Debra Ellen Clark

88% of customers would recommend Debra Ellen Clark

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Customer Reviews

4.3 of 5
79 Reviews
Responsiveness 85%
Product met needs 96%
Competitive rate 84%

Reviews for Debra Ellen Clark

September 30, 2017 at 8:44 AM
Recommend's Debra

Excellent service

The people at FBC, work as a team to get the job done, all are very courteous, and work very are for customer. Highly recommend!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 30, 2017 at 2:58 PM
Recommend's Debra

Everyone involved was pleasant to work with.

A lot of information was needed and some of the information felt a little repetitive. All and all it was a painless process. Thank you!

Michael's Tip: Just make sure have access to all your financial records and tax returns for a couple of years.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2017 at 5:38 PM
Recommend's Debra

Well done

No additional information

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2017 at 10:29 AM
Recommend's Debra

Experience

My loan officer was very prompt, she explained things well and was very communicative.

Sandra's Tip: Ask questions

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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June 09, 2017 at 9:01 PM
Recommend's Debra

Thank You

Debra was very helpful and knowledgeable. She was very efficient at answering all our questions. I wish to thank Debra for all her hard work.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2017 at 2:42 PM
Recommend's Debra

Mortage

Satisfied with everything. I would recommend FBC again.

Michael's Tip: Have lots of banking info ready

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 23, 2017 at 12:49 PM

Less than stellar

I went with FBC because it was supposed to eliminate closing costs when buying our Maronda home. The experience was terrible. Debra Clark was our loan officer and has poor communication skills. She did not provide timely call back and had a hard time responding to more than one question in an email. When she did answer a question she talked in Lender speak, not in layman's terms, especially when discussing a lock rate. We were not provided a cash to close until 2 hours prior to closing, which I felt was not acceptable. When trying to contact Debra that morning she did return calls or email. I was forced to call a general number then talk to three different people to get a closing cost (Thank you Krissy Osborn for getting us that number).

Nathan's Tip: Don't use FBC, I would rather pay closing costs than use them again.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this review to discuss a possible training opportunity with our Team.
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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April 26, 2017 at 11:17 AM
Recommend's Debra

Don't know what this means

Poor at returning phone calls

Conventional 30 Year Fixed Florida
Loan met my needs

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April 21, 2017 at 10:48 AM
Recommend's Debra

Winterlakes Hampton purchase

Excellent and efficient service

Prescott's Tip: Ensure no pictures but Fax or upload of required documents is complated for faster more effective processing of your loan

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 15, 2017 at 1:59 PM
Recommend's Debra

New Home

Seemed to be competitive rates and the best incentive was to have some of the closing costs paid for by the builder/lender.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 04, 2017 at 11:03 AM
Recommend's Debra

FBC Mortgage was great to work with

Working with Debra was a pleasure as she made it very clear what documentation would be necessary and she was very responsive when I had questions that needed to be answered. I wish the process could be simplified a bit but I do understand why there was an effort to make sure all financial disclosures where complete and accurate due to the housing crisis from the last 10 years. I would definitely consider using her in the future if there was a need to purchase another home.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2017 at 8:32 PM
Recommend's Debra

Excellent!!

I was terrified of buying my first home. The entire staff at FBC made the entire process enjoyable and so smooth....they bent over backwards to make it a success!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 30, 2016 at 2:17 PM
Recommend's Debra

Up and Down

First time home owner. Stressful process. Was supposed to get a bond then later on told no. Total cash for closing changed several times and at times got stressful ended up lower cash to close than thought which was awesome. Overall for first time everything went smooth would do again if I could.

Tyler's Tip: Email is key. Very difficult to get ahold of by phone which can be stressful especially when you need specific question answered in timely manner.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 31, 2016 at 2:57 PM

Poorest Loan Process Ever

FBC as a whole was the worst mortgage company I have ever dealt with in over 35 years of buying and selling homes. They were unable to ever provide a final and clear list of demands for information some of which was highly questionable if it was even legal for them to demand it. They continually made errors on forms, slow to respond to my requests. When I finally demanded to speak to a supervisor despite being promised that person would call me they never did. What was supposed to be a three week loan process lasted nearly two months due to their incessant demands.

Kevin's Tip: Stay as far away from FBC as possible. even though they may offer you discounts and credits in the end it was not worth it.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Loan met my needs

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May 02, 2016 at 10:32 AM
Recommend's Debra

5 star

FBC was fantastic to work with.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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