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Reviews for Clayton Gray
Duncan
It was a long process. It is done now.
VA 30 Year Fixed Texas
Awesome Mortgage Company
This company helped me every step of the way! If I had any questions during the process I could call and get answers to my questions quick! Buying a house is stressful, but it is so worth it in the end!Thank you so much Clayton and Jessica for making my dreams come true!
Jamie's Tip: Call this company first if you are looking to purchase a home!
FHA 30 Year Fixed Texas
FBC LENDER REVIEW
FBC worked really hard to get the loan closed even through the hurdles.
FHA 30 Year Fixed Texas
Loving my new home
Clayton and his team worked hastily to get me and my family in our home before Christmas. They were dedicated and got the job done no matter any issue that came up! Thank you so much!
FHA 30 Year Fixed Texas
Review
The leading team was very un-informative
Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.Conventional 30 Year Fixed Texas
Excellent personal attention
excellent service, very personalized, did not hesitate to call when needed and always returned calls promptly with either a call back or text if unavailable
Conventional 30 Year Fixed Texas
Terrible customer service and knowledge
Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.
Brandon's Tip: Go with another lender
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. If you have an opportunity to change your rating, please do so. We are confused by the five star rating and your comments. We will use this review as a training opportunity for our company.Conventional 30 Year Fixed Texas
Terrible customer service and knowledge
Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.
Brandon's Tip: Go with another lender
Conventional 30 Year Fixed Texas
Super satisfied
This was my first closing and I am very pleased with my loan officer and the team he worked with! They were amazing, readily accessible, very knowledgeable and extremely patient with me and my overhaul of questions. Definitely made it easier and enjoyable through this milestone process!
Krystal's Tip: Breathe and enjoy the process
FHA 30 Year Fixed Texas
What patience!!
Clayton Gray & Jessica Dye were amazing. They were professional, patient ,kind, informative and understanding. We couldn’t been more fortunate to have them two work on our loan. I will never forget all they hard work they put into processing our loan. I will refer everyone I know looking for a loan. They were an amazing team. Thank you again for everything!
Elliott's Tip: Get organized have paperwork of any kind in place 3-4 months back.
VA 30 Year Fixed Texas
Home loan
Process was easy and completed quickly.
Conventional 30 Year Fixed Texas
Great service
Got my house in less than a month!He was great and very knowledgeable.
Luis's Tip: Have all your documents ready
FHA 30 Year Fixed Texas
Got the deal done
Fbc mortgage made my home buying process quick with the least amount of stress possible.
Marcus's Tip: Tell everything up front
FHA 30 Year Fixed Texas
Loving My New Home
Honestly I still can't believe I own a home now and all thanks to Clayton, Jessica and my agent Anthony they helped me through the entire process and made it easy and now were happy in our new home thank you so much
Conventional 30 Year Fixed Texas
Awesome experience!
Clayton and Jessica and the entire team at FBC Mortgage are wonderful! Extremely helpful, and literally bent over backwards to get my closing on time! They were wonderful!
FHA 30 Year Fixed Texas
refi
Very helpful through the process.
James's Tip: get your credit score up
Conventional 30 Year Fixed Texas
Satisfied Client
Everything happened fast and smooth. I was more than prepared to have this go as smooth as possible. Clayton's assistant Jessica was helpful through my journey.
Alejandra's Tip: I recommend that you should have a good amount of money saved for as back up for comfort. Do NOT buy furniture until you know it is a done deal with your home so you know you have closing costs covered. Taking your time is key to getting things done the right way.
FHA 30 Year Fixed Texas
Clayton and his Team are Home Run Hitters!
I had the pleasure of buying my home from Clayton Gray and his team. They worked with me every day to secure the funding I needed. Having limited credit, I am proud to say I am now a first-time home owner. I owe a lot to Clayton and his team for sticking by me through the tough process.
John's Tip: Make sure you have a good team on you to get relevant documents together.
Conventional 30 Year Fixed Texas
Amazing Experience
As scary as the homebuying process can be for a first timer, I never felt misguided, uniformed or like I wasnt being 110% taken care of. Clayton and Jessica were extremely thorough and made me feel like they cared about me and my best interests, not just pushing a loan through. They were in constant contact and always very responsive anytime I had any questions or concerns.
Conventional Texas
Friendly but sometimes unclear communication
Clayton and his team were helpful and friendly but I was sometimes frustrated by the unclear or slow communication. But, everything worked out in the end and we got our house, so all's well that ends well!
Conventional Texas
New home
Clayton and everyone involved are awesome. Great experience, they were always available providing information explaining each step of the way. Very patient as I tend to have a lot of questions.
Conventional 30 Year Fixed Texas
excellent loan service
was very impresses with Clayton and his team. excellent service and communication. closed on time without issue!
Conventional 30 Year Fixed Texas
Excellence
The service I received from Clayton Gray was way beyond excellent. He is very professional yet down to earth . I will recommend him to anyone looking for a mortgage because he is the absolute BEST . Clayton and Jessica made everything easy and fun !!!
Leea's Tip: Go to Team Clayton
FHA 30 Year Fixed Texas
Efficient and Completed
Clayton was extremely efficient, but took time to answer questions and explain the process when needed.
Conventional 30 Year Fixed Texas
Overall a very good experience!
Things weren't going too well with the first property I was attempting to purchase. I finally terminated that contract and almost immediately found another potential home. The transition to the new purchase was seamless and things progressed pretty smooth until the last couple days before closing. Some issues with flood insurance, document signatures and new address/water bill issues kept this from being a flawless five star performance, but I don't feel it was the fault of the mortgage company, hence the five-star rating. I've purchased other properties previously with a number of mortgage companies and this one was BY FAR the best I've encountered!
Robert's Tip: Getting the right title company AND the right mortgage company makes the home purchase a much more enjoyable experience.
FHA 30 Year Fixed Texas
Lambeth
So this experience was one I hope I don't have to go through again. I can say that the loan officer was good at what he did I do know when it got close to the end it was hard to get in touch with him unless you text him. I don't like to text when it comes to something like this. Overall his team was great and did close on my house in 23 days
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Texas
Dooley
I had a very great experience and will definitely recommend Clayton Gray and FBC Mortgage to my friends and family.
FHA 30 Year Fixed Texas
Absolutely amazing!
We truly could not be more excited! Clayton was amazing since the beginning! The entire team we worked with the best! Everyone was so friendly. Truly made our home buying experience better!
FHA 30 Year Fixed Texas
Chris Hardee Sr
Clayton Gray is the BEST
Christopher's Tip: yes
Conventional 30 Year Fixed Texas
