Karen Grim

90% of customers would recommend Karen Grim

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Customer Reviews

4.4 of 5
120 Reviews
Responsiveness 89%
Product met needs 98%
Competitive rate 92%
August 05, 2021 at 1:59 PM
Recommend's Karen

Awesome team

Thank you for allowing me to be part of a great process such an amazing team communication was a plus follow ups was extremely incredible couldn’t ask for a better mortgage team I am please how fast and outgoing the team was if I had an option I would take the same team and do it all over again thank you fbc for the great experience

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 18, 2021 at 7:04 AM
Recommend's Karen

Amazing and easy process

They was fantastic and helpful. The process was easy and stress free.

Christopher's Tip: Make sure all documents are on time.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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June 03, 2021 at 9:40 AM
Recommend's Karen

Great

Everyone were very professional

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 03, 2021 at 10:29 PM
Recommend's Karen

Exceptional Customer Service

My loan officer was awesome, she worked day and night to accommodate and accomplish all my needs. Everything was a smooth process for my family and I and I recommend using FBC Mortgage because the service was outstanding.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 30, 2021 at 12:29 PM

Karen Grim needs to be fired

Karen Grim is by far the worst person I have ever dealt with in my life, from being unprofessional, insensitive, not caring about others time and simply just bring unresponsive. I left her 3 voicemails over the course of 4 days to still not get a reply or a call back from her. On the 5th day I was determined to get in contact with her so I called her 5 times is a row. She finally answered but with an attitude telling me that she is "a busy person,and that she doesn't have time to talk to all of her clients". I was in outrage because she was supposed to be my loan officer and IS SUPPOSED to be there to assist me with questions ans concerns. I was a client of FBC but Karen made me feel like I was someone begging her for money. She is rude on the phone and even on the day of closing her information was wrong and she caused me to give a down payment that was short. Advice to fbc, she needs to he fired. Advice to anyone assigned as karen grim being their loan officer, request a different person

Mohammed's Tip: If karen Grim reaches out to you,request a different loan officer. You will save yourself from a headache of a person

Conventional 30 Year Fixed Florida
Loan met my needs

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April 29, 2021 at 1:06 AM
Recommend's Karen

Best Mortgage Company I have ever used

From start to finish, Karen and her team stayed in contact with me. If you do your part by providing the necessary documents they request, they will use their expertise to make sure you get your mortgage approved. She is very good in what she does and will recommend her to anyone anytime. Thank you Karen

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 25, 2021 at 8:28 AM
Recommend's Karen

Exceptional

Karen Grim was fantastic very helpful in finding our new home.

VA 30 Year Fixed Florida
Closed on time
Loan met my needs

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March 30, 2021 at 6:34 PM
Recommend's Karen

I'm not sure what this field is for.

This has been an interesting process processing this load because USDA changed their system for March 2021 they had to redo everything that was already ion the system. I can't blame anyone for system changes so Karen & FBC did whatever they could for me to get this loan processed jumping through hoops for me.

Ernest's Tip: Keep in touch by way of email & phone calls

USDA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 24, 2021 at 10:46 AM

Seems like they never sold a house before

The process was not too bad in the beginning. But it seemed as if the further along the process, the worse it got. Closing Was scheduled for 1pm. I arrived to the title company and was informed they never received a closing packet from the lender. I called the lender, who was not even aware there was a closing scheduled that day. 5:30pm came around and still didn’t get keys until the next day.

VA 30 Year Fixed Florida
Loan met my needs

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March 05, 2021 at 12:04 PM
Recommend's Karen

Amazing people

amazing company both the loan officer and the processor worked with me step-by-step throughout the whole process and made it very easy and less stressful And did whatever it took to help me get approved they also help me fix my credit I would definitely recommend FBC mortgage to family and friends

Ebony's Tip: Gather any paperwork you think he may need a head of time in the processor will help you organize everything

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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January 11, 2021 at 2:24 PM
Recommend's Karen

Home purchase

I can say my loan officer Karen Grim is outstanding person she help me thru the process fbc is lucky to have her me and my daughter was so please with her and she is the kindest soul it was our first time buying a home and Karen is the best

Denise's Tip: Nothing it just takes patience

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 23, 2020 at 11:54 AM

Company Needs Work

The beginning of the experience was smooth. However, FBC needs to work on their communication when it comes to USDA. they kept setting a closing date and pushing it back by weeks and I had no idea why. Underwriting was very simple with Gregory Thomas as my processor and he kept me very motivated. Overall, FBC just needs communication help.

USDA 30 Year Fixed Florida
Loan met my needs

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December 23, 2020 at 8:31 AM
Recommend's Karen

Prompt and Professional

Karen was amazing. She kept us informed step by step and helped us to get into our home without hiccups. I'm so grateful for her help. Greg also helped ensure things kept moving for us. We love the team at FBC and know that we would not be in our home without their help.Thanks so much.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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December 01, 2020 at 8:31 AM
Recommend's Karen

What a great experience!

FBC Mortgage was very professional and kept us well informed throughout the mortgage application process. They provided very helpful video links that showed what to expect during each phase of the application. Our Loan Officer, Karen Grim, was very helpful and answered any question we had promptly. I highly recommend FBC Mortgage for your home loan.

Derek's Tip: Ask many questions, stay positive and keep God first! Be humble!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 26, 2020 at 12:17 PM
Recommend's Karen

New Home Buyer

As a first time home buyer I will say I never thought I could afford what I was able to with the help of these wonderful people. I had a positive experience and I would recommend anyone to check them out because had I not I wouldn't have the beautiful home I do now.

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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November 19, 2020 at 1:20 PM
Recommend's Karen

They made the process simple

I'm happy to have worked with Karen and everyone at FBC. They kept us informed, answer our questions and basically made the entire process simple.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 28, 2020 at 2:50 PM
Recommend's Karen

Very fast process!

Karen and her team were awesome

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
October 22, 2020 at 7:28 PM
Recommend's Karen

Karen and Gregory

These 2 are the best in any business

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2020 at 12:55 PM
Recommend's Karen

Ok

Process was ok, left in the dark a bit on things. Overall fine.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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September 18, 2020 at 9:11 PM
Recommend's Karen

Loan

Scheduled to close at 12pm ended up closing at 930pm

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 26, 2020 at 10:17 AM
Recommend's Karen

Orchid Grove

It was a great experience and all with FBC were very helpful through the loan process.

Linda's Tip: Great mortgage company to work with

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 07, 2020 at 12:12 AM
Recommend's Karen

Our New Home

FBC was great threw the processing my mortgage.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
August 05, 2020 at 11:00 AM
Recommend's Karen

Better Communication

The process was of course new for me and my husband. We didn't know anything about what we were doing. Karen is a very sweet lady however, the communication between the loan officer and the sales rep was not good at all and we were stuck in the middle having to make sure the issues were solved. We did get through it and purchased the house but i think better communication would've made this journey a little bit easier to deal with.

Dana's Tip: Make sure to stay on top of everyone involved.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 02, 2020 at 11:02 AM
Recommend's Karen

Thank you FBC Mortgage

Thank you to Karen Grim and her team for working relentlessly to buy our dream home! We appreciate everything you've done for us!

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

Share  
July 01, 2020 at 10:57 AM
Recommend's Karen

Okay but stressful

The loan process was quick but I had to to all the work in keeping the loan processor on schedule with my closing date. Also my realtor was not involved because no one really kept him in the loop of what was happening with my loan. It was an extremely stressful and annoying process. I wish it was easier, but it’s over now and I have my home.

VA 30 Year Fixed Florida
Closed on time
Loan met my needs

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June 24, 2020 at 5:48 PM
Recommend's Karen

Awesome team from FBC

Karen and her team were awesome. Karen kept me updated on every during the process. She is indeed an asset to FBC.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 10:19 AM

Can Do Better

Everything was great up until my closing date. My closing time was noon and I didn’t leave until 6:30pm because my paperwork was not ready. Needless to say, I was highly frustrated and upset.

Erick's Tip: Please verify and make sure that your file is complete before closing so you’re not waiting around all day.

FHA 30 Year Fixed Florida
Loan met my needs

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May 29, 2020 at 3:15 PM

Clean closing

Process went clean and everyone was helpful on the process almost on record time 27 days to my dream home thank fbc and thanks karen grim and jack getty 👍👍

Joanthan's Tip: Be clear with paper request to simplify the process

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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