Lee Utley

93% of customers would recommend Lee Utley

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Customer Reviews

4.6 of 5
74 Reviews
Responsiveness 100%
Product met needs 99%
Competitive rate 96%
March 30, 2018 at 6:31 AM
Recommend's Lee

Great Service

Lee was excellent to work with, helping to guide us through the process the entire way.

Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 02, 2018 at 3:51 PM
Recommend's Lee

Thanks

Lee and Leigh Ann we're very helpful, returned calls in a timely manner and showed sincere concern

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 02, 2018 at 3:47 PM
Recommend's Lee

Thanks

Lee was very helpful and answered all of my questions. I didn't like the fact that Adams wouldn't allow outside finance companies.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 27, 2018 at 7:23 PM
Recommend's Lee

Great Lender Services

Lee Utley at FBC Mortgage accepted us when we felt like our mortgage quote was too high with the lender we were already using and he was willing to look over the quote and let us know how he would be able to save us over $2000 off our cash at closing (that's huge!). FBC also shopped around for us on home insurance and we received an awesome quote. The experience was phenomenal as Lee answered all of our questions and made everything clear. He completed our closing process in less than three weeks and made it easy and not stressful whatsoever. I would HIGHLY recommend his lending services.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 26, 2018 at 7:46 AM

Frustrated JWB customer

Lee was not very friendly or personable. It is absolutely crazy how many docs I had to send in to get this closed. I have 7 other investment properties, great credit and a 10+ year work history and they still needed me to get my boss to sign off on a few docs. It took forever and at least once a week I was requested to send in more doc. The even crazier thing is- a month before, I had sent in all this stuff originally on a property where the appraisal didn't come back. They still needed everything again.

Bret's Tip: Be ready to send in every piece of document you have and be patient.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan, we may be required to ask for documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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October 22, 2017 at 12:50 PM
Recommend's Lee

Good

We hit both types above as Consumer and Realtor. I and my mother in law were the consumers and my wife was the realtor. We tried to be responsive to every request and for the most part met that standard we set for ourselves. Everything went well until the day before closing and I am not sure if that was nerves on our part but it seemed like parties within the company were not communicating with each other as we felt like we were providing duplicate information to them. We were advised that we had gotten the loan but still the underwriters were requesting more and more verification of our funds and the origin. In the end we closed, but I was afraid there was going to be one more document. My wife states she would use FBC for future clients because she is familiar with their process and would want to make the experience smoother. All of the personnel were awesome that were our point of contacts

Samuel's Tip: Be sure to have a realtor to help with the process, as there are issues that arise that could help with keeping the calm amongst all parties up to closing.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 11, 2017 at 10:20 AM
Recommend's Lee

AWESOME TEAM!!!

I recently got a FHA mortgage through FBC, my realtor introduce me to Lee Utley, the day before I spoke with Lee on the phone my husband and I were denied a mortgage just days before closing, I gave Lee all the details and just a little bit of financial information and right away he was able to help me, within hours I had a pre-approval and I was on my way to securing a mortgage! The team that Lee works with consisting of Tyler Ratay and Leigh Ann Harrison were amazing! These two ladies answered every question I had, and believe me I had plenty! These two ladies also went out of their way to inform me daily about what was going on with my process knowing I had had a bad experience before finding FBC, I even receive text messages and emails late into the evening and on the weekends, I often joked with them they really needed to turn the laptop off. Due to some issues on my end nothing having to do with the mortgage company itself, there was a holdup and the closing took a little longer than expected, Lee and his team helped me out tremendously by telling me exactly what I needed to do to solve these problems quickly and efficiently, and now I'm sitting in my brand new home writing this review! If you need a mortgage FBC is the way to go I suggest you request Lee Utley and his magnificent team, you will not be disappointed. Tyler and Leann this one's for you ladies!

Sheri's Tip: Request Lee Utley's team!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 05, 2017 at 2:27 PM
Recommend's Lee

FAR EXCEEDED MY EXPECTATIONS!

First time buyer with limited knowledge. When I called Lee Utley, he was out of town but quickly returned my call and was more than willing to answer any questions I had. I stopped by the office the following day and Tyler Ratay got the process started for me. I left town for three weeks due to a hurricane and military leave, but Tyler kept me updated the entire time I was gone. She provided exceptional service and informed me of the documents she needed from me in order to make sure we met the closing date. I am extremely grateful for this team's hard work in making sure we closed within a month! I would highly recommend their services! Thank you Lee, Tyler, and LeighAnn!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 04, 2017 at 4:14 PM
Recommend's Lee

Great experience

My wife and I had a great experience working with Lee on a loan for our new home. Two years ago our loan company was a national company and the difference was night and day. Lee and his team provided an exceptional and personalized experience where I felt I was his only priority. He kept in touch throughout the entire process and met us at closing. I especially appreciated when we had trouble finding certain documents he was more than willing to obtain them for us and even assisted with helping us get Homeowners Insurance. I really don't know how he could have made the process any smoother.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 13, 2017 at 10:59 PM
Recommend's Lee

Great team

Thank you Lee & Tyler for assisting my family during our home purchase process. Job well done

Sharena's Tip: Continue doing what you do best keeping the customers informed and happy

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 13, 2017 at 4:09 PM
Recommend's Lee

Easy to work with!

Tyler Ratay and Lee Utley were great to work with...I had an excellent experience with both of them and LeighAnn Harrison, my processor. My Loan didn't close on time, but it had nothing to do with FBC. First, there was a flood insurance issue problem and once that was settled, my seller had severe financial difficulties, which delayed my closing for another two weeks. I couldn't have been more pleased with FBC. All along, Tyler assured me that I had a clean file and wouldn't have any problems closing with them, but until you received the final closing document and hear the words "cleared to close", you're on edge.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 06, 2017 at 2:50 PM
Recommend's Lee

Fantastic thorough job

Lee and Tyler did am absolutely incredible job of getting our mortgage done in a short time frame.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 12, 2017 at 9:48 PM
Recommend's Lee

Jill Sheppard

FBC Mortgage and all the people that helped me buy my house made me feel very confident everything was going to be done right. The process was smooth and they answered all my questions and offered great advice.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 06, 2017 at 10:28 AM
Recommend's Lee

New Home Loan

Lee Utley and his Assistant Leighton Ann helped my wife and I get a new house built. They were thorough with paperwork s needed for loan. Thanks Lee

Rickey Lazai's Tip: Keep your paperwork in order old and new. Have a main person in your Bank or Credit Union for your paperwork and statements.

FHA 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 04, 2017 at 10:50 PM
Recommend's Lee

follow up

Very last minute with final docs which almost delayed closing

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will using your specific situation to make every attempt to better our Company. We appreciate your business and thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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