Coastal Loans, LLC

91% of customers would recommend Coastal Loans, LLC

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Customer Reviews

4.8 of 5
78 Reviews
Responsiveness 95%
Product met needs 97%
Competitive rate 89%
Real Estate Pro Reviews 1

Reviews for Coastal Loans, LLC

4 days ago at 8:16 AM

Helpful, Patient, and Professional

We thoroughly enjoyed working with West and his team at HackWest(at)Writeme(dot)Com throughout our credit repair and home-purchasing journey. No matter how many times we called or texted West (or his team) with questions, we consistently received prompt and helpful answers in return. West always did well to explain things in layman's terms, which we appreciated as first-time homebuyers/credit repair. West and his team were kind, patient, professional, transparent, and willing to help whenever help was needed. They went above and beyond to ensure my wife and I felt comfortable with every decision we were making and took our credit score up to 798 within a few days and ensured we were able to buy our house. I strongly recommend you contact Hack West today. Please let him know Lyle referred you.

Lyle's Tip: Strongly recommend

Loan Officer
FHA 15 Year Fixed Florida
Branch: Orlando, FL
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5 days ago at 10:47 AM
Recommend's Victoria

Easy to work with

We were relocating from Missouri to Alabama. Coastal made the process very easy with their portal and communication to close our loan.

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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14 days ago at 10:50 AM
Recommend's Rolando

10/10 highly recommend

Rolando was amazing and we are extremely happy we chose coastal loan. They waited for us to shop around before deciding they were the best fit for us. They got us in and helped us get a low interest rate. The incentive was extremely helpful. The communication rolando and his team has is amazing! They were so helpful and was unbothered by how unorganized I was. They helped tremendously with the pressure and confusion and stress buying a house comes with. Amazing work and I HIGHLY recommend rolando and his team

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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January 23, 2024 at 11:24 AM
Recommend's Laura

Exceptional service

My experience with coastal loans was nothing short of exceptional from start to finish. The team is very professional and work diligently to get your deal closed. I would definitely recommend them and I will be using them again. A special thanks to Laura and Tracy!

Tishara's Tip: Be patient and understand, as they will do their very best to get your loan closed.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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January 02, 2024 at 1:12 PM
Recommend's Rolando

Couldn't Have Been Happier

Rolando went above and beyond for us multiple times when it came to helping us with our loan and finalizing everything for our new home. He was super communicative, informative, and helpful every time I spoke with him on the phone.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 18, 2023 at 2:00 PM
Recommend's Rolando

Phenomenal team and Rolando Fumero is the BEST!!!!

I can't say enough outstanding things about this team!! Rolando and his team answered all my "stupid" questions withOUT ever making me feel ignorant!! I ALWAYS received an answer either via text, em or phone call. I would recommend Rolando and his team to EVERYONE!!! I'm not always the easiest person to deal with especially when I get frustrated BUT this team handled me like the PROs they are!! They made my home buying experience stress FREE!! Thank you soooooo much Rolando and team!

Deborah's Tip: Call Rolando Fumero and his team at Coastal Loans

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 06, 2023 at 7:01 PM
Recommend's Jorge

Awesome Experience!

I had an awesome experience with Jorge and his team. Very reliable people, always available to response any doubt and guide me through the process with kindness and patience. His help was essential to complete the closing process. I would highly recommend Jorge, and hope will be working with him again in the future.

Ramza's Tip: Reliable. Responsible. Expert.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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Real Estate Professional
November 16, 2023 at 4:23 PM

As a REALTOR® working with Rolando was great!

Rolando Garcia was the loan officer for my customer and he was so patient and truly worked hard to assist them with their needs. Rolando's professionalism and expertise stood out throughout the loan process. He communicated very well with me and them throughout the process. He was able to get them a good interest rate along with closing assistance. They closed and moved into their beautiful new home and love it! Thankyou so much Rolando.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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November 05, 2023 at 7:57 AM
Recommend's Laura

First Time Buyer

I worked with Laura and Terri what amazing girls! Laura helped me and kept me informed every step of the way. There was times I was in a panic and I would text her or emailed her after hours (which I shouldn’t have) and she responded right away. It was a smooth a possible transition but I am so happy to say we got our new home!

Marcela's Tip: Follow their lead and you will get your beautiful home!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 21, 2023 at 12:55 PM
Recommend's Kent

Exceptional experience

We purchased a home in Palm Coast and have the pleasure of working with Coastal loans and their team . the whole organization were exceptional . Kent is our loan originator and Tracy is our processor , they both made our experience stress free and easy. They kept us in communication through emails, phone calls and video messages. They answer all questions quickly and help guide us through the whole process. This was not our first home however this was our first enjoyable mortgage experience . Kent is knowledgeable and help us with locking in our rate and explained the pros and cons of the rates . I have been in the real estate industry for many years, and I can happily recommend Coastal loans to all my customers, friends, and family . Thank you to Kent and your team for going above and beyond to help us with getting into our beautiful new home.

Trish's Tip: Listen to your lender and provide what is asked, be honest and patience with your loan officer as the process is not quick but it can be easy if you do what is asked.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 18, 2023 at 7:51 AM

STAY AWAY FROM COASTAL LOANS

I would not recommend going thru coastal loans, they will tell you everything is on track and wait until the week of closing to tell you that you need to come up with more money than was agreed upon if you would like to be approved. They ask for the same documents 3 or 4 times, they ran my credit 3 separate occasions , they don’t update you on any news , you have to call and they don’t answer when you call. It was an overall horrible first time home buying experience. We also had a low rate and they did not want to lock in the rate and they waited 6 months to lock in a rate and the rate doubled so our closing costs went up ! Their underwriter also had our loan for over a month with no approval or denial.

Lender Response
Shawn, thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8:30 am to 5:30 pm (EST).
Loan Officer
FHA 30 Year Fixed Florida
Branch: Orlando, FL
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August 11, 2023 at 9:40 PM
Recommend's Jorge

Great Experience

Jorge and his team were helpful every step of the way. He made himself available anytime for our questions and he made the process easy. I am glad we decided to work with Jorge to purchase our new home!

Loan Officer
Conventional Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 10, 2023 at 10:39 AM

Amazing

Rolando and team was just amazing during this process. The buyer was delayed and the team worked with me to ensure everything was still taken care of making this process as easy as possible

Loan Officer
Conventional Florida
Branch: Orlando, FL
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August 06, 2023 at 5:27 PM
Recommend's Jorge

Loan process

Was very professional. Explained in detail about the loan. Guide you in the process to get the loan completed.

Vincent's Tip: Have all documents ready

Loan Officer
Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 02, 2023 at 9:05 PM
Recommend's Audrey

New home

When we started this process, I was completely unsure of the processes and steps it was going to take. Audrey and the rest of the team made it a lot more manageable and easy to get through the process. Even working at night on occasion to answer questions. They were great.

Clyde's Tip: For future clients, I have two recommendations - 1) be prepared to put in some work and effort to answer questions, and locate and provide documents and possible supporting documents of those documents and 2) if you do not understand something being asked of you or the information being provided, just pick up the phone and talk to them. They are very patient, understanding and will ensure you understand everything.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 02, 2023 at 4:39 PM
Recommend's Rolando

Regretful Decision

I’m very satisfied with my interactions and assistance from Rolando. I feel he was detailed and prompt to help when needed. My good experience ended there, I don’t know what happened, but it feels like someone just decided not to work on our loan anymore, we were constantly told the wrong information at the worst times, having to resubmit things that we had already submitted, it was a horrible experience. We were originally going to go with Better Mortgage, they offered a better rate with less points and were ready to fund within 2-3 weeks. Coastal Loans almost missed our closing deadline, charged more points, and I had to negotiate for a matched rate with Better.

Lender Response
Austin, thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected] Our hours of operations are Monday through Friday 8am to 6pm (EST).
Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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July 30, 2023 at 3:30 PM
Recommend's Rolando

Thank you

We like to thank Rolando Garcia,for all his help in purchasing our new home. Rolando was very helpful anytime I called or texted he will respond back to me in a timely matter, and answered any questions I had. It was a privilege working with Rolando.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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July 20, 2023 at 11:57 AM

Great service!

Rolando has been great throughout the loan process! Very quick to reply to questions!

Loan Officer
Conventional Florida
Branch: Orlando, FL
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July 08, 2023 at 10:10 AM
Recommend's Rolando

Grateful

Our home-buying experience was an absolute nightmare due to our lack of preparation. However, Rolando was our saving grace. He became a dependable confidant, almost like the best friend we never had. We genuinely miss our daily conversations with him over the past three months. As clueless first-time buyers, we were completely unaware of the intricacies involved. Despite our shortcomings, Rolando went above and beyond, ensuring we never felt overwhelmed or discouraged. Finally, after three long months, we closed the deal on our new home, and we cannot express enough gratitude for Rolando's guidance. He is down to earth, empathetic, and incredibly competent in his profession. Without hesitation, we wholeheartedly recommend Rolando to anyone because if he managed to help us secure a home, he can undoubtedly assist anyone in achieving the same.

Keillyn's Tip: Don’t count on the IRS for anything

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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