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Reviews for Rolando Garcia
Exceptional Service!!!
I had the pleasure of working with Rolando and team at Coastal Loans for my home mortgage loan, and I couldn't be more impressed with their service, especially given my unique situation. From the start, the team demonstrated a remarkable level of professionalism and expertise, taking the time to understand the complexities of my case and providing tailored solutions. Communication was seamless throughout the process. They were always available to answer my questions, offer advice, and provide regular updates. Their transparency and responsiveness made a potentially stressful process feel manageable and straightforward. The team's dedication to customer service was outstanding. They went above and beyond to ensure that all aspects of my loan were handled with care and precision. Despite the challenges presented by my situation, they navigated every hurdle efficiently and effectively, ensuring that I received the best possible terms for my mortgage. Their attention to detail and commitment to meeting my needs truly set them apart. I highly recommend Rolando at Coastal Loans to anyone in need of a mortgage loan, especially if you have unique circumstances. Their combination of knowledge, excellent communication, and exceptional customer care makes them an invaluable partner in the mortgage process. Thank you, Rolando and team, for your exceptional service and for handling my unique situation with such expertise and care!
Lender Response
Thank You sincerely for your wonderful review. The team is beaming with pride over your remarks and we will look forward to serving your future needs. Coastal Loans will be here for you, and your family and friends for any of your future mortgage needs.FHA Florida
Didn’t keep up
They didn’t keep up with the builders updates. Our house was completed 4 weeks sooner than expected and even though I kept in contact with them regarding the progress, the CO had already been issued before they started process of final approval and even then I had to push. Our house sat for an additional and unnecessary 2 1/2 weeks between that and underwriting requesting additional information. Pre-approval and conditional approval were completed 8-10 weeks prior and down to the wire I was scrambling to procure additional information for them that could and should have been requested during the conditional approval process. We were still able to close 12 days earlier than the original projected closing date, it was the most exhausting and unnecessarily stressful experience I’ve ever had getting a mortgage.
FHA 30 Year Fixed Florida
Great Service
Rolando took the extra step to make himself available to answer any questions or concerns. He is a true professional who knows how to take personal care of his clients.
Jose's Tip: Coastal loans is a professional organization which provides great service to its customers.
Conventional 30 Year Fixed Florida
Great start Awesome finish
It’s was a pleasure working with the Coastal Loan crew. All inquiries, misunderstandings wer answered and explained. They stayed on top of the process and steps from day one. It was a pleasure and I’m over ecstatic with my new home. I can rest peacefully and gracefully enjoy what has become.
Udrica's Tip: Stay on task and trust the process
FHA 30 Year Fixed Florida
Coastal loan bank
Hello guys, let's me tell you, just give a try they will help you all a way through. I'm the first-time buyer.My bank agent was Rolando Gracia and the processor is Lisa Piquette. To be honest they was so helpful. I'm wordless. They would do anything to help you get a house and the team has a lot of connections to break your taxes down and insurance. You are looking for a house or fist buyer with low money. Please missed
Gesner's Tip: I will recommend any friends and families to apply for for coastal loans
Other 30 Year Fixed Florida
Collingsworth
Rolando was responsive and worked for our needs. The process was easy, full of updates, and guidance.
FHA 30 Year Fixed Florida
10/10 highly recommend
Rolando was amazing and we are extremely happy we chose coastal loan. They waited for us to shop around before deciding they were the best fit for us. They got us in and helped us get a low interest rate. The incentive was extremely helpful. The communication rolando and his team has is amazing! They were so helpful and was unbothered by how unorganized I was. They helped tremendously with the pressure and confusion and stress buying a house comes with. Amazing work and I HIGHLY recommend rolando and his team
Conventional 30 Year Fixed Florida
Couldn't Have Been Happier
Rolando went above and beyond for us multiple times when it came to helping us with our loan and finalizing everything for our new home. He was super communicative, informative, and helpful every time I spoke with him on the phone.
Conventional 30 Year Fixed Florida
Phenomenal team and Rolando Fumero is the BEST!!!!
I can't say enough outstanding things about this team!! Rolando and his team answered all my "stupid" questions withOUT ever making me feel ignorant!! I ALWAYS received an answer either via text, em or phone call. I would recommend Rolando and his team to EVERYONE!!! I'm not always the easiest person to deal with especially when I get frustrated BUT this team handled me like the PROs they are!! They made my home buying experience stress FREE!! Thank you soooooo much Rolando and team!
Deborah's Tip: Call Rolando Fumero and his team at Coastal Loans
FHA 30 Year Fixed Florida
As a REALTOR® working with Rolando was great!
Rolando Garcia was the loan officer for my customer and he was so patient and truly worked hard to assist them with their needs. Rolando's professionalism and expertise stood out throughout the loan process. He communicated very well with me and them throughout the process. He was able to get them a good interest rate along with closing assistance. They closed and moved into their beautiful new home and love it! Thankyou so much Rolando.
FHA 30 Year Fixed Florida
Amazing
Rolando and team was just amazing during this process. The buyer was delayed and the team worked with me to ensure everything was still taken care of making this process as easy as possible
Conventional Florida
Regretful Decision
I’m very satisfied with my interactions and assistance from Rolando. I feel he was detailed and prompt to help when needed. My good experience ended there, I don’t know what happened, but it feels like someone just decided not to work on our loan anymore, we were constantly told the wrong information at the worst times, having to resubmit things that we had already submitted, it was a horrible experience. We were originally going to go with Better Mortgage, they offered a better rate with less points and were ready to fund within 2-3 weeks. Coastal Loans almost missed our closing deadline, charged more points, and I had to negotiate for a matched rate with Better.
Lender Response
Austin, thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected] Our hours of operations are Monday through Friday 8am to 6pm (EST).Conventional 30 Year Fixed Florida
Thank you
We like to thank Rolando Garcia,for all his help in purchasing our new home. Rolando was very helpful anytime I called or texted he will respond back to me in a timely matter, and answered any questions I had. It was a privilege working with Rolando.
FHA 30 Year Fixed Florida
Great service!
Rolando has been great throughout the loan process! Very quick to reply to questions!
Conventional Florida
Grateful
Our home-buying experience was an absolute nightmare due to our lack of preparation. However, Rolando was our saving grace. He became a dependable confidant, almost like the best friend we never had. We genuinely miss our daily conversations with him over the past three months. As clueless first-time buyers, we were completely unaware of the intricacies involved. Despite our shortcomings, Rolando went above and beyond, ensuring we never felt overwhelmed or discouraged. Finally, after three long months, we closed the deal on our new home, and we cannot express enough gratitude for Rolando's guidance. He is down to earth, empathetic, and incredibly competent in his profession. Without hesitation, we wholeheartedly recommend Rolando to anyone because if he managed to help us secure a home, he can undoubtedly assist anyone in achieving the same.
Keillyn's Tip: Don’t count on the IRS for anything
FHA 30 Year Fixed Florida
Thank you
Thank you for everything that you did for us. 10/10 for everything
FHA 30 Year Fixed Florida
Wonderful Team to work with!
From literally day one of a 14 month new build Rolando and his team were extremely helpful, informative, friendly and efficient in processing and approving our loan. He made everything easy and understandable to a non-financial person. The team over at Coastal Loans always followed up with me with any paperwork I need to supply or questions I asked. I would clearly use them again in a minute, if I could give that team at Coastal Loans 10 STARS I would!
Gregg's Tip: Have all your financial paper work in order and ready to supply to your lender to keep the process moving.
Conventional 30 Year Fixed Florida
Dream come true
Rolando and staff was very helpful and keeping me informed and up to date in the loan process. I thank all of them for making my dream come true.
VA 30 Year Fixed Florida
Excellent service
I am happy with the complete service I received from Coastal Loans, LLC.
FHA 30 Year Fixed Florida
With Us All The Way
Coastal Loans was a steady guide for us through the home buying process, from getting prequalified, all the way through closing. I can highly recommend the team at Coastal.
Conventional 20 Year Fixed Florida
Title?
Oh i get it now. All in all you guys were great.
FHA 30 Year Fixed Florida
Conventional loan
Excellent information and communication
Conventional 30 Year Fixed Florida
Experience in the FHA process
The process was good, questions were clarified, the process was easy. The loan processor Monica Espinoza was a great experience, she is wonderful. Also thank Ronaldo Garcia for the help in the initial process.
Luis's Tip: It is a long process but the team helps you to make everything easy and understandable.
FHA 30 Year Fixed Florida
Exceeded Our Expectations
With being first time home builders and going down the road of a new build, there were a lot of questions and Rolando was there to field them all, responding quickly and patiently while we sorted out our best options. Being an accountant I need to see numbers and get solid data, while this isn't always possible in this market, he was able to give me timelines, update our loan as we went along and lock us in a rate that made the most sense when it came time to close. I am so excited for our new home and couldn't have had a better experience.
Seth's Tip: Always lay out your goals up front so lenders can offer you the best loan for those goals.
FHA 30 Year Fixed Florida
Best experience
My husband and I close on our first home. Costal loan team were great., especially Monica Espinoza she was wonderful, From the mortgage application through urderwriting to approval and closing, thank you , the whole team at Costal loan has been awesome. Extremely detailed, responsive, very knowledgeable, organized, and just plain nice. Every person we worked with was friendly and made this first-time experience very easy.😊
FHA 30 Year Fixed Florida
Awesome
Rolando, Kent and Jessica were absolutely helpful and made this process easy. Thank you so much for your hard work and dedication to help me and family. David and the Holiday Builders team thank you for referring me to Coastal loans
FHA 30 Year Fixed Florida
Great experience!
Rolando was kind and always so helpful. This experience could not have been any better! Jessica became my best friend. Lol
FHA 30 Year Fixed Florida
Great Experience
Very easy to work with. Team was very responsive to communication.
Conventional 30 Year Fixed Florida
