Guaranteed Rate

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Customer Reviews

3.4 of 5
5 Reviews
Responsiveness 60%
Product met needs 80%
Competitive rate 80%

Reviews for Guaranteed Rate

May 05, 2021 at 11:30 AM

GUARANTEED RAT—-NEVER AGAIN!!

The process was tiring and draining. We started the process in January and somehow had to keep delaying closing up until the last minute in May. Everyone at GR that was working on my loan was very unprofessional up to the point where they would screen my calls and never respond to my emails. If I did not keep calling, emailing and nagging, I 100% know for a fact that we would not have closed before our note expired. GR employees needs better communication with one another because when I did get and email or call, it would be to ask the same questions over and over again whether from the LC or MC or SA which shows that they are wasting time and not working together. From beginning to end, Guaranteed Rat made sure to make each step of the process harder and harder to the point where even trying to close was like pulling teeth. Overall this loan was a whole mess, GR needs to have better communication among its employees and I would not wish this terrible experience on my worst enemy.

Ann's Tip: If you really really really want to go with GR, I would advise to only do it if you have money to burn and nothing but time on your hands that you really don’t care when you close.

Loan Officer
Conventional 30 Year Fixed Illinois
Closed on time
Loan met my needs

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December 03, 2016 at 10:47 AM

Lack of time, attention, and response

Dominic was a referral and came highly recommended by a competitor, who was not able to provide as beneficial of a deal at his current company.The competitor has done my loans in the past. First let me start by saying, I am not a credit challenged. My issue is a 45%ish debt to income, due to a bonus structure that is not consistant. Regardless, I own two homes now, and did not have any issues purchasing them.I do not have any late payments, and my score is good to excellant. My intentions were to refinance to conventional and drop PMI. Dominic was too busy to help. He was too busy to present scenarios. He was too busy to talk, and told me he would call back two seperate times, and did not. I sent numerous emails to his assistant and had every document required, and the online application done the 2nd day. Fast forward the end of the second week.The final straw was our last conversation, me calling him mind you (after he did not call back the last time, when he stated he would). So I call again. Mind you it's now Friday and around "happy hour time". Wow, he answers in the midst of music and very loud background conversation, only to rudely tell me, my debt to income is too high, and he can't help. If I only could have recorded the condescending tone! My point is this. He could have helped, had he cared. You see, EVEN IF, the conventional couldn't get done to drop the PMI, due to the LTV being too high, there are alternate options. In my opinion, he is just another Scottsdale pretentious snob, who doesn't demonstrate professionalism. After all, what is somebody's word worth.

Deborah's Tip: Guaranteed Rate appears to be a good company, but I would seriously think twice about giving your business to this man.

Loan Officer
Conventional 30 Year Fixed Arizona

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April 23, 2013 at 9:23 AM

FHA Loan

Dean was fantastic. I would work with him again!

Theresa's Tip: Great to work with

FHA 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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February 01, 2013 at 8:46 AM

WOW, I'm a homeowner!

Never thought I would own a home. Complicated situation that most lenders were not interested in helping me. Dean gave me his time and attention. He listened and presented my situation to the approving committee. I am about to go into my own backyard and flip some burgers. Thanks Dean

Rick's Tip: Use Dean Wegner

FHA 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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September 28, 2012 at 2:35 PM

great service great guy

Dean did a great job and got us closed super quick. I would highly reccomend Dean and his team!!

Dave's Tip: getting a mortgage is easier then the paper said it would be!

Conventional 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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