Shannon Keller

93% of customers would recommend Shannon Keller

Are you a customer of Shannon Keller?

Customer Reviews

4.8 of 5
45 Reviews
Responsiveness 96%
Product met needs 100%
Competitive rate 100%

Reviews for Shannon Keller

18 days ago at 5:40 PM

Lengthy Process

We feel that there were to many mistakes made. The time of over 3 months and after signing 9 addendums took way to long. The stress on my family of panic attacks and hospital bills, rent and not being able to give a notice to rental company, because we never knew if we were getting the house, is costing me so much extra! I just kept hearing because of covid and people working from home, it's taking longer to close. We lost our moving truck because it was pushed back and so on and so on! We are grateful to have finally moved in and happy with our loan, but I would never recommend Shannon Kellar to anyone Sincerely Frank and Kayla Hyatt

USDA 30 Year Fixed Nevada
Loan met my needs

Share  
September 03, 2020 at 12:31 PM
Recommend's Shannon

Shannon and her team are awesome!

Shannon and her team were ready to help at every turn to make the home buying process as smooth as possible.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
August 09, 2020 at 3:23 PM

Horrifying Experience

Started the loan process in March 2020. Contract on home purchase 5/3/20. Finally closed on 7/9/20. Shannon was misleading, berating, and snide. Very limited in communication, in fact all communication had to be initiated with an in person office visit. Many calls and texts went unanswered. As a buyer/consumer I was not represented well by Shannon or her management team. I was informed on three different occasions that I would be closing the following morning yet to have another underwriter dissect my file and request further info. It was not until the Seller's father (a personal friend of Shannon's) got aggravated that steps were finally taken to close my loan. Email chains were sent to the Seller, Sellers Agent, my Agent and the Title company that I was excluded from. Shannon was more interested in closing my loan for the Seller's benefit than mine. I was financially violated.

Angie's Tip: STAY AWAY

FHA 30 Year Fixed Nevada
Loan met my needs

Share  
August 05, 2020 at 8:07 PM
Recommend's Shannon

Caring from start to finish

Awesome crew and caring

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
August 05, 2020 at 5:01 PM
Recommend's Shannon

FBC Review/Shannon Keller

This was a short closing, thirty day, and Shannon worked to make it a trouble free experience.

Edward's Tip: Have the necessary documents available.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 22, 2020 at 11:43 AM
Recommend's Shannon

DREAMS DO COME TRUE

AFTER DEALING WITH ANOTHER COMPANY AND A NEWBEE LOAN PROCESSOR THAT WAS CONTINUALLY SCREWING UP, I WAS PUT INTO CONTACT WITH SHANNON KELLER OF FBC. SHEN KNEW HOW TO HANDLE EVERYTHING DUE TO HER 27 YEARS EXPERIENCE AND HER CARING FOR THE CUSTOMER. THANKS TO SHANNOIN AND HER ASSISTANT HEATHER MY WIFE AND I NOW HAVE OUR DREAM HOME.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 22, 2020 at 11:43 AM
Recommend's Shannon

DREAMS DO COME TRUE

AFTER DEALING WITH ANOTHER COMPANY AND A NEWBEE LOAN PROCESSOR THAT WAS CONTINUALLY SCREWING UP, I WAS PUT INTO CONTACT WITH SHANNON KELLER OF FBC. SHEN KNEW HOW TO HANDLE EVERYTHING DUE TO HER 27 YEARS EXPERIENCE AND HER CARING FOR THE CUSTOMER. THANKS TO SHANNOIN AND HER ASSISTANT HEATHER MY WIFE AND I NOW HAVE OUR DREAM HOME.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 16, 2020 at 4:58 PM
Recommend's Shannon

Amazing Work!

Amazing and efficient! So absolutely happy with everything!

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 13, 2020 at 3:52 PM
Recommend's Shannon

Great Service

Shannon and Heather did a great job! They are the best at mortgage lending. Two peaches!!

Glenn's Tip: Give requested items as soon as they ask.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 09, 2020 at 3:27 PM
Recommend's Shannon

Loan Offier

Went to Shannon after extended delays with previous Lender. She and her staff did an excellent job on short notice to get our new home financed. I would and will recommend her to anyone needing financing!

Conventional Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
July 08, 2020 at 8:06 PM
Recommend's Shannon

VA LOAN

Shannon is awesome. Praise God for Shannon and her team.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
June 27, 2020 at 6:20 PM
Recommend's Shannon

Review

First time home buyer.

Barbara's Tip: Be patient.

FHA 30 Year Fixed Nevada
Responds quickly
Loan met my needs

Share  
June 18, 2020 at 8:38 AM
Recommend's Shannon

Great VA IRRL

Had an awesome experience with Shannon, she was informative and helpful. During the COVID pandemic the digital paperwork was helpful.

Joel's Tip: Make sure you have documents ready to give to loan agent

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
June 11, 2020 at 12:16 PM
Recommend's Shannon

Fantastic service!

Shannon is amazing that’s pretty much all that needs to be said!

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
May 20, 2020 at 7:23 PM
Recommend's Shannon

Efficient & knowledgeable

Shannon went the distance for us: kept us informed about our loan progress and offered us options.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
May 19, 2020 at 10:16 PM
Recommend's Shannon

Exceptional Service

I was very impressed with the knowledge and professionalism of Shannon Keller. The mortgage went without a hitch and was effortless. I loved the website they have to upload paperwork. It is very easy to use. Shannon and her team made the whole process effortless. Thank you all. I would not hesitate to recommend them.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
May 13, 2020 at 10:32 AM
Recommend's Shannon

New Home

I enjoyed working with both Shannon & Heather on my home loan. They did alot of gathering information needed & were always professional and courteous. They kept me informed on progress of my loan.

Kathleen's Tip: I have no tips for them because I was satisfied with their service.

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
April 29, 2020 at 10:10 AM
Recommend's Shannon

Big Virtual Hug

Shannon was the best. The whole team kept me informed the whold time as to status of loan. If I had questions, they were always available to answer.

Teresa's Tip: Have patience, it takes time.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
April 10, 2020 at 3:04 PM
Recommend's Shannon

Thank you!

Excellent service! Friendly and informative. Got it done on time even though it was a very busy time for her.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
March 11, 2020 at 7:17 PM
Recommend's Shannon

Wonderful Experience

Shannon is very approachable. She made the home buying experience enjoyable. Anytime I had questions she was able to answer in a timely manner and her answers were accurate.

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
February 24, 2020 at 11:10 PM
Recommend's Shannon

Shannon Keller Review

Shannon Keller was very proffessional with my loan and I very much enjoyed working with her

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
December 19, 2019 at 10:06 AM
Recommend's Shannon

Awesome

Shannon worked hard to get us through the rollercoaster ride of our complex situation. She is very knowledgeable and so very easy to work with. I would recommend her to anyone!

Other 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
December 15, 2019 at 12:12 PM
Recommend's Shannon

Easy Lending

From the minute we walked into the fbc Mortgage office in Pahrump, we felt we were in good hands. Shannon,Jennifer and Heather were very professional and made the job of setting up our VA loan a seamless operation. They worked diligently to the final sign off. We feel we have made some new friends and that's a great feeling to have that comfort when undergoing such a huge deal. Thanks team. We will certainly recommend you around this town.

Helen's Tip: Get a list of everything you will need up front to save any time delays

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
November 24, 2019 at 8:01 AM

Fantastic

Second time around went as smooth as the first time. Would highly recommend Shannon Keller and her staff. They did a great job. Thanks

Stephen's Tip: Have your paper work ready

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
November 06, 2019 at 6:26 AM
Recommend's Shannon

Great company

Great company great people !! Would highly recommend!!

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

Share  
Advertisements