Top Loan Officers for Trailblazer Mortgage L.L.C.
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Reviews for Trailblazer Mortgage L.L.C.
Unsatisfied!!!
I will send you a copy of an email that I sent to Mr Gordon PALMIERI immediately after closing on my home which will explain my dissatisfaction. Good evening Mr. Gordon. I felt the need to express how disappointed dealing with you, as a representative of Trailblazer Mortgage, has been. This whole home buying experience is new to me. While I’ve had a home in the past during which time I was married, my ex husband dealt with this process but I do remember the mortgage company being in regular contact throughout the process because purchasing a home was new to us at that time. I said that to say, I can count on one hand the number of times I’ve spoken with you on the phone. I spoke with you during the initial phase of this process when my very efficient realtor knew I had questions that needed answering. After that time, I began to receive documents and tasks that needed to be completed, some time sensitive. I sent a few of the documents to my realtor asking for her input as to whether or not they were ok to sign. I consider myself a fairly intelligent person but this is not my line of work and a lot of the language I truthfully didn’t understand. I didn’t ask questions because I didn’t know what to ask. I read through the documents and trusted what I was signing were in my best interest. My experience with Trailblazer Mortgage has shown me just why I chose the profession as a nurse, because I genuinely care about people and provide a service that they need. But in doing so, I take the time to explain to them why I’m doing what I’m doing and make sure they understand what is needed of them. You also provide a service that is needed, however, I was left to decipher documents on my own without guidance or assistance from you. You mentioned to me yesterday that I would receive more documentation that I could only sign on closing date that would only require me to spend about 15 minutes in the law firms office. Or I had the option to sign all documentation at the law firm. I was left with no alternative but to wait and sign them at the attorneys office to ensure the documents were thoroughly explained to me. I truly hope that my experience is not standard practice for everyone that deals with your organization. Respectfully, G. Watson
Gwendolyn's Tip: Please ask your loan officers not to assume everyone understands the terminology being used. Also, take a personal interest in the clientele.
Loan Officer
FHA 30 Year Fixed Georgia
Stressful
I had very rough experience especially in the closing week on the contract. I was literally anxious about loosing all my hard earned money put into the earnest deposit
Suryanarayana's Tip: It would be good to help the client understand and follow up with the client right from the start through the close of the contract. Have clear defined milestones and de
Loan Officer
Conventional 30 Year Fixed Georgia
Happy Homeowner!!
Brent was super responsive and proactive in ensuring that we had everything done that we needed to. This was, by far, the fastest and easiest financing process.
Loan Officer
Conventional 30 Year Fixed Georgia
Excellent service
We are grateful for the service provided by staff, very friendly.
Loan Officer
FHA 30 Year Fixed Florida
great exp in this process
good lender in the whole process. they are professional, patient, and help me understand every step and requirement i need
Loan Officer
Conventional 30 Year Fixed Georgia
Worst mortgage experience ever
I worked with Karen Grim to finance a new home build in Florida. I resided in Georgia so communication was very important to me. From the first day Karen was non responsive. I reached out to her manager Michael Williams and he was able to get Karen to contact me after 3 failed attempts by me. Over the course of 3 months I spoke with Karen 2 times. She didn’t explain where we were at as far as the loan process, she gave 0 information on what was needed from my end. I had to reach out to my sales representative, Karen’s manager and other loan officers to get the information needed to proceed with the process. Towards the end of the loan process, I was permanently switched to her manager Michael Williams to finish out the loan process. Thank goodness for Michael as he was able to get me squared away to complete the loan. I’m not sure how Karen is still working as a loan officer as other reviews are identifying the same issues I had with Karen. Please save yourself from headaches and work with another loan officer as Karen is not capable of doing her job.
John's Tip: Look for another loan officer
Loan Officer
Conventional 30 Year Fixed Florida
Amazing
My loan application was not stressful at all. Everything worked out perfectly and closed on the estimated time frame
Gifty's Tip: I recommend trailblazer Mortgage to everyone who intends to buy a home
Loan Officer
FHA 30 Year Fixed Florida
First American
Karen and Jack were great to work with for the mortgage process. The whole experience with Trailblazer Mortgage was as awesome and smooth as the homebuying process could be. Jack, I want to thank you for the constant communication and answering of my million questions. I highly recommend Trailblazer Mortgage for your home loan needs.
Loan Officer
FHA Florida
Excellent customer service
Tamara was phenomenal throughout the whole process she was always available to answer any questions or concerns that I may had.
Loan Officer
Conventional 30 Year Fixed Georgia
Awesome
Gordon was awesome with communication and making sure I stayed on top of things to make the process flow smoothly.
Loan Officer
VA Georgia
Thomas
Had a great experience with this company. Karen was a great help to me and my wife.She helped too keep this experience less stressful. Thanks for the good service.
Loan Officer
VA 30 Year Fixed Florida
Dreams do come TRUE
Ms Tamara was very personable yet professional. She called just to check on me during those in between steps of the approval process. She helped my home owner dreams come true. Superb lender would recommend her with hands down, great job!
Loan Officer
FHA 30 Year Fixed Georgia
Highly Recommend
Working with Trailblazer was a seamless process. Everyone was very helpful and I was informed in every step of the way making a very pleasant experience!
Loan Officer
FHA 30 Year Fixed Florida
Lenin
I recommend Starlight Homes to other’s, They have great service and great construction, They are very responsible for everything they do, Very good community.
Loan Officer
FHA 30 Year Fixed Florida
Happy Homeowner!!
It was a breeze doing business with trailblazer mortgage. I am a happy homeowner.
Loan Officer
FHA Florida
Tamara was amazing
Tamara was so helpful and great!
Loan Officer
FHA Georgia
Above and Beyond
Working with Brent was a breath of fresh air. We had a major hold up because we were doing a refi with another lender, whereby the proceeds of that transaction were being used as a down payment on the mortgage with Trailblazer. Brent did everything he could possibly do on his end to make it seamless and to help us through the process when our closing was postponed (due to the fault of the other lender). Brent was always responsive and easily accessible. My husband and I are truly grateful for all of his help through this tedious process.
Patrice's Tip: N/A
Loan Officer
Conventional 30 Year Fixed Georgia
Do not use Traiblazer
Working with Trailblazer Mortgage was one of the most hellacious experiences of me and my wife’s lives. Our realtor confirmed she has never seen a more ridiculous and complicated process in her career. We were kind, transparent, and did all we could to mitigate the issues, but it was clear that this company was working against us for reasons unknown. Specifically, Karen Grim and Gregory Thomas, who consistently displayed a lack of understanding for their job. They were untrustworthy, rude, condescending, never checked their emails which resulted in us sending the same things over and over again, and would make up different rules and regulations on the spot contradicting everything we were told previously. They constantly talked over us in conversation, hung up on phone calls mid-conversation multiple times, and refused to answer questions. It got to the point where we wrongly had to push our closing day back and were borderline threatened to be pushed back further unless we complied with their ridiculous claims. If it weren’t for my resilient wife and us being dead set on this house, we would’ve abandoned it based solely on our experience with Trailblazer Mortgage. Avoid this company at all costs if you value your sanity.
Lender Response
Mr. Palmer, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Loan Officer
VA Florida
Awesome service
Service was great, quick and smooth
Harry's Tip: Have everything prepared and on hand
Loan Officer
FHA 30 Year Fixed Florida
Excellent Service
This review is to recognize the exceptional customer service I received from Ron Powell. His willingness and patience to help me become a home owner is truly appreciated. Kudos, to you Ron for going above and beyond for me... THANK YOU!!!
Loan Officer
USDA 30 Year Fixed Georgia
Awesome loan officer
Process of closing alone with Mr. Tamara was extremely easy And Guidance was provided each step of the way.
Loan Officer
Conventional 30 Year Fixed Georgia
Excellent service
I’m very thankful for this amazing opportunity of buying my first home it was a wonderful experience.
Zulay's Tip: Great communication and service. Correct timing and interest.
Loan Officer
FHA 30 Year Fixed Florida
amazing
Karen Grim was phenomenal she stayed in touch with my wife and I throughout the entire process.. she was very speedy and never needy.. simple fast and effective thank you Karen and all of your staff involved truly a great experience in the purchase of my first home.
Edgar's Tip: trust this team.
Loan Officer
FHA 30 Year Fixed Florida
amazing
Karen Grim was phenomenal she stayed in touch with my wife and I throughout the entire process.. she was very speedy and never needy.. simple fast and effective thank you Karen and all of your staff involved truly a great experience in the purchase of my first home.
Edgar's Tip: trust this team.
Loan Officer
FHA 30 Year Fixed Florida
Great experience
Mr. Powell was kind, efficient, and informative. Great sense of humor which I needed during this process. Thanks Mr. Powell.
Tina's Tip: Learn as much as you can about the process
Loan Officer
FHA 30 Year Fixed Georgia
God sent...
I believe in the power and authority of God. I believe He align people in your life to cross your path for a reason. My husband I have prayed for a while to be able to purchase a home. Our past experiences weren't good. As we started to work with Ron and gotten to know him in those numerous texts, emails and phone calls, I knew he was a "God Sent". I knew that everything we had prayed for was about to align up, although it still feels so surreal. Ron made me feel comfortable, he would answer my questions, I could just feel the patience he had with me, because I worked night shift and would never answer back right away. I'm so glad that my first-time buyer experience was with him, although the process was beyond hectic, he was absolutely patient and understanding with me. I would recommend him to anyone that asks for a lender to help them thru this process. I pray prayers of overflowing blessings to him.
Loan Officer
FHA 30 Year Fixed Georgia
Process made easy
I closed on my home 12/29/22 which I had been disqualified with different lenders and they said we will close before the end of year. They did just that. The professionalism and dedication this company brings is incredible. Thank you for making my dream into reality
Loan Officer
VA 30 Year Fixed Florida
Trailblazer is Right!
Gordon and his team was amazing. Everything was automated. Fast response time.
Loan Officer
Conventional 30 Year Fixed Georgia
Best person ever
She worked hard and persistent to get me the best and fast service .
Loan Officer
FHA 30 Year Fixed Georgia
