Jennifer Pitcher

96% of customers would recommend Jennifer Pitcher

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Customer Reviews

4.8 of 5
342 Reviews
Responsiveness 98%
Product met needs 99%
Competitive rate 99%
Real Estate Pro Reviews 2
October 22, 2020 at 4:08 PM
Recommend's Jennifer

The devil is in the details

Everything went very smoothly. The city was spelled incorrectly throughout and my escrows were left off and had to be added back. There were three revisions to the paperwork and the closing was delayed by a few hours.

Anne's Tip: Be very clear from the beginning and remind them when you are getting close to closing about whether you will be escrowing your property taxes and/or homeowners insurance. Make sure you confirm it in the preclosing statement.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 16, 2020 at 9:18 AM
Recommend's Jennifer

Excellent Service

Excellent service and professionalism. We highly recommend FBC Mortgage, LLC and would definitely use their services again.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 10:45 AM
Recommend's Jennifer

Simple & Hassle Free ReFi

We decided to refinance our mortgage with the same company as our original mortgage because their team is so easy to work with and great communication throughout the whole process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 9:31 AM
Recommend's Jennifer

Very Professional

Excellent service, great rate and communication

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 10, 2020 at 12:15 AM

Team Pitcher

Wow! No se ni como empezar, pero quiero dejar mi sentir para con este grupo llamado TEAM PITCHER. Mi experiencia fue un horror, estas personas tomaron mi caso de otro banco. Se les informo desde el día uno, tenían sobre la mesa todo el récord que fue pasado desde otro banco más todo los que nos pidieron ya que queríamos que todo fuera en paz. Al principio todo era color de rosa. Mas adelante, nos cambiaban la fecha del cierre como si estuvieran cambiando un pañal. Aun conociendo todo, al final nos indican una cosa que no había manera de entender cómo era posible. Nos pedían que pagáramos algunas cosas y ahí estábamos nosotros haciendo todo lo posible sin decir NO. Recibimos un email donde nos indicaban que ya habían acabado de recibir la aprobación del ''underwriter' que solo necesitaban terminar unos documentos para terminar. Pero misteriosamente siempre nos salían con algo nuevo. Imagínense hasta un Bloqueo en la pagina de FHA por X razón. Pues ok, ahí estábamos nosotros en espera. Se desbloqueo, y todo seguía en pie para otra supuesta fecha de cierre, Oh NO! Tuvimos que gastar mucho dinero en Casa Vacacional para poder esperar el día de cierre que tanto cambiaban. Al final, nos indican algo de una deuda de hace mas de 6 anos, y que no tenia conocimiento. Nosotros tenemos evidencia, de esa deuda donde se firmo una carta que FBC mismo pidió explicativa. Como si tienen esa carta, me van a decir que nos abran de esto. No entendí, ni lo entenderé. Lo que si entiendo es que son poco profesionales, y los exhorto a revisar documentos y todo antes de hacerle esto a más familias. Por favor, antes de pre-aprobar a una persona explíquenle las cosas como son, no esperen para lo último. Ustedes no saben los sacrificios que estos pueden haber estado haciendo. No dejen para mañana lo que pueden hacer hoy. Hagan bien su trabajo. Espero que más familias no pasen por esto.

Gisela's Tip: Pídanles que revisen bien sus documentos antes de ofrecer fechas de cierre entre otros.

FHA 30 Year Fixed Florida

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October 08, 2020 at 1:11 PM
Recommend's Jennifer

what a roller coaster ride!

The FBC staff and Jeni made it pleasure to work with. they kept me up to date every step of the way on my mortgage process. Jeni answered any questions or concerns I had immediately. Given a chance in the future FBC would be my first choice to work with again! TY

Moises's Tip: be patient and trust the process. provide the staff with every document needed

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 9:29 AM

Awsome

Jeni and her team are the best!!

FHA Florida

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September 30, 2020 at 3:02 PM
Recommend's Jennifer

N/A

Closing could have ran smoother.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 30, 2020 at 10:18 AM
Recommend's Jennifer

Leading Edge Title

Leading Edge Title was efficient and timely in completing the loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 10:10 AM
Recommend's Jennifer

Excellent management, excellent customer service, fully recommended.

A unique experience, buying my first house with FBC has been simple, the help provided by all the staff has been excellent, I had some problems in documentation by another lender, but when I changed with FBC everything flowed in an incredible way, 100% recommended.

Omer's Tip: *. People explain the whole process step by step and what is required. *. Spanish and English. *. Options and understanding for new buyers.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 28, 2020 at 7:21 AM
Recommend's Jennifer

Always Deliver

I've work with Jeni and her team on three different occasions and they always deliver as promised. Always a pleasure working with FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 26, 2020 at 11:23 AM
Recommend's Jennifer

Great Job!

Jeni and her team were very helpful and easy to work with. It got a little hectic the last couple of days before closing trying to get everything finalized, but all and all I enjoyed working with Jeni and the FBC team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2020 at 2:16 PM

Great Service

Appreciate Jeni and her help on getting me a great refinance rate!

Other Florida

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September 23, 2020 at 8:40 AM
Recommend's Jennifer

Answers questions quickly

Our loan officer replied and answered all of our questions in a timely manner. We would use this company again for closing on a home, refinancing, etc. The main downside is that our loan, like most loans, is sold almost immediately to another company after closing. We do not like the companies that our loan has been sold to; we have had multiple problems with the other companies (Central Loan, Arvest, etc.).

Erin's Tip: Keep copies of all documents, digital and hard-copy.

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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September 02, 2020 at 2:55 PM
Recommend's Jennifer

Great Company

Jeni And Team Are The Best

Thomas's Tip: Jeni and team are amazing. They accomplish stuff that seem far from achievable. They are friendly and understand what the customer needs and is going through.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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