Kevin Townsend

97% of customers would recommend Kevin Townsend

Are you a customer of Kevin Townsend?

Customer Reviews

4.7 of 5
34 Reviews
Responsiveness 91%
Product met needs 97%
Competitive rate 88%

Reviews for Kevin Townsend

17 days ago at 1:41 PM
Recommend's Kevin

10524 Maidstone Cove

The process was a bit rocky but Kevin took care of me

LaToya's Tip: Please train your processors on their job. Make sure they are knowledgeable before they speak with the client. Have them contact the client on a regular instead of the client having to track down the processor.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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17 days ago at 1:35 PM
Recommend's Kevin

10525 Maidstone Cove

The process was Rocky however Kevin kept my mind at ease

LaToya's Tip: Please communicate the process to the clients. Keep them in the loop and we’ll informed. Communicate information with your counterparts so everyone is on the same page.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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July 11, 2018 at 6:50 PM
Recommend's Kevin

Kevin is awsome!

Kevin took awsome care of us! We would recommend Fbc to family and friends.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2018 at 3:40 PM
Recommend's Kevin

Awesome

Kevin was very helpful and knowledgeable during the entire home buying process. He is quick to respond to calls text or email.

Travis's Tip: Call Kevin he's great.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 30, 2018 at 9:36 AM
Recommend's Kevin

Absolutely Outstanding

I would give this guy ten stars if it was an option. Always readily available at any time and was pleasant to talk to. Made the process simple even though we were doing it on an expedited timeline. Kevin made sure I was happy with the funding process.

Rob's Tip: Get Kevin Yownsend. Done

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 22, 2018 at 1:08 PM
Recommend's Kevin

Very helpful

Kevin, help us complete or first home purchase, and answered all those first time home buyer questions. He was quick to respond when we had questions.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 20, 2018 at 11:13 AM
Recommend's Kevin

VA Home Mortgage

Very satisfied with all the help and efficiency in obtaining our home loan. Kevin Townsend was very helpful in guiding us through all procedures. Would highly recommend Kevin and the FBC Company to other future home buyers.

VA Florida
Closed on time
Responds quickly
Loan met my needs

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March 29, 2018 at 7:06 PM
Recommend's Kevin

Satisfied

Kevin was very informative, helpful, understanding & patient with me throughout this long stressful process. I was so grateful for his service, thank you.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 29, 2018 at 6:59 PM
Recommend's Kevin

Knowledgeable and Caring

Kevin communication skills are fantastic. Night/weekends he was always very quick to respond to our questions and concerns. We appreciate his hard work with our new construction home.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 21, 2018 at 11:18 AM
Recommend's Kevin

Outstanding

The efficiency and professional manner that this company works with is amazing! I would highly recommend them to anyone applying for a home loan! They are on top of the ball and always available for questions!

Bill's Tip: Dont be afraid to ask questions! They will be there to help guide you!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 31, 2018 at 10:32 AM
Recommend's Kevin

Griffith

Kevin was very helpful. We were surprised he called on a Saturday and worked with us late into the night when we needed it. He was always SUPER quick to respond to my MANY questions. It was a very smooth process working with him! Thanks so much!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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December 31, 2017 at 1:12 PM
Recommend's Kevin

The Absolute Best!

I don’t think I have the words to adequately describe how amazing Kevin was to my husband and I throughout our homebuying experience. From beginning to end, Kevin made us feel like he was truly on our side. We never felt as though any questions we had would not be answered because he was very responsive to all of our emails, calls, and texts. He provided thorough explanations for everything and we were well prepared for our closing appointment. If we had to go through this process all over again, we would not hesitate to choose Kevin as our Loan Officer!

FHA Florida
Responds quickly
Loan met my needs

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December 27, 2017 at 1:37 PM
Recommend's Kevin

Great!!!!

Amazing to work with, very helpful through entire process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 15, 2017 at 9:34 AM
Recommend's Kevin

Smooth Process

Kevin was always attentive to our requests and when we had questions he always provided an answer quickly. He was helpful in coordinating with all the other departments involved with our financing.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 02, 2017 at 3:31 PM
Recommend's Kevin

GREAT SERVICE

THANKFULLY EVERYTHING WENT VERY SMOOTHLY AND WE WERE KEPT UP TO DATE ON THE ENTIRE PROCESS

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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October 26, 2017 at 3:01 PM
Recommend's Kevin

FBC closing review

It was a very efficient mail away closing

Thanh's Tip: make sure all document are submitted for a timely closing

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 25, 2017 at 7:23 PM
Recommend's Kevin

Charles Thompson

We were very pleased with Kevin and his team. I would highly recommend him to help anyone who is interested in purchasing a home.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 02, 2017 at 10:59 AM
Recommend's Kevin

Mortgage

Has been a seamless experience from start to finish. I was nervous as a first time home buyer but the team walked me through every step. Thanks to Kevin, and Ann Gilmour who helped wade though the paperwork needed.

Elaine's Tip: Don't be afraid to call or text. They respond quickly and give you answers to help with the next step.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2017 at 2:03 PM
Recommend's Kevin

Easy process

Very easy process. Answers all questions and concerns quickly.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 14, 2017 at 8:42 AM
Recommend's Kevin

Customer Service

As first time home buyers, we are so grateful for the service we received. We had heard all the horror stories from other people, but our experience was the opposite. Everyone treated us as if we were their only customer. All our questions were answered and we were kept abreast of everything going on. I highly recommend FBC to anyone buying a house.

Bert's Tip: Don't be afraid to ask questions.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 07, 2017 at 2:05 PM
Recommend's Kevin

Awesome

Simple and easy. They made instructions clear and precise and was able to answer important questions in a timely manner.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 07, 2017 at 12:33 PM
Recommend's Kevin

FBC was great.

We had a great experience with FBC mortgage. Everyone we had contact with went out of their way to make the process as smooth as possible. They were very helpful and informative. Made our new house dream come true. Thank you FBC.

Sherill's Tip: Use FBC, you will not regret it.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 08, 2016 at 12:15 PM
Recommend's Kevin

Review

I enjoyed working with Mr. Kevin, he was awesome!!! He made the home buying process a little less stressful and for that I say Thank you!!!!

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 06, 2016 at 10:59 PM
Recommend's Kevin

Great Customer Service

My load officer, Kevin was very friendly in person and over the phone and; attentive to my needs and millions of questions I had. He always keep me updated during the loan process to the very end. He made sure I got the rate and do money out of pocket. Kudos to Kevin!!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 24, 2016 at 12:24 PM
Recommend's Kevin

What???

Review of Kevin or the Loan Company???

Bridget's Tip: Kevin was awesome!

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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January 23, 2016 at 10:59 PM

Great Experience

Our Loan officer was very honest and answered every question we had. He always communicated with us in a timely fashion! Our loan process was extremely smooth.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 31, 2015 at 8:09 AM
Recommend's Kevin

FBC

After some issues with our initial loan officer leaving the company. Kevin stepped up and did an excellent job.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 30, 2015 at 3:14 PM

What a disaster!!!!

Slow delay in starting the mortgage process - had to make numerous call to Kevin to get it started. It wasn't until I would contact FBC that I would get calls returned. Did not pull my credit in timely manner after I repaired issues with credit bureaus. Did not fully explain terms of the loan - I am now paying PMI because of this for an additional $112 per month. Had to sign CD three times in one day while I was travelling to Florida because the number kept changing. Did not receive my final dollar figure for closing in a timely manner (I was suppose to get it 48 hours in advance as per the law). I could go on and on regarding this process. I am going to tell everyone I know to avoid FBC.

Joel's Tip: Find a better lender.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Florida
Closed on time

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