FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
12120 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 150
August 24, 2019 at 3:07 PM
Recommend's Marci

I wish I could give 10 stars!!!

Marci is by far the best MLO I have ever had the pleasure of working with, and I am a realtor. My husband and I have several income sources and no W-2. Marci and Sarah made the whole process a breeze. They were extremely efficient and organized and had by far the best rate with no points. Everything was clearly explained. Thank you so much!

Andrea's Tip: Everytime they asked us for documentation, we just sat down and did it. There is so much to send but they make it easy for us with a checklist.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 23, 2019 at 11:00 PM
Recommend's Bambi

Fbc

It was a very slow moving process to begin with. After the process got started we were pretty happy with everything. I wish the start process had gone smoother and we were able to talk to someone in a faster manner.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. When you home is under construction, there may be multiple levels of communication. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Indiana
Responds quickly
Loan met my needs
Branch: Louisville, KY
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August 22, 2019 at 8:18 PM

Shaun is awesome!

Shaun is an amazing and very compassionate loan officer! He helped us buy our current home and explained everything so well. Any item we needed help understanding, Shaun didn’t hesitate to explain or help bring clarity. It’s nice to see someone who cares so much about their clients and gives above and beyond. I have and absolutely continue to recommend Shaun for anyone’s loan needs. He’s a great guy and you know you’re in good hands!

Shelly's Tip: Pick Shaun Stackhouse.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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August 22, 2019 at 8:13 PM
Recommend's David

Fantastic Service

Working with David and his team was great. Very professional and timely in all responses. Thank you for helping us into our new home!!!

Loan Officer
Conventional Arizona
Closed on time
Responds quickly
Loan met my needs
Branch: Scottsdale, AZ
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August 22, 2019 at 7:33 PM
Recommend's Sam

Great Experience!

Sam and the team at FBC are top notch and made every step of the process easy and smooth!

Loan Officer
FHA Alabama
Closed on time
Responds quickly
Branch: Birmingham, AL
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August 22, 2019 at 12:53 PM
Recommend's Ashley

Awesome Customer Service

Ashley represented the company where I obtained financing for my new home last year. When the interest rates dipped, she thought of me and made contact to inquire about my interest in lowering the interest rate on the mortgage for my home. I wasn't really particularly interested for a number of reasons. Getting the initial loan approved took a lot of work on my part obtaining all the documentation for the underwriters. Then I learned that I could lower the payment significantly and the documentation for the refinancing would be much less. It required very little. I was directed to a secure website where I read and signed the documents electronically. Only one document required a wet signature. The process was smooth and streamlined and made it easy for me. Thank you Ashley and FBC!!

Faith's Tip: FBC is a lender you can trust. They can guide you through the loan process and make it smooth and seamless.

Loan Officer
FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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August 22, 2019 at 10:12 AM
Recommend's Matt

Excellent service

Steve, Matt , and Cathy were all excellent. Thank you for all the help with our new home

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 22, 2019 at 8:37 AM
Recommend's Scott

AMAZING JOURNEY!

On day one, Johnny with Stinson team was awesome! He was transparent on providing me with what I need.Donna Spence has excellent customer service! FBC team extra ordinary customer service. They won't feel you intimidate to ask questions. They are prompt to call you back. I feel so blessed that I was directed to the right people. FBC Mortgage is great!!

Mylyn's Tip: If you want transparency and trust FBC is the best!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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August 21, 2019 at 10:47 PM
Recommend's Matt

Great Service

Everyone I dealt with was very knowledgeable and prompt. They answered every question with clarity and patience.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 21, 2019 at 10:45 PM
Recommend's Bambi

New Home

Working with Bambi and her team at FBC Mortgage, made the closing of new home very simple and pleasing.

Loan Officer
FHA 30 Year Fixed Indiana
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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August 21, 2019 at 7:20 PM
Recommend's Ana

Highly skilled

Ana Maria was decisive in my process of getting a mortgage approved. She is flexible, trustworthy, available and very fast. From my application until the closing date it took only 45 days. She works with a very supportive team making the process smooth and pleasant. I would recommend Ana Maria for any of my friends and family and I'm sure she would not disappoint.

Shirley's Tip: Make sure to prepare your documents having them available as soon as requested to expedite the process.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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August 21, 2019 at 6:25 PM
Recommend's Matt

Superior service, knowledge, and results

Matt Andre's office came as one of the recommendations from my realtor, as he said it is always a good idea to have multiple offers to review. I worked closely with Chris Hartman on Matt's team, and he answered many of my mundane questions as a first time buyer, and took the time to explain everything to me. I realize the team works for many clients at once, but the service provided made me feel like a priority. I highly recommend this team, as the service, knowledge, speed, and results made my first home buying experience successful and enjoyable.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 21, 2019 at 4:53 PM
Recommend's Jay

Excellent Service

This mortgage loan is the second home loan I have done with FBC. I started the process with another company for this loan and switched to FBC in the middle because of my previous and excellent service.

Richard's Tip: Don't hesitate to use FBC.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 21, 2019 at 4:06 PM
Recommend's Kyle

Amazing assistance and Hard Work

Kyle worked endless hours and weekends to get me approved with the lowest amount down. I was moving across country and he helped releave all my fears.

Loan Officer
FHA Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 21, 2019 at 4:04 PM
Recommend's Matt

Amazing and Helpful

I always have a hard time with all the paperwork but they were so helpful and willing to explain things to met throughout the process.

Rachel's Tip: Full circle service and very knowledgeable

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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