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Reviews for Lee Utley
Very patient and professional
Mr Utley and staff very extremely professional and kept me informed through every step of the process..they were understanding and made this process smoother in spite of some obstacles.thank you Fbc team
Gary's Tip: Dont hestitate to ask as many questions about the home buying process ...no matter how minor ypu may think they are
VA 30 Year Fixed Florida
Excellent communication and step by step help
The process was very long and extremely detailed especially on the underwriters side. FBC was extremely patient and worked well and communicated well with me throughout the process.
Melvin's Tip: I would suggest that the underwriters twin themselves better in immigration laws as any form of misinterpretation adds a lot of unnecessary work on clients side.
FHA 30 Year Fixed North Carolina
Homeowner
I had a great experience with Lee. He kept me on track and got me to closing on time.
Conventional 15 Year Fixed Florida
Crazy,but relentless
As someone with knowledge of the industry as a lender, mortgage loan processor, and underwriting, I was bit taken back by the last minute request for information. But, Lee, Leigh Ann and Tyler sent the extra mile to secure our closing. They were relentless
Brian's Tip: Be prepared for the unexpected, ask questions and stay in contact with your loan officer
FHA 30 Year Fixed Florida
A Step Above All Others
FBC Mortgage Company made the experience of buying a home enjoyable as they pay attention to the many details needed and made everything go perfect. Someone on their team was always there to guide and answer the many questions. They do not disappoint.
Melodie's Tip: Relax and trust their guidance.
FHA 30 Year Fixed Florida
First Time Homeowner
I am a first time home buyer and therefore this entire process was very foreign to me. Lee and his team helped me every step of the way! Any time that I had a question or concern they were there to assist.
Kelvin's Tip: Be sure that you understand what is needed of you and return the requested materials as promptly as possible.
Conventional 30 Year Fixed Florida
Branch Manager
Very helpful every step of the way, answered all my questions.
VA 30 Year Fixed Florida
FBC MORTGAGE LEE UTLEY
GREAT EXPERIENCE IN BUYING OUR NEW HOME. FROM THE TIME WE CHOSE THE HOUSE TO CLOSING DATE WAS 31 DAYS. ALWAYS KEPT US INFORMED ON WHAT WAS NEEDED AND CHECKED IN ON A REGULAR BASIS. OUTSTANDING CUSTOMER SERVICE.
VA 30 Year Fixed Florida
Great result
Easy team to work with and great customer service
Conventional Georgia
No attention to details
Unfortunately, this experience was not a good one. The first issue was that there wasn’t one designated person responsible for reviewing the loan as it went through the process. If that were the case, a lot of unnecessary phone calls, emails and paperwork would have been alleviated. They requested unnecessary documents on numerous occasions and no one seemed to know what paperwork they already had from a previous loan.Way too many errors were made and subsequently our experience was horrific for a simple refinance. We will not be using FBC in the future for any of our mortgage needs. Also, you should really do your homework on Landmark Title as they could really care less about details. For example, we were suppose to close on a Monday and the prior Friday afternoon we had not received a phone call for the scheduled time. Approximately 3 pm, we called the title company for the time and were told the time was not on the schedule. In closing, there was a noticeable lack of concern on all persons working on our refinance. I guess that’s what corporate has come down to, just hire a body to push the paperwork. Very sad!
John's Tip: Stop sending those stupid cartoon videos as they are insulting. FBC is supposed to be a professional organization and it seems to be run by children.
Conventional 30 Year Fixed Florida
Seemless
The entire process was simple, easy and quick. Through the efforts of Mr Utley, I was surprised to find out that I qualified for another VA loan which saved us a tremendous amount of money.
VA 30 Year Fixed Florida
THE SCARLETT'S
Everyone at FBC Mortgage made my home buying experience seamless. This is my 3rd home purchase and the best experience with a lender. I want to give a special thank you to Lee Utley, Tyler Ratay, and Leighann Harrison you guys are the best.
Yashekia's Tip: If you have any questions or concerns during your loan process, never be afraid to ask Lee and his team are always available for you.
FHA 30 Year Fixed Florida
Gertrude Lokerson
I was treated very professionally and loan was approved in record time
Charles's Tip: You can trust lee Utley to have your best interest at heart
Conventional 30 Year Fixed Florida
Amazing company
Me and my fiancé just closed on our first house and we couldn’t have done this without FBC mortgage I can’t say enough about this company! Tyler Ratay is seriously the best she helped us every step of the way and kept us so informed on the different steps. I would recommend working with her and her team any day!
FHA 30 Year Fixed Georgia
Very informative
I am a first time homemade and they was very helpful with ALL the questions I had. Always retired my calls and emails in a timely fashion. They always let me know what documents were needed and was very patient with me getting them back to them.
Kristi's Tip: Never be afraid to Ask every and any questions you can think of
Conventional 30 Year Fixed Florida
