Reviews for Kevin Townsend
The Absolute Best!
I don’t think I have the words to adequately describe how amazing Kevin was to my husband and I throughout our homebuying experience. From beginning to end, Kevin made us feel like he was truly on our side. We never felt as though any questions we had would not be answered because he was very responsive to all of our emails, calls, and texts. He provided thorough explanations for everything and we were well prepared for our closing appointment. If we had to go through this process all over again, we would not hesitate to choose Kevin as our Loan Officer!
Kevin was always attentive to our requests and when we had questions he always provided an answer quickly. He was helpful in coordinating with all the other departments involved with our financing.
Conventional 15 Year Fixed Florida
Has been a seamless experience from start to finish. I was nervous as a first time home buyer but the team walked me through every step. Thanks to Kevin, and Ann Gilmour who helped wade though the paperwork needed.
Elaine's Tip: Don't be afraid to call or text. They respond quickly and give you answers to help with the next step.
FHA 30 Year Fixed Florida
As first time home buyers, we are so grateful for the service we received. We had heard all the horror stories from other people, but our experience was the opposite. Everyone treated us as if we were their only customer. All our questions were answered and we were kept abreast of everything going on. I highly recommend FBC to anyone buying a house.
Bert's Tip: Don't be afraid to ask questions.
VA 30 Year Fixed Florida
FBC was great.
We had a great experience with FBC mortgage. Everyone we had contact with went out of their way to make the process as smooth as possible. They were very helpful and informative. Made our new house dream come true. Thank you FBC.
Sherill's Tip: Use FBC, you will not regret it.
Conventional 30 Year Fixed Florida
Great Customer Service
My load officer, Kevin was very friendly in person and over the phone and; attentive to my needs and millions of questions I had. He always keep me updated during the loan process to the very end. He made sure I got the rate and do money out of pocket. Kudos to Kevin!!!
VA 30 Year Fixed Florida
What a disaster!!!!
Slow delay in starting the mortgage process - had to make numerous call to Kevin to get it started. It wasn't until I would contact FBC that I would get calls returned. Did not pull my credit in timely manner after I repaired issues with credit bureaus. Did not fully explain terms of the loan - I am now paying PMI because of this for an additional $112 per month. Had to sign CD three times in one day while I was travelling to Florida because the number kept changing. Did not receive my final dollar figure for closing in a timely manner (I was suppose to get it 48 hours in advance as per the law). I could go on and on regarding this process. I am going to tell everyone I know to avoid FBC.
Joel's Tip: Find a better lender.