Clayton Gray

88% of customers would recommend Clayton Gray

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Customer Reviews

4.7 of 5
34 Reviews
Responsiveness 82%
Product met needs 97%
Competitive rate 94%

Reviews for Clayton Gray

August 12, 2020 at 11:09 AM
Recommend's Clayton

excellent

I have no complaints. Working with Clayton and his team made everything run smooth. They were on top of everything. would work again with them in a heartbeat!!

Michelle's Tip: Relax. Clayton and his team will get it done and help you every step of the way

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 21, 2020 at 11:15 PM
Recommend's Clayton

Duncan

It was a long process. It is done now.

VA 30 Year Fixed Texas
Loan met my needs

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March 26, 2020 at 8:15 AM
Recommend's Clayton

Awesome Mortgage Company

This company helped me every step of the way! If I had any questions during the process I could call and get answers to my questions quick! Buying a house is stressful, but it is so worth it in the end!Thank you so much Clayton and Jessica for making my dreams come true!

Jamie's Tip: Call this company first if you are looking to purchase a home!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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March 11, 2020 at 2:13 PM
Recommend's Clayton

FBC LENDER REVIEW

FBC worked really hard to get the loan closed even through the hurdles.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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December 30, 2019 at 11:27 AM

Loving my new home

Clayton and his team worked hastily to get me and my family in our home before Christmas. They were dedicated and got the job done no matter any issue that came up! Thank you so much!

FHA 30 Year Fixed Texas

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December 26, 2019 at 12:48 PM

Review

The leading team was very un-informative

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
Conventional 30 Year Fixed Texas

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August 08, 2019 at 1:37 PM
Recommend's Clayton

Excellent personal attention

excellent service, very personalized, did not hesitate to call when needed and always returned calls promptly with either a call back or text if unavailable

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 01, 2019 at 11:59 AM

Terrible customer service and knowledge

Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.

Brandon's Tip: Go with another lender

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. If you have an opportunity to change your rating, please do so. We are confused by the five star rating and your comments. We will use this review as a training opportunity for our company.
Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs

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August 01, 2019 at 11:58 AM

Terrible customer service and knowledge

Clayton was very incompetent and has a bad attitude. Everything that needed to be signed didn’t have the right number/info etc.

Brandon's Tip: Go with another lender

Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs

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July 27, 2019 at 8:18 AM
Recommend's Clayton

Super satisfied

This was my first closing and I am very pleased with my loan officer and the team he worked with! They were amazing, readily accessible, very knowledgeable and extremely patient with me and my overhaul of questions. Definitely made it easier and enjoyable through this milestone process!

Krystal's Tip: Breathe and enjoy the process

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 24, 2019 at 1:24 PM
Recommend's Clayton

What patience!!

Clayton Gray & Jessica Dye were amazing. They were professional, patient ,kind, informative and understanding. We couldn’t been more fortunate to have them two work on our loan. I will never forget all they hard work they put into processing our loan. I will refer everyone I know looking for a loan. They were an amazing team. Thank you again for everything!

Elliott's Tip: Get organized have paperwork of any kind in place 3-4 months back.

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 24, 2019 at 10:36 AM
Recommend's Clayton

Home loan

Process was easy and completed quickly.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 02, 2019 at 12:56 AM
Recommend's Clayton

Great service

Got my house in less than a month!He was great and very knowledgeable.

Luis's Tip: Have all your documents ready

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 27, 2019 at 4:47 PM
Recommend's Clayton

Got the deal done

Fbc mortgage made my home buying process quick with the least amount of stress possible.

Marcus's Tip: Tell everything up front

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 13, 2019 at 11:27 AM
Recommend's Clayton

Loving My New Home

Honestly I still can't believe I own a home now and all thanks to Clayton, Jessica and my agent Anthony they helped me through the entire process and made it easy and now were happy in our new home thank you so much

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 12, 2019 at 1:44 PM
Recommend's Clayton

Awesome experience!

Clayton and Jessica and the entire team at FBC Mortgage are wonderful! Extremely helpful, and literally bent over backwards to get my closing on time! They were wonderful!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
June 05, 2019 at 3:39 PM
Recommend's Clayton

refi

Very helpful through the process.

James's Tip: get your credit score up

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 05, 2019 at 10:38 AM
Recommend's Clayton

Satisfied Client

Everything happened fast and smooth. I was more than prepared to have this go as smooth as possible. Clayton's assistant Jessica was helpful through my journey.

Alejandra's Tip: I recommend that you should have a good amount of money saved for as back up for comfort. Do NOT buy furniture until you know it is a done deal with your home so you know you have closing costs covered. Taking your time is key to getting things done the right way.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 05, 2019 at 10:24 AM
Recommend's Clayton

Clayton and his Team are Home Run Hitters!

I had the pleasure of buying my home from Clayton Gray and his team. They worked with me every day to secure the funding I needed. Having limited credit, I am proud to say I am now a first-time home owner. I owe a lot to Clayton and his team for sticking by me through the tough process.

John's Tip: Make sure you have a good team on you to get relevant documents together.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 13, 2019 at 10:28 AM
Recommend's Clayton

Amazing Experience

As scary as the homebuying process can be for a first timer, I never felt misguided, uniformed or like I wasnt being 110% taken care of. Clayton and Jessica were extremely thorough and made me feel like they cared about me and my best interests, not just pushing a loan through. They were in constant contact and always very responsive anytime I had any questions or concerns.

Conventional Texas
Closed on time
Responds quickly
Loan met my needs

Share  
January 15, 2019 at 4:20 PM
Recommend's Clayton

Friendly but sometimes unclear communication

Clayton and his team were helpful and friendly but I was sometimes frustrated by the unclear or slow communication. But, everything worked out in the end and we got our house, so all's well that ends well!

Conventional Texas
Loan met my needs

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November 15, 2018 at 3:32 PM
Recommend's Clayton

New home

Clayton and everyone involved are awesome. Great experience, they were always available providing information explaining each step of the way. Very patient as I tend to have a lot of questions.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 04, 2018 at 12:14 AM
Recommend's Clayton

excellent loan service

was very impresses with Clayton and his team. excellent service and communication. closed on time without issue!

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
July 19, 2018 at 10:09 PM
Recommend's Clayton

Excellence

The service I received from Clayton Gray was way beyond excellent. He is very professional yet down to earth . I will recommend him to anyone looking for a mortgage because he is the absolute BEST . Clayton and Jessica made everything easy and fun !!!

Leea's Tip: Go to Team Clayton

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 28, 2018 at 12:13 AM
Recommend's Clayton

Efficient and Completed

Clayton was extremely efficient, but took time to answer questions and explain the process when needed.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
April 22, 2018 at 6:06 AM
Recommend's Clayton

Overall a very good experience!

Things weren't going too well with the first property I was attempting to purchase. I finally terminated that contract and almost immediately found another potential home. The transition to the new purchase was seamless and things progressed pretty smooth until the last couple days before closing. Some issues with flood insurance, document signatures and new address/water bill issues kept this from being a flawless five star performance, but I don't feel it was the fault of the mortgage company, hence the five-star rating. I've purchased other properties previously with a number of mortgage companies and this one was BY FAR the best I've encountered!

Robert's Tip: Getting the right title company AND the right mortgage company makes the home purchase a much more enjoyable experience.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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November 22, 2017 at 10:56 AM
Recommend's Clayton

Lambeth

So this experience was one I hope I don't have to go through again. I can say that the loan officer was good at what he did I do know when it got close to the end it was hard to get in touch with him unless you text him. I don't like to text when it comes to something like this. Overall his team was great and did close on my house in 23 days

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Texas
Loan met my needs

Share  
November 08, 2017 at 10:30 AM
Recommend's Clayton

Dooley

I had a very great experience and will definitely recommend Clayton Gray and FBC Mortgage to my friends and family.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
October 28, 2017 at 8:43 AM
Recommend's Clayton

Absolutely amazing!

We truly could not be more excited! Clayton was amazing since the beginning! The entire team we worked with the best! Everyone was so friendly. Truly made our home buying experience better!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
September 28, 2017 at 1:21 PM
Recommend's Clayton

Chris Hardee Sr

Clayton Gray is the BEST

Christopher's Tip: yes

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
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