Poor Communication, Transparency

After 7 weeks he finally gets back to me with a laundry lidt of issues. Couldn't reach anyone while he was out of the country on vacation gor teo werks. Finally emails a week kater and state’s underwriter will not alliw for all verifiable income from source and further matches tax return. He refuses to confront the U/W and therefore ends the deL. He does not return phone calls and hides behind email. Was promised at tbe start that a weekly update would happen every week, never happened. Would never confirm interest but tried to sell me on buying points, a nightmare experience.

GJ's Tip: Find an honest firm and loan clerk.

Loan Officer

FHA 15 Year Fixed Texas

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Negligence and Miss Direction

I began loan process, obtainted pre-approval, and provided everything as requested. Melissa continued to reassure me that she was structuring the loan for success and that each step of the way she was communicating with her manager and underwriters. Hours before we were scheduled to close (which had already been delayed by her several times) the loan was canceled by Fairway. I took my loan to another company and within 11 days I was sitting at the closing table fully funded. I understand if she could not complete my loan but I was very upset that she did not communicate and that she led me astray knowing in the back of her mind that the possibilities were not good with Fairway.

Loan Officer

Conventional Colorado

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