Karen Grim

92% of customers would recommend Karen Grim

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Customer Reviews

4.4 of 5
78 Reviews
Responsiveness 91%
Product met needs 97%
Competitive rate 92%
4 days ago at 1:05 PM

Extremely stressful and totally lacking empathetic customer service

Still not over the pain and aggravation to discuss it. The final blow was waiting 5 hours at the title office to close.

Westley's Tip: Give them an organized rep

FHA 30 Year Fixed Florida
Loan met my needs

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17 days ago at 12:49 PM

Terrible Customer Service

Terrible Customer Service

Jose's Tip: Follow Up with This Lender because they do not return phone calls

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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March 04, 2020 at 10:46 AM
Recommend's Karen

Great service

Karen was very helpful and did everything to make this happen! She really guide us to make our dream come true

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 04, 2020 at 9:46 AM
Recommend's Karen

New home owner

My payment was not where i wanted it to be, everyone including the sales realtor was i a rush to close that was convent to them and not me. Things i was told didn't happen on the sales person side like no garage door opener, no touch up paint, payment not under 1400 the process was long and repeated with resending the same information several times. Letters was supposed to be written up didn't get do. Had to what 8 hours at title place with not even offer a bottle water to myself and my realtor which we are of color and other families in and out with soda, snacks and gifts. Nothing not even a follow up congratulations or thank u for using us nothing. Until this email.

Michelle's Tip: Do not use Chelsea Title company with people of color they are very disrespectful and unprofessional.

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
FHA 30 Year Fixed Florida
Responds quickly

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February 27, 2020 at 11:52 AM
Recommend's Karen

Three week closing

We were told three weeks was the minimum time to close and we hit our mark.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 27, 2020 at 11:44 AM
Recommend's Karen

Great Experience

I felt like the proceeds moved very quickly with almost no issues. Only issue I experienced was the closing was pushed one day past the estimated date do to minor paperwork issues. But all parties involved were very helpful.

Adam's Tip: return all items to be signed promptly and ask questions about anything you’re unsure about.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 19, 2020 at 1:18 PM
Recommend's Karen

Streamline

Great experience easy to work with for our streamline. Second time working with them.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 06, 2020 at 12:02 PM
Recommend's Karen

Corey

The team was a great help getting all the paperwork moving forward

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 05, 2020 at 8:21 AM
Recommend's Karen

Best experience

Karen was upfront with everything I was going to need in order to get approved for a loan. She was also very transparent in communicating every step of the way which was very helpful as this is only my second house and this by far was way better than the first experience with a different company.

Jason's Tip: I would recommend Karen to anyone looking for a mortgage company to go with to call Karen at fbc mortgage

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 03, 2020 at 4:53 PM
Recommend's Karen

Excelente job

All the process was fast

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 12, 2019 at 1:06 PM
Recommend's Karen

Loan Officer

My loan officer Karen Grin was very nice and helpful. She did everything that was in her hands to help us as first time home buyers. We are very grateful for Karen and David Stack service. Thank you

Wesley's Tip: Get all the paperwork that the Loan company needs in time. That help us so we got our house in 30 days as their promise.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 04, 2019 at 10:08 AM
Recommend's Karen

FBC Loan

FBC has been very helpful in getting us through the loan process and getting us into our new home!

FHA Florida
Responds quickly
Loan met my needs

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December 02, 2019 at 1:34 PM

Great

Karen was very responsive and helpful.

FHA Florida

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November 14, 2019 at 5:00 PM
Recommend's Karen

Great Service

Karen and staff were helpful, kind, and well put together in assisting me during the process.

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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November 13, 2019 at 4:35 PM
Recommend's Karen

Customer service

Appreciate the help from everyone at FBC mtg.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 25, 2019 at 9:52 AM
Recommend's Karen

FHA Streamline made easy

FBC made this refinance so easy and effortless. They kept us informed every step of the way with quick videos describing everything.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 24, 2019 at 8:04 PM

Dissatisfied

Would Never Do Service Again

FHA 30 Year Fixed Florida
Closed on time

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October 07, 2019 at 1:14 PM
Recommend's Karen

The Best Person!

Karen Grim is a very hardworking and patient person. My family is very thankful for all the help she put in to helping us achieve one of our dreams. The journey was very difficult and long but Karen always managed to guide us in the right path. Thank you so much once again!

Melanie's Tip: Be well informed and make sure you have everything they ask for in hand!

Other Other Florida
Closed on time
Responds quickly
Loan met my needs

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October 02, 2019 at 5:14 PM
Recommend's Karen

Great customer service!

Amazing customer service! Karen was fast and always kept me informed on what was needed for my loan and any missing documents. Karen was always professional and quick to reply to any questions I had. I am a first time home buyer and She made buying a house easy!

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 02, 2019 at 4:39 PM
Recommend's Karen

Great Job!

Karen and Greg did a great job , always responded my questions and doubts in timely manner, respectful and knowledgeable persons .

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 05, 2019 at 6:12 AM
Recommend's Karen

Starlight Homes

Comunicación, Información and the services were top notch couldn't ask for much easier transition. Thank you Team. For all that you did.

Carmelo's Tip: If you are interested in someone with knowledge this is the company for you

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 04, 2019 at 10:36 AM
Recommend's Karen

Very helpful

Karen was there every step of the way, she made the process very stress free. Kept us updated and got back to us in a timely manner.

USDA Florida
Responds quickly
Loan met my needs

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August 29, 2019 at 10:17 PM
Recommend's Karen

Review

The FBC people where always in contact with me and make this process of buying a house as easy as possible. The only complaint I have is my loan officer that was not very responsive but the rest of the team are great!

Bryant's Tip: Communication with client is essential. Always make sure that everything is done before calling for a closing.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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August 02, 2019 at 8:21 AM
Recommend's Karen

Better than before...

Used this lender to both purchase and refinance our home. It was not a pleasant experience at first. She seemed overwhelmed with work which resulted in poor communication and frustration. Unknowingly, we were assigned to her for our refinance as well. But I must admit, that it was a better experience the second time around. We received more communication and were kept updated via email. A noticeable improvement...

Lucie's Tip: Be patient. The process itself is stressful anyway and it doesn’t help getting frustrated at the people trying to help.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 31, 2019 at 1:28 PM
Recommend's Karen

New Home Owner

We worked with Karen Grim and she was very professional and kept us informed every step of the way.

USDA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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