Clayton Gray

86% of customers would recommend Clayton Gray

Are you a customer of Clayton Gray?

Customer Reviews

4.7 of 5
36 Reviews
Responsiveness 83%
Product met needs 97%
Competitive rate 94%

Reviews for Clayton Gray

December 23, 2020 at 6:28 PM

Great Service

Clayton and his team were outstanding. He kept me abreast of what was happening and what to expect.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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December 10, 2020 at 9:22 AM
Recommend's Clayton

Awesome Team

Very Professional and Mannered. Got the loan process done quickly. Closed on time. Awesome Team members.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 12, 2020 at 11:09 AM
Recommend's Clayton

excellent

I have no complaints. Working with Clayton and his team made everything run smooth. They were on top of everything. would work again with them in a heartbeat!!

Michelle's Tip: Relax. Clayton and his team will get it done and help you every step of the way

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 21, 2020 at 11:15 PM
Recommend's Clayton

Duncan

It was a long process. It is done now.

VA 30 Year Fixed Texas
Loan met my needs

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March 26, 2020 at 8:15 AM
Recommend's Clayton

Awesome Mortgage Company

This company helped me every step of the way! If I had any questions during the process I could call and get answers to my questions quick! Buying a house is stressful, but it is so worth it in the end!Thank you so much Clayton and Jessica for making my dreams come true!

Jamie's Tip: Call this company first if you are looking to purchase a home!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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March 11, 2020 at 2:13 PM
Recommend's Clayton

FBC LENDER REVIEW

FBC worked really hard to get the loan closed even through the hurdles.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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December 30, 2019 at 11:27 AM

Loving my new home

Clayton and his team worked hastily to get me and my family in our home before Christmas. They were dedicated and got the job done no matter any issue that came up! Thank you so much!

FHA 30 Year Fixed Texas

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December 26, 2019 at 12:48 PM

Review

The leading team was very un-informative

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
Conventional 30 Year Fixed Texas

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August 08, 2019 at 1:37 PM
Recommend's Clayton

Excellent personal attention

excellent service, very personalized, did not hesitate to call when needed and always returned calls promptly with either a call back or text if unavailable

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 01, 2019 at 11:59 AM

Terrible customer service and knowledge

Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.

Brandon's Tip: Go with another lender

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. If you have an opportunity to change your rating, please do so. We are confused by the five star rating and your comments. We will use this review as a training opportunity for our company.
Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs

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August 01, 2019 at 11:58 AM

Terrible customer service and knowledge

Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.

Brandon's Tip: Go with another lender

Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs

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July 27, 2019 at 8:18 AM
Recommend's Clayton

Super satisfied

This was my first closing and I am very pleased with my loan officer and the team he worked with! They were amazing, readily accessible, very knowledgeable and extremely patient with me and my overhaul of questions. Definitely made it easier and enjoyable through this milestone process!

Krystal's Tip: Breathe and enjoy the process

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 24, 2019 at 1:24 PM
Recommend's Clayton

What patience!!

Clayton Gray & Jessica Dye were amazing. They were professional, patient ,kind, informative and understanding. We couldn’t been more fortunate to have them two work on our loan. I will never forget all they hard work they put into processing our loan. I will refer everyone I know looking for a loan. They were an amazing team. Thank you again for everything!

Elliott's Tip: Get organized have paperwork of any kind in place 3-4 months back.

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 24, 2019 at 10:36 AM
Recommend's Clayton

Home loan

Process was easy and completed quickly.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 02, 2019 at 12:56 AM
Recommend's Clayton

Great service

Got my house in less than a month!He was great and very knowledgeable.

Luis's Tip: Have all your documents ready

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 27, 2019 at 4:47 PM
Recommend's Clayton

Got the deal done

Fbc mortgage made my home buying process quick with the least amount of stress possible.

Marcus's Tip: Tell everything up front

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 13, 2019 at 11:27 AM
Recommend's Clayton

Loving My New Home

Honestly I still can't believe I own a home now and all thanks to Clayton, Jessica and my agent Anthony they helped me through the entire process and made it easy and now were happy in our new home thank you so much

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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