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Reviews for Kelly A Taylor
First Time Homebuyers Experienced Great Service
As first time homebuyers, my husband and I were pleasantly surprised with how nice and helpful the lender representatives would be during this process. They were always available to answer my questions and never made the experience feel cold or impersonal.
USDA 30 Year Fixed Florida
Exceptional Service
Kelly Taylor and FBC mortgage exceeded our expectations. Kelly was very nice, professional, knowledgeable, attentive, and a total pleasure to deal with. I would highly recommend Kelly and FBC mortgage. We look forward to being able to work with Kelly and FBC in the future. Thank you very much Kelly your hard work, kindness, and great service.
Conventional 30 Year Fixed Florida
Team Effort
Kelly truly has a team and they all worked together to ensure it was complete on time as projected. Was impressed with their level of detail and professionalism
Douglas's Tip: Respond to request in a timely manner
Other 30 Year Fixed Florida
Awesome!
We closed in less than 30 days! Couldn't have asked for better service!
Conventional 30 Year Fixed Florida
AAAAAA+ Service
Start to finish aaaaa+ service by all that was involved.I think the key was communication and making sure that FBC had complete and accurate information. When there was a need for more information there was always followup on their part. FBC knows how value of the word thank you. more than happy to explain the terms that is did not understand
Clark's Tip: follow up, follow up follow up make sure that you ask questions
Conventional 15 Year Fixed Florida
AMAZING
Team Kelly was absolutely fantastic throughout this , what could have been , stressful experience. They were all very thorough and made it so easy to obtain everything that they needed so that we wouldn't run into any problems at closing. Very accessible at all times and if I sent an email with a question it was answered right away. So pleased with FBC that I have referred two of my friends for land to build purchase. Very happy with FBC and Team Kelly.
FHA 30 Year Fixed Florida
Exceptional Service
Kelly Taylor is a vibrant, wonderful person who helped us every step of the way with our loan process. She left no stone unturned. She has a happy voice. I like that about her. She answered all our questions to our satisfaction. She let us know that we could contact her anytime. I even called her at home. She still had that caring, friendly voice and she answered our questions. She is very knowledgeable about FBC home loan process from beginning to end. Kelly was great to work with.
TERRY's Tip: Don't be afraid to ask questions.
VA 30 Year Fixed Florida
Kelly Taylor & FBC Mortgage are the models of mortgage perfection
My experience with Kelly Taylor at FBC Mortgage, LLC was a DREAM. She could not have done a better job. Not only was she always steps ahead of our expectations, she also kept all channels of communication open at all times. I recommend FBC Mortgage and especially Kelly Taylor to anyone, first-time buyer or market veteran. A+++++++++++++++++++
Conventional 30 Year Fixed Florida
Outstanding Service!
Kelly made this deal happen, she navigated around possible issues regarding financing and rehabilitating credit modifications to ensure we would move into our dream house on time. She was always positive and extremely knowledgeable. When other agents said "No" to us, your bank and Kelly made the "Yes" possible! I will recommend her to the Suarez homes staff to consider as their Primary agent for mortgages. I will also recommend her to friends, family, and business colleagues. Thank you for your help!
FHA 30 Year Fixed Florida
very quick and responsive
Kelly and everyone we worked with at FBC were so quick and responsive - even though a lot of the work had to be done over the holidays to close in time. They were very patient with us and thorough to ensure we had everything squared away.
Conventional 30 Year Fixed Florida
New Home Loan
Just want to add Kelly did an outstanding job in keeping updated to what was going on many thanks
FHA 30 Year Fixed Florida
Great Loan Officer
Kelly was a great loan officer but I felt that she could of gave me a better rate. The rate was not competitive at all with current market prices.
Gabriel's Tip: Do your homework and look around first before you shop.
Lender Response
We apologize for your experience with FBC Mortgage. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage.Conventional 30 Year Fixed Florida
Great customer service
Everything went smoothly during the loan application process. Everyone was helpful and on the ball.
Conventional 30 Year Fixed Florida
Easy process
Everything went smoothly and the process was step by step. I felt like I was in good hands.
Conventional 30 Year Fixed Florida
outstanding experience in every way
Kelly and her team were great and worked very hard to make everything as smooth and seamless as possible. We could not have been happier and we've worked with many loan officers over the years. Kelly is the best! We would rate her more stars if we could.
Amy's Tip: Make sure you follow directions and have your requested paperwork available
Conventional 30 Year Fixed Florida
