Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Friendly - Professional - Easy
Trying to buy a home out of state can be pretty stressful, especially when it needs to happen fast due to a job transfer. During this time, I was lucky enough to find a great realtor who recommended an even better mortgage lender. I was connected with Nate Johnson of FBC Mortgage who made this whole home buying experience very easy. He was very responsive and had a great attitude wether it be phone calls or emails. He was also very informative and answered all my questions. I was worried about buying a home out of state, but Nate took very good care of me and gave me peace of mind.
Conventional 30 Year Fixed Oklahoma
Alexandria’s review
Nate was very knowledgeable and so helpful. He made the loan process easy and answered every question i had day or night. I will be recommending him to anyone i know looking for a home loan
FHA 30 Year Fixed Oklahoma
Eddy S. Morse
The proces of buying this house went real smoth. I was told each step of the way by the realtor and the the lender what was going on and what to expect. I am pleased with it all. Eddy
Eddy's Tip: Listen to what the lender and realtor tells you and you will find the road extremly smooth.
VA Other Oklahoma
Great Company with Great People
We chose FBC through a recommendation and couldn't have been happier. Best rate and the people are awesome.
FHA 30 Year Fixed Ohio
Homeowner
I had a great experience with Lee. He kept me on track and got me to closing on time.
Conventional 15 Year Fixed Florida
Great Team
Scott and his team were excellent. He abe Kegan answered all of my questions and provided step by step guidance of the process throughout. Would highly recommend their team and FBC Mortgage!
Loan Officer
VA 30 Year Fixed Florida
Home Purchase
There was a lot of communication between us and the FBC Mortgage. They were very helpful and did everything they could in order for us to qualify for the loan.
Loan Officer
FHA 30 Year Fixed Florida
Beware: Team Approach to Mortgage Lending
Working with FBC's team was the most challenging and at times, frustrating, experience I've had through 9 home purchases. In order to receive financial incentives from my builder, I was required to use FBC. From the beginning - starting with the application process - there were hiccups and problems with filing and application on line due to bugs on the website. Applying over the phone was cumbersome and the person taking my application information was inexperienced and awkward. Throughout the process, my mortgage was handled by a "team." Over time, it was obvious team members weren't communicating with each other. I was asked for duplicate information several times and asked to communicate with individuals on the team separately. I never was sure which team member to approach with questions, concerns, or issues. Frequent responses from the team were "not me" - "contact someone else" on the team. This was frustrating and time consuming. FBC's website remained buggy throughout the process for uploading documents and signing docs provided by FBC. FBC's chose a very experienced title company with a long history working with my builder. The title company representative is very good, and she knows it. Her customer service during the process -arrogant and flippant, on occasion - was very off putting and unexpected from a professional with this degree of experience. In the end, the title company was a breeze to work with, but getting to the closing table was a stand offish experience to say the least. Following close, when I approached the FBC team leader, at the urging of the title company, with a question regarding the loan, I was blown off and provided a contradictory response to what I expected to hear based on interactions with title company representative. I see this as yet another example of left hand not communicating with the right hand on the FBC team.
James's Tip: Be prepared to over and repeat communicate. Expect to be passed around among the FBC team to get answers and solutions.
Lender Response
FBC Mortgage, LLC strives for complete customer satisfaction. Our customer service representatives will be contacting you for more information on how we could have better served you.Loan Officer
Conventional 30 Year Fixed Florida
Amazing service!
We had a really tight deadline to close at the end of the year. FBC mortgages was able to push us along even with the holidays to close in our timeframe! No hiccups, just attentive professional service. From the get go we knew we were in good hands.
Erica's Tip: If you need to close quickly, when they assign documentation try to get it in that day or the next! It really helps to speed the process along. If you have any questions, don't hesitate to call and ask. They were more than happy to answer anything and everything as we were first time homebuyers.
Loan Officer
FHA 30 Year Fixed Florida
Outstanding Service
Jonathan and his team made our home loan the easiest part of the entire home buying process. He was clear and concise from day one and we always knew what was needed and when. The online process made everything so much more convenient for getting our information into the hands of everyone that worked on our loan. Every step of the way emails explained what was happening with our loan and what the next steps were. We were always in the know and we were never left wondering about anything. We kept waiting for a problem or a hiccup with the loan, but it never came. Hands down the best customer service experience my wife and I have ever encountered!
Conventional 20 Year Fixed Pennsylvania
James & Ashtyn Review
Rob Grimes and the FBC Mortgage team are OUTSTANDING! Always super friendly and willing to do what they can to help! Rob made our first home buying experience way better than we could have ever asked for. We will definitely be recommending Rob at FBC to anyone we know buying a house that wants the best team working for them!
James's Tip: If you have any questions small or big don’t hesitate to call. They are always willing to answer any question or get the answer for you if they don’t have it.
USDA 30 Year Fixed Oklahoma
10 River Street, Medway
Barbara was on top of every detail at all times. I couldn't be happier.
Loan Officer
Conventional 30 Year Fixed Massachusetts
New Home Purchase
Words cannot express the appreciation I have for Weston and Dan, I would not have made it through the home buying process without them. They were both understanding to all of my questions and extremely knowledgeable. I would recommend Weston and Dan to all my friends and family for all their house buying/ refinancing needs.
FHA 30 Year Fixed Texas
Awesome!
Always a pleasure working with Jay Holmes and his team. Very efficient, knowledgeable and accommodating.
Conventional 30 Year Fixed Massachusetts
FBC experience
Thank you Amanda for helping us get into our new home as simply as the laws and regs allowed. Amanda helped us work the process very easily. I would recommend her if you are purchasing a new home in the central Florida area
Conventional 30 Year Fixed Florida
