Top Loan Officers for Park Square Home Mortgage, LLC
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Reviews for Park Square Home Mortgage, LLC
Closing comments
We worked with Matthew On the close of our new home in Mirabay in Apollo Beach. He was so professional, had great ideas considering the market instability and walked us through the process with timelines and accuracy. Great service from Matthew and his team all around. Mark & Trish Weiler
Loan Officer
VA 30 Year Fixed Florida
Excellent Customer Service
Just closed on my first home. The process was very smooth and I experienced top tier customer service from everyone every step of the way.
Loan Officer
FHA 30 Year Fixed Florida
Good services
Mr. Dixon was very helpful with our loan process. We are very happy to close our house on time and got a good rate. We will recommend him and his team to our friends.
Loan Officer
Conventional 30 Year Fixed Florida
Feedback
Initially the response was not good. At a later point it improved. For once the interest rate was very low but i couldn't lock it. He was saying some 30 days rule etc.. I expect PSH Mortgage flexibility on buyer on these things for better closing cost and save some money. Overall okay experience.
Ramachchanthiran's Tip: Timely response and flexibility to help buyer to save some money
Loan Officer
Conventional 30 Year Fixed Florida
Excellent Service!
All the staff at PSH Mortgage are excellent and helped us through this process in a wonderful way!
Loan Officer
FHA 30 Year Fixed Florida
Chris and crystal Blanco
Great job of keeping us up to date on the changing market.
Loan Officer
Conventional 30 Year Fixed Florida
Never heard from this loan officer. Not sure why they even get a commission
The only notifications I ever had from a loan officer were preset emails wishing us a happy whatever. When my 1st loan officer left, I received 1 email from Matt. I then received an email about locking a rate a few days before closing. There was never any discussions about locking rates in early or even what type of a loan I was looking for. If it wasn't for the builder paid closing costs to use this company, I would have left a long time ago
Loan Officer
Conventional 30 Year Fixed Florida
New Home Buyer Experience
Working with PSH was a great experience for us as new home buyers, specifically working with Roger. Roger was always available when we needed a consult. He always had an answer for us and got back to us with any answers we required within the same day. He also kept us up to date on our monthly mortgage cost increases during the building process. He took the time to explain everything in as much detail as possible whenever we had questions. Could not have asked for a better experience for our first time.
Loan Officer
Conventional 30 Year Fixed Florida
Jon Miller gives incredible customer service
I cannot thank Jon Miller at PSH Mortgage enough. He is a consummate professional, very personable and incredibly knowledgeable about the loan process. This is the 5th home I have bought and by far, financing this home was the easiest by far. All due to Jon and his team. Highly recommend!
Jack's Tip: Prepare to close on time and with great ease is Jon Miller is your loan officer.
Loan Officer
VA 15 Year Fixed Florida
Lender/Loan Officer
I extend great thanks and appreciation to Roger Dixon for his guidance and assistance from the start of the loan application and successful closure. Roger was professional, understanding, and transparent in dealing with our processes and provided answers to our questions, He ensured we had access to the best lender benefits that we were aware of.
Loan Officer
FHA 30 Year Fixed Florida
Best Home Buying Experience!
Park Square Homes blew me away with their world-class service. Matt was the ultimate professional who made himself readily available to my questions and concerns. His diligence and attention to detail helped ensure that I received the best possible interest rate and loan options.
Loan Officer
Conventional 30 Year Fixed Florida
Jon Miller
Jon was on point from the beginning, until the very end. This was a very long, tedious process which lasted years. We appreciate the extra effort that Jon provided, he and Dian made this mortgage process as smooth as it could have possibly been under all of the circumstances with Covid etc etc. Thank you to both of you.
John's Tip: Dont give up
Loan Officer
FHA 30 Year Fixed Florida
Excellent Team
Very attentive with us from day one
Loan Officer
FHA 30 Year Fixed Florida
Excellent Professional Services
Even though the builder took to much time than expected, Myriam was all loan process providing professional services, keeping me updated and trying to get for me the most appropriate rates in accordance with my needs.
Loan Officer
Conventional 30 Year Fixed Florida
Thank you Roger
Roger thanks for all you did. Since the begining of the process he explained everything. Everythime I had a question he answered right away. He even showed up on the final walk and this was something I did not expected and we were so glad to finally meet him in person. Such a professional and respectfull person.
Suheidy's Tip: Ask for Roger and his team.
Loan Officer
FHA 30 Year Fixed Florida
Excellent service
Although it took a long time for my house to be completed, Myriam made the process so smooth and easy for me. I really appreciate the opportunity to work with her. Very professional and flexible. Quick response. Excellent job. Looking forward to work with her in the future.
Loan Officer
FHA 30 Year Fixed Florida
Exemplary service!
I worked together with Roger on the financing of two duplexes, and he was the consummate professional throughout the financing process. It was a trying time for financing because of the rapid rise in interest rates during the construction process. However, Roger was able to get an interest rate lock early and then later, when construction of the duplexes was delayed due to supply side issues, he was able to replace the first lock with another rate lock with a later date and at a better price. Roger also was able to resolve the other issues that arose during the application process competently and swiftly such that when construction was finalized on the two duplexes, the two mortgages were ready to go, and closing was effortless. Thanks Roger!
Eric's Tip: Get a rate lock early in the construction process and expect delays in this era of supply side woes!
Loan Officer
Conventional 15 Year Fixed Florida
Exemplary Service
I worked together with Roger on the financing of two duplexes, and he was the consummate professional throughout the financing process. It was a trying time for financing because of the rapid rise in interest rates during the construction process. However, Roger was able to get an interest rate lock early and then later, when construction of the duplexes was delayed due to supply side issues, he was able to replace the first lock with another rate lock with a later date and at a better price. Roger also was able to resolve the other issues that arose during the application process competently and swiftly such that when construction was finalized on the two duplexes, the two mortgages were ready to go, and closing was effortless. Thanks Roger!
Eric's Tip: Get an interest rate lock early in the process and expect construction delays in this era of supply side woes.
Loan Officer
Conventional 15 Year Fixed Florida
Outstanding
From beginning to end Jon Miller was so helpful and a joy to work with. He made the whole experience easy and without stress. He got us a deal beyond our expectations!
Loan Officer
VA 30 Year Fixed Florida
Horrible process
It was nearly impossible to get in touch with Roger during this entire process. It would take days-weeks for a response ( if we got one at all) to an email or phone call. We had to submit the same paperwork multiple times for just about everything. We got an email 3 days prior to closing saying we were approved and we would get another email with the final closing direction would come soon. Never got that email. Had to text Roger the night before our closing at 8:30 pm to confirm our closing we still on.
Loan Officer
Conventional 20 Year Fixed Florida
Awesome first time experience
Superb service & smooth process! Special thanks to roger and his team
Loan Officer
FHA Florida
Contract to Close, Communication was wonderful
Ive worked with Scott Kennedy many times throughout the years on deals and I trust his knowledge of the industry, communication through closing and most importantly his efficiency. Always a great experience!
VA Florida
5 Star service from start to finish
I've done a mortgage and a refinance with Scott Kennedy and am beyond pleased with the service he and his team provided. They were always available for questions and explained the entire process step by step. Scott goes above and beyond to ensure that he can get the right mortgage or refinance for you. He is transparent and you can be assured that every option has been looked at. The platform for documents is very user friendly and saves you tons of time. Super convenient. 5 star service from start to finish!
Kwang's Tip: Have your financials ready.
Conventional 30 Year Fixed Florida
Amazing team!
Thank you for all your assistance in the purchase of my new home, so grateful!!!
FHA 30 Year Fixed Florida
Excellent job!
Roger, Diann, and Tracie kept us informed that every step of the way. They were informative of each step of the loan process. They were excellent throughout the whole procedure and kept all of the red tape and stress of getting a loan to a minimal. I will recommend them highly to my friends and family. In fact Roger will be hearing from my sister for Condo she wants it for right now where she Nice to take a mortgage. Thanks to all of them are doing a great job! John C.
Loan Officer
Conventional 30 Year Fixed Florida
Very professional
Scott K. is an efficient, easy to communicate and fast responders was a pleasure to have him as my lender.
Conventional 30 Year Fixed Florida
Good and Bad
Stick with Jon because he is as professional as they come. The processor on the other hand, not as much. Poor grammar, explanations lacking and slow response times were very frustrating, not to mention that emails were all I got, not phone calls like Jon. We were also given a poor appraisal for our new home and nothing was done about it until we told them a poor review was coming. Sad that it had to come to that, but I didn’t want others getting caught up in the same situation.
Matthew's Tip: Communicate as much as possible with Jon. He is much more professional and easier to talk to than anyone else, especially our processor. If it wasn’t for him, this process would have been much more frustrating.
Loan Officer
Conventional 30 Year Fixed Florida
PSH Title
Roger Dixon work ethics is exemplary. He is a valued asset to PSH.
Loan Officer
Conventional Florida
THANK YOU!
From start to finish, Park Square homes made us feel like family and absolutely exceeded our expectations with communication, quality, and commitment. We have had so much fun with this process. It is exciting to see it go up and see choices we have made come to life. Those who worked on our house overcame the pandemic and built... We love our beautiful new home and our beautiful community! The home inspection with Sue went amazing. She went above and beyond making sure every detail in the home was up to par. She is very detailed oriented. She was very knowledgeable in every aspect of inspecting and operating our new home.
FHA 30 Year Fixed Florida
Poor Quality and Communication
Throughout the process details and explanations were very unclear. More specifically, I was initially denied, found a new lender only to find that PSH could process my loan. Original disclosure was incorrect, only to be told it would be fixed on the final papers. The final closing was very rushed, the sale price was wrong the day before closing, I was asked to move closing from noon to 4 so the paperwork could be completed, I was also asked to just wire a few thousand more to make sure I was covered even though the sale price was being corrected down $17k. The paperwork came over around 4:40 and there were items on there that was never on prior disclosures, the admin reached out to a few folks only for me to be reassured that it was the CDD and it is correct. After further questioning the adjustments, I still do not have specific details on what was added. I specifically asked for my property tax and CDD and I still have not gotten this answer, I was overcharged on my closing. The response that I did receive is they used the wrong tax year and the adjustment was wrong but I don't know the specific $ even after several requests. I was told they are really busy trying to close several homes prior to shutdown and they would likely resolve this sometime in January. This is very unprofessional and I would like to have a detailed review immediately with someone who can give me an honest objective answer. I answered below that I am not sure if I have the best rate, this answer is based on the integrity and attention to detail that I witnessed throughout my process.
Laura's Tip: Demand that the original disclosures are correct and don't allow the loan officer to push it off.
Loan Officer
Conventional 30 Year Fixed Florida
