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Reviews for Karen Grim
Rate
Was extremely helpful, awesome person would send to anyone, she made made dreams
FHA 30 Year Fixed Florida
Rate
Was extremely helpful, awesome person would send to anyone, she made made dreams
FHA 30 Year Fixed Florida
Bad communication
Communication throughout the entire process was not great.
Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]Conventional 30 Year Fixed Florida
Average
Did a great job with making everything happen but communication skills lacking.
Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]FHA Florida
Stellar
Karen and her team walked me through each step even had a customize video that showed me what the process entails I am very pleased with the level of customer service received
FHA 30 Year Fixed Florida
Extremely stressful and totally lacking empathetic customer service
Still not over the pain and aggravation to discuss it. The final blow was waiting 5 hours at the title office to close.
Westley's Tip: Give them an organized rep
Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]FHA 30 Year Fixed Florida
Terrible Customer Service
Terrible Customer Service
Jose's Tip: Follow Up with This Lender because they do not return phone calls
Conventional 30 Year Fixed Florida
Great service
Karen was very helpful and did everything to make this happen! She really guide us to make our dream come true
FHA 30 Year Fixed Florida
New home owner
My payment was not where i wanted it to be, everyone including the sales realtor was i a rush to close that was convent to them and not me. Things i was told didn't happen on the sales person side like no garage door opener, no touch up paint, payment not under 1400 the process was long and repeated with resending the same information several times. Letters was supposed to be written up didn't get do. Had to what 8 hours at title place with not even offer a bottle water to myself and my realtor which we are of color and other families in and out with soda, snacks and gifts. Nothing not even a follow up congratulations or thank u for using us nothing. Until this email.
Michelle's Tip: Do not use Chelsea Title company with people of color they are very disrespectful and unprofessional.
Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.FHA 30 Year Fixed Florida
Three week closing
We were told three weeks was the minimum time to close and we hit our mark.
FHA 30 Year Fixed Florida
Great Experience
I felt like the proceeds moved very quickly with almost no issues. Only issue I experienced was the closing was pushed one day past the estimated date do to minor paperwork issues. But all parties involved were very helpful.
Adam's Tip: return all items to be signed promptly and ask questions about anything you’re unsure about.
VA 30 Year Fixed Florida
Streamline
Great experience easy to work with for our streamline. Second time working with them.
FHA 30 Year Fixed Florida
Corey
The team was a great help getting all the paperwork moving forward
FHA 30 Year Fixed Florida
Best experience
Karen was upfront with everything I was going to need in order to get approved for a loan. She was also very transparent in communicating every step of the way which was very helpful as this is only my second house and this by far was way better than the first experience with a different company.
Jason's Tip: I would recommend Karen to anyone looking for a mortgage company to go with to call Karen at fbc mortgage
FHA 30 Year Fixed Florida
Excelente job
All the process was fast
FHA 30 Year Fixed Florida
