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Reviews for Rosita Lespier
Outstanding
Rosita we want to same thank you for going the extra miles even when we thought this is it you gave us hope and courage. You are truly great at what you do, understanding the details of the loan process and made everything smooth even though we had hiccups. I highly recommend you ROSITA!!! You made it work. Honestly what I love most every time I called you address me by my name so professional. Thank you great job!!
Barb's Tip: Have all your documents ready!!!
FHA 30 Year Fixed Florida
Lesson Learned: Look Elsewhere
It felt like I was not getting accurate information. The process was filled with frustration and unanswered emails and questions. Getting ahold of my Loan Officer was a difficult task. Had to constantly call from different phone numbers in order to get response. Unable to leave voicemails because her inbox was full. Multiple unanswered emails that she simply didn’t bother to reference. When questioned about unanswered emails she stated that it was company policy not to provide details over email to customers. Surprised about interest rates given over the phone for rate lock. When questioned about why rates where significantly higher than other lenders, my credit score was 797, her answer was that being a preferred lender for builder meant that customers had to be quoted a “special” rate that was much higher. Was told that only way to bring interest rate down was to bring competing offer from other lender. Completely disappointed with the lack of transparency and communication throughout the process. Since numbers were not shared via email, only through phone, we spent hours going over details which led to her giving us incorrect numbers before realizing that they were from a different customer. Did not feel confident that we were given accurate information at any time.
Nitza's Tip: Look for a different lender.
Lender Response
Ms. Guzman-Perez, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Excellent job did by Rosita
Rosita was helpful and really focused in helping us with the entire processs. Without her it couldn’t be possible
FHA 30 Year Fixed Florida
Excelente
Personal muy profesional y con la mejor disposición para ayudar al futuro comprador de la vivienda. Demasiado eficiente
Javier's Tip: Con toda la confianza se puede hacer con ella el loan
Conventional 30 Year Fixed Florida
