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Reviews for Scott Fosgate
Unsatisfactory Customer Service
Customer service needs tremendous improvement. Audra was not super helpful in the beginning but got better and friendlier towards the end. Only person we were satisfied with was Tarek who offered good customer service throughout the entire process. Scott Fosgate never returned our call nor our realtor’s call to get answer with an issue we found out about during our 2 1/2 hr wait at the title company. Escrow was supposed to close on Dec 15, we asked to move it one day later to the 16th since our flight was scheduled to land late afternoon on the 15th. We were excited going to the title company to sign the final papers only to find out there was an issue with the gift money which we were not told about. After our long wait at the title office our excitement subsided bcuz we couldn’t close escrow that day even though on paper they indicated escrow closed Dec 16. We had to drive back to the Brentwood office half hr away the following day Dec 17, waited another half hour cuz paperwork wasn’t ready and no one came out to inform us what was happening. Very frustrating but thankfully the transaction finally closed that day. Nice gesture by the title company to give us a bottle of wine from Trader Joe’s but customer service still needs much needed improvement as far as FBC Mortgage and Ark Title are concerned.
Darrell's Tip: Improve your communication with your clients and return phone calls in a timely manner. Don’t partner with Ark Title Company and instead use a different title company with better customer service
Conventional 30 Year Fixed Tennessee
Amazing Team!
Scott and Tarek were beyond amazing and so incredibly patient!! They answered all our questions, dealt with setbacks beyond our control and soothed our anxiety. There’s not enough nice things we can say.
Lawrence's Tip: Patient Knowledgeable Easy to communicate with
FHA 30 Year Fixed Florida
Holmes
The process was made easy due to communication and simple steps to follow. I was able to see what stage my application was at during the process and what was the next step.
Paul's Tip: A lot of questions are answered just by the communication you received. No need to call and speak to a person directly.
Conventional 30 Year Fixed Florida
Easiest Refi I've ever Done!
Kevin Houck and Scott Fosgate made refinancing my home the easiest thing I've ever done. Their team was fast, efficient and completely on top of all tasks the entire time. I appreciated the professional videos, giving an overview of what to expect for each step, it's so helpful for first-timers! I highly, highly recommend using FBC Mortgage for all your lending needs!! They will exceed your expectations.
Conventional 30 Year Fixed Florida
Easy Breezy
The service and updates every step of the way throughout this process was amazing. I’ve refinanced and purchased several homes and FBC by far was the smoothest transaction I’ve had. They really have their stuff together!
Conventional 30 Year Fixed Florida
Great Service, Very Easy
This is our second time going with Scott and his team for our refinance. He is so easy to work with, super knowledgeable and speaks the language to make things easy to understand to grasp the process and expectation.
Conventional 30 Year Fixed Florida
Customer Service at it's Best!!!!
I normally don't leave reviews but I had to make an exception. My wife and I were so impressed with Scott Fosgate and the FBC team. Scott was so nice and understanding when it came to all of our questions and concerns. We felt he was looking out for our best interests in regards to our loan. Thank you so much Scott and I will be sure to recommend you anyone I know looking for a loan!!!
James's Tip: Watch the videos they email as they are great reminders!
Conventional 30 Year Fixed Tennessee
Great service all around
This is my 3rd time using FBC and they didn’t disappoint. Every experience has been seamless and this was no different. Scott and his team were great to work with and the process went very smoothly.
Conventional 30 Year Fixed Florida
Awesome Job!
Scott and his team were a pleasure to work with. They took the time to answer any of my questions before I even locked in my financing with them. They are very friendly, helpful, and understand what you're looking for. They are most definitely here to help you with the purchase of the new house. They make the process smooth and painless. Super competitive interest rates as well.
Conventional Florida
Best lender & customer service
This is my second time using Scott Fosgate and his team for a mortgage. He is so knowledgeable, helpful and always patient to answer my many questions. He’s great about laying out the different options and helping guide me through what makes the most sense for me. His team is responsive and very easy to work with. Tarek was very responsive and always willing to answer my questions. I highly recommend Scott & his team and they will continue to be our ‘go to’ mortgage company.
Zachary's Tip: Don’t be shy to ask questions, even if you think it might be silly.