Shannon Keller

93% of customers would recommend Shannon Keller

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Customer Reviews

4.9 of 5
60 Reviews
Responsiveness 97%
Product met needs 100%
Competitive rate 100%

Reviews for Shannon Keller

27 days ago at 8:01 PM
Recommend's Shannon

Excellent and Knowledgeable

I am very happy for her excellent and timely services. She is very knowleadgeable and easy to work with. I am very impressed with how fast and accurate she processed my loans. I am a very satisfied borrower or customer. Thank you.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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August 12, 2021 at 7:51 AM
Recommend's Shannon

Thanks FBC

Couldn’t have done it without you

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 02, 2021 at 12:23 PM
Recommend's Shannon

Shannon is the one to pick

I cannot tell you how amazing Shannon was at helping me and my family help us get the funding for our new family home that we love! Not only was Shannon fantastic, Sophy in her office was on top of her game at letting us know what we needed to get done. Not only do they know what they’re doing they are both very pleasant to talk to and don’t talk down or anything because you don’t know about the home buying process. The only one to go with, in my opinion, is Shannon Keller and Sophy Cabrera! They hit it out of the park!

Eli's Tip: Get the documents they are asking for in as quickly as possible and ask any questions you may have.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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June 30, 2021 at 4:33 PM
Recommend's Shannon

Excellent customer service

Shannon was very nice and amazing, kept us updated with any news until we finally closed.

USDA Nevada
Responds quickly
Loan met my needs

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June 04, 2021 at 9:23 AM
Recommend's Shannon

The Women Who Get The Job Done

Shannon and Marissa C. are the ones you really need to see if you are interested in purchasing a home. These ladies rock it!!!! They really go above and beyond to keep you in the loop and make this trying process run smoothly.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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February 02, 2021 at 9:45 AM
Recommend's Shannon

Easy tk work with

Thanks so much for making the house buying experience very easy. They walked you through every step and told you what was coming next so you were prepared. Very experienced and knowledgeable people. Everyone was super pleasant. I would definitely recommend these guys to everyone. 😀

Johnny's Tip: Easy to use, pleasant knowledgeable people

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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January 27, 2021 at 10:10 AM
Recommend's Shannon

Best lender in town

Despite the issues that I had with getting information to pay off my second mortgage, no fault of Shannon, this was a very good experience. The staff are very friendly and helpful. I was getting discouraged and they kept my spirits up through the whole re-financing process. I would definitely recommend using them.

Jennifer's Tip: Gather all of your paperwork in advance and it will help you have a smooth process.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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December 10, 2020 at 10:54 AM
Recommend's Shannon

Best Loan Officer in Pahrump

Refinance was super easy and very quick. The Pahrump office staff was great to work with. I highly recommend Shannon Keller as your next loan officer!!!

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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December 03, 2020 at 5:15 PM
Recommend's Shannon

Feusner VA Loan

Shannon did an outstanding job in getting all the requirements together for the VA loan. She was efficient, accomplished associated tasks in a timely manner and is very knowledgeable of all required processes. All of our questions were answered as we went through the process and when an explanation was needed she was patient and thorough in getting information to us. We experienced no stress and the overall experience was much better with than we typically see with other finance companies and loan officers. Thanks for everything!

Joe's Tip: Just be ready to support the requests in an efficient and timely manner as they come in from the loan officer. It will make the entire process go smoothly.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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December 03, 2020 at 3:31 PM
Recommend's Shannon

Hometown lender vs. Big Banks

Buying a home can be a daunting process and overwhelming to people so I hear. This was my first ever home purchase and I found my home and moved in within 2-3 months or so. Even with the COVID going on, the staff at FBC went above and beyond to work through any issues I had and expedited my loan. If I took away anything out of this. If you are buying a home and it’s your first time, erase any preconceived notions about it, these people make it virtually effortless. Shoutouts to Shannon Keller, Heather Raetz & Jason Fraley

Cody's Tip: Don’t go into the process thinking it’s gonna be overwhelming, FBC staff takes care of you and it’s very personable.

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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November 19, 2020 at 7:27 PM
Recommend's Shannon

Smooth Process

Ms. Sharron Keller is an exceptional Loan Officer. Her knowledge of the industry is unsurpassed. She made our refinancing a walk in the park. I highly recommend her services to anyone seeking a loan for any real estate transaction. She is the true definition of an employee makes the company. Through the over 35 years in my previous life I've worked with many loan officers and closed scores of real estate transactions. Having Ms. Keller as our loan officer was a true pleasure. One word can wrap it up: Excellent!

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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November 01, 2020 at 11:42 PM
Recommend's Shannon

Great Service!

Very responsive went above and beyond.

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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October 28, 2020 at 2:07 PM

Heather Raetz

Shannon Keller was great but I dealt a lot with Heather Raetz on my loan. I cannot say how professional, polite, courteous, patient and all-around helpful Heather was to me during this stressful time. I am very thankful to have had such a competent & pleasant experience in my dealings with Heather.

Conventional Nevada

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October 25, 2020 at 12:29 AM

Very Helpful

Shannon was great and answered all my questions in a timely matter

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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October 04, 2020 at 5:40 PM

Lengthy Process

We feel that there were to many mistakes made. The time of over 3 months and after signing 9 addendums took way to long. The stress on my family of panic attacks and hospital bills, rent and not being able to give a notice to rental company, because we never knew if we were getting the house, is costing me so much extra! I just kept hearing because of covid and people working from home, it's taking longer to close. We lost our moving truck because it was pushed back and so on and so on! We are grateful to have finally moved in and happy with our loan, but I would never recommend Shannon Kellar to anyone Sincerely Frank and Kayla Hyatt

USDA 30 Year Fixed Nevada
Loan met my needs

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September 03, 2020 at 12:31 PM
Recommend's Shannon

Shannon and her team are awesome!

Shannon and her team were ready to help at every turn to make the home buying process as smooth as possible.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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August 09, 2020 at 3:23 PM

Horrifying Experience

Started the loan process in March 2020. Contract on home purchase 5/3/20. Finally closed on 7/9/20. Shannon was misleading, berating, and snide. Very limited in communication, in fact all communication had to be initiated with an in person office visit. Many calls and texts went unanswered. As a buyer/consumer I was not represented well by Shannon or her management team. I was informed on three different occasions that I would be closing the following morning yet to have another underwriter dissect my file and request further info. It was not until the Seller's father (a personal friend of Shannon's) got aggravated that steps were finally taken to close my loan. Email chains were sent to the Seller, Sellers Agent, my Agent and the Title company that I was excluded from. Shannon was more interested in closing my loan for the Seller's benefit than mine. I was financially violated.

Angie's Tip: STAY AWAY

FHA 30 Year Fixed Nevada
Loan met my needs

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August 05, 2020 at 8:07 PM
Recommend's Shannon

Caring from start to finish

Awesome crew and caring

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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August 05, 2020 at 5:01 PM
Recommend's Shannon

FBC Review/Shannon Keller

This was a short closing, thirty day, and Shannon worked to make it a trouble free experience.

Edward's Tip: Have the necessary documents available.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 22, 2020 at 11:43 AM
Recommend's Shannon

DREAMS DO COME TRUE

AFTER DEALING WITH ANOTHER COMPANY AND A NEWBEE LOAN PROCESSOR THAT WAS CONTINUALLY SCREWING UP, I WAS PUT INTO CONTACT WITH SHANNON KELLER OF FBC. SHEN KNEW HOW TO HANDLE EVERYTHING DUE TO HER 27 YEARS EXPERIENCE AND HER CARING FOR THE CUSTOMER. THANKS TO SHANNOIN AND HER ASSISTANT HEATHER MY WIFE AND I NOW HAVE OUR DREAM HOME.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 22, 2020 at 11:43 AM
Recommend's Shannon

DREAMS DO COME TRUE

AFTER DEALING WITH ANOTHER COMPANY AND A NEWBEE LOAN PROCESSOR THAT WAS CONTINUALLY SCREWING UP, I WAS PUT INTO CONTACT WITH SHANNON KELLER OF FBC. SHEN KNEW HOW TO HANDLE EVERYTHING DUE TO HER 27 YEARS EXPERIENCE AND HER CARING FOR THE CUSTOMER. THANKS TO SHANNOIN AND HER ASSISTANT HEATHER MY WIFE AND I NOW HAVE OUR DREAM HOME.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 16, 2020 at 4:58 PM
Recommend's Shannon

Amazing Work!

Amazing and efficient! So absolutely happy with everything!

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 13, 2020 at 3:52 PM
Recommend's Shannon

Great Service

Shannon and Heather did a great job! They are the best at mortgage lending. Two peaches!!

Glenn's Tip: Give requested items as soon as they ask.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 09, 2020 at 3:27 PM
Recommend's Shannon

Loan Offier

Went to Shannon after extended delays with previous Lender. She and her staff did an excellent job on short notice to get our new home financed. I would and will recommend her to anyone needing financing!

Conventional Nevada
Closed on time
Responds quickly
Loan met my needs

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