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Reviews for Molly Coberly
First Time Homeowner Jitters
I dragged my feet a very long time about making this purchase commitment. My Dad recently transitioned to the final stage of Alzheimer's and Dementia and desire to be closer to my family overcame all my procrastination. On October 11 I filled out the loan application for a brand new Maronda Home and on November 30 I had the keys to my 1st and brand new house! Timing was critical to make this process and endeavor successful and Molly Colby and Carolina Ortega exceeded my or anyone's expectations. They helped me do this in less than 60 days!!!!!! It helped that I was prompt to answer requests for documentation but this blessing is attributed to my blind faith in God, Maronda Homes and FBC Mortgage. My Dad and Mom and my entire family are truly greatful - THANK YOU
Iliana's Tip: Be transparent with your financial background, prompt to respond to documentation and ask questions
FHA 30 Year Fixed Florida
Knight Lake Estates Lot 12
Molly and everyone at FBC was very good about returning my calls to keep us updated on our loan. There were some small hiccups that are expected with us being first time homebuyers, but they were quickly resolved and we all stayed on the ball to get home closed on time.
DANIEL's Tip: For clients that don't ask questions make sure they understand why they need to send the documents you're asking for. Some first time home buyers like us might not ask all of the right questions and may send over documents that might not fully disclose everything they need to. Be more proactive about making sure clients know what they need to do and why you need them to do it to reduce repeated attempts of accomplishing the same tasks.
Conventional 30 Year Fixed Florida
Goris' Lender Review
The process was smooth. Loan officer was always available and willing to provide information and clarification when needed.
Maria's Tip: Submit all required documentations timely.
Conventional 30 Year Fixed Florida
Opinion
Molly was great! But in my opinion the other employees should pay more attention to the information sent to them and don’t wait until the last minute to review it. We had a closing scheduled for two then we received an email rescheduling the time to 3:00 and the same person who sent us the previous email called during our second walk through which was at 12:30 to let un know that the closing was going to be at 1:30. She didn’t even remember the email she sent us.
Raul's Tip: Some workers should be more professional and followed up with the customers.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication and will use this experience as a training opportunity for our Company.FHA 30 Year Fixed Florida
Kevin newgent
Great customer service. Everything went smooth And they took the time to explain everything.
Kevin's Tip: N/a
FHA 30 Year Fixed Florida
A+ Customer Experience
Molly and her fellow associates were nothing less than amazing. They made the process smooth considering I am a first time home buyer. Any questions and concerns I had were answer speedy time manner. I would definitely recommend her services to ours.
Gail's Tip: Consider building a good credit score to lower your rates.
FHA 30 Year Fixed Florida
Brightest light in a difficult process
Always had a lot of help and quick responses from Molly and her team. So many issues outside our control, anything I needed on Molly's side was done immediately. Friendly, down to earth, and a professional group
Justin's Tip: Always submit paper work required/requested right away so you can get those corrections out asap.
Conventional 30 Year Fixed Florida
Loan
Molly was never available and almost impossible to contact. She would leave emails late in the evening . Then couldn't get a hold of till next day.
Larry's Tip: Try to get info early
FHA 30 Year Fixed Florida
Molly was great!
Having been a homeowner in the past, I have had the opportunity to deal with lenders. My experience with Molly was great and she keep me in the loop during the whole process. She was responsive to my questions and provided me with helpful insight when things were presented that I was unsure. I would highly recommend her to anyone looking for a mortgage. When the time comes again for a mortgage, I will call on Molly to get the deal done!
FHA 30 Year Fixed Florida
