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Reviews for Kristen England
FBC Loan home loan review
I have been with FBC as a lender for the past two years. I refinanced this year and it was smooth sailing. The people and company were very good to work with and I would highly recommend them.
Reginald's Tip: Make sure you read and ask questions.
FHA 30 Year Fixed Florida
Goes the Extra Mile
Kristen could teach a course on customer service! Was an extremely easy and fluid process because of her guidance and patience. Kristen is very knowledgable on her subject matter and also empathetic towards her clients. I was very pleased with using FBC mortgage and would recomment Kristen England to anyone (I already have!)
Conventional 30 Year Fixed Georgia
Refi
Kristen was very patient with both me and my husband and our 1000 questions, I'm sure we drove her nuts lol. The refi was fast, everything was explained to us prior to signing and no surprises. We would def recommend FBC and Kristen.
Chester's Tip: Be patient, have all your docs ready for when they ask for them.
VA 30 Year Fixed Florida
Goddard
The team was great.
FHA 30 Year Fixed Florida
Responsive and Flexible
I travel for work. Was very easy to refinance. Everything was done via email and very few phone calls. They even sent a notary to finish the paperwork when I was 800 miles away.
FHA 30 Year Fixed Florida
Smooth
Kristen was very nice and good at explaining things .nad very patient
FHA 30 Year Fixed Florida
Highly Recommend Kristen!
Kristen was absolutely amazing throughout our entire loan process! She was there every step of the way, answering every question we had quickly and thoroughly. My husband and I were first time home buyers and she made the process easy and stress free. We are so excited about our new home and we couldn’t have done it without Kristen. We HIGHLY HIGHLY HIGHLY recommend her!!!!!!!
FHA 30 Year Fixed Florida
Always love working with Kristen!
If you are looking for a lender look no further.... Kristen is amazing! She stays on top of the process from the time the contract is executed, through closing - ensuring that all parties are informed of the loan status the whole time. I know I never have to worry about financing when it is in her hands.
FHA Florida
Excellent Communication
Kristen was very friendly. She answered question promptly and professionally.
FHA 30 Year Fixed Florida
Refinance
Very slow and the communication was sub par
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.VA 30 Year Fixed Florida
Awesome Service
The process was simple. The Loan Officer was always supportive and had all the answers, and made things happen quickly.
VA 30 Year Fixed Florida
Home refinance
Very easy. Quotes were not correct but all together an easy process
VA 30 Year Fixed Florida
Great costumer service
Kristen thank you for your time and thank you for your help to get the best mortgage rate and also your good communication.
VA 30 Year Fixed Florida
Great customer service
The entire process and closing was painless and amazing. Everybody was professional and very caring in making sure ours needs were met.
FHA 30 Year Fixed Florida
Great, Easy, No stress
Very easy, Great communication, We are very happy
FHA 30 Year Fixed Florida
Refinace of Loan
high praise for her professionalism and updates.
VA 30 Year Fixed Florida
