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Reviews for Victoria Avila
Loan Officer Rating
Victoria was amazing. She was super nice and very professional. She kept us in the loop at all times and was always able to answer questions
VA 30 Year Fixed Florida
Easy to work with
We were relocating from Missouri to Alabama. Coastal made the process very easy with their portal and communication to close our loan.
Conventional 30 Year Fixed Alabama
149 Double Eagle Court, Freeport, FL
The loan officer and processor were professional and courteous, a delight to work with them. My only critique is sometimes ambiguous communications regarding required documentation and delays receiving clarification from contacting Coastal Loans. In the end, loan delivered in time for closing with no hiccups.
VA 30 Year Fixed Florida
Satisfied Client
Victoria and Jenny were excellent to work with. Both were extremely responsive and helped to ensure a smooth transaction. Very helpful in navigating through the entire process.
Conventional 30 Year Fixed Florida
Sweeney
Victoria was awesome to work with. When I was not receiving the kind of attention I deserved from other bank officers I would reach out to Victoria and the problem would get solved. She was always willing to help and had a smile in her voice. Once I spoke with her all of my anxiety disappeared and I felt confident in the advise she gave.
Joyce's Tip: Realize that the buyer does not have first hand knowledge of company jargon on delivery deadlines. Taking more time and explaining what’s needed and giving examples would make process go so much smoother. Online tool is difficult to sign in to and time consuming. Need to streamline process while protecting buyers security.
Conventional 15 Year Fixed Florida
Not as fast as I wanted but closed
Great rates and low fees. However the time it took was more than 45 days. At least it closed compared to trying to close with another company for 6 months.
Terrence's Tip: Keep on them.
Conventional 15 Year Fixed Texas
Excellent loan officer and originator
Victoria has been fully supportive of my needs. She is on top of her game and fights to get you the best rate with lowest cost. She is responsive to emails and you can’t ask for more. I highly recommend her
FHA 15 Year Fixed California
Extremely Competitive Rate and Great Experience!
Victoria was a pleasure to work with and she was incredibly instrumental in helping me secure a FANTASTIC rate with Home Loans Today! She was easy to work with during what is turning out to be a very busy time for refinances during Covid-19. (Also, for context, while my loan rate did expire, she was able to secure me an extension for my rate, and we only close 1 day later with the notary). Overall, I was very happy with my experience and I look forward to recommending Victoria to friends and family to her!
Conventional 30 Year Fixed California
Best In Class Service
Victoria Avila once again exceeded our expectations! Her personalized communication, responsiveness, and assertiveness makes her a tremendous asset. Additionally, Sara Telles was a pleasure to work with, providing clear instruction and timely responses. A great overall experience!
Conventional 30 Year Fixed Colorado
Friendly, efficient, responsive
This is the sixth or seventh time I've been through this process, and this was the smoothest, most sleanly communicated, and painless of them all. I got a better offer from my current lender in the middle of the process, and it was immediately matched and better.
Conventional 15 Year Fixed California
Highly Recommended - Home Loans Today and Victoria are Awesome!
Very easy process, Victoria responsive and great to work with. I would highly recommend Home Loans Today and particularly Victoria.
Conventional 30 Year Fixed Oregon
Refinance
Victoria was extremely helpful throughout the process. There were a few delays that she had no control over however we closed a week late but still within our rate lock time.
FHA 30 Year Fixed Colorado
Pleasant Refi
I would have given 5 stars however, the length of time the process took and the redundant paperwork that was needed affected my decision.
Sean's Tip: Ask for a checklist of all documents required by the underwriters before hand.
Conventional 20 Year Fixed Florida
A Smooth and Simple Refinance Experience
We refinanced our home recently and the experience was much easier than I anticipated. Victoria was very engaged and responsive despite her being involved in perhaps the busiest refinance season in recent history. She took the time to personally walk me through our disclosures and other documents over the phone. All deadlines were met promptly and every interaction was handled with the utmost courtesy. Victoria and FBC Mortgage will give you the refinance experience you are looking for!
Elmar's Tip: Have all your documents ready ahead of time to ensure you meet all the deadlines. Listen to Victoria and follow instructions :)
Conventional 30 Year Fixed California
Great Loan Officer
Excellent communication. Very helpful in understanding the whole loan process.
Conventional 30 Year Fixed California
1176 Xenia
Didn’t receive closing documents until 2 hours prior to closing.
Conventional 20 Year Fixed Colorado
Home Refi
It was efficient for us to be able to communicate via email during the process. Our questions and concerns were answered in a timely manner. The only area of opportunity I would say is to let us know the closing date ahead of time. We felt like as we were going through the process, the next steps as for the documents needed were clear but it was hard for us to plan around a closing date that we didn't know about until a week before.
Conventional 30 Year Fixed Texas
Thank You
Victoria was so great to work with, she made our refinance as painless as possible!
Conventional 30 Year Fixed California
Home refinance
Very satisfied with loan closer. However, lthere were last minute issues which Home Loans should have handled timely given enough time to read documents.
Jagdish's Tip: Provide timeline.
Conventional 30 Year Fixed Colorado
Review
Victoria did a fantastic job helping to get the loan closed
Jumbo 30 Year Fixed Texas
excellent job
victoria is great. Very much reachable and always happy to help. Thanks for your great support Victoria! I am sure you will do great as always. You are an asset to any company you work for. Lucky to have you as my loan officer.
Conventional 30 Year Fixed California
Super amazing experience!
We had to close on a tight timeline and the entire team at FCB was super helpful on our refinancing. The entire process went very smooth. We received a great rate from them and we were very pleased in every step of the process.
Conventional 30 Year Fixed Virginia
Few Hiccups, but overall a smooth transaction and great loan officer
She was great and able to secure a better rate than we had discussed as she waited for the market to change that day. A few communication issues with title, but I believe that was more the title company's fault than hers.
Conventional 30 Year Fixed California
Nicely managed, great experience overall!
Victoria was great to work with. From the point of first contact right through the closing date, she was available to provide transparency into the process and answer all sorts of newbie questions I threw at her. We closed successfully as per schedule. Great customer service!
Conventional 30 Year Fixed Virginia
Had a really good experience
I had really good experience with Home Loans today and with my loan officer with my refinancing needs. I would probably recommend hiring a better appraiser to them. Other than that, i was completely satisfied. This was my second mortgage transaction with HLT and I look forward to working with them again in the future.
Conventional 15 Year Fixed Texas
Amazing Job!
Victoria and the rest of her team at Home Loans Today did an amazing job for us! She always answered my call or called me back promptly after leaving a voicemail! If she didn’t have a answer for me, she searched for one! Made the process as easy as it could be! I highly recommended!
Conventional 30 Year Fixed Florida
