Park Square Home Mortgage, LLC

96% of customers would recommend Park Square Home Mortgage, LLC

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Customer Reviews

4.8 of 5
143 Reviews
Responsiveness 93%
Product met needs 99%
Competitive rate 96%
Real Estate Pro Reviews 2

Reviews for Park Square Home Mortgage, LLC

19 days ago at 5:52 PM

Poor Quality and Communication

Throughout the process details and explanations were very unclear. More specifically, I was initially denied, found a new lender only to find that PSH could process my loan. Original disclosure was incorrect, only to be told it would be fixed on the final papers. The final closing was very rushed, the sale price was wrong the day before closing, I was asked to move closing from noon to 4 so the paperwork could be completed, I was also asked to just wire a few thousand more to make sure I was covered even though the sale price was being corrected down $17k. The paperwork came over around 4:40 and there were items on there that was never on prior disclosures, the admin reached out to a few folks only for me to be reassured that it was the CDD and it is correct. After further questioning the adjustments, I still do not have specific details on what was added. I specifically asked for my property tax and CDD and I still have not gotten this answer, I was overcharged on my closing. The response that I did receive is they used the wrong tax year and the adjustment was wrong but I don't know the specific $ even after several requests. I was told they are really busy trying to close several homes prior to shutdown and they would likely resolve this sometime in January. This is very unprofessional and I would like to have a detailed review immediately with someone who can give me an honest objective answer. I answered below that I am not sure if I have the best rate, this answer is based on the integrity and attention to detail that I witnessed throughout my process.

Laura's Tip: Demand that the original disclosures are correct and don't allow the loan officer to push it off.

Loan Officer
Conventional 30 Year Fixed Florida
Branch: Orlando, FL
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December 15, 2021 at 6:01 PM
Recommend's Roger

My new home

As much of a pain gathering all info needed,everyone from Roger Dixon,Kelley Ruiz and Alok Sharma made life pleasant. My home is beautiful

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 02, 2021 at 4:16 AM
Recommend's Roger

Excellent and Professional Loan Originator

You can never fully know how wonderful it was to have such a kind, warm, efficient team to help  my wife and I through the process. Thank you for helping us secure a loan for our dream home. We are so glad you were able to lock in a good rate for us. Roger, with attention to detail, persistence, and dedication. You made the mortgage process so easy for us! We appreciate you.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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November 30, 2021 at 4:00 PM
Recommend's Jon

Jon is the BEST

I started the process of purchasing my first home back in January 2021. It was a very long process with all the delays due to Covid but Jon took the anxiety away from the process. He communicated every step of the way, took charge of issues that arose and made the purchase of my first new home an amazing experience! I would use Jon again for my next home and recommend him to any potential buyer! If you want a streamlined process with little to no stress, go see Jon!

Brandon's Tip: Seek out Jon

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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November 18, 2021 at 5:06 PM
Recommend's Roger

Great and smooth experience

The only times I needed to reach out were with general questions throughout my buying process. Everything was smooth and clear to an extend that left me without reason to reach out. Would recommend for future buyers.

Loan Officer
VA Other Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 30, 2021 at 10:48 PM
Recommend's Roger

Roger Is Awesome

Working with Roger was an absolute pleasure. Buying a home (especially being a first time home buyer) can be a very stressful experience, but Roger makes it a breeze. He thoroughly explains processes, is very communicative, and is just a down to earth guy.

Joseph's Tip: Here’s a tip, when working with Park Square Home Mortgage, ask to work with Roger!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 20, 2021 at 6:37 PM
Recommend's Tanya

PSH customer feedback Jose Ayala

Customer service provided was outstanding, they have excellent communication with the client making it very easy to identify possible showstoppers with plenty of time to resolve them.

Jose's Tip: Create a checklist or print the one provided by Psh and constantly follow throygh

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 20, 2021 at 10:08 AM
Recommend's Jon

Awesome work

Jon did an amazing job. I was able to close in under a month, my neighbor is still waiting on uw with a different company

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 19, 2021 at 5:00 PM

Terrible

Please reread all documents you sign carefully because clearly there is no chain of command at this place. They made mistakes continuously throughout the entire process. It was a complete nightmare. We resent documents multiple times and they still just couldn’t get it right. Dropped the ball too many times. Do not recommend.

Loan Officer
Conventional 30 Year Fixed Florida
Branch: Orlando, FL
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October 06, 2021 at 9:26 PM
Recommend's Roger

PSH

The personal involved in my loan process was so professional, knowledge and made sure that everything was going very easy and smooth for me and my wife. I proudly recommend PSH to all my friends. Thank you guys.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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September 22, 2021 at 7:42 PM
Recommend's Tanya

Best Loan Officer EVER

Tanya, Romelia and Katherine were responsive and answer all my questions. They had a very enthusiastic and positive attitude. I loved working with them.

Yesmary's Tip: Once you get a preapproval from your loan officer provide all documents on time and START shopping for homeowners insurance. The easiest way is to upload the documents in your account.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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September 03, 2021 at 4:48 PM
Recommend's Roger

Financing with Part Square Mortgage

Overall, the process with PS Mortgage is just okay. The interest rate wasn’t the lowest compared to other companies fir VA loan but I did receive some builder credit. I’m happy with the end result of getting the mortgage approved and into my home.

Anna's Tip: Get several quotes fir comparison

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 25, 2021 at 8:26 PM
Recommend's Roger

Buyer

Company is great to work with!

Cecil's Tip: Roger Dixon was great to work with

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 15, 2021 at 10:02 AM
Recommend's Jon

Just what was expected

Everything was just what you would typically expect. I cant say I was impressed or felt like service went above & beyond but the job did get done so I guess thats the main goal. I felt like our loan officer tended to call Friday afternoons very last minute wanting information & decisions from us right away. Communication was sparse all the way through morning of closing. We tended to get more "out of office" email responses more than anything & there was hardly a definitive answer to any question I asked. Like I said, the job got done. We figured it out even with more effort from our side than it should really require but there is room for some improvement.

Loan Officer
Conventional Florida
Closed on time
Loan met my needs
Branch: Orlando, FL
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July 03, 2021 at 8:01 PM
Recommend's Roger

Seamless Experience

I would like to say Roger Dixon was great, answered all questions we had regarding the process and went into depth on things we need more clarification on. If you have the please of working with aroger, just know you are in great hands.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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July 02, 2021 at 12:54 PM
Recommend's Roger

Rating my Lender

Overall it was an easy process once you have all of the needed documents on hand. Roger and team were very proactive in this process and made it a very smooth transition.

Jose's Tip: Helpful tips, it will help if you can provide all of the documents in a timely matter to the lender and have full control of online access to all of your accounts.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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