FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
13796 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 175
October 17, 2019 at 2:21 PM

Awesome Service

I cannot begin to express how wonderful Carl Hendrix and his assistant Jacqueline have been to me. First and foremost they are absolutely pleasant to work with. They held my hand and calmed every worry I had during my loan process. They never made me feel like I was a bother. They are very attentive to their clients and respond quickly to phone calls and emails. For anyone looking for a home loan I highly recommend Carl and his team.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 17, 2019 at 10:18 AM
Recommend's Krista

Shipherd refinance

Krista Allred was excellent in the care, information provided and service. I would definitely recommend her.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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October 17, 2019 at 8:25 AM
Recommend's Kevin

Good

Kevin was very nice and helpful throughout the whole process, he always got back to me quickly with questions and concerns.

Desiree's Tip: It did take quite a bit longer than expected or what we had planned for.

Loan Officer
Other 30 Year Fixed Kentucky
Responds quickly
Loan met my needs
Branch: Owensboro, KY
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October 17, 2019 at 7:43 AM
Recommend's Kim

Completely Satisfied

Thank you for everything! Everything was great from start to finish.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 17, 2019 at 7:33 AM

Great experience

Josh was always available and extremely helpful in reviewing all of my options. Would highly recommend FBC.

FHA Louisiana
Closed on time
Responds quickly
Loan met my needs

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October 17, 2019 at 7:10 AM

N/A

Love working with Kristen, she is very thorough and keeps me updated along the way.

FHA 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs

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October 17, 2019 at 6:30 AM
Recommend's Greg

Efficient mortgage process

Greg was extremely helpful and friendly in guiding us through the mortgage application maze. This is not my first mortgage by a long shot but things have changed immensely since the 08 meltdown .

Jon's Tip: Be very thorough in compiling your financial records including recording where your funds come from for down payments and miscellaneous bank deposits.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: City of Westlake, FL
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October 16, 2019 at 10:30 PM
Recommend's Matthew

There is no way someone else can do it easier

From the start until the end of the process they have been wonderful with me. Their email responds have been no later than 5 min. Extremely helpful with anything I needed and every question answer in the best way possible. I could call Julie even at 10 pm and she would answer. I am very thankful to have business with people like FBC Mortage, LLC has as employees.

Besa's Tip: If you want things to go nice and smooth, be prepared with all your documents.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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October 16, 2019 at 9:58 PM

Great service overall

Enjoyed working with FBC. They made the home loan process smooth

FHA 30 Year Fixed Louisiana
Closed on time
Responds quickly
Loan met my needs

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October 16, 2019 at 9:42 PM
Recommend's Kevin

Decent experience

Overall had a great experience with FBC and Kevin. There were a few things that were a tad annoying along the way when it came to signing documents but overall it was good. Also, a few times I did not get a response back from loan officer and had to reach out again.

Loan Officer
USDA 30 Year Fixed Kentucky
Closed on time
Loan met my needs
Branch: Owensboro, KY
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October 16, 2019 at 8:58 PM

Happy homeowners.

I cant lie about how difficult the whole journey of buying a home was. FBC Mortgage guided is in every steps and made sure we were always understanding every single guideline in order to keep moving forward in the process.

FHA 30 Year Fixed Texas
Responds quickly
Loan met my needs

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October 16, 2019 at 3:49 PM

1632

these folks are the best. Everyone that touched my file was very knowledgeable and super quick to respond. I cant imagine having a better experience. Side note: FBC took the time to renegotiate my rate with the bank once the appraisal came in higher than I expected. Im not sure how it all works, but they definitely took the extra effort to get me the best deal possible. If you are lucky, you will get Alison as your point of contact, but they are all great.

Milota's Tip: Just listen to their advice - they always seemed to guide me in the right direction

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 16, 2019 at 3:18 PM

VA Loan Refinance

We had a very good experience with refinancing our original mortgage in order to receive a lower finance rate. Bonnie Robey kept us well informed and assisted us in the entire process. She helped us get through a computer glitch (no one's fault!) until it was resolved. We very much enjoyed working with her and FBC.

Louis's Tip: Make sure that you receive the services of a loan officer such as Bonnie Robey.

VA 30 Year Fixed Kentucky
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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October 16, 2019 at 2:44 PM

Great experience

This was the second time dealing with FBC and Jay Holmes and both times was an absolute pleasure. Jay answers the phone or calls back very quickly. Any and all questions were answered in depth and in a way that someone who doesn’t do loans everyday could understand. Would highly recommend using him again.

Conventional 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs

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October 16, 2019 at 1:17 PM
Recommend's Quita

Great Help!

Thanks for all you help and answering all our questions !

William's Tip: Keep up the great customer service!

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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