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Reviews for Kevin Townsend
Misinformed
I went with this lender because the builder chose it. I already had a lender who I had a great relationship with but was not able to get any incentives. I rate 2 stars because of poor communication. I rarely heard from my lender unless I called them. I explained from the beginning that I didn't want to buy points and I would wait for interest rates until closer to closing. When I locked the rate early, it was not explained that I was buying points to lower the rate and since I didn't understand the paperwork, nor did the lender go over it with me, I was surprised at closing with a big fee to buy points to lock the rate. Ibwas also promised when I locked the rate that if rates went lower before my closing, we could relock. I called twice to discuss this as my closing date got closer and it was explained that it wouldn't be worth it. I was not happy at closing to have someone else explain the paperwork to me because my lender couldn't do a better job.
Jennifer's Tip: Allow clients to choose their own lender and still get incentives for closing costs. Improve communication. Have someone go over the paperwork line by line because most people don't know what they are looking at.
Conventional 30 Year Fixed Alabama
Exceptional Service
Kevin and Pamela were great. They are both knowledgeable, patient, and exceptional problem solvers.
Keteya's Tip: I wish that the process was shorter. The submission of paperwork was extremely overwhelming.
Conventional 30 Year Fixed Florida
Superb service
Kevin and the team went the extra mile to get us the loan we needed. All team members were professional and made you feel they had your goals at heart. Would recommend RMC to anyone needind a loan. Thanks to all.
Conventional 30 Year Fixed Florida
Kevin is THE BEST Loan Officer
Working with Kevin was not only a pleasure but also stress free in a highly stressful situation. This was my first FHA loan and it was incredibly complex for me. Kevin was patient while educating me as well as he was quick to resolve problems created by others. Kevin is a no nonsense professional with a kind spirit that made this entire process easy Peasy. Kevin deserves a raise!
FHA 30 Year Fixed Florida
Excellent Team
This entire team at RMC; from Kevin to Jennifer and Pamela Wolfgang has been fantastic. From day one they have shown me and my daughter nothing but respect, honestly, and worked very on our behalf to get us approved for our home mortgage loan. I was very surprised at all the support we received on all aspects of the process. I asked thousands of questions and they always got back with me in a timely manner. They were very professional and personable. I am grateful and was blessed to have such amazing team.
Shawntrell's Tip: Never be scared to ask as many questions you need. They will get the answers and the information to you. Be patient because they are working on your behalf.
FHA 30 Year Fixed Florida
Loan processing experience
Mr. Kevin TOWNSEND Is a great professional and was very cooperative throughout the loan application and approval process.
Babasaheb's Tip: Loan processor needs to be very clear and specific regarding documents requirement and timeframe when needed. Communication with customer needs to be timely, our experience with loan processor was less than adequate / satisfactory. Mr. Kevin Townsend was very professional, responsive ,responsible and respectful . I was easy to communate with him and later with Loan officer’s over all performance was less than adequate/satisfactory. RMC needs to clearly state the types of specific documentation needed to get final approval at the beginning of loan application & not Waite until last minute in the process. Further loan processor needs to be communicating in a they manner to answer the customer needs/ questions! Loan officer and his assistant ( Ms Stephanie Trang ) provided excellent service in a professional manner.6