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Reviews for Kristen England
Smooth
Kristen was very nice and good at explaining things .nad very patient
FHA 30 Year Fixed Florida
Highly Recommend Kristen!
Kristen was absolutely amazing throughout our entire loan process! She was there every step of the way, answering every question we had quickly and thoroughly. My husband and I were first time home buyers and she made the process easy and stress free. We are so excited about our new home and we couldn’t have done it without Kristen. We HIGHLY HIGHLY HIGHLY recommend her!!!!!!!
FHA 30 Year Fixed Florida
Always love working with Kristen!
If you are looking for a lender look no further.... Kristen is amazing! She stays on top of the process from the time the contract is executed, through closing - ensuring that all parties are informed of the loan status the whole time. I know I never have to worry about financing when it is in her hands.
FHA Florida
Excellent Communication
Kristen was very friendly. She answered question promptly and professionally.
FHA 30 Year Fixed Florida
Refinance
Very slow and the communication was sub par
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.VA 30 Year Fixed Florida
Awesome Service
The process was simple. The Loan Officer was always supportive and had all the answers, and made things happen quickly.
VA 30 Year Fixed Florida
Home refinance
Very easy. Quotes were not correct but all together an easy process
VA 30 Year Fixed Florida
Great costumer service
Kristen thank you for your time and thank you for your help to get the best mortgage rate and also your good communication.
VA 30 Year Fixed Florida
Great customer service
The entire process and closing was painless and amazing. Everybody was professional and very caring in making sure ours needs were met.
FHA 30 Year Fixed Florida
Great, Easy, No stress
Very easy, Great communication, We are very happy
FHA 30 Year Fixed Florida
Refinace of Loan
high praise for her professionalism and updates.
VA 30 Year Fixed Florida
Home Loan Refinance
She was informative, always available, and very responsive.
FHA 30 Year Fixed Florida
Quick and easy
This time around I was only refinancing so all of my information was already on file with FBC. Kristen was pretty responsive with my requests.
FHA 30 Year Fixed Florida
Excellent!!
Thank you for everything!!!
FHA 30 Year Fixed Florida
Amazing Lender
Kristen was amazing! answered all my questions in a timely manner and the communication was really good.
FHA Florida
Amazing Lender
This is the second time I have had FBC provide a home/refinance loan for me. Both times the process was easy thanks to the amazing people at FBC.
Claudia's Tip: The loan officers are easy to contact and willing to answer any questions you have.
FHA 30 Year Fixed Florida
Good service
Thank you Kristen for the opportunity to refinance and for keeping us on track with each step.
FHA 30 Year Fixed Florida
My review
Kristen was very knowledgeable and patient with me during the underwriter process. Everything went very smoothly.
Siobhan's Tip: None
FHA 30 Year Fixed Florida
Refi
Fbc, who had our original loan, reached out to us to see if we would be interested in refinancing our home. The process was easy, Kristen answered all of my questions promptly and closed fast.
Chester's Tip: Make sure you have all your documents saved digitally so you can send them off quickly as to not hold up the process.
VA 30 Year Fixed Florida
Home Refi
Kristen was great and the process was very smooth
FHA 30 Year Fixed Florida
KRISTEN IS AWESOME!
FBC morgage is amazing they have always worked with us no matter what , just refinance on my house and Kristen was there every step of the way to help me through everything thank you for all you do ..
FHA 30 Year Fixed Florida
Refinanced With Ease
Kristen made the whole process easy, and not scary at all. We are very pleased with the outcome of our refinance, and will definitely enjoy the new lower rate. She made all of the confusing numbers make sense, and talked us through everything. It was very quick responses to emails, and any phone calls we had to make.
Jonathan's Tip: Trust, trust that you are in their best interest throughout the whole process
FHA 30 Year Fixed Florida
Happy homeowner.
From day one until the end of the process that was the closing, Kristen was very professional at the all the times. I definitely recommend Kristen as your loan officer.
Conventional 15 Year Fixed Florida
Quick and Easy
FBC contacted us to lower our mortgage payment and rate. We agreed and went through a very quick and easy process to refinance. Closing agent even came to our house on a Saturday morning for us to sign.
Other 30 Year Fixed Florida
Mr. Anthony Bigda
Kristen was very professional and answered many of my questions when I didn’t understand the information
FHA 30 Year Fixed Florida
Amazing Experience!
From start to finish my loan process was amazing! I must say that Kristen England (my loan officer) played a huge part in making that happen. I am relocating to Jacksonville, FL from Tenn. (due to my husband’s job) so when I started this process I was nervous. From the first day Kristen reached out to me, she gathered what needs I had and she "went to work" for me! She has made each step in the process seamless! She took the time to educate me, lay out my options and worked hard to get me the best (I mean lowest) rate possible. Kristen is very professional, friendly and compassionate. And to my surprise.....Kristen took the extra effort to come to the closing! That was awesome! Additionally I must also mention how amazing Traci Patrick (my loan processor) who worked hard for me during the underwriting process. She took it to the next level! Overall this was the best experience I have ever had in buying a home. The "Powerhouse" FNB bank team of Kristen England and Traci Patrick made me feel like I am more than just a number on a loan application. They made me feel like I was one of their friends. A++++++
Regina's Tip: Organize important information so you can help your loan officer and team work for you. Ask questions if you don't understand something. A sign of a good company or the people that work there is the willingness to help you grow.
FHA 30 Year Fixed Florida
