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Reviews for Bonnie Robey
Buyer
As a buyer the process can be overwhelming at times and at other times very challenging. However, working with an efficient, professional, and courteous person such as Bonnie Robey, Cammy Nobles and FBC MORTGAGE, LLC team made the transition very pleasant.
Walter's Tip: Be patient with the loan officers, the mortgage company and yourself. Take the loan officers advice and keep document paper together and in one place. E sign as soon as email comes in. Remember ask questions if you don’t understand something before you sign. We recommend Bonnie Robey and the FBC Mortgage team to any buyer. Her experience and theirs is priceless.
Conventional 30 Year Fixed Kentucky
Buyer
As a buyer the process can be overwhelming at times and at other times very challenging. However, working with an efficient, professional, and courteous person such as Bonnie Robey, Cammy Nobles and FBC MORTGAGE, LLC team made the transition very pleasant.
Walter's Tip: Be patient with the loan officers, the mortgage company and yourself. Take the loan officers advice and keep document paper together and in one place. E sign as soon as email comes in. Remember ask questions if you don’t understand something before you sign. We recommend Bonnie Robey and the FBC Mortgage team to any buyer. Her experience and theirs is priceless.
Conventional 30 Year Fixed Kentucky
Knowledgeable and Professional
Bonnie Robey is one of the most knowledgeable and professional executives in her field. Although I have built or purchased numerous homes and thought I knew much about the specifics of the process, I was able to learn some things I did not know. With her guidance, I was able to make more confident and meaningful decisions.
Conventional 30 Year Fixed Kentucky
👏🏼
Bonnie walked me through every single step of buying my first home. We first began speaking about a year before we actually closed on our new build. She gave me wonderful advice and exceeded my expectations. She made buying my first home and minimally stressful experience.
FHA 30 Year Fixed Kentucky
Unhappy
I completely understand the need for document after document from me to prove that I can pay for my loan. What I don't understand is why my processor asked me for the same information over and over again. I sent multiple documents multiple times. I sent my current address at the time more than once in an email. How hard is it to keep track of an email? I can get on board with sending paycheck stubs more than once over the time frame we had. Pay stubs could have changed but my bank statements, tax papers, copies of cleared checks...those don't change and I shouldn't have to send this paperwork more than once. It was hard for me to send paperwork bc I didn't have my scanner/printer hooked up while I was living out of my mom's basement waiting for my house to be done .I even had to take pictures of W2 forms with my cell phone and text them to the processor. I find that very unprofessional. I realize she was trying to make it happen quickly but you are a mortgage company that should have plans in place for this type of work. I was sent paperwork to sign but was told that electronic signing wasn't an option. What kind of mortgage company doesn't have that as an option for their processor??? 20 years ago I swore I would never buy another house because the process is a pain. going through this was a strong, in your face reminder of why I never want to buy a house again. Bonnie Roby was apologetic for the inconvenience so that was appreciated.
Thomas's Tip: Go elsewhere if you want an easy process
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we may be required to ask for many documents that are submitted to multiple levels. Some of our documents do require a "wet" signature, where e-sign is not valid. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Kentucky
Great Experience!
From start to finish, the entire process was smooth and painless! Thank you Bonnie!
VA 30 Year Fixed Kentucky
New House
Process went very smooth for the most part/just should have licked in rate earlier
Gary's Tip: Patience
Conventional 30 Year Fixed Kentucky
Great Experience!
Bonnie was very patient, informative and attentive to my needs throughout the entire process. She went above and beyond to ensure that I was able to secure a new home for my family.
Draper's Tip: Secure all relevant documentation in advance. Communicate consistently/proactively with loan processor.
Jumbo 30 Year Fixed Kentucky
The Allens
Very helpful throughout the entire process.
FHA 30 Year Fixed Kentucky
Stress free
Bonnie Robey and her associates made the process of buying our home extremely stress free and we felt at ease through out the whole process. I would highly recommend them to anyone who is in the market of buying a new home. They made us feel like a part of the family.
Conventional 30 Year Fixed Kentucky
Above and Beyond
My wife and I just secured our first mortgage with Bonnie, and she, in every way, went above and beyond for us. At first, the process of the mortgage was overwhelming, but she walked us through each step and gave us all the information we needed to make the right decisions for us. Bonnie's knowledge of the mortgage field and warm style of communication combined to make our experience with FBC exceptional. She was always quick to respond and reliable with her information. Truly, we have nothing but positive comments about Bonnie and her work.
Ryan's Tip: Provide Bonnie what she needs when she needs it. The amount of paperwork can be overwhelming at times, but as much of the process is cumulative, quick responses are necessary.
FHA 30 Year Fixed Kentucky
Bonnie Robley is wonderful!
Bonnie was so helpful and knowledgeable. I felt confident that she was equipped to give me the guidance and information I needed to make the right decisions for myself. I appreciate her professionalism and kindness through the process of attaining my loan.
Sarah's Tip: There always things that come up in the process that would be helpful to understand more clearly. My suggestion would be to jot those things down on a notepad and be sure to ask whomever is advising you so that you can make the best decisions for you and your family!
Conventional 30 Year Fixed Kentucky
Communication was the key.
Mortgage loan application is always a time-consuming process. Bonnie and the team were excellent in giving very specific instructions as to what was needed from me, in providing copy service when needed, and in keeping me posted as to where we were in the process.
Conventional 30 Year Fixed Kentucky
Awesome Attention To Detail
Mrs. Robey was awesome to work with. She was a straight shooter and told me exactly what I needed to do. She followed up with me and my Realtors regularly to ensure that we were on track with meeting our deadlines.
Faith's Tip: When they tell you to complete a task do it ASAP because underwriters have work to do that is time-sensitive. The quicker you can respond to the completion of tasks, the smoother your loan process will e.
Conventional 30 Year Fixed Kentucky
Brashear
Great service. Will look to doing work with in the future.
Thomas's Tip: Very attentive with detail and kept us informed throughout the process.
Other 30 Year Fixed Kentucky
