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Reviews for Karen Grim
good job
everything was good
FHA 30 Year Fixed Florida
Thomas
Had a great experience with this company. Karen was a great help to me and my wife.She helped too keep this experience less stressful. Thanks for the good service.
VA 30 Year Fixed Florida
Highly Recommend
Working with Trailblazer was a seamless process. Everyone was very helpful and I was informed in every step of the way making a very pleasant experience!
FHA 30 Year Fixed Florida
Lenin
I recommend Starlight Homes to other’s, They have great service and great construction, They are very responsible for everything they do, Very good community.
FHA 30 Year Fixed Florida
Happy Homeowner!!
It was a breeze doing business with trailblazer mortgage. I am a happy homeowner.
FHA Florida
Do not use Traiblazer
Working with Trailblazer Mortgage was one of the most hellacious experiences of me and my wife’s lives. Our realtor confirmed she has never seen a more ridiculous and complicated process in her career. We were kind, transparent, and did all we could to mitigate the issues, but it was clear that this company was working against us for reasons unknown. Specifically, Karen Grim and Gregory Thomas, who consistently displayed a lack of understanding for their job. They were untrustworthy, rude, condescending, never checked their emails which resulted in us sending the same things over and over again, and would make up different rules and regulations on the spot contradicting everything we were told previously. They constantly talked over us in conversation, hung up on phone calls mid-conversation multiple times, and refused to answer questions. It got to the point where we wrongly had to push our closing day back and were borderline threatened to be pushed back further unless we complied with their ridiculous claims. If it weren’t for my resilient wife and us being dead set on this house, we would’ve abandoned it based solely on our experience with Trailblazer Mortgage. Avoid this company at all costs if you value your sanity.
Lender Response
Mr. Palmer, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)VA Florida
Awesome service
Service was great, quick and smooth
Harry's Tip: Have everything prepared and on hand
FHA 30 Year Fixed Florida
Excellent service
I’m very thankful for this amazing opportunity of buying my first home it was a wonderful experience.
Zulay's Tip: Great communication and service. Correct timing and interest.
FHA 30 Year Fixed Florida
amazing
Karen Grim was phenomenal she stayed in touch with my wife and I throughout the entire process.. she was very speedy and never needy.. simple fast and effective thank you Karen and all of your staff involved truly a great experience in the purchase of my first home.
Edgar's Tip: trust this team.
FHA 30 Year Fixed Florida
amazing
Karen Grim was phenomenal she stayed in touch with my wife and I throughout the entire process.. she was very speedy and never needy.. simple fast and effective thank you Karen and all of your staff involved truly a great experience in the purchase of my first home.
Edgar's Tip: trust this team.
FHA 30 Year Fixed Florida
Process made easy
I closed on my home 12/29/22 which I had been disqualified with different lenders and they said we will close before the end of year. They did just that. The professionalism and dedication this company brings is incredible. Thank you for making my dream into reality
VA 30 Year Fixed Florida
Made my dream of owning a home real!
We are so thankful for Trailblazer Mortgage! They worked with us every step of the way to move the process along. They were informative, communicative, and professional. We now own a home which I thought was not going to happen with all of our previous experiences!
Conventional 30 Year Fixed Florida
3075 Springwell Loop, Orlando, Fl. 32808
Karen Grim was Awesome! Karen made the entire home buying experience a memorable time. She made me feel like she was a friend and rooting for my endeavors every step of the way. And, I my so thankful.
Odell's Tip: Be patient
VA 30 Year Fixed Florida
Excellent in communicating
I had a lot of question that I needed answered and Karen did an excellent job answering all questions needed..
Conventional Florida
Will NEVER work with her again!
Karen was our lender for buying an investment property last month. She said that we could "lock in rates with 60 days out," but never reached out to do this. In fact, she reached out out with less than 20 days until closing, essentially FORCING us to work with her AND we could have locked in interested rates at nearly 2 points lower had she told us we were 60 days out. She then took NO accountability and became VERY unresponsive. We actually ended up taking he entire amount of the loan out of our house rather than work with her. The people working with her admitted that she had messed up, but we were given no restoration, no lowering of fees, nothing. In fact, they RAISED their fees with the final documents. I understand making mistakes but to have ZERO accountability is completely unacceptable.
Erica's Tip: Find another lender.
Other 30 Year Fixed Florida
Madison lot 260
Mrs. Grim is awesome form start to finish for a first timer buyer/homeowner we have so many questions Karen Grim patiently answered all of it. My brother and I so Lucky to have Karen Grim our loan office. I would like to Thanks Miss Lauren too for helping.
FHA 30 Year Fixed Florida
Awesome team
Thank you for allowing me to be part of a great process such an amazing team communication was a plus follow ups was extremely incredible couldn’t ask for a better mortgage team I am please how fast and outgoing the team was if I had an option I would take the same team and do it all over again thank you fbc for the great experience
FHA 30 Year Fixed Florida
Amazing and easy process
They was fantastic and helpful. The process was easy and stress free.
Christopher's Tip: Make sure all documents are on time.
FHA 30 Year Fixed Florida
Great
Everyone were very professional
FHA 30 Year Fixed Florida
Exceptional Customer Service
My loan officer was awesome, she worked day and night to accommodate and accomplish all my needs. Everything was a smooth process for my family and I and I recommend using FBC Mortgage because the service was outstanding.
FHA 30 Year Fixed Florida
Karen Grim needs to be fired
Karen Grim is by far the worst person I have ever dealt with in my life, from being unprofessional, insensitive, not caring about others time and simply just bring unresponsive. I left her 3 voicemails over the course of 4 days to still not get a reply or a call back from her. On the 5th day I was determined to get in contact with her so I called her 5 times is a row. She finally answered but with an attitude telling me that she is "a busy person,and that she doesn't have time to talk to all of her clients". I was in outrage because she was supposed to be my loan officer and IS SUPPOSED to be there to assist me with questions ans concerns. I was a client of FBC but Karen made me feel like I was someone begging her for money. She is rude on the phone and even on the day of closing her information was wrong and she caused me to give a down payment that was short. Advice to fbc, she needs to he fired. Advice to anyone assigned as karen grim being their loan officer, request a different person
Mohammed's Tip: If karen Grim reaches out to you,request a different loan officer. You will save yourself from a headache of a person
Conventional 30 Year Fixed Florida
Best Mortgage Company I have ever used
From start to finish, Karen and her team stayed in contact with me. If you do your part by providing the necessary documents they request, they will use their expertise to make sure you get your mortgage approved. She is very good in what she does and will recommend her to anyone anytime. Thank you Karen
Conventional 30 Year Fixed Florida
Exceptional
Karen Grim was fantastic very helpful in finding our new home.
VA 30 Year Fixed Florida
I'm not sure what this field is for.
This has been an interesting process processing this load because USDA changed their system for March 2021 they had to redo everything that was already ion the system. I can't blame anyone for system changes so Karen & FBC did whatever they could for me to get this loan processed jumping through hoops for me.
Ernest's Tip: Keep in touch by way of email & phone calls
USDA 30 Year Fixed Florida
Seems like they never sold a house before
The process was not too bad in the beginning. But it seemed as if the further along the process, the worse it got. Closing Was scheduled for 1pm. I arrived to the title company and was informed they never received a closing packet from the lender. I called the lender, who was not even aware there was a closing scheduled that day. 5:30pm came around and still didn’t get keys until the next day.
VA 30 Year Fixed Florida
Amazing people
amazing company both the loan officer and the processor worked with me step-by-step throughout the whole process and made it very easy and less stressful And did whatever it took to help me get approved they also help me fix my credit I would definitely recommend FBC mortgage to family and friends
Ebony's Tip: Gather any paperwork you think he may need a head of time in the processor will help you organize everything
FHA 30 Year Fixed Florida
Home purchase
I can say my loan officer Karen Grim is outstanding person she help me thru the process fbc is lucky to have her me and my daughter was so please with her and she is the kindest soul it was our first time buying a home and Karen is the best
Denise's Tip: Nothing it just takes patience
FHA 30 Year Fixed Florida
Company Needs Work
The beginning of the experience was smooth. However, FBC needs to work on their communication when it comes to USDA. they kept setting a closing date and pushing it back by weeks and I had no idea why. Underwriting was very simple with Gregory Thomas as my processor and he kept me very motivated. Overall, FBC just needs communication help.
USDA 30 Year Fixed Florida
Prompt and Professional
Karen was amazing. She kept us informed step by step and helped us to get into our home without hiccups. I'm so grateful for her help. Greg also helped ensure things kept moving for us. We love the team at FBC and know that we would not be in our home without their help.Thanks so much.
FHA 30 Year Fixed Florida
