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Reviews for Yael Chenard
Amazing and extremely knowledgeable
Yael helped us throughout the whole process. While all the craziness about the interest Ups and downs she took the tine to explain the process and options! We were able to lock the interest and saved our home! If it wasn’t for her we would be looking for another property to live!
Conventional 30 Year Fixed Florida
TERRIBLE!!!
BEWARE!!!! RMC makes buying a home the worst experience ever!!!! If I could leave zero stars I would.... So currently I am in the process of building a home working with Yael Chenard and her "boss" Dean Longway have been HELL!!!!! I have written emails and made numerous phone calls to them both they do not return calls nor answer there emails. I explained to both Yael Chenard and Dean long way that I was shopping around for quote being that they are the preferred lender to my builder I put in my application with the company and also asked for a break down to get best deal on my shopping. When you are shopping for home loan you get quotes and Yael couldn't even find my application asking me what my credit score was uh ma'am this is your job and why can't you find it? Also I was questioned on why I needed the info.... uh WHAT?? I was simply trying to get what they covered as far as preferred lender perks for using RMC if were go with them as the preferred lender! How much do you guys cover? Yael didn't even have the proper information on the "Estimate" she sent over!! But why an estimate when I put in a application oh because Yael wanted me to remove debt that had been PAID OFF! On my credit report.. Again why ma'am? Oh because that's the only way to get you through to underwriting. Yael needs to go back to what she use to do because this ain't it. It seems to me you don't know how to do your JOB She chose that job it didn't choose her!! Like customer service is everything to a person. For me to write a review it has to be bad!!!! Dean the manager isn't any better I spoke with him and he was going to get back to me 3 months ago! So I sent an email on the issue it's been crickets where is corporate when you need them. That's my next step because this can't be how a real mortgage company treats people.RMC IS A JOKE AND RUN WHEN YOU SEE THEM ON ANYTHING!!!Thanks for NOTHING!
Shateea's Tip: FIND ANOTHER MORTGAGE COMPANY!!! RMC IS THE WORST!
VA 30 Year Fixed Florida
TERRIBLE
BEWARE!!!! RMC makes buying a home the worst experience ever!!!! If I could leave zero stars I would.... So currently I am in the process of building a home working with Yael Chenard and her "boss" Dean Longway have been HELL!!!!! I have written emails and made numerous phone calls to them both they do not return calls nor answer there emails. I explained to both Yael Chenard and Dean long way that I was shopping around for quote being that they are the preferred lender to my builder I put in my application with the company and also asked for a break down to get best deal on my shopping. When you are shopping for home loan you get quotes and Yael couldn't even find my application asking me what my credit score was uh ma'am this is your job and why can't you find it? Also I was questioned on why I needed the info.... uh WHAT?? I was simply trying to get what they covered as far as preferred lender perks for using RMC if were go with them as the preferred lender! How much do you guys cover? Yael didn't even have the proper information on the "Estimate" she sent over!! But why an estimate when I put in a application oh because Yael wanted me to remove debt that had been PAID OFF! On my credit report.. Again why ma'am? Oh because that's the only way to get you through to underwriting. Yael needs to go back to what she use to do because this ain't it. It seems to me you don't know how to do your JOB She chose that job it didn't choose her!! Like customer service is everything to a person. For me to write a review it has to be bad!!!! Dean the manager isn't any better I spoke with him and he was going to get back to me 3 months ago! So I sent an email on the issue it's been crickets where is corporate when you need them. That's my next step because this can't be how a real mortgage company treats people.RMC IS A JOKE AND RUN WHEN YOU SEE THEM ON ANYTHING!!!Thanks for NOTHING!
VA 30 Year Fixed Florida
If I could give 0 stars I would
Terrible customer service. Wasted my time as a working professional to run around getting quotes to match, then saying nothing was "realistic". I made the comment that I could bring any quote to the table and hear that and she got quiet, which confirmed for me this company's lack of integrity. The loan officer never wanted to share what rate we qualified for; stating we could buy down points, but how do we know what we're buying down from? She couldn't answer that. Then she pulled some snake in the grass type stuff by telling us to sign our disclosure even though it showed the incorrect amount due for points. She claimed she wanted to lock us and would go back and fix it, then we sign and she takes back what she said and screwed us over. My husband called her livid and she managed to get back half of the money she overcharged us. Maybe it was the company's fault, but even the communication on the officer's end was terrible. At close our paperwork was wrong and she wouldn't answer the phone. She worked out of the office we signed at and everyone working said she should have been there. My guess is she was avoiding us, but that's okay. The lack of integrity on her part and/or the company was enough that we didn't want to deal with her anymore. It's disgusting that such and employee and/or company exists. I will tell everyone who listens not to do business with them. I NEVER leave negative reviews, but this experience is so sour it deserves one.
Nicole's Tip: Don't work with these people. Zero intergity.
Conventional 30 Year Fixed Florida
Great service
Great service from Yael and T'Shael, thanks for all your help.
Conventional 30 Year Fixed Florida
Good support and some details
Mrs Chenard has been very supportive and clear regarding things that could be done or not since we started the process until we closed. Renewing every 3 months the documents for the mortgage was quite annoying. Especially when the processor was always someone new. But we went through it!
Conventional 30 Year Fixed Florida
Exceptional
Great working with Yael. She always returned my calls and emails. Always very profesional and courteous. Answered and explained any questions I had throughout my whole process. Made my whole buying experience with Maranda better. Hands down we were very happy to have had her part of my home buying team. She was involved in all aspects of our loan, definitely a team player.
Lusbiely's Tip: Always make sure you get everything in writing. Every detail of your home. If your sales person or anyone leaves your team make sure you meet with your new team and all your home details and options are explained and specified. Don’t be shy to ask any question.
VA 30 Year Fixed Florida
Exceptional customer service!
Working with Yael made my first time buying a home a smooth and fun experience. She made sure I had all the info required to make smart decisions.
Jacqueline's Tip: Watch the videos they send you because they make sure you stay on the right track.
VA 30 Year Fixed Florida
Greatly satisfied
Fantastic customer service
FHA 30 Year Fixed Florida
Closing numbers
Had to pay more that discussed last minute, on top of that had to buy down the interest that was already locked because of an internal miscalculation. I paid it to get it over since we were told on the same closing date. That was the only hiccup with FBC. Website was user friendly.
Margarita's Tip: Ask a lot of questions. Make sure the numbers add up and do research on your own.
Conventional 30 Year Fixed Florida
Excellent
Excellent service and very professional
FHA 30 Year Fixed Florida
Yael Was Great
Yael was on-point when we were in the final loan stages during the loan process. She kept everyone up-to-date and moved us into a new loan type that gave us a much better interest rate than we were originally going to close with.
FHA 30 Year Fixed Florida
Excellent service
Yael was great. This was a very easy process and Yael was a pleasure to work with.
FHA 30 Year Fixed Florida
