Kevin Townsend

92% of customers would recommend Kevin Townsend

Are you a customer of Kevin Townsend?

Customer Reviews

4.5 of 5
13 Reviews
Responsiveness 92%
Product met needs 92%
Competitive rate 92%

Reviews for Kevin Townsend

15 days ago at 10:59 AM
Recommend's Kevin

Mortgage

Has been a seamless experience from start to finish. I was nervous as a first time home buyer but the team walked me through every step. Thanks to Kevin, and Ann Gilmour who helped wade though the paperwork needed.

Elaine's Tip: Don't be afraid to call or text. They respond quickly and give you answers to help with the next step.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2017 at 2:03 PM
Recommend's Kevin

Easy process

Very easy process. Answers all questions and concerns quickly.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 14, 2017 at 8:42 AM
Recommend's Kevin

Customer Service

As first time home buyers, we are so grateful for the service we received. We had heard all the horror stories from other people, but our experience was the opposite. Everyone treated us as if we were their only customer. All our questions were answered and we were kept abreast of everything going on. I highly recommend FBC to anyone buying a house.

Bert's Tip: Don't be afraid to ask questions.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 07, 2017 at 2:05 PM
Recommend's Kevin

Awesome

Simple and easy. They made instructions clear and precise and was able to answer important questions in a timely manner.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 07, 2017 at 12:33 PM
Recommend's Kevin

FBC was great.

We had a great experience with FBC mortgage. Everyone we had contact with went out of their way to make the process as smooth as possible. They were very helpful and informative. Made our new house dream come true. Thank you FBC.

Sherill's Tip: Use FBC, you will not regret it.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 08, 2016 at 12:15 PM
Recommend's Kevin

Review

I enjoyed working with Mr. Kevin, he was awesome!!! He made the home buying process a little less stressful and for that I say Thank you!!!!

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 06, 2016 at 10:59 PM
Recommend's Kevin

Great Customer Service

My load officer, Kevin was very friendly in person and over the phone and; attentive to my needs and millions of questions I had. He always keep me updated during the loan process to the very end. He made sure I got the rate and do money out of pocket. Kudos to Kevin!!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 24, 2016 at 12:24 PM
Recommend's Kevin

What???

Review of Kevin or the Loan Company???

Bridget's Tip: Kevin was awesome!

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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January 23, 2016 at 10:59 PM

Great Experience

Our Loan officer was very honest and answered every question we had. He always communicated with us in a timely fashion! Our loan process was extremely smooth.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 31, 2015 at 8:09 AM
Recommend's Kevin

FBC

After some issues with our initial loan officer leaving the company. Kevin stepped up and did an excellent job.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 30, 2015 at 3:14 PM

What a disaster!!!!

Slow delay in starting the mortgage process - had to make numerous call to Kevin to get it started. It wasn't until I would contact FBC that I would get calls returned. Did not pull my credit in timely manner after I repaired issues with credit bureaus. Did not fully explain terms of the loan - I am now paying PMI because of this for an additional $112 per month. Had to sign CD three times in one day while I was travelling to Florida because the number kept changing. Did not receive my final dollar figure for closing in a timely manner (I was suppose to get it 48 hours in advance as per the law). I could go on and on regarding this process. I am going to tell everyone I know to avoid FBC.

Joel's Tip: Find a better lender.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Florida
Closed on time

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