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Reviews for Tom Goulet
Not a great experience
Read everything that is sent to you. Don’t say “lock the rate” even over the phone unless you’re 100% ready. They take a phone conversation about current rates as your lock rate request. Nothing in writing, nothing to review and think about…you’re locked in. Period. I found rates much lower at other institutions. I finally got him to ask approval for less points. Loan disclosure took 5 attempts and corrections. Review closely! At closing, the title agency was less than desirable. We had to walk through 3 employees standing at the front door smoking. Rude and disrespectful. I have asthma and was not happy about this.
Jack's Tip: Read and double check everything. Several errors found loan app, loan disclosure and closing docs.
VA 30 Year Fixed Ohio
Loving our new home
Everyone was friendly, professional and helpful along the way.
James's Tip: Respond ASAP when any documents or information are requested to further the process.
Conventional 30 Year Fixed Ohio
Tom Goulet
He went beyond to make sure the process was a success
FHA 30 Year Fixed Ohio
Loan
I did not feel comfortable with this lander
Gopal's Tip: Keep asking same documents 4 or 5 times. Have mathematical calculation problem and don't have knowledge of forms and research
Conventional 30 Year Fixed Ohio
How is he still employed
Purchasing a new home is already stressful. Tom has made this process even more difficult. His communication skills are very subpar. He takes days if not not weeks to respond back to you. He is very hard to get a hold of. He does not answer questions asked and he when he does answer, its usually answered with a question. He becomes increasingly agitated when asked questions, he even yelled at me dispite having a hoarsed voice. He just isn't helpful at all. I sent Tom an email explaining how his poor communication is affecting me and he took weeks to even acknowledge it. He gives misleading information and information that is not factual. He gives false Information that can be detrimental to your home buying process. I really hope he is relieved of his position soon because he has no business in this profession if he doesn't know how to conduct himself or have any interest in meeting the needs of potential buyers.
Jameila's Tip: Avoid this man if possible
FHA Ohio
Great service
Tom was great to work with from start to finish. He even made some recommendations based on his knowledge and experience in the industry.
Conventional 30 Year Fixed Ohio
Accuracy
Communication was impeccable Quality services Timely delivery Overall great satisfaction
Rene's Tip: Clarity in communication Accuracy in guidance Promptness in service delivery
FHA 30 Year Fixed Ohio
Cannot reccomend
Rate transparency was woefully lacking. Lender was not helpful, refused to let me talk to their manager, never answered questions clearly or concisely. Did a lot of repeating and beating around the bush. Loan was almost 8% while pre approvals from others was 6.6-6.75%.
Jared's Tip: Just don’t. Use Fischer homes or someone else.
Conventional 30 Year Fixed Ohio
Wonderful Experience - Top Notch Service
It was wonderful working with Tom G and the team at RMC! They were professional, kind, and understanding of my unique needs. They guided me through the process effortlessly and made the home buying process that much more memorable. Thank you to all that helped in making a dream come true!
FHA 30 Year Fixed Ohio
RMC does it again!
RMC will do what it takes to get you in a brand new home. Thank you!
FHA 30 Year Fixed Ohio
Thanks
Thanks Tom for your help and advice throughout this whole process. Looking forward to working with you again in the future, hopefully when it's time to refinance!
Conventional 30 Year Fixed Ohio
Lending Experience with RMC
I'll keep this short, find another lender. It took RMC 8 months to their job. A task that any other bank or lender could have done in 2 weeks. 1 week before closing, they inform me they need additional documentation etc. I never could get ahold of the lender. I had to contact 3 people before the actual person I needed to talk with would get back with me. Skip the hassle and go with another lender.
Conventional 30 Year Fixed Ohio
Excellence!
Amazingly helpful, kind service! Highly recommended!
Conventional Ohio
Loan process
The loan process is tedious. Tom did a great job making it easy for us. He was available, friendly, and he knows his stuff. Highly recommend
Corey's Tip: N/A
VA 30 Year Fixed Ohio
My Loan officer
I would’ve like to have another Loan Officer. At first everything was okay and he was fine. But after we sign with him, he became unpolite. I had many questions like everyone and he started to become irritated and answered like my questions were dump or like that was not his job. He was always on “surgery”, thing that I would understand but he did not gave me at least another coworker or assistant number to reach out to when he could not. He took a lot of time to reply back, last message was “I am on surgery, IF I fell better by saturday I will call you”. Never happened. He needs to understand that If he cannot do the job he should not do it, any question that were dump for him were a lot to me. He never said things that I needed to know. First thing he told me was to check with him every day to see how the rates were, when I asked because I was worried that the interest was too high he started to blame me and say “be clear with me” i was just ASKING because is MY house not his. Very unprofessional
Ahiliexis's Tip: Do not work with Tom Goulet, he is unprofessional and has attitude, besides being always on surgery and is not able to answer due that. You need to work with someone that cares and understands you
Conventional 30 Year Fixed Ohio
Loan
Great loan company. Tom very helpful and easy to contact
Conventional 30 Year Fixed Ohio
Happy Client
Tom was professional easy to work with, answered questions timely he made the process seamless.
Darlene's Tip: Make sure you respond and upload your documents timely
FHA 30 Year Fixed Ohio
Great
Very nice and helpful people
David's Tip: Continue breaking down steps as if clients have no financial knowledge
VA 30 Year Fixed Ohio
Great
Very nice and helpful people
David's Tip: Continue breaking down steps as if clients have no financial knowledge
VA 30 Year Fixed Ohio
Don't Use Them - Horrible Communication
As you have read in the other reviews (that I failed to look at before going with RMC to service our loan) is the communication is horrendous. I would send texts, emails and phone calls and not get a response for days and this was during the week we were supposed to close. I ended up reaching out to the loan processor which was exceptionally helpful! I was told we could lock our rates and 60 days prior to close and could re-lock at any time, when the rates started to drop, I reached out to my loan officer advising I wanted to change our rates and again, crickets! I ended up getting another loan estimate from a different lender and sent it to them and they finally called and responded with a lower rate but not the one I was being offered by the other lender. If it wasn’t so close to our closing date, I would have gone with the other lender. I wish I would have been a bit more diligent; we would have shopped around more. If you want my advice, go with a different lender, one that will explain every step of the way what is going on and will stay in constant contact.
Cheryl's Tip: Make sure you shop around!
Conventional 30 Year Fixed Ohio
