Matthew McDuffee

98% of customers would recommend Matthew McDuffee

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Customer Reviews

4.8 of 5
172 Reviews
Responsiveness 98%
Product met needs 99%
Competitive rate 95%
May 03, 2019 at 10:40 AM
Recommend's Matthew

Bard home loan

Concern for the different emails I rcvd...Knew Matthew and Emily Goesche...but then I kept rcving emails to review and sign or asking for papers from additional people. This occurred AFTER I rcvd a letter alerting me to the possibility of fraud in the mortgage game...maybe you should limit number of people who actually send papers to clients. We also had issue with the new Florida ruling about spouse signature even if not on loan. We weren't told of this till the last week and then had to juggle the appts because of my son's unadjustable work schedule. It almost came down to using a mobile closure at 5am. Thanks for finally changing appt to the day before the original time. Also, I know that mortgages are often sold off to other companies but your sale ,I think ,was a record for swiftness...papers were already done for such a sale BEFORE we even closed on the loan !!!!!!!

Elizabeth's Tip: Please be more patient with those of us who are technically challenged in our equipment at home. I live in very rural area and have to drive to town to send faxes...plus sometimes your papers didn't copy onto my printer correctly and I had to piece the right side of paper. Plus some papers were sent at end of day and then I couldn't do the task AND drive to town until the next day. Some people might not have access to equipment OR driving ability to get things done...in timely fashion. I sometimes felt pressured to complete things faster than was possible.Maybe I shouldn't also play the "senior citizen" card, but ....

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2019 at 7:31 PM
Recommend's Matthew

Impressed

I just want to thank you all for the time and patience you put into my loan . You all did absolutely excellent and in a timely manner !

Anthony's Tip: Don’t waste ur time use fbc

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2019 at 12:33 PM
Recommend's Matthew

Great customer service

FBC reps were very helpful and patient throughout my home buying journey and I'm grateful for their excellent customer service offered. Thanks FBC

Lender Response
THANK YOU!
Conventional Florida
Responds quickly
Loan met my needs

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May 01, 2019 at 10:06 AM
Recommend's Matthew

Excellent

Everything was very profesional

Lender Response
Thank you!
FHA Florida
Closed on time
Responds quickly
Loan met my needs

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April 16, 2019 at 10:46 AM
Recommend's Matthew

Home purchase

The process went smoothly aside from setting up the home insurance which caused a delay in closing on time.

Sarah's Tip: Send your documents immediately and look into home insurance quotes on your own.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 11, 2019 at 10:39 PM
Recommend's Matthew

So happy!

My husband and I just closed on our first home thanks to FBC Mortgage. Any questions we had along the way were answered in a timely manner and everyone we came into contact with was professional and very easy to work with. We would definitely recommend them to anyone in the market to buy a home!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 04, 2019 at 11:42 AM
Recommend's Matthew

Prompt and efficient

Very smooth process each team member was amazing

Matthew's Tip: None

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2019 at 3:02 PM
Recommend's Matthew

Good experience

We had a very happy with Matt. He was responsive and worked all the time to get us approved. The only area for concern is that some of his team members didn’t communicate well, but he always resolved the issue quickly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 31, 2019 at 7:28 PM
Recommend's Matthew

2136

Only one small complaint. I was emailed the final closing disclosure at 5:00 pm. The most important document and nobody bothered to call or text to tell me it was there.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 28, 2019 at 2:04 PM
Recommend's Matthew

Great support & service from beginning to keys in hand!

My wife and I had a great experience through the whole process. I especially the videos on what to expect at each step of the process. Loved follow up emails and calls to make sure that we had everything we needed. When ever we had a question there was someone there to answer our questions. It was truly a nice journey with a tour guide to tell you what exciting thing was next. At the end of the journey was our dream house. Thanks you guys so much for everything!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 28, 2019 at 9:56 AM
Recommend's Matthew

Windy Ridge

Good experience overall. There is some confusion on my end about the rate lock procedure. I believe I could make a better decision on this if I have enough information upfront. I have got a thorough explanation on the closing disclosure.

Conventional Florida
Responds quickly

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March 21, 2019 at 9:10 AM
Recommend's Matthew

Review

Thanks to every one on your team for a very pleasant mortgage experience. and many thanks to Emily for answering all my many questions.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 20, 2019 at 9:39 AM
Recommend's Matthew

FBC Mortgage went above and beyond for us

From start to finish Matthew and his team at FBC Mortgage went above and beyond for us to make sure that our home buying experience was smooth. Anytime we had a question or concern they answered quickly and honestly. I would highly recommend them!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 19, 2019 at 1:31 PM
Recommend's Matthew

My opinion

Gnc did a great job., but at the very last minute the under writer needed more. The issue should have been worked out ahead of time, not 5:00 night before closing.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 14, 2019 at 3:32 AM
Recommend's Matthew

The pleasure of working with FBC

The team is just amazing Roberto was more like a big brother than a Banker and that made process easier ,to sum up the team overall is that their just a phenomenal group...

Damian's Tip: Provide the lender with the required documents asap and the process will be smooth sailing .

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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