Shannon Keller

94% of customers would recommend Shannon Keller

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Customer Reviews

4.8 of 5
17 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Shannon Keller

6 days ago at 6:26 AM
Recommend's Shannon

Great company

Great company great people !! Would highly recommend!!

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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11 days ago at 5:32 PM
Recommend's Shannon

Fantastic!

Shannon processed everything quickly and accurately. Our closing statement very accurately reflected what she expected, and she provided me all information in a timely manner.

Jennifer's Tip: Provide the items needed right away and Shannon will process quickly and accurately.

Conventional 20 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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18 days ago at 4:33 PM
Recommend's Shannon

My first home!!

Shannon Keller made my experience of buying my first home unforgettable. I never thought it would happen but with her confidence she made it happen!

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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18 days ago at 1:25 PM
Recommend's Shannon

Excellent experience

FBC mortgage and Shannon Keller were exceptional from start to finish. They helped minimize the stress usually associated with the loan process with their professionalism and their step by step system that kept us we informed along the process. I would highly recommend the FBC team for any mortgage needs.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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18 days ago at 1:24 PM
Recommend's Shannon

Excellent experience

FBC mortgage and Shannon Keller were exceptional from start to finish. They helped minimize the stress usually associated with the loan process with their professionalism and their step by step system that kept us we informed along the process. I would highly recommend the FBC team for any mortgage needs.

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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October 06, 2019 at 11:45 PM

2019

I believe technology has negatively impacted the experience of obtaining financing to purchase a home in the following way. I received piecemeal requests, notifications and information in the form of emails and texts. I had one sit down face to face at the very beginning and then day of closing. I have a job that just does not allow me the luxury of responding several times a week to small requests. Better to have a list needed for a meeting once a week. I did not always get a prompt response from Shannon Keller throughout the process when I had questions. I have the final papers and still do not completely understand all the line items. I suppose on some level I don’t need to, but I prefer to. As for the various cutesy video emails....I quit opening them after the first one. The closing was delayed more due to sellers than on my end. I did have to ask the week before original closing date to hold all requests until my day off as the bombardment was overwhelming and stressful as I could not respond in a timely manner due to my job. That might have delayed as well. My initial call was returned in a timely manner.

Betty's Tip: Be very clear about what mode of interaction/communication would work best for you.

FHA 30 Year Fixed Nevada
Responds quickly
Loan met my needs

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October 03, 2019 at 10:54 AM
Recommend's Shannon

Amazing Lender

They did wonderful! Very helpful. Very got irritated with us calling all the time with questions. Amazing people!

USDA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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September 05, 2019 at 10:44 AM
Recommend's Shannon

Whitaker

Shannon and her team go above and beyond to make the loan process as simple and straight forward as possible. They were timely and responsive for all my many questions along the way. I recommend them a million times over!

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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September 04, 2019 at 10:15 AM
Recommend's Shannon

Very efficient!

Shannon and her team did a great job for me! She gave me a list of items I needed right off the bat, discussed rate and exterior factors that affect rate and how they impact me and pros and cons of changing my current mortgage. I'm extremely impressed with their process and how they got my loan done.

Sheryl's Tip: Give them what they ask for when they ask for it so there's no delays in the process.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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August 07, 2019 at 1:59 PM
Recommend's Shannon

Open Communication & Patience

Buying a home is very stressful but Shannon and her team made the entire process smooth and worry free! No matter how many times I would call or how many questions I had, Shannon was quick to answer and even took the time to explain the process to me. Everything was transparent and her patience was on point the entire month. I'm pursuing a Realtor's license and plan to suggest The FBC team to all my clients. I look forward to working with her in a professional atmosphere as her consumer support is amazing!

James's Tip: Be on top of it! When paperwork is requested, get it to them as quickly as possible. It makes for a faster and easier completion and close escrow in a short amount of time.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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August 07, 2019 at 11:52 AM
Recommend's Shannon

Stress free

Shannon & her team made the loan stress free. Always available to answer any questions we had. Would definitely recommend them to friends.

Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 24, 2019 at 9:04 PM
Recommend's Shannon

Loan officer review.

Shannon was very helpful with the loan process. She kept us updated on everything we needed. Overall it was a great experience working with Shannon as our loan officer.

Scott's Tip: Be patient with the loan process

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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July 03, 2019 at 3:28 PM
Recommend's Shannon

VA Loan

Shannon Keller was absolutely wonderful and her whole staff. She kept us informed as we went along and helped close in record time.

VA 15 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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June 28, 2019 at 11:47 AM
Recommend's Shannon

Great people!!

This company is Awesome! Shannon and her friends were sooo helpful. This was a wonderful experience to work with the BEST in the business!

Joseph's Tip: You will love how special you feel when working with FBC.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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June 26, 2019 at 2:40 PM
Recommend's Shannon

Pre-approval is key

Happy we had the pre-approval for when we started house hunting

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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June 06, 2019 at 3:58 PM
Recommend's Shannon

Service

Shannnon was extremely helpful from start to finish. She constantly satyed in touch with me throughout the entire process. She was able to answer all of my questions and responded to my calls and text msg's in a very timely manner. Shannon went above and beyond her duties to make sure the process went smooth.

VA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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