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Reviews for Stephanie Nunziata
Wonderful Experience
Stephanie and FBC mortgage were amazing to work with! We were able to close in 3 weeks with no surprises or hang ups, with excellent communication throughout the process. This was our first time using the VA loan and it was flawless from start to finish. Stephanie took the time to answer any questions we had in detail and explained the process to us. She kept constant communication throughout the entire process, this is how a lender should treat their customers! Thank you for helping us with our dream home!
Rebecca's Tip: Excellent Customer Service and Communication
VA 30 Year Fixed California
Confidence
I worked with Stephanie Nunziata from start to finish. She anticipated my every question and always supplied the correct answer. What could have been an ordeal turned into a simple process. She is someone I heartily recommend.
Charles's Tip: As I learned, the right person makes all the difference.
Conventional 30 Year Fixed Florida
Fantastic experience!
Stephanie did a wonderful job with our refinance! Professional, timely, & responsive!!
Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Attention To Detail
First and foremost, Stephanie has been an absolute pleasure to work with. Her attention to detail, her amazing customer service skills (which so many people lack nowadays), the constant communication, rapid response to emails is non-existent in most businesses these days. Her follow-through on each task speaks volumes! This isn't my first rodeo and surely it isn't my first with FBC Mortgage. Not trying to criticize anyone, but if I'm being honest, none of the other staff have been as efficient as Stephanie! I can't thank her enough. I wish her much continued success and I look forward to working with her again in the future! Let me know when those rates drop another percent! 😊 Secondly, thank you for the Starbucks gift card and the bottle of wine. Your kindness did not go unnoticed & is extremely appreciated. I'm a firm believer it's always "the little things" that have the biggest impact!
Sharon's Tip: Complete tasks immediately, once assigned! Stay on top of YOUR loan/refi!
Conventional 30 Year Fixed California
nice smooth refinance
everything went smooth and quickly and ended up costing less in fees.
Robert's Tip: get rate before committing, most finance company's don't want too, but FBC did.
Conventional 20 Year Fixed Florida
Stephanie is Awesome!
I did a refinance with FBC. While these are never fun, Stephanie made the process super easy. I really liked how communicative she was during the process and would always respond to questions right away (like within minutes). The portal they have also made things super easy to org size and upload. I’d definitely recommend FBC
Ryan's Tip: Have your financial docs organized before starting the process and it will make things a lot easier!
Jumbo 30 Year Fixed California
Outstanding !
Second to none service. Professional and on the ball at all times.
Jared's Tip: Look no further
VA 30 Year Fixed Florida
Stephanie did a FANTASTIC job!
Stephanie was an excellent communicator throughout the process. She responded to my questions quickly and thoroughly, and if she didn’t know the answer, said, “I don’t know...” and went and found it! I highly recommend Stephanie Nunziata 👍🏻
Conventional 30 Year Fixed Florida
Outstanding Service Every Step of the Way
Stephanie and FBC Mortgage were outstanding. On top of everything for the entire process.
Jumbo 30 Year Fixed Florida
Quick and Easy Refinance
FBC made the re-financing process easy to understand and easy to complete. Very happy with the level of communication throughout
Conventional 20 Year Fixed Florida
Extremly Happy
Felt like I was the only person they were helping to get a loan because they responding so quickly
Thomas's Tip: Already have a friend working a loan with Stephanie
VA 30 Year Fixed Florida
Great service.
Stephanie worked hard to get it down for us and was always available to answer our questions quickly and efficiently.
AZUCENA's Tip: Best refi experience!
Conventional 30 Year Fixed California
Kind Review
I have used FBC twice before for the purchase of new homes. The experience, service, timeliness and people I worked with was an 11 out of 10 and I would recommend FBC and Matt Andre’s team to any one. This experience to refinance my current house was a 1 out of 10. It started out fine but went downhill from there. The loan was supposed to close on September 1 but did not and we did not close until September 15. I inquired with Stephanie several times to make sure we were on track with the close and was always assured that everything was on track. Even as late as September 29. I was told to stop paying on my mortgage because everything was good to go. On September 1, I was told an appraisal had not been ordered and needed to be done. Closing would most like be a couple weeks out, sometime around September 11. I asked Stephanie what else was needed including survey, insurance and the process because now I was very unsure how we were going to close in Covid 19 times. Stephanie said they had everything and was sorry about the appraisal. She did explain that closing could be handled at my house. A day or so later I was told I needed a survey. I notified Stephanie and she said the title company needed this. The appraiser and surveyor came out on September 3 and they were completed on September 8. I was still told we would close September 11. September 11 came and went and we were then told we would close on September 14. This did not happen because we were not cleared to close until very late afternoon and I was not going to close in that rushed atmosphere. We finally closed on September 15. This entire process was a comedy of errors and left me very dissatisfied with FBC.
Michael's Tip: Only use Matt Andre and his team.
Conventional Other Florida
Top Notch Service
We were very pleased with the refinance process with FBC and working with Stephanie specifically. She kept us abreast of the process throughout and made it as easy as possible through closing.
Conventional 15 Year Fixed Florida
Seamless process, great collaboration...
I did a refi of my home loan with FBC and the process was very smooth. Stephanie did a great job of guiding me through this process and answered all of my questions immediately and thoroughly. I was about as simple as I could hope for. Thank you Stephanie for your professionalism throughout this process!
Peter's Tip: have your documentation handy or easily accessible, e.g. pay stubs, previous years taxes, etc... also be sure to have a print, copy, scan printer at your house! this made signing and returning docs very simple.
Conventional 15 Year Fixed Florida
Outstanding Customer Service!!
Stephanie was very responsive to all my questions and provided outstanding customer service. She kept me informed regarding status updates as the application moved through the process. Great Job!!
Brian's Tip: Be proactive. Compile and organize all your documents to avoid unnecessary delays.
Conventional 15 Year Fixed Florida
Absolutely perfect experience. 10000% recommend Stephanie
I can't possibly say enough of how great Stephanie was to work with. She was always responsive, late evenings, weekends ... all texts, emails got a fast reply. She definitely knows what she is doing and kept us informed every step of the way. Thank you thank you thank you.
Conventional 30 Year Fixed California
Easy & Fast process
I was hesitant at for going through the refinance process because I thought it would be long and drawn out and require many documents. However, I decided to call FBC anyway and was put in contact with Stephanie. Stephanie is AMAZING! So made everything so simple and easy. She told me exactly what I needed and answered all my questions.she was always available for a text, call or speedy response to an email. She explained everything and updated me every step of the way. She even managed the interaction with the title company and ensuring mobile notary was taking safety precautions due to covid19. Even after the closing she was available to me to answer more questions. I have friends who say they are having a hard time with their mortgage company and trying to refinance, so I am so glad to have FBC who completed my refinance in less than a month! Thank you so much :)
Antonette's Tip: Don’t be afraid to ask questions and fully understand what is needed from you any why. Also, You might want to ask for Stephanie Nunziata.
FHA 30 Year Fixed Florida
