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Reviews for Mike P. Bedell
Home Buying Made Simple
Mike stepped in when we had trouble with another lender and got us to the finish line! He was very informative and always in contact with us every step of the way!! Mike took the whole home buying process and made it feel so simple.
Mark's Tip: Don't be afraid to call and ask questions!!
FHA 30 Year Fixed Florida
Thank you
Grateful to Michael, Jenny and their team for helping me make this dream come true! Very smooth and direct process!
Nyriesha's Tip: Turn in requested docs and let the team handle the rest!
VA 30 Year Fixed South Carolina
Excellent service and follow up!
I could be more pleased with Michael and his crew. He kept me informed and getting to closing couldn't of went any smoother!
Conventional 15 Year Fixed Florida
Mike Bedell - 5 Stars!
This was my 2nd purchase/move in 2 yrs. Both went smoothly, but Mike made things so easy! Always available for questions (even while out of the country on vac!), always patient and explained things thoroughly. I recommend Mike highly!
Conventional 30 Year Fixed North Carolina
Exceptional experience
Mike Beddell is truly an awesome Mortgage Lender. He is responsive, courteous and professional. Could not have wished for better service.
Melissa's Tip: Streamline processing.
Conventional 15 Year Fixed Florida
Thank YOU
Mike Bedell made our home buying so easy. All the documents were available in a timely manner and when a question arose Mr. Bedell and associates were always available to answer our calls. thanks Mike
Conventional 30 Year Fixed Florida
DeBary Purchase
This is a vey complicated process that was made relatively easy by Mike and Andrea. I appreciate all there hard work. Mike made several calls insuring that all was well and when necessary he provided guidance or direction to be able to complete the process accurately and on time.
Conventional 30 Year Fixed Florida
Smooth Closing
I recently worked with Mike and his team and they got me cleared to close ten days before the actual date. I was able to e-sign the loan disclosures and upload my income docs to the secured portal with ease. Please note that I am not a an IT professional! If you are considering purchasing a home you need to reach out to Mike and his team. They will get the job done with personal service in a time when you can't barely get a live person on the phone. Thanks Mike!
Conventional 30 Year Fixed North Carolina
FBC Review
Mike Bedell and the whole team were outstanding!
Conventional 30 Year Fixed Florida
Quick and professional refinance
I had a very easy time refinancing my mortgage. Mike and his staff were very accommodating. I would recommend them to anyone that needs a professional mortgage broker that they can trust.
Other 30 Year Fixed Florida
Step By Step
I want to thank FBC Mortgage and Michael Bedell for making this loan process informative and helpful. All of our questions were answered in a timely fashion. Mr. Bedell was a professional all throughout the process. We will recommend FBC Mortgage to anyone that is buying a home and needs financing. Thanks again.
Derrell's Tip: I would highly suggest that clients are informed regarding interest rates in a more timely fashion as they fluctuate.
Conventional 30 Year Fixed Florida
Got a loan, but no customer service.
Before I give my critique, I wish to state that FBC Mortgage managed to secure for me a mortgage allowing me to purchase my first home, and for their efforts, I am grateful. They did “get the job done”, and in the end, that’s all that really mattered to me. Unfortunately, that’s the most and best I can say of their services. To preface, I hold a degree in Communication, and work in a field high in customer service. I am expected to not only be stellar in the technical portion of my career, but be equally strong in ensuring our clients are made to feel they are getting the best possible customer service that goes along with our primary jobs. Mike and his team do not seem to understand they do in fact work in a customer-service job. Now, Mike Bedell and his team came highly recommended to me and my initial discussions with him six months prior to securing a mortgage were productive and useful. But when I began my home purchase with him this past April, Mike’s demeanor and attitude with me was immediately notably and entirely different. Throughout my experience, Mike and FBC Mortgage made me feel that I was always bothering them in my endeavor to smoothly secure a mortgage and be completed with documentation far ahead of the close date. Worse, Mike proved himself to be a poor communicator, both in his lack of clear explanations of any critical processes and information sharing and in his listening abilities. Though I made it clear from day-one that I was unexperienced in home-buying and would be relying on their guidance and expertise, by the last weeks of the experience, I had to take sole initiative to continually contact FBC to be sure they had all materials they needed in order to be completed prior to close. I even let them know the weekend prior to my close, I would be traveling and unavailable. This did not seem to register to Mike and his team. Despite my asking them to anticipate documentation, I was still being asked to submit documentation within hours of my close appointment. And even with that, I did not receive the keys to my home until the following day due to the mistakes made by FBC, Watson Title and my realtor. Mike and his team came up with excuses as to why my FHA loan was so difficult, problematic, involved, etc etc etc, despite the fact that they are a mortgage company and that is all they do. At one point, Mike’s colleague went as far as to blame me, their customer, for the delays in the approval process. That’s right – I’m about to give them a big chunk of my money over the next 30 years, but it’s MY fault they can’t get a deal closed in a timely manner. Again, have we lost sight of who the customer is? Had I not been entirely focused on winning the prize, Mike and his team would have been immediately fired. And I am disappointed I had to convey that to him in some very intensive argumentative phone calls. All of that is, luckily, history and, as I said earlier, they got the job done. But there is absolutely no way I would recommend them to anyone. Mike; you and your team need to step up your customer service sensibilities. Even if you wish to label me a “difficult” or “unusual” or “high-maintenance” customer, I was your customer to serve and service. It’s time for you to elevate your performance. Taking referred customers for granted is a sure fire way to ensure your company withers. So please use this difficult loan processing experience and do better for the next similar person like me who comes along and asks for your help. They deserve FBC’s best for their hard-earned money of which you are taking.
Chris's Tip: Like everything else in life, expect to do the heavy lifting. Have quick access to every financial document you need in digital formats ready to go any time during the day or night.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Florida
Happy
We have purchased many homes over the years. FBC was the easiest, most enjoyable experience of them all. Every single person we dealt with was so eager to help. Thanks to a great group of people. Mike is the best!!
FHA 30 Year Fixed South Carolina
Excellent
So grateful for the excellent service from FBC mortgage and how smooth the process was due to the professionalism and promptness of all involved with our loan
Conventional 30 Year Fixed Florida
Thankful
We were truly thankful for all the work that was out in to us getting the loan for it new home. When we didn't understand a document it was thoroughly explained to us. We just want to thank you
Anthony's Tip: None
FHA 30 Year Fixed South Carolina
