Jon Mount

92% of customers would recommend Jon Mount

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Customer Reviews

4.8 of 5
12 Reviews
Responsiveness 92%
Product met needs 92%
Competitive rate 92%

Reviews for Jon Mount

24 days ago at 9:00 PM

Not Happy With My Experience.

Mr. Mount, was "polite" enough I suppose, but was always very busy and he reminded me pert near every time we spoke about how busy he was, as things began to wind down with my loan. Is that normal? Either by his tone or actual verbiage I was always very aware of the time constraint placed on the call, most times he called me back because I left him a message, But, when I did get him on the line, he was yeah, Very Busy. I was reminded about how many people were trying to buy a house and that this was a 'seller's market. Yay! Just what every buyer wants to hear, right? He was open, kind and present, courteous and available when we first spoke by phone. Isn't that the way it always goes? You want the business so... well, you know the routine. As time progressed, I was 'lucky' to have a conversation where I didn't feel extreme pressure to get it over with. He became exacerbated easily and seemed almost irritated with me SEVERAL times while speaking with him. In fact so much so, that I dreaded having to call him for anything, questions mostly though. My loan was not an 'easy' loan he expressed- there were lots of iffy questions and twist and turns he reminded me. Frankly my head was spinning the entire time I dealt with him. I had so many questions and most of them to this day haven't been answered. The icing on the cake was when he asked if he could recommend a real estate agent to me and I accepted his suggested agent, Courtney. Boy, are they a team. Young and pretty (i guess that's why he suggested her, or maybe it was because they went to school together?) I have never regretted a decision more. She was not a seasoned agent, meaning to say, she left many questions unanswered also. I felt like the personal friendship between Jon Mount and Courtney hindered my position in negotiating and in business in general, so that, in itself was awkward. But there was more... To recap, he suggested this young, pretty and very flighty (meaning short attention span) real estate agent, and thats where things took a southbound train. I felt like since I took him up on the suggestion of working with her that I was then obliged to continue working with her. My Mistake. The gal he deemed a "Cherry" was terrible. In fact I was surprised he had bragged on her so much and let down by her inability to WORK FOR ME as the buyer. She wasn't savvy or even knowledgeable about the market. Except she too, reminded me how fortunate I WAS to have these people accept my offer for the house I was interested in buying! She showed lack of experience, as I say (cannot say that enough), was unprepared with many things, No tape measure many times, brought her son to look at the house with questions I had and then again I was on a timer... But, I kept reminding myself, my lender, Jon had given her such a glowing review... ? What was I to do? I stuck with Courtney through the painful process, but wish I had not. She fell short in almost everything she attempted to "help" with and many things she had no clue as to how-to negotiate i.e.' The Burned Out Rusted Water Heater, that my mother insisted had to be changed out much to Courtney's dismay (IT WAS DONE THANKS MOM!) . There are many examples of her inadequacies but one in particular sticks in my mind since it was my last dealing with her. Here goes, the straw that broke the camel's back, by example. When I asked her about there not being garage door openers, I was concerned so I inquired as to whether she could check with the seller's agent, (yes, I had to ask her to do that)... And since this is something that is essential to have, she assured me that if they weren't found (and they were not) that she would personally BUY another couple (there are two openers customarily as we know) and have them in the house upon my arrival from out of town. She offered, I did not ask her to do this. And since I did not feel she represented me very well on ANYTHING else I said "okay, thank you Courtney I would really appreciate that". Forward, move-in day came and went and upon arrival from Washington D.C. to Phoenix, Arizona (A VERY LONG TRIP) NO GARAGE DOOR OPENERS WERE FOUND ANYWHERE! She had to be chased down for even a text a reply. I decided to hold her accountable for at least, that - So I did get A Garage Door Opener, She finally showed up with ONE. She was not a professional agent, I bought the house sight unseen, except for one brief video call. And that's because she never once, offered to do so again until a few days before my arrival and I ASKED her if she would mind doing it. Courtney was excruciatingly painful to work with. She is not well versed or supportive. Frankly she is barely qualified as a Real Estate Agent in my opinion. And Jon Mount gave her a gleaming review. I will not recommend her to anyone you can be assured. She and Jon decided, together, it seemed like, that they didn't want to put themselves ALL IN towards the end of our dealings, since my deal was PENNIES ON THE COMMISSION SCALE, and my house wasn't their usual Million Dollar Deals from over in Scottsdale, Arizona. (there are stories not to bore you with). In short I would not recommend Jon Mount as a lender to any of my family or friends. Though this decision does not in any way, shape or form discount FBC Mortgage LLC. I feel strongly about my review of Mr. Jon Mount. Thank you for your considerate time and interest where my loan process is concerned. Sincerely, Ms. Chancé M. Walters U.S.Navy CPO

Conventional 30 Year Fixed Arizona
Closed on time

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27 days ago at 11:14 AM
Recommend's Jon

Steve Snoddy

An incredible experience. Knowing the challenges of obtaining a loan and the additional challenges of obtaining a jumbo loan, the entire experience was productive and positive. The communication was always spot on and I always felt Jon and Rosa were looking out for me. There aren't enough good things to say to explain my thoughts.

Jumbo 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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July 28, 2020 at 5:14 PM
Recommend's Jon

Top Notch Service

Jon came recommended through an acquaintance. Jon quickly proved why he was recommended. He was courteous and professional, always timely with his communication, and helpful from beginning to end of our mortgage experience. We were so happy with his service and that of FBC were using them again for an investment property purchase. Thanks Jon.

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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June 27, 2020 at 7:51 PM
Recommend's Jon

Great service

I originally was with a different lender who was giving me the run around as my closing date was approaching I hadn’t heard anything from my lender. We were then given Jon’s number and he immediately got back to me gave me an even better loan and somehow managed to close on my closing date which technically only gave him and his team only 2 weeks to work their magic. I would recommend Jon to any of my family members and will continue to use him in the future!

FHA 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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April 22, 2020 at 1:45 PM
Recommend's Jon

Awesome Service!

Jon mount is the best loan officer you can ask for! Very fast, efficient, and professional at all times. Jon was there every step of the way and helped guide me to the best possible program for my loan! Highly recommend him and FBC mortgage for anyone looking to refinance or purchase a home!

FHA 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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March 05, 2020 at 12:25 PM
Recommend's Jon

Great group of people

Everyone at FBC Mortgage was super helpful, patient and competent. This is our third time working with them and we will definitly use them again in the future should we need it!

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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October 16, 2019 at 11:49 AM
Recommend's Jon

Awesomeness

John and his team were a pleasure to work with. They make everything as easy and painless as can possibly be when refinancing a home, not that it’s ever easy or painless, but it was more so with Jon’s expertise!

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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August 14, 2019 at 1:03 PM
Recommend's Jon

Amazing End to End Service

Jon's straightforward approach is greatly appreciated as he is happy to share options at hand then sticks to his commitments. His responsiveness is better than any I have worked with. I would highly recommend his services to anyone in need of a Mortgage Loan.

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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August 08, 2019 at 12:51 AM
Recommend's Jon

Great service!!

Jon and Rosa both made it possible for me to become a first time homeowner to a place that I get to call my home. It was a tough road and had many obstacles along the way but they both went the extra mile. I couldn't have been any happier for the support along the way!

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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May 01, 2019 at 10:28 AM
Recommend's Jon

First AZ home

We worked with another lender for our pre-appoval letter and received a competitive rate, once we put an offer on the house. My friend referred us to Jon and his team to get a back up quote. Jon was very professional and provided us a great deal. We were 60 days out and he was able to guarantee the rate for us. The online loan process was fairly straightforward - uploading docs to the site was easy. I will say that the underwriting requirements were very stringent. We were very happy with Jon and Rosa.

Mark's Tip: get all your docs put together early.

Lender Response
Thank you!
Jumbo 15 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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April 22, 2019 at 1:49 PM
Recommend's Jon

Very Smooth

Jon Mount Calmed my nerves and walked me down a very smooth process from A-Z. Explained everything basically answering all my questions before I had the opportunity to even ask them. Process went very fast as well.

Josh's Tip: Ask for Jon Mount, don't settle for anyone else.

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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April 20, 2019 at 8:42 AM
Recommend's Jon

Miracles Never Cease

When we were told by other Loan Officers that our loan couldn’t be done, Jon Mount came through and made it happen! He kept us informed, answered all our questions quickly, and did it all while his wife was nearing the end of pregnancy and had a baby. Dedication to customer service is what makes Jon the best!!

Glenn Scott's Tip: The Loan Officer that can make your dreams come true

FHA 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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