Stephanie Nunziata

83% of customers would recommend Stephanie Nunziata

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Customer Reviews

5 of 5
6 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Stephanie Nunziata

1 day ago at 5:38 PM

Kind Review

I have used FBC twice before for the purchase of new homes. The experience, service, timeliness and people I worked with was an 11 out of 10 and I would recommend FBC and Matt Andre’s team to any one. This experience to refinance my current house was a 1 out of 10. It started out fine but went downhill from there. The loan was supposed to close on September 1 but did not and we did not close until September 15. I inquired with Stephanie several times to make sure we were on track with the close and was always assured that everything was on track. Even as late as September 29. I was told to stop paying on my mortgage because everything was good to go. On September 1, I was told an appraisal had not been ordered and needed to be done. Closing would most like be a couple weeks out, sometime around September 11. I asked Stephanie what else was needed including survey, insurance and the process because now I was very unsure how we were going to close in Covid 19 times. Stephanie said they had everything and was sorry about the appraisal. She did explain that closing could be handled at my house. A day or so later I was told I needed a survey. I notified Stephanie and she said the title company needed this. The appraiser and surveyor came out on September 3 and they were completed on September 8. I was still told we would close September 11. September 11 came and went and we were then told we would close on September 14. This did not happen because we were not cleared to close until very late afternoon and I was not going to close in that rushed atmosphere. We finally closed on September 15. This entire process was a comedy of errors and left me very dissatisfied with FBC.

Michael's Tip: Only use Matt Andre and his team.

Conventional Other Florida
Responds quickly
Loan met my needs

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11 days ago at 10:35 AM
Recommend's Stephanie

Top Notch Service

We were very pleased with the refinance process with FBC and working with Stephanie specifically. She kept us abreast of the process throughout and made it as easy as possible through closing.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 22, 2020 at 9:40 AM
Recommend's Stephanie

Seamless process, great collaboration...

I did a refi of my home loan with FBC and the process was very smooth. Stephanie did a great job of guiding me through this process and answered all of my questions immediately and thoroughly. I was about as simple as I could hope for. Thank you Stephanie for your professionalism throughout this process!

Peter's Tip: have your documentation handy or easily accessible, e.g. pay stubs, previous years taxes, etc... also be sure to have a print, copy, scan printer at your house! this made signing and returning docs very simple.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 26, 2020 at 1:32 PM
Recommend's Stephanie

Outstanding Customer Service!!

Stephanie was very responsive to all my questions and provided outstanding customer service. She kept me informed regarding status updates as the application moved through the process. Great Job!!

Brian's Tip: Be proactive. Compile and organize all your documents to avoid unnecessary delays.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 30, 2020 at 12:02 AM
Recommend's Stephanie

Absolutely perfect experience. 10000% recommend Stephanie

I can't possibly say enough of how great Stephanie was to work with. She was always responsive, late evenings, weekends ... all texts, emails got a fast reply. She definitely knows what she is doing and kept us informed every step of the way. Thank you thank you thank you.

Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs

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April 29, 2020 at 12:12 PM
Recommend's Stephanie

Easy & Fast process

I was hesitant at for going through the refinance process because I thought it would be long and drawn out and require many documents. However, I decided to call FBC anyway and was put in contact with Stephanie. Stephanie is AMAZING! So made everything so simple and easy. She told me exactly what I needed and answered all my questions.she was always available for a text, call or speedy response to an email. She explained everything and updated me every step of the way. She even managed the interaction with the title company and ensuring mobile notary was taking safety precautions due to covid19. Even after the closing she was available to me to answer more questions. I have friends who say they are having a hard time with their mortgage company and trying to refinance, so I am so glad to have FBC who completed my refinance in less than a month! Thank you so much :)

Antonette's Tip: Don’t be afraid to ask questions and fully understand what is needed from you any why. Also, You might want to ask for Stephanie Nunziata.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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