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Reviews for Lynn Tosi
Excellent service
Thanks for helping me out getting my first house and being so professional.
FHA 30 Year Fixed Florida
Alone/Frustrated
Buying a new house from MARONDA was a painful process.Communication was sporadic.When I call they directed the calls to another person.They lost two checks for down payment, and I need to submitted bank evidence for the cashed checks.Never offer the opportunity to negotiate costs involved, including almost $9,000.00 to an agent that I didn't hired. Closing was a nightmare, it was 4:30 p.m. and I didn't know the exact $$ amount to present at the closing.Finally the closing was held after 6:30 p.m. four hours after scheduled time.That meeting was a positive experience.
FHA 30 Year Fixed Florida
Amazing service
Excellent in keeping contact and helping you with any questions you have, really easy process and very helpful
FHA 30 Year Fixed Florida
Exceeded expectations
Lynn and the entire team with FBC was wonderful. She was quickly to answer any and all questions no matter how many times we asked the same thing. Process was smooth
FHA 30 Year Fixed Florida
Run away like you saw the plague
My experience with Lynn Tosi at FBC mortgage was horrible. We decided to go with them in November of 2019 since they were offering the most competitive rates with Maronda homes as our builder. When information was requested from us as the consumer all documents were provided within a 24 hour span and calls returned in a timely manner. Fast forward to March of 2020 our home was supposed to be ready first week of May still hadn't heard anything from our loan processor. Made the outreach to her only for her response to be everything is on track nothing new needed from your side. Due to the Negligence provided from Lynn closing on our home was the worst experience we've ever had. The experience wasn't horrible because of documents requested or items questioned.But because of the lack of concern or care for us as the consumer. She was extremely rude and unresponsive to emails or phone calls. In one of our conversations were a breakdown was requested for clarity her response was "It's in the email I sent you read it". Our closing was at 12pm on Thursday May 14th the title company did not receive the appropriate documents from FBC until 4pm that evening. FBC deliberately held the documents and waited till the last minute to request information from other 3rd party companies. At which point in time we were rushed through all paper work without a through explanation of what we were signing. We had to follow someone for keys an hour out of our way, still have no information on how to receive mail, and were not allowed to complete our survey appropriately because of their rush. This mortgage company has left an abominable taste in my mouth and we do not plan on recommending them to anyone. For the amount the contributed towards closing cost we were better off changing them for Navy Federal.
Jashima's Tip: Avoid them unless you are assigned to a manager from the very beginning.
Lender Response
We are discussing your review with upper management at this time. We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]FHA 30 Year Fixed Florida
Great Company
At first, it seemed as if the process was rocky, we didn't have a lot of communication with FBC but once the building process for our home was completed we were in constant communication with FBC. They helped us along the way even with the current pandemic and the feeling if uncertainty Lynn and her colleagues kept us informed every step of the way until we closed.
Roniel's Tip: If you feel uncertain or have any questions, just call FBC even if you do not get a hold you loan officer other employees are just as qualified to help.
FHA 30 Year Fixed Florida
Poor communication
Didn’t get notice of multiple people that were working on mortgage
Donna's Tip: Introduce all people working on loan and those from title company with accurate phone numbers
Lender Response
FBC strives for 100% customer satisfaction. We will use this review as part of our training process to help guide our sales and operations teams. If you have any further questions or concerns, please call Jennifer Green at 407-284-4893. Thank you.Conventional 30 Year Fixed Florida
Thanks for a great loan transaction!
We had no issues with Lynn Tosi and her colleagues. Great friendly professional staff!
VA 30 Year Fixed Florida
My experience
It was our first home here in the United States and we were like scared because we didn’t know how the buying process was going to be. Our loan loan officer Lynn Tosi was always very kind and helpful in the entire process. She made this experience more smooth for us and gave us piece of mind.
Veronica's Tip: Get assistance from well known lenders.
Conventional 30 Year Fixed Florida
Mortgage
It’s an excellent mortgage company
FHA 30 Year Fixed Florida
Exceptional Customer Service
My Husband and I closed on our first home with FBC mortgage. Our loan officer was Mrs. LynnTosi and she was phenomenal! Very professional, informative, and knowledgeable of the entire process. Anytime we contacted her with a question, she was there to answer, rather it was via email, phone call, or text message. We are so grateful for her and her entire team! Thank you again Mrs.Tosi for making our dream come true!
FHA Florida
Loan Process and Officer
The process and Loan officer were very helpful and smooth. The loan officer was communicative and we would constantly receive emails on what we needed and video instructions which really helped through out the process. There were some minor set backs on how the loan works but in the end everything was able to fold properly for the closing.
Jeffrey's Tip: Mention flood zone insurance way before the last couple weeks of closing
FHA 30 Year Fixed Florida
Excellent Service!
FBC Mortgage company is the best customer friendly company I've ever had the pleasure of securing a home loan. Though I experienced many problems and made numerous requests to speak to a corporate representative of the builder of my new home, the representatives of FBC was always willing to assist me in forwarding my concerns to the builder. FBC returned my calls in a timely manner making me feel that they really valued me. They even assisted me in relaying my concerns to the builder when I got no response from the builder's supervisor about my concerns. Lynn Tosi, my loan officer was always there for me and kept me informed throughout my extensive wait for the building of a second home after the first signing went terribly wrong. FBC was the catalyst that kept me from walking away from the builder. Accolades to Lynn and her team for showing genuine customer friendly loyalty and service. If it had not been for the friendliness and attentiveness to the stressful situation I was going through, I would have cancelled this home purchase and went to another builder.
Phyllis's Tip: FBC Mortgage is the best!
Conventional 30 Year Fixed Florida
Great Service
Personnel were very informative and kept communication with us throughout the whole process.
VA 30 Year Fixed Florida
Awesome 1st Time Home Buyer experience
Lynn Tosi and the entire FBC team was a pleasure to work with. They were pleasant and patient with resolving all of my concerns. Lynn is very knowledgeable and resourceful. I wish I could have met her in person to say thank you! Thank you FBC for making this a great experience for my family and I.
Ashley's Tip: Yes!
FHA 30 Year Fixed Florida
Loan review
Had some hiccups along the way, but we worked it out.
VA 30 Year Fixed Florida
first time home buyer
As a first time home buyer with Fbc I will recommend there services
FHA 30 Year Fixed Florida
First time buyer
Lynn was helpful throughout the process. Made sure our questions were answered. Overall the process the rather painless.
Andrew's Tip: There's going to be alot of uncertainty when it comes to interest rates until about 2 weeks before closing.
FHA 30 Year Fixed Florida
Outstanding! Could’ve been better !
Process was smooth and was very easy, maybe a little more communication through phone calls would be better, and also communicate in gathering documents in advance would be better instead of last minute but other than than it was a smooth transaction and closing was very easy and convenient!!
Onyx's Tip: Gather all the paperwork you need before going through the process
VA 30 Year Fixed Florida
Last minute 11th hour requests
The loan processor was effecient and prompy but at the mercy of the underwriters who gave the impression that they did not review the file thoroughly and kept making last minute demandds
Irvin's Tip: make sure you have ANYTHING and EVERYTHING you in your wildest dreams suspect you might need
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a last minute request, we regret any miscommunication. We will use this experience as a training opportunity for our company.VA 30 Year Fixed Florida
Better communication
Lynn is knowledgeable and knows her job but just need to more efficiently when communicating with clients
Melissa's Tip: Need to set better expectations on when lender calls
FHA 30 Year Fixed Florida
Amazing Experience
Lynn Tosi was amazing. Great communication and fast responses. She made our experience very pleasing. Thank you Lynn!
Eileen's Tip: Continue to give everyone exceptional service
FHA 30 Year Fixed Florida
Great team
Excellent team thanks so much for everything
Eduardo's Tip: They’re an excellent team
Lender Response
Thank you!FHA 30 Year Fixed Florida
Fantastic Process!!
Wonderful people, Very Helpful!! Great Customer Service!!
FHA Other Florida
FBC Mortgage Loan
we are highly appreciative of your great customer service.
FHA 30 Year Fixed Florida
Excellent
Good service and comunication
FHA 30 Year Fixed Florida
