a mortgage in central Florida.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 14, 2015 at 12:59 PM
Recommend's John

Katz

John was very easy to work with, organized, provided information as needed to get things on track and followed up as needed.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 12, 2015 at 7:45 AM

Professional and Timely Service

John Fosgate and his team (Alison Palmer and Carla Thomas) processed documents quickly, provided very speedy turn-around on requests, and kept me informed of requirements and application status at all times. The Fosgate Team were knowledgeable and provided excellent assistance and direction. They ensured a smooth, error free and expeditious closing. From start to finish, a complex and time-consuming process was accomplished in a very short period - they made the whole experience a simple, pleasant and reliable event! Thanks Fosgate Team!

John's Tip: Be prepared BEFORE you start the loan application! Most issues result from lack of buyer preparation

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 14, 2015 at 9:09 AM
Recommend's John

Home Loan

I recently had occasion to use FBC Mortgage LLC. to purchase a Home. I found the staff at FBC to be courteous, knowledgeable and very professional. They processed my loan in timely manor and kept me well informed throughout the whole process. I would highly recommend their services.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 23, 2015 at 4:10 PM
Recommend's John

4514 Katy

Excellent service and a true professional!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 10, 2015 at 4:48 AM
Recommend's John

Oakwood

Our experience with FBC was smooth and professional. From our first meeting with John Fosgate to closing time, the FBC crew worked with us through every concern we had. John was especially knowledgable and available to direct us in the correct direction. Carla processed our application and followed up efficiently with all contact information and verifications that were necessary . We ant praise these two folks enough. Great job.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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