Kristen England

93% of customers would recommend Kristen England

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Customer Reviews

4.7 of 5
41 Reviews
Responsiveness 97%
Product met needs 100%
Competitive rate 100%
Real Estate Pro Reviews 1

Reviews for Kristen England

June 10, 2020 at 11:39 AM
Recommend's Kristen

So easy!

Working with Kristen and everyone was such an easy task! It was so simple and quick and I appreciated all they did to make it that way for us! Great group to work with!

FHA 20 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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April 25, 2020 at 4:49 AM
Recommend's Kristen

Great communication

Kristen was very helpful. Great communication skills. Easy process to refinance.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 23, 2020 at 6:34 PM
Recommend's Kristen

Best experience!

Me and my husband started with another bank and the loan fell through, Kristen and her team picked up right away using their knowledge and expertise and helped us to get closed in time while providing amazing service, empathy and understanding with our situation! Overall was a great experience when we were already discouraged from the previous lender.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 16, 2020 at 9:00 AM
Recommend's Kristen

Closed as promissed

Everything went smooth and we closed at the right timeframe

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 01, 2020 at 9:53 PM
Recommend's Kristen

FBC Loan home loan review

I have been with FBC as a lender for the past two years. I refinanced this year and it was smooth sailing. The people and company were very good to work with and I would highly recommend them.

Reginald's Tip: Make sure you read and ask questions.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 27, 2020 at 7:04 AM
Recommend's Kristen

Goes the Extra Mile

Kristen could teach a course on customer service! Was an extremely easy and fluid process because of her guidance and patience. Kristen is very knowledgable on her subject matter and also empathetic towards her clients. I was very pleased with using FBC mortgage and would recomment Kristen England to anyone (I already have!)

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 26, 2020 at 10:00 AM
Recommend's Kristen

Refi

Kristen was very patient with both me and my husband and our 1000 questions, I'm sure we drove her nuts lol. The refi was fast, everything was explained to us prior to signing and no surprises. We would def recommend FBC and Kristen.

Chester's Tip: Be patient, have all your docs ready for when they ask for them.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 27, 2020 at 2:31 PM
Recommend's Kristen

Goddard

The team was great.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 06, 2020 at 10:17 AM
Recommend's Kristen

Responsive and Flexible

I travel for work. Was very easy to refinance. Everything was done via email and very few phone calls. They even sent a notary to finish the paperwork when I was 800 miles away.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 5:22 PM
Recommend's Kristen

Smooth

Kristen was very nice and good at explaining things .nad very patient

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 16, 2019 at 7:45 PM
Recommend's Kristen

Highly Recommend Kristen!

Kristen was absolutely amazing throughout our entire loan process! She was there every step of the way, answering every question we had quickly and thoroughly. My husband and I were first time home buyers and she made the process easy and stress free. We are so excited about our new home and we couldn’t have done it without Kristen. We HIGHLY HIGHLY HIGHLY recommend her!!!!!!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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Real Estate Professional
December 16, 2019 at 7:17 PM

Always love working with Kristen!

If you are looking for a lender look no further.... Kristen is amazing! She stays on top of the process from the time the contract is executed, through closing - ensuring that all parties are informed of the loan status the whole time. I know I never have to worry about financing when it is in her hands.

FHA Florida

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December 02, 2019 at 2:06 PM
Recommend's Kristen

Excellent Communication

Kristen was very friendly. She answered question promptly and professionally.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 01, 2019 at 7:38 PM

Refinance

Very slow and the communication was sub par

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.
VA 30 Year Fixed Florida
Loan met my needs

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October 31, 2019 at 8:39 PM
Recommend's Kristen

Awesome Service

The process was simple. The Loan Officer was always supportive and had all the answers, and made things happen quickly.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 31, 2019 at 5:35 PM
Recommend's Kristen

Home refinance

Very easy. Quotes were not correct but all together an easy process

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 16, 2019 at 10:49 AM
Recommend's Kristen

Great costumer service

Kristen thank you for your time and thank you for your help to get the best mortgage rate and also your good communication.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 09, 2019 at 2:31 PM
Recommend's Kristen

Great customer service

The entire process and closing was painless and amazing. Everybody was professional and very caring in making sure ours needs were met.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2019 at 5:23 AM
Recommend's Kristen

Great, Easy, No stress

Very easy, Great communication, We are very happy

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 17, 2019 at 3:24 PM
Recommend's Kristen

Refinace of Loan

high praise for her professionalism and updates.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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