Top Loan Officers for Coastal Loans, LLC
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Reviews for Coastal Loans, LLC
Exceptional experience
We purchased a home in Palm Coast and have the pleasure of working with Coastal loans and their team . the whole organization were exceptional . Kent is our loan originator and Tracy is our processor , they both made our experience stress free and easy. They kept us in communication through emails, phone calls and video messages. They answer all questions quickly and help guide us through the whole process. This was not our first home however this was our first enjoyable mortgage experience . Kent is knowledgeable and help us with locking in our rate and explained the pros and cons of the rates . I have been in the real estate industry for many years, and I can happily recommend Coastal loans to all my customers, friends, and family . Thank you to Kent and your team for going above and beyond to help us with getting into our beautiful new home.
Trish's Tip: Listen to your lender and provide what is asked, be honest and patience with your loan officer as the process is not quick but it can be easy if you do what is asked.
Loan Officer
Conventional 30 Year Fixed Florida
STAY AWAY FROM COASTAL LOANS
I would not recommend going thru coastal loans, they will tell you everything is on track and wait until the week of closing to tell you that you need to come up with more money than was agreed upon if you would like to be approved. They ask for the same documents 3 or 4 times, they ran my credit 3 separate occasions , they don’t update you on any news , you have to call and they don’t answer when you call. It was an overall horrible first time home buying experience. We also had a low rate and they did not want to lock in the rate and they waited 6 months to lock in a rate and the rate doubled so our closing costs went up ! Their underwriter also had our loan for over a month with no approval or denial.
Lender Response
Shawn, thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8:30 am to 5:30 pm (EST).Loan Officer
FHA 30 Year Fixed Florida
Great Experience
Jorge and his team were helpful every step of the way. He made himself available anytime for our questions and he made the process easy. I am glad we decided to work with Jorge to purchase our new home!
Loan Officer
Conventional Florida
Amazing
Rolando and team was just amazing during this process. The buyer was delayed and the team worked with me to ensure everything was still taken care of making this process as easy as possible
Loan Officer
Conventional Florida
Loan process
Was very professional. Explained in detail about the loan. Guide you in the process to get the loan completed.
Vincent's Tip: Have all documents ready
Loan Officer
Other 30 Year Fixed Florida
New home
When we started this process, I was completely unsure of the processes and steps it was going to take. Audrey and the rest of the team made it a lot more manageable and easy to get through the process. Even working at night on occasion to answer questions. They were great.
Clyde's Tip: For future clients, I have two recommendations - 1) be prepared to put in some work and effort to answer questions, and locate and provide documents and possible supporting documents of those documents and 2) if you do not understand something being asked of you or the information being provided, just pick up the phone and talk to them. They are very patient, understanding and will ensure you understand everything.
Loan Officer
VA 30 Year Fixed Florida
Regretful Decision
I’m very satisfied with my interactions and assistance from Rolando. I feel he was detailed and prompt to help when needed. My good experience ended there, I don’t know what happened, but it feels like someone just decided not to work on our loan anymore, we were constantly told the wrong information at the worst times, having to resubmit things that we had already submitted, it was a horrible experience. We were originally going to go with Better Mortgage, they offered a better rate with less points and were ready to fund within 2-3 weeks. Coastal Loans almost missed our closing deadline, charged more points, and I had to negotiate for a matched rate with Better.
Lender Response
Austin, thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected] Our hours of operations are Monday through Friday 8am to 6pm (EST).Loan Officer
Conventional 30 Year Fixed Florida
Thank you
We like to thank Rolando Garcia,for all his help in purchasing our new home. Rolando was very helpful anytime I called or texted he will respond back to me in a timely matter, and answered any questions I had. It was a privilege working with Rolando.
Loan Officer
FHA 30 Year Fixed Florida
Great service!
Rolando has been great throughout the loan process! Very quick to reply to questions!
Loan Officer
Conventional Florida
Grateful
Our home-buying experience was an absolute nightmare due to our lack of preparation. However, Rolando was our saving grace. He became a dependable confidant, almost like the best friend we never had. We genuinely miss our daily conversations with him over the past three months. As clueless first-time buyers, we were completely unaware of the intricacies involved. Despite our shortcomings, Rolando went above and beyond, ensuring we never felt overwhelmed or discouraged. Finally, after three long months, we closed the deal on our new home, and we cannot express enough gratitude for Rolando's guidance. He is down to earth, empathetic, and incredibly competent in his profession. Without hesitation, we wholeheartedly recommend Rolando to anyone because if he managed to help us secure a home, he can undoubtedly assist anyone in achieving the same.
Keillyn's Tip: Don’t count on the IRS for anything
Loan Officer
FHA 30 Year Fixed Florida
Thank you
Thank you for everything that you did for us. 10/10 for everything
Loan Officer
FHA 30 Year Fixed Florida
Coastal Loans
Coastal was easy to work with. No issues at all. I would highly recommend them. .
Loan Officer
FHA 30 Year Fixed Florida
Kept in touch throughout the process
Audrey Traver communicated often to give updates on the status of the loan. As soon as she had new information, she contacted us. She was professional and courteous, and she made us feel comfortable in throughout the process.
Loan Officer
Conventional 30 Year Fixed Florida
Lender review
Was extremely satisfied. Audrey exceeded my expectations and was ALWAYS available to answer any questions. It gave great piece of mind that when I called Audrey I knew she’d be available or would call me back in a timely manner. Felt very confident in the process because of her. I would highly recommend coastal to anyone I know.
Loan Officer
FHA 30 Year Fixed Florida
Exceptional
First time buying a home is very stressful but working with Kyle made everything easier. He communicates very well and was super helpful through the entire process. Anytime we had questions he was always able to able right away or find an answer as soon as possible.
Loan Officer
FHA 30 Year Fixed Florida
Great work
I so happy to have i new home for my family. Thank you
Loan Officer
FHA 30 Year Fixed Florida
Wonderful Team to work with!
From literally day one of a 14 month new build Rolando and his team were extremely helpful, informative, friendly and efficient in processing and approving our loan. He made everything easy and understandable to a non-financial person. The team over at Coastal Loans always followed up with me with any paperwork I need to supply or questions I asked. I would clearly use them again in a minute, if I could give that team at Coastal Loans 10 STARS I would!
Gregg's Tip: Have all your financial paper work in order and ready to supply to your lender to keep the process moving.
Loan Officer
Conventional 30 Year Fixed Florida
Dream come true
Rolando and staff was very helpful and keeping me informed and up to date in the loan process. I thank all of them for making my dream come true.
Loan Officer
VA 30 Year Fixed Florida
New Home
Jorge, Anna and Erica were wonderful. This is one of the best and smoothest experiences I’ve had when buying a home. Thank you!
Loan Officer
FHA 30 Year Fixed Florida
149 Double Eagle Court, Freeport, FL
The loan officer and processor were professional and courteous, a delight to work with them. My only critique is sometimes ambiguous communications regarding required documentation and delays receiving clarification from contacting Coastal Loans. In the end, loan delivered in time for closing with no hiccups.
Loan Officer
VA 30 Year Fixed Florida
Excellent service
I am happy with the complete service I received from Coastal Loans, LLC.
Loan Officer
FHA 30 Year Fixed Florida
Awful
I'm not sure where all the good reviews came from, but I definitely wouldn't recommend Coastal. From start to finish it was a complete nightmare. Response times were awful and paperwork was forgotten, missed and asked to be resent multiple times. I would recommend Coastal for my trash service because that's about all I trust them with. If I could give them negative stars, I would.
Josh's Tip: Stay away
Lender Response
Josh, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Loan Officer
Conventional 30 Year Fixed Florida
Excellent!!
Jorge was amazing always got back to me in a timely matter and answered all my questions he definitely made the process a smooth one!
Loan Officer
FHA 30 Year Fixed Florida
Satisfied Client
Victoria and Jenny were excellent to work with. Both were extremely responsive and helped to ensure a smooth transaction. Very helpful in navigating through the entire process.
Loan Officer
Conventional 30 Year Fixed Florida
Great experience
We recently closed on our home in Florida and had an overall great experience with our Loan Officer Jorge Izaguirre. Jorge was always available and responded to all of our questions promptly. He is very knowledgeable about his work and looked for the best option/loan for us. We are sure to recommend Jorge to our friends and family. It was a great experience and we are thankful everything worked out how we planned. Thank you once again, Jorge! We truly appreciate you.
Loan Officer
Conventional 30 Year Fixed Florida
