Kevin Townsend

98% of customers would recommend Kevin Townsend

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Customer Reviews

4.7 of 5
49 Reviews
Responsiveness 94%
Product met needs 96%
Competitive rate 89%

Reviews for Kevin Townsend

October 04, 2019 at 5:26 PM
Recommend's Kevin

Schroeder 8 Lewisdale Ln

Assuming a mortgage through FBC was a fairly easy/smooth process with the guidance of Mr Townsend who was fully engaged and seemed very knowledgeable about the product we chose to use.

Christopher's Tip: Only issue or concern I had was the follow up on time sensitive documents that needed to be to the underwriter XX amount of days prior to closing. I had to call/email FBC inquiring on the doc which was not addressed and had us miss the closing date. If I didn’t inquire on the doc who knows how long we would/could have been postponed.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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October 03, 2019 at 9:24 AM
Recommend's Kevin

Great Experience!

I thoroughly enjoyed working with Kevin during my home buying process. He was very responsive & quick to respond at that. He even offered me credits & weighed in on his expertise with my homeowners insurance. His professionalism & assistance was a delightful experience. I give Kevin my strongest recommendations.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 02, 2019 at 3:58 PM
Recommend's Kevin

Outstanding Company!!

From day one, FBC and all of the employees I had a pleasure of doing business with to obtain my first home, was excellent! They went above and beyond to make sure the home buying experience was great for me! From requesting the documents I needed to secure my home to even given me a call just to check if my nerves wasn't getting the best of me, they were absolutely amazing! I couldn't have chosen a better mortgage company!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 11:29 AM
Recommend's Kevin

Coleman home

Everyone from beginning to the end was amazing!!! I love Kevin he made me and my family feel as ease and he worked so hard to get us a good rate and get us into this home!!! He also answer my texts and emails promptly and it was a joy to talk with him and Our closer Ralph was amazing and funny and made the close fun instead this long boring process of just signing papers

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 07, 2019 at 5:13 PM
Recommend's Kevin

Laccardius Randall

Outstanding job by Kevin, he made it easy for me and when we had an issue, he was so professional.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 25, 2019 at 5:16 PM
Recommend's Kevin

FBC delivers!

Kevin went above and beyond and he was always available! Thank you..

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 04, 2019 at 9:24 AM
Recommend's Kevin

Awesome

Kevin did a Wonderful job. He went above and beyond to make our dream come true for owning our dream home. It was not as bad and scary with Kevin Townsend on my team. Thank you

Sarah's Tip: Listen Have all your paperwork

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 11, 2019 at 1:12 PM
Recommend's Kevin

Amazing service

Kevin is very informative. He let us know all the details we needed to know

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 09, 2019 at 12:40 PM
Recommend's Kevin

Florida Home

I would have liked to have the entire paperwork completed much earlier. the process started a bit late.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly

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April 09, 2019 at 8:58 AM
Recommend's Kevin

Great FBC service

Kevin and Elizabeth both were awesome to deal with during the build and loan process. They were on top of things when we had questions. The loan process was informative and smooth.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 03, 2019 at 11:26 AM
Recommend's Kevin

Awesome Loan officer

Kevin was awesome from the very beginning!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2019 at 11:25 AM
Recommend's Kevin

Awesome Loan officer

Kevin was awesome from the very beginning!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 06, 2019 at 1:46 PM
Recommend's Kevin

TOP NOTCH SERVICE

FBC MADE THE EXPERIENCE OF BUYING A HOME STRESS FREE. COMMUNICATION WAS GREAT. THEY KEPT ME IN THE LOOP THROUGH OUT THE ENTIRE PROCESS.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 05, 2018 at 10:51 AM
Recommend's Kevin

Lender Review

This process for me can only be described with one word, stressful.

Anjanita's Tip: Once you decide to start the process, don't do anything else involving finances.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan transaction and the new contract presented, we may have had to ask for documents repeatedly due to the agency requirements and last minute conditions. We regret any miscommunication or stressful scenarios. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 02, 2018 at 7:32 AM
Recommend's Kevin

My Maronda Home Palm Coast

Although a bit nerve racking with rates going higher, Kevin Townsend was as reassuring as could be! He listened to my concerns, took the time to respond in earnest, and was a pleasure to work with. The fact that he is veteran brings a certain level of empathy, or knowledge to the table. Military families always have different levels of stress and housing/buying a home is a major stressor.

Anna's Tip: I told Kevin that I would recommend FBC in the future!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 31, 2018 at 1:41 PM
Recommend's Kevin

10524 Maidstone Cove

The process was a bit rocky but Kevin took care of me

LaToya's Tip: Please train your processors on their job. Make sure they are knowledgeable before they speak with the client. Have them contact the client on a regular instead of the client having to track down the processor.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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July 31, 2018 at 1:35 PM
Recommend's Kevin

10525 Maidstone Cove

The process was Rocky however Kevin kept my mind at ease

LaToya's Tip: Please communicate the process to the clients. Keep them in the loop and we’ll informed. Communicate information with your counterparts so everyone is on the same page.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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July 11, 2018 at 6:50 PM
Recommend's Kevin

Kevin is awsome!

Kevin took awsome care of us! We would recommend Fbc to family and friends.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2018 at 3:40 PM
Recommend's Kevin

Awesome

Kevin was very helpful and knowledgeable during the entire home buying process. He is quick to respond to calls text or email.

Travis's Tip: Call Kevin he's great.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 30, 2018 at 9:36 AM
Recommend's Kevin

Absolutely Outstanding

I would give this guy ten stars if it was an option. Always readily available at any time and was pleasant to talk to. Made the process simple even though we were doing it on an expedited timeline. Kevin made sure I was happy with the funding process.

Rob's Tip: Get Kevin Yownsend. Done

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 22, 2018 at 1:08 PM
Recommend's Kevin

Very helpful

Kevin, help us complete or first home purchase, and answered all those first time home buyer questions. He was quick to respond when we had questions.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 20, 2018 at 11:13 AM
Recommend's Kevin

VA Home Mortgage

Very satisfied with all the help and efficiency in obtaining our home loan. Kevin Townsend was very helpful in guiding us through all procedures. Would highly recommend Kevin and the FBC Company to other future home buyers.

VA Florida
Closed on time
Responds quickly
Loan met my needs

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March 29, 2018 at 7:06 PM
Recommend's Kevin

Satisfied

Kevin was very informative, helpful, understanding & patient with me throughout this long stressful process. I was so grateful for his service, thank you.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 29, 2018 at 6:59 PM
Recommend's Kevin

Knowledgeable and Caring

Kevin communication skills are fantastic. Night/weekends he was always very quick to respond to our questions and concerns. We appreciate his hard work with our new construction home.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 21, 2018 at 11:18 AM
Recommend's Kevin

Outstanding

The efficiency and professional manner that this company works with is amazing! I would highly recommend them to anyone applying for a home loan! They are on top of the ball and always available for questions!

Bill's Tip: Dont be afraid to ask questions! They will be there to help guide you!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 31, 2018 at 10:32 AM
Recommend's Kevin

Griffith

Kevin was very helpful. We were surprised he called on a Saturday and worked with us late into the night when we needed it. He was always SUPER quick to respond to my MANY questions. It was a very smooth process working with him! Thanks so much!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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December 31, 2017 at 1:12 PM
Recommend's Kevin

The Absolute Best!

I don’t think I have the words to adequately describe how amazing Kevin was to my husband and I throughout our homebuying experience. From beginning to end, Kevin made us feel like he was truly on our side. We never felt as though any questions we had would not be answered because he was very responsive to all of our emails, calls, and texts. He provided thorough explanations for everything and we were well prepared for our closing appointment. If we had to go through this process all over again, we would not hesitate to choose Kevin as our Loan Officer!

FHA Florida
Responds quickly
Loan met my needs

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December 27, 2017 at 1:37 PM
Recommend's Kevin

Great!!!!

Amazing to work with, very helpful through entire process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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