Tom Goulet

71% of customers would recommend Tom Goulet

Are you a customer of Tom Goulet?

Customer Reviews

3.8 of 5
21 Reviews
Responsiveness 79%
Product met needs 100%
Competitive rate 67%

Reviews for Tom Goulet

5 days ago at 11:20 AM

Loan

I did not feel comfortable with this lander

Gopal's Tip: Keep asking same documents 4 or 5 times. Have mathematical calculation problem and don't have knowledge of forms and research

Conventional 30 Year Fixed Ohio
Loan met my needs

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April 29, 2024 at 11:14 AM

How is he still employed

Purchasing a new home is already stressful. Tom has made this process even more difficult. His communication skills are very subpar. He takes days if not not weeks to respond back to you. He is very hard to get a hold of. He does not answer questions asked and he when he does answer, its usually answered with a question. He becomes increasingly agitated when asked questions, he even yelled at me dispite having a hoarsed voice. He just isn't helpful at all. I sent Tom an email explaining how his poor communication is affecting me and he took weeks to even acknowledge it. He gives misleading information and information that is not factual. He gives false Information that can be detrimental to your home buying process. I really hope he is relieved of his position soon because he has no business in this profession if he doesn't know how to conduct himself or have any interest in meeting the needs of potential buyers.

Jameila's Tip: Avoid this man if possible

FHA Ohio

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March 06, 2024 at 5:53 PM
Recommend's Tom

Great service

Tom was great to work with from start to finish. He even made some recommendations based on his knowledge and experience in the industry.

Conventional 30 Year Fixed Ohio
Responds quickly
Loan met my needs

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March 01, 2024 at 9:27 PM
Recommend's Tom

Accuracy

Communication was impeccable Quality services Timely delivery Overall great satisfaction

Rene's Tip: Clarity in communication Accuracy in guidance Promptness in service delivery

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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February 29, 2024 at 6:21 PM

Cannot reccomend

Rate transparency was woefully lacking. Lender was not helpful, refused to let me talk to their manager, never answered questions clearly or concisely. Did a lot of repeating and beating around the bush. Loan was almost 8% while pre approvals from others was 6.6-6.75%.

Jared's Tip: Just don’t. Use Fischer homes or someone else.

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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February 28, 2024 at 6:49 PM
Recommend's Tom

Wonderful Experience - Top Notch Service

It was wonderful working with Tom G and the team at RMC! They were professional, kind, and understanding of my unique needs. They guided me through the process effortlessly and made the home buying process that much more memorable. Thank you to all that helped in making a dream come true!

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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February 23, 2024 at 11:41 AM
Recommend's Tom

RMC does it again!

RMC will do what it takes to get you in a brand new home. Thank you!

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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February 01, 2024 at 3:49 PM
Recommend's Tom

Thanks

Thanks Tom for your help and advice throughout this whole process. Looking forward to working with you again in the future, hopefully when it's time to refinance!

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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January 31, 2024 at 5:26 PM

Lending Experience with RMC

I'll keep this short, find another lender. It took RMC 8 months to their job. A task that any other bank or lender could have done in 2 weeks. 1 week before closing, they inform me they need additional documentation etc. I never could get ahold of the lender. I had to contact 3 people before the actual person I needed to talk with would get back with me. Skip the hassle and go with another lender.

Conventional 30 Year Fixed Ohio
Loan met my needs

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January 19, 2024 at 9:44 PM

Excellence!

Amazingly helpful, kind service! Highly recommended!

Conventional Ohio

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December 01, 2023 at 3:18 PM
Recommend's Tom

Loan process

The loan process is tedious. Tom did a great job making it easy for us. He was available, friendly, and he knows his stuff. Highly recommend

Corey's Tip: N/A

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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November 28, 2023 at 10:03 PM

My Loan officer

I would’ve like to have another Loan Officer. At first everything was okay and he was fine. But after we sign with him, he became unpolite. I had many questions like everyone and he started to become irritated and answered like my questions were dump or like that was not his job. He was always on “surgery”, thing that I would understand but he did not gave me at least another coworker or assistant number to reach out to when he could not. He took a lot of time to reply back, last message was “I am on surgery, IF I fell better by saturday I will call you”. Never happened. He needs to understand that If he cannot do the job he should not do it, any question that were dump for him were a lot to me. He never said things that I needed to know. First thing he told me was to check with him every day to see how the rates were, when I asked because I was worried that the interest was too high he started to blame me and say “be clear with me” i was just ASKING because is MY house not his. Very unprofessional

Ahiliexis's Tip: Do not work with Tom Goulet, he is unprofessional and has attitude, besides being always on surgery and is not able to answer due that. You need to work with someone that cares and understands you

Conventional 30 Year Fixed Ohio
Closed on time
Loan met my needs

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August 05, 2023 at 3:14 PM
Recommend's Tom

Loan

Great loan company. Tom very helpful and easy to contact

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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July 01, 2023 at 12:25 AM
Recommend's Tom

Happy Client

Tom was professional easy to work with, answered questions timely he made the process seamless.

Darlene's Tip: Make sure you respond and upload your documents timely

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 01, 2023 at 9:44 PM
Recommend's Tom

Great

Very nice and helpful people

David's Tip: Continue breaking down steps as if clients have no financial knowledge

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 01, 2023 at 9:44 PM
Recommend's Tom

Great

Very nice and helpful people

David's Tip: Continue breaking down steps as if clients have no financial knowledge

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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December 20, 2022 at 8:10 AM
Recommend's Tom

Don't Use Them - Horrible Communication

As you have read in the other reviews (that I failed to look at before going with RMC to service our loan) is the communication is horrendous. I would send texts, emails and phone calls and not get a response for days and this was during the week we were supposed to close. I ended up reaching out to the loan processor which was exceptionally helpful! I was told we could lock our rates and 60 days prior to close and could re-lock at any time, when the rates started to drop, I reached out to my loan officer advising I wanted to change our rates and again, crickets! I ended up getting another loan estimate from a different lender and sent it to them and they finally called and responded with a lower rate but not the one I was being offered by the other lender. If it wasn’t so close to our closing date, I would have gone with the other lender. I wish I would have been a bit more diligent; we would have shopped around more. If you want my advice, go with a different lender, one that will explain every step of the way what is going on and will stay in constant contact.

Cheryl's Tip: Make sure you shop around!

Conventional 30 Year Fixed Ohio
Closed on time
Loan met my needs

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