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Reviews for Kevin Townsend
Review a Loan Officer
It was a great experience and a pleasure working with Kevin. He was always nice, responsive, responsible, knowledgeable. He was available at any time I needed him and clearly answered all the questions I’ve asked.
USDA Florida
Top Notch
Kevin and everyone at RMC were very helpful and quick to respond on everything through the process of securing the mortgage. The portal for submitting the necessary documents was very easy to use but if I had any questions...they were readily available to help. Everyone was very professional and attentive to help navigate the process.
Conventional 30 Year Fixed Florida
Stay Away
I was a first time home owner and was learning the ropes. I am a very intelligent person, but this man made me feel like I wasn’t. I know I didn’t buy a million dollar home, but he never had time to discuss anything and seem like he didn’t care. On the 99th hour we were told because of my husband immigration status pending we could not get our loan. And he had no remorse about the matter. I felt like he gave me a best option that fits with him and not what work best for me. Come to find out my husband status didn’t matter in the case and we were able to dodge a bullet. He also made me feel as if I could only get a FHA loan and that was not the case! We went to another loan provider and was able to close less that 3 weeks.
Monica's Tip: Chose a different lender and make sure to go with someone who make you feel like u matter
FHA 30 Year Fixed Florida
An excellent experience
Communication was key. Kevin ALWAYS either answered his phone, or immediately returned calls and emails. I was extremely pleased with the entire process. He made it very simple.
Conventional 30 Year Fixed Florida
Florida home
Very helpful always returns calls or text which is very important. Very knowledgeable and I would give him a raise
VA 30 Year Fixed Florida
Excellent loan officer
We loved our loan officer and his office personnel. They constant communicated and were so professional and friendly. Highly recommend them.
Robert's Tip: Be open and honest. Ask questions and provide all info quickly and accurately.
Conventional 30 Year Fixed Florida
Best Experience
As a first time home buyer, I cannot express how great my experience was working with Kevin Townsend. He made my first experience relaxing; while also being knowledgeable, nice and very considerate. I’d 100% recommend this lender AND loan officer (Kevin) to anyone looking to purchase a home. Thank you!
FHA 30 Year Fixed Florida
Excellent
Kevin was phenomenal. Very helpful and encouraging throughout the process
FHA 30 Year Fixed Florida
Highly Recommend!
My loan officer Kevin was very helpful throughout my entire loan process. He consistently reached out with information and updates. I would highly recommend RMC Home Mortgage, Kevin and all of the staff that I interacted with throughout my process.
FHA 30 Year Fixed Florida
Kevin Townsend
Kevin was very helpful as my loan officer. He wasn’t my realtor but acted quickly and always pickup his phone anytime I called him. He helped my resolve a big problem with the builder when they threaten to void my contract. For that I’m very grateful and knew I can always count on him.
LanChi's Tip: Once we were conditional approved. The process took too long. It would’ve been better if it was faster and not final approval on the closing date.
Conventional 15 Year Fixed Florida
Advocacy is Everything!
Kevin was to the point and answered questions that I had. What happened towards the end is what stuck out the most - so many issues came up around closing on the builder side, but Kevin and the team advocated for me so that my dream of home ownership could be fulfilled. I appreciate all that was done!
FHA 30 Year Fixed Florida
Best Mortgage Company
Kevin and his team went above and beyond, especially Kevin for the first three or four months, kept in contact with us with updates and always had answers to every question me and my wife had. We can thank them enough, if it wasn't for them we would not be sitting in our dream home!! Thank you again!!
VA 30 Year Fixed Georgia
Loan Process
Kevin you and your team are true professional with great patience and attitudes. It was not always fun but we made it from beginning to end together. Thank you Kevin for all you all didto help us get in our new home.
Leon's Tip: Make sure you have All of the information you need or get it and keep handy from beginning to end. You will need some information more than once. Not to have slows the process of loan completion
USDA 30 Year Fixed Florida
Excellence
I had one of the best experience a home owner can have. Kevin and Monica were amazing from start to finish. Thank you for everything
FHA 30 Year Fixed Florida
Unresponsive
Can’t get a hold of him or does he take the time to answer any questions. All I get is automated messages here and there to my email. Do not recommend working with him.
Kristina's Tip: Pick a different loan officer.
FHA 30 Year Fixed Florida
Rating
Kevin and I work very closely through the whole process. If I ever had a question all I had to do was to give him a call or text and he would get right back with me. The only drawback I had was that he informed me that he could freeze an interest-rate when we reached 60 days of closing. That did not happen. He told me the reason he did not freeze in a rate was that he did not know if I was going to go with his company or get financing from someplace else. I feel that he could’ve at least have frozen rate regardless. I still feel that he was able to get me a competitive interest rate. He kept me informed right up to the end of the closing.
VA 30 Year Fixed Florida
Great team
Everyone was great at what they do, whatever problem that came up they helped me navigate through it and come up with better solutions. I really appreciate all the hard work that went into getting the loan closed. Thanks everyone at FBC, great job. Kevin you the man bro!
Conventional 30 Year Fixed Florida
Exceed my expectations
Working with Kevin and the FBC mortgage team was an incredible experience! They make the whole process go fast, smooth and kept me informed of everything. They were understanding of our needs and found a timely solution for each challenge we faced. I’d highly recommend Kevin and FBC for your home mortgage, we are the happiest and most satisfied consumers!
FHA 30 Year Fixed Florida
Great job
My loan couldn't have gone any smoother and was closed in under a month!
Donna's Tip: Be prepared! Have all your documents ready to send.
Conventional 15 Year Fixed Florida
Best Ever
Kevin is the best, most customer focused, loan officer I have known (and I have known a lot of them).
VA 30 Year Fixed Florida
The Best!!
Kevin was everything I needed attentive, quick response, problem solver overall GREAT GUY
FHA 30 Year Fixed Florida
mark strothers
Kevin was quick and very knowledgeable
VA 30 Year Fixed Florida
Awesome Loan Officer
Kevin Townsend Rocks. I don't know how to say it better. He was helpful, efficient and most of all made me feel like we were partnering through this process. He went out of his way to communicate, offer ideas, and be available for questions. Well done to whomever hired him.!
Michael's Tip: Only tip, is to ask for Kevin.
FHA 30 Year Fixed Florida
FBC loan
Was told my loan would be paid at closing and that did not happen
Conventional 30 Year Fixed Florida
FBC employees
I found the individuals I dealt with to be prompt, helpful and knowledgeable. True professionals at each stage of the process.
Barbara's Tip: Have as many personal documents ready for closing.
Conventional 30 Year Fixed Florida
Exceptional Team - FBC
Thank you for the great service that you provided. It was easy, smooth and well coordinated. Kevin Townsend was insturmental in ensuring the prompt and acurate processing of all required documents and was extremely helpful in executing every turn with professional advice and direction.
David's Tip: There were many documents that were requested (bank statements, mortgage statements, etc). It would be helpful to provide your customers with a list of possible documents that would be asked for AND how to get them.
Conventional 30 Year Fixed Florida
Great Experience for First Time Buyer!
We are so glad that we went with the preferred lender of our builder because Kevin Townsend and the entire FBC team made the experience so simple! All of our questions were answered promptly and courteously.
FHA 30 Year Fixed Florida
Excellent Service
Thank you FBC for all your help with our mortgage. Kevin Townsend was always willing to go the extra mile to help us with our loan.
Conventional 15 Year Fixed Florida
128 whispering pine
Kevin was great. Feel like everything came down to the wire at the end though.
Christopher's Tip: My loan was instantly transferred. Would like to know more info before that happens. Trying to pay asap and have no info.
Conventional 30 Year Fixed Florida
