Park Square Home Mortgage, LLC

96% of customers would recommend Park Square Home Mortgage, LLC

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Customer Reviews

4.8 of 5
165 Reviews
Responsiveness 94%
Product met needs 99%
Competitive rate 95%
Real Estate Pro Reviews 3

Reviews for Park Square Home Mortgage, LLC

3 days ago at 8:33 PM
Recommend's Matt

Best Home Buying Experience!

Park Square Homes blew me away with their world-class service. Matt was the ultimate professional who made himself readily available to my questions and concerns. His diligence and attention to detail helped ensure that I received the best possible interest rate and loan options.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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4 days ago at 7:10 PM
Recommend's Jon

Jon Miller

Jon was on point from the beginning, until the very end. This was a very long, tedious process which lasted years. We appreciate the extra effort that Jon provided, he and Dian made this mortgage process as smooth as it could have possibly been under all of the circumstances with Covid etc etc. Thank you to both of you.

John's Tip: Dont give up

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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5 days ago at 9:56 PM
Recommend's Roger

Excellent Team

Very attentive with us from day one

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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18 days ago at 4:50 PM
Recommend's Myriam

Excellent Professional Services

Even though the builder took to much time than expected, Myriam was all loan process providing professional services, keeping me updated and trying to get for me the most appropriate rates in accordance with my needs.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 30, 2022 at 12:35 AM
Recommend's Roger

Thank you Roger

Roger thanks for all you did. Since the begining of the process he explained everything. Everythime I had a question he answered right away. He even showed up on the final walk and this was something I did not expected and we were so glad to finally meet him in person. Such a professional and respectfull person.

Suheidy's Tip: Ask for Roger and his team.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 27, 2022 at 11:10 AM
Recommend's Myriam

Excellent service

Although it took a long time for my house to be completed, Myriam made the process so smooth and easy for me. I really appreciate the opportunity to work with her. Very professional and flexible. Quick response. Excellent job. Looking forward to work with her in the future.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 14, 2022 at 7:01 PM
Recommend's Roger

Exemplary service!

I worked together with Roger on the financing of two duplexes, and he was the consummate professional throughout the financing process. It was a trying time for financing because of the rapid rise in interest rates during the construction process. However, Roger was able to get an interest rate lock early and then later, when construction of the duplexes was delayed due to supply side issues, he was able to replace the first lock with another rate lock with a later date and at a better price. Roger also was able to resolve the other issues that arose during the application process competently and swiftly such that when construction was finalized on the two duplexes, the two mortgages were ready to go, and closing was effortless. Thanks Roger!

Eric's Tip: Get a rate lock early in the construction process and expect delays in this era of supply side woes!

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 14, 2022 at 6:58 PM
Recommend's Roger

Exemplary Service

I worked together with Roger on the financing of two duplexes, and he was the consummate professional throughout the financing process. It was a trying time for financing because of the rapid rise in interest rates during the construction process. However, Roger was able to get an interest rate lock early and then later, when construction of the duplexes was delayed due to supply side issues, he was able to replace the first lock with another rate lock with a later date and at a better price. Roger also was able to resolve the other issues that arose during the application process competently and swiftly such that when construction was finalized on the two duplexes, the two mortgages were ready to go, and closing was effortless. Thanks Roger!

Eric's Tip: Get an interest rate lock early in the process and expect construction delays in this era of supply side woes.

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 26, 2022 at 12:51 PM
Recommend's Jon

Outstanding

From beginning to end Jon Miller was so helpful and a joy to work with. He made the whole experience easy and without stress. He got us a deal beyond our expectations!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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July 28, 2022 at 7:37 PM

Horrible process

It was nearly impossible to get in touch with Roger during this entire process. It would take days-weeks for a response ( if we got one at all) to an email or phone call. We had to submit the same paperwork multiple times for just about everything. We got an email 3 days prior to closing saying we were approved and we would get another email with the final closing direction would come soon. Never got that email. Had to text Roger the night before our closing at 8:30 pm to confirm our closing we still on.

Loan Officer
Conventional 20 Year Fixed Florida
Closed on time
Loan met my needs

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July 20, 2022 at 11:10 AM
Recommend's Roger

Awesome first time experience

Superb service & smooth process! Special thanks to roger and his team

Loan Officer
FHA Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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Real Estate Professional
July 14, 2022 at 11:47 AM

Contract to Close, Communication was wonderful

Ive worked with Scott Kennedy many times throughout the years on deals and I trust his knowledge of the industry, communication through closing and most importantly his efficiency. Always a great experience!

Loan Officer
VA Florida
Branch: Orlando, FL
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July 13, 2022 at 5:11 PM
Recommend's Scott

5 Star service from start to finish

I've done a mortgage and a refinance with Scott Kennedy and am beyond pleased with the service he and his team provided. They were always available for questions and explained the entire process step by step. Scott goes above and beyond to ensure that he can get the right mortgage or refinance for you. He is transparent and you can be assured that every option has been looked at. The platform for documents is very user friendly and saves you tons of time. Super convenient. 5 star service from start to finish!

Kwang's Tip: Have your financials ready.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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July 11, 2022 at 4:45 PM
Recommend's Scott

Amazing team!

Thank you for all your assistance in the purchase of my new home, so grateful!!!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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June 30, 2022 at 2:39 PM
Recommend's Roger

Excellent job!

Roger, Diann, and Tracie kept us informed that every step of the way. They were informative of each step of the loan process. They were excellent throughout the whole procedure and kept all of the red tape and stress of getting a loan to a minimal. I will recommend them highly to my friends and family. In fact Roger will be hearing from my sister for Condo she wants it for right now where she Nice to take a mortgage. Thanks to all of them are doing a great job! John C.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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June 02, 2022 at 10:58 PM
Recommend's Scott

Very professional

Scott K. is an efficient, easy to communicate and fast responders was a pleasure to have him as my lender.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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April 04, 2022 at 10:39 PM
Recommend's Jon

Good and Bad

Stick with Jon because he is as professional as they come. The processor on the other hand, not as much. Poor grammar, explanations lacking and slow response times were very frustrating, not to mention that emails were all I got, not phone calls like Jon. We were also given a poor appraisal for our new home and nothing was done about it until we told them a poor review was coming. Sad that it had to come to that, but I didn’t want others getting caught up in the same situation.

Matthew's Tip: Communicate as much as possible with Jon. He is much more professional and easier to talk to than anyone else, especially our processor. If it wasn’t for him, this process would have been much more frustrating.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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April 02, 2022 at 2:49 PM
Recommend's Roger

PSH Title

Roger Dixon work ethics is exemplary. He is a valued asset to PSH.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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February 07, 2022 at 6:16 AM

THANK YOU!

From start to finish, Park Square homes made us feel like family and absolutely exceeded our expectations with communication, quality, and commitment. We have had so much fun with this process. It is exciting to see it go up and see choices we have made come to life. Those who worked on our house overcame the pandemic and built... We love our beautiful new home and our beautiful community! The home inspection with Sue went amazing. She went above and beyond making sure every detail in the home was up to par. She is very detailed oriented. She was very knowledgeable in every aspect of inspecting and operating our new home.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 29, 2021 at 5:52 PM

Poor Quality and Communication

Throughout the process details and explanations were very unclear. More specifically, I was initially denied, found a new lender only to find that PSH could process my loan. Original disclosure was incorrect, only to be told it would be fixed on the final papers. The final closing was very rushed, the sale price was wrong the day before closing, I was asked to move closing from noon to 4 so the paperwork could be completed, I was also asked to just wire a few thousand more to make sure I was covered even though the sale price was being corrected down $17k. The paperwork came over around 4:40 and there were items on there that was never on prior disclosures, the admin reached out to a few folks only for me to be reassured that it was the CDD and it is correct. After further questioning the adjustments, I still do not have specific details on what was added. I specifically asked for my property tax and CDD and I still have not gotten this answer, I was overcharged on my closing. The response that I did receive is they used the wrong tax year and the adjustment was wrong but I don't know the specific $ even after several requests. I was told they are really busy trying to close several homes prior to shutdown and they would likely resolve this sometime in January. This is very unprofessional and I would like to have a detailed review immediately with someone who can give me an honest objective answer. I answered below that I am not sure if I have the best rate, this answer is based on the integrity and attention to detail that I witnessed throughout my process.

Laura's Tip: Demand that the original disclosures are correct and don't allow the loan officer to push it off.

Loan Officer
Conventional 30 Year Fixed Florida
Branch: Orlando, FL
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