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Reviews for Jennifer Pitcher
Top Notch
We have used Jeni and her team on multiple occasions and they always provide excellent service! They are quick to respond and do a great job of keeping us informed of the process and status. Jeni and her team make the process enjoyable and seamless! Highly recommend Jeni and her team!!!
Conventional 30 Year Fixed Florida
Stressful but worth it to have my new home
It wasn’t until it was time to close that things became stressful from my prospective. I don’t feel buyers should be told they can close until everything on the end of the loan processor, loan officer, and title companies are 100% ready to close. I wasn’t notified until an hour before closing that I actually won’t be closing. It was very frustrating but at the same time I choose to see it as there are many hands involved and mistakes can be made. I definitely feel my loan processor and team did what needed to be done to get me closed. Didn’t happen like I thought it would but it did happen.
Jessica's Tip: Triple check with the loan officer prior to closing that you have the clear to close. If you don’t, there is a possibility you won’t close. Also, if you have to wire your closing cost money, check with your realtor and or with the loan officer to make sure it the money has been received prior to going to the closing.
FHA 30 Year Fixed Florida
Closing
The process by nature is a lot of back and forth, for the most part communication was great...the day before my closing there was an issue with the cash to close amount that I wasn't prepared for, it didn't get resolved until 9:30pm the night before closing. Jeni took care of it and I am thankful for her. Closing went smoothly.
Carrie's Tip: Be very organized and prepared for last minute changes. Review every document and ask questions!
FHA 30 Year Fixed Florida
Stress Free Financing!
It was great to have the opportunity to work with Jeni Pitcher once again. She knows more than any other mortgage broker I have ever used in the past. Timelines were shortened and the entire process was stress free. As well met an excellent appraiser and loan closer!
FHA 30 Year Fixed Florida
Great lender to work with!
Being a first time home buyer can be a stressful situation, but I'm glad that FBC Mortgage was there to help me every step of the way. All their staff is friendly and quick to reply. They provided guidance and made me feel comfortable during the whole process. I will be recommending FBC Mortgage to any friend that is looking to buy a home!
Conventional 30 Year Fixed Florida
Loan Officer Great. Loan Processor, not so great
Jenni was great to work with. Super professional and very timely in her communications with me. However, as soon as my loan was moved over to the loan processor is where my frustrations kicked in. Poor communication and very late in responding to emails. There was even an instance where they were calling the wrong person and speaking to them about my loan (clearly did not verify my identity when calling).