Karen Grim

91% of customers would recommend Karen Grim

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Customer Reviews

4.4 of 5
99 Reviews
Responsiveness 89%
Product met needs 98%
Competitive rate 93%
2 days ago at 12:55 PM
Recommend's Karen

Ok

Process was ok, left in the dark a bit on things. Overall fine.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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9 days ago at 9:11 PM
Recommend's Karen

Loan

Scheduled to close at 12pm ended up closing at 930pm

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 26, 2020 at 10:17 AM
Recommend's Karen

Orchid Grove

It was a great experience and all with FBC were very helpful through the loan process.

Linda's Tip: Great mortgage company to work with

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 07, 2020 at 12:12 AM
Recommend's Karen

Our New Home

FBC was great threw the processing my mortgage.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 05, 2020 at 11:00 AM
Recommend's Karen

Better Communication

The process was of course new for me and my husband. We didn't know anything about what we were doing. Karen is a very sweet lady however, the communication between the loan officer and the sales rep was not good at all and we were stuck in the middle having to make sure the issues were solved. We did get through it and purchased the house but i think better communication would've made this journey a little bit easier to deal with.

Dana's Tip: Make sure to stay on top of everyone involved.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 02, 2020 at 11:02 AM
Recommend's Karen

Thank you FBC Mortgage

Thank you to Karen Grim and her team for working relentlessly to buy our dream home! We appreciate everything you've done for us!

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 01, 2020 at 10:57 AM
Recommend's Karen

Okay but stressful

The loan process was quick but I had to to all the work in keeping the loan processor on schedule with my closing date. Also my realtor was not involved because no one really kept him in the loop of what was happening with my loan. It was an extremely stressful and annoying process. I wish it was easier, but it’s over now and I have my home.

VA 30 Year Fixed Florida
Closed on time
Loan met my needs

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June 24, 2020 at 5:48 PM
Recommend's Karen

Awesome team from FBC

Karen and her team were awesome. Karen kept me updated on every during the process. She is indeed an asset to FBC.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 10:19 AM

Can Do Better

Everything was great up until my closing date. My closing time was noon and I didn’t leave until 6:30pm because my paperwork was not ready. Needless to say, I was highly frustrated and upset.

Erick's Tip: Please verify and make sure that your file is complete before closing so you’re not waiting around all day.

FHA 30 Year Fixed Florida
Loan met my needs

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May 29, 2020 at 3:15 PM

Clean closing

Process went clean and everyone was helpful on the process almost on record time 27 days to my dream home thank fbc and thanks karen grim and jack getty 👍👍

Joanthan's Tip: Be clear with paper request to simplify the process

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 29, 2020 at 12:30 PM
Recommend's Karen

Rate

Was extremely helpful, awesome person would send to anyone, she made made dreams

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 29, 2020 at 12:30 PM
Recommend's Karen

Rate

Was extremely helpful, awesome person would send to anyone, she made made dreams

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 14, 2020 at 7:46 PM

Bad communication

Communication throughout the entire process was not great.

Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 15, 2020 at 10:55 AM

Average

Did a great job with making everything happen but communication skills lacking.

Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]
FHA Florida

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April 09, 2020 at 12:20 PM
Recommend's Karen

Stellar

Karen and her team walked me through each step even had a customize video that showed me what the process entails I am very pleased with the level of customer service received

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 01, 2020 at 1:05 PM

Extremely stressful and totally lacking empathetic customer service

Still not over the pain and aggravation to discuss it. The final blow was waiting 5 hours at the title office to close.

Westley's Tip: Give them an organized rep

Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]
FHA 30 Year Fixed Florida
Loan met my needs

Share  
March 19, 2020 at 12:49 PM

Terrible Customer Service

Terrible Customer Service

Jose's Tip: Follow Up with This Lender because they do not return phone calls

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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March 04, 2020 at 10:46 AM
Recommend's Karen

Great service

Karen was very helpful and did everything to make this happen! She really guide us to make our dream come true

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
March 04, 2020 at 9:46 AM
Recommend's Karen

New home owner

My payment was not where i wanted it to be, everyone including the sales realtor was i a rush to close that was convent to them and not me. Things i was told didn't happen on the sales person side like no garage door opener, no touch up paint, payment not under 1400 the process was long and repeated with resending the same information several times. Letters was supposed to be written up didn't get do. Had to what 8 hours at title place with not even offer a bottle water to myself and my realtor which we are of color and other families in and out with soda, snacks and gifts. Nothing not even a follow up congratulations or thank u for using us nothing. Until this email.

Michelle's Tip: Do not use Chelsea Title company with people of color they are very disrespectful and unprofessional.

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
FHA 30 Year Fixed Florida
Responds quickly

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February 27, 2020 at 11:52 AM
Recommend's Karen

Three week closing

We were told three weeks was the minimum time to close and we hit our mark.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 27, 2020 at 11:44 AM
Recommend's Karen

Great Experience

I felt like the proceeds moved very quickly with almost no issues. Only issue I experienced was the closing was pushed one day past the estimated date do to minor paperwork issues. But all parties involved were very helpful.

Adam's Tip: return all items to be signed promptly and ask questions about anything you’re unsure about.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 19, 2020 at 1:18 PM
Recommend's Karen

Streamline

Great experience easy to work with for our streamline. Second time working with them.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 06, 2020 at 12:02 PM
Recommend's Karen

Corey

The team was a great help getting all the paperwork moving forward

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
January 05, 2020 at 8:21 AM
Recommend's Karen

Best experience

Karen was upfront with everything I was going to need in order to get approved for a loan. She was also very transparent in communicating every step of the way which was very helpful as this is only my second house and this by far was way better than the first experience with a different company.

Jason's Tip: I would recommend Karen to anyone looking for a mortgage company to go with to call Karen at fbc mortgage

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 03, 2020 at 4:53 PM
Recommend's Karen

Excelente job

All the process was fast

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
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